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Band-in-a-Box for Windows
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Joined: Feb 2014
Posts: 18
Enthusiast
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OP
Enthusiast
Joined: Feb 2014
Posts: 18 |
I dont know what to do. Almost going back to Biab 2016.
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 20,217
Veteran
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Veteran
Joined: Oct 2008
Posts: 20,217 |
ammfonesca,
Thank you for the images, they help a lot. We just need a bit of accompanying information.
Some questions that spring to mind....
1. What are you doing with BIAB immediate before each of the above errors arise?
2. Are you running BIAB from an internal installation or a USB drive?
3. Does BIAB run properly at any stage?
...etc.
In the meantime...
As a test... start BIAB by right-clicking on the shortcut and selecting "Run as administrator"
Regards,
Noel
MY SONGS...Audiophile BIAB 2025
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Band-in-a-Box for Windows
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Joined: Feb 2014
Posts: 18
Enthusiast
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OP
Enthusiast
Joined: Feb 2014
Posts: 18 |
Hi Noel,
Ok. This happens when I ask to load a new UserTrack.
The old ones are opening ok ut when I ask to load a new one (first time) this happens.
My BIAB is on my internal drive SSD and all my Usertracks and also Drums and Real Tracks , external drive.
This is happening everytime. Sometimes the first time (new usertrack) opens ok but when I ask to load another one ( also new one) this happens again.
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Band-in-a-Box for Windows
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Joined: Feb 2014
Posts: 18
Enthusiast
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OP
Enthusiast
Joined: Feb 2014
Posts: 18 |
About : 3. Does BIAB run properly at any stage? Well... did you see the image 3...the small box on screen. This is opening everytime. About Running as Admin. I did right now.. same happens. I have these 2 images about it... [img:center] https://postimg.org/image/6oenev8w9/[/img] [img:center] https://postimg.org/image/bmy996cv7/[/img] As I told you before... the first one, ok... but when I ask to load another one... same thing.
Last edited by ammfonseca; 12/15/16 04:19 PM.
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Band-in-a-Box for Windows
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Joined: Jun 2012
Posts: 20,832
Veteran
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Veteran
Joined: Jun 2012
Posts: 20,832 |
ammfonesca,
From your second image, did you save the log file, and did you send it to PG Music Support?
If you don't have email on that computer, you could copy the saved log file to a computer with email and send it to support.
They will be the quickest to work out what might be causing your problem. You might consider to send them the user file that caused your issue also.
BIAB & RB2026 Win.(Audiophile), Windows 10 Professional & Windows 11, Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors
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Band-in-a-Box for Windows
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Joined: Dec 2014
Posts: 697
Journeyman
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Journeyman
Joined: Dec 2014
Posts: 697 |
I believe Usertrack(s) has been reported with 2017.
Win 10, 64 bit, love my Lenovo T420, BIAB 2019 (613), RB 2019 (2)
Short term memory is getting shorter.
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Band-in-a-Box for Windows
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Joined: Dec 2015
Posts: 225
Apprentice
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Apprentice
Joined: Dec 2015
Posts: 225 |
I have exactly the same problem. Old UTs, created with 2016, are fine. New UTs, created with 2017, crash the program.
I reported this to Support and I also started another thread a couple of days ago. Dr Gannon suggested to email the zipped folder (the one with the UT) to support, and tell support to pass the problem to him. I also sent the complete error log. So I am very confident that PG's experts are working on a solution.
I have another problem though. I sent my email to PG support, and the messages keep bouncing back.
The bounced message says "Failed to process account credentials."
Not sure what that means. So, I guess Support hasn't have received my emails yet. I'll keep trying.
Last edited by Jon Thomas; 12/16/16 06:14 AM.
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Band-in-a-Box for Windows
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Joined: Jun 2012
Posts: 20,832
Veteran
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Veteran
Joined: Jun 2012
Posts: 20,832 |
I have another problem though. I sent my email to PG support, and the messages keep bouncing back.
The bounced message says "Failed to process account credentials."
Not sure what that means. So, I guess Support hasn't have received my emails yet. I'll keep trying. Jon, I'm wondering if this is perhaps because of the email content. What happens if you send them a simple 'test' email? Perhaps just with the subject 'test' and the content 'test', does that bounce also?
BIAB & RB2026 Win.(Audiophile), Windows 10 Professional & Windows 11, Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 20,217
Veteran
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Veteran
Joined: Oct 2008
Posts: 20,217 |
Jon,
I've never once had anything bounce from support@pgmusic.com
I recall that in his reply, Peter also suggested emailing a Dropbox link to the file. Did you try uploading the zipped folder to Dropbox and then forwarding the link to the uploaded file to PG Music?
Regards,
Noel
MY SONGS...Audiophile BIAB 2025
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Band-in-a-Box for Windows
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Joined: Dec 2015
Posts: 225
Apprentice
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Apprentice
Joined: Dec 2015
Posts: 225 |
Noel
yes, in my original email (several days before Peter Gannon's suggestion), I sent a detailed email to Support with a description of the problem, a doc file with the error log content, and dropbox links to the zipped content of my UT. That was about a week ago, but I never had any reply. However I sent it from a Yahoo account, and I knew that Yahoo got hacked, and I've had problems in the past with Yahoo, so after seeing Peter Gannon post here, I re-sent the same message (with the dropbox links) from a Gmail account. That's when the emails started bouncing back (Gmail re-send the same message once a day when it bounces back, so it's been sent at least 2 or 3 times now). So, I really don't know if Support received ANY of my messages ... that would explain why I never received any aknowledgement.
I'll try again with Yahoo now :-)
By the way, PG's support and help is always GREAT, so I am sure it's just an unfortunate coincidence (and I'm sure these days they are super busy with the new version out).
Anyway, now that another user is reporting exactly the same problem, at least I know I'm not the only one, so maybe it's about a bug rather than something very specific to my setup.
If anybody else is experiencing the same problem, with new UTs, please let PG Support know, I'm sure that the more info they have the better they can tackle it.
If I have news I'll report here.
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Band-in-a-Box for Windows
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Joined: Dec 2015
Posts: 225
Apprentice
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Apprentice
Joined: Dec 2015
Posts: 225 |
Update:
Peter Gannon just said in the other thread that he received the message and they're working on it.
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Band-in-a-Box 2026 Video: The Newly Designed Piano Roll Window
In this video, we explore the updated Piano Roll, complete with a modernized look and exciting new features. You’ll see new filtering options that make it easy to focus on specific note groups, smoother and more intuitive note entry and editing, and enhanced options for zooming, looping, and more.
Watch the video.
You can see all the 2026 videos on our forum!
Band-in-a-Box 2026 Video: AI Stems & Notes - split polyphonic audio into instruments and transcribe
This video demonstrates how to use the new AI-Notes feature together with the AI-Stems splitter, allowing you to select an audio file and have it separated into individual stems while transcribing each one to its own MIDI track. AI-Notes converts polyphonic audio—either full mixes or individual instruments—into MIDI that you can view in notation or play back instantly.
Watch the video.
You can see all the 2026 videos on our forum!
Bonus PAK and 49-PAK for Band-in-a-Box® 2026 for Windows®
With your version 2026 for Windows Pro, MegaPAK, UltraPAK, UltraPAK+, Audiophile Edition or PlusPAK purchase, we'll include a Bonus PAK full of great new Add-ons for FREE! Or upgrade to the 2026 49-PAK for only $49 to receive even more NEW Add-ons including 20 additional RealTracks!
These PAKs are loaded with additional add-ons to supercharge your Band-in-a-Box®!
This Free Bonus PAK includes:
- The 2026 RealCombos Booster PAK:
-For Pro customers, this includes 27 new RealTracks and 23 new RealStyles.
-For MegaPAK customers, this includes 25 new RealTracks and 23 new RealStyles.
-For UltraPAK customers, this includes 12 new RealStyles.
- MIDI Styles Set 92: Look Ma! More MIDI 15: Latin Jazz
- MIDI SuperTracks Set 46: Piano & Organ
- Instrumental Studies Set 24: Groovin' Blues Soloing
- Artist Performance Set 19: Songs with Vocals 9
- Playable RealTracks Set 5
- RealDrums Stems Set 9: Cool Brushes
- SynthMaster Sounds Set 1 (with audio demos)
- Android Band-in-a-Box® App (included)
Looking for more great add-ons, then upgrade to the 2026 49-PAK for just $49 and you'll get:
- 20 Bonus Unreleased RealTracks and RealDrums with 20 RealStyle.
- FLAC Files (lossless audio files) for the 20 Bonus Unreleased RealTracks and RealDrums
- MIDI Styles Set 93: Look Ma! More MIDI 16: SynthMaster
- MIDI SuperTracks Set 47: More SynthMaster
- Instrumental Studies 25 - Soul Jazz Guitar Soloing
- Artist Performance Set 20: Songs with Vocals 10
- RealDrums Stems Set 10: Groovin' Sticks
- SynthMaster Sounds & Styles Set 2 (sounds & styles with audio demos)
Learn more about the Bonus PAKs for Band-in-a-Box® 2026 for Windows®!
Video: New User Interface (GUI)
Join Tobin as he takes you on a tour of the new user interface in Band-in-a-Box® 2026 for Windows®! This modern GUI redesign offers a sleek new look with updated toolbars, refreshed windows, and a smoother workflow. The brand-new side toolbar puts track selection, the MultiPicker Library, and other essential tools right at your fingertips. Plus, our upgraded Multi-View lets you layer multiple windows without overlap, giving you a highly flexible workspace. Many windows—including Tracks, Piano Roll, and more—have been redesigned for improved usability and a cleaner, more intuitive interface, and more!
Watch the video.
You can see all the 2026 videos on our forum!
Introducing XPro Styles PAK 10 – Now Available for Windows Band-in-a-Box 2025 and Higher!
We've just released XPro Styles PAK 10 for Windows & Mac Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 28 RealTracks and RealDrums!
Few things are certain in life: death, taxes, and a brand spankin’ new XPro Styles PAK! In this, the 10th edition of our XPro Styles PAK series, we’ve got 100 styles coming your way! We have the classic 25 styles each from the rock & pop, jazz, and country genres, and rounding out this volume's wildcard slot is 25 styles in the Praise & Worship genre! A wide spanning genre, you can find everything from rock, folk, country, and more underneath its umbrella. The included 28 RealTracks and RealDrums can be used with any Band-in-a-Box® 2026 (and higher) package.
Here’s just a small sampling of what you can look forward to in XPro Styles PAK 10: Soft indie folk worship songs, bumpin’ country boogies, gospel praise breaks, hard rockin’ pop, funky disco grooves, smooth Latin jazz pop, bossa nova fusion, western swing, alternative hip-hop, cool country funk, and much more!
Special offers until December 31st, 2025!
All the XPro Styles PAKs 1 - 10 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 10 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
Introducing Xtra Styles PAK 21 – Now Available for Windows Band-in-a-Box 2025 and Higher!
Xtra Styles PAK 21 for Windows & Mac Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest Xtra Styles PAK installment—the all new Xtra Styles PAK 21 for Band-in-a-Box version 2025 (and higher)!
Rejoice, one and all, for Xtra Styles PAK 21 for Band-in-a-Box® is here! We’re serving up 200 brand spankin’ new styles to delight your musical taste buds! The first three courses are the classics you’ve come to know and love, including offerings from the rock & pop, jazz, and country genres, but, not to be outdone, this year’s fourth course is bro country! A wide ranging genre, you can find everything from hip-hop, uptempo outlaw country, hard hitting rock, funk, and even electronica, all with that familiar bro country flair. The dinner bell has been rung, pickup up Xtra Styles PAK 21 today!
In this PAK you’ll discover: Energetic folk rock, raucous train beats, fast country boogies, acid jazz grooves, laid-back funky jams, a bevy of breezy jazz waltzes, calm electro funk, indie synth pop, industrial synth metal, and more bro country than could possibly fit in the back of a pickup truck!
Special offers until December 31st, 2025!
All the Xtra Styles PAKs 1 - 21 are on special for only $29 each (reg $49), or get all 21 PAKs for $199 (reg $399)! Order now!
Learn more and listen to demos of the Xtra Styles PAK 21.
Video: Xtra Styles PAK 21 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 21 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
Introducing XPro Styles PAK 10 – Now Available for Mac Band-in-a-Box 2025 and Higher!
We've just released XPro Styles PAK 10 for Mac & Windows Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 28 RealTracks and RealDrums!
Few things are certain in life: death, taxes, and a brand spankin’ new XPro Styles PAK! In this, the 10th edition of our XPro Styles PAK series, we’ve got 100 styles coming your way! We have the classic 25 styles each from the rock & pop, jazz, and country genres, and rounding out this volume's wildcard slot is 25 styles in the Praise & Worship genre! A wide spanning genre, you can find everything from rock, folk, country, and more underneath its umbrella. The included 28 RealTracks and RealDrums can be used with any Band-in-a-Box® 2026 (and higher) package.
Here’s just a small sampling of what you can look forward to in XPro Styles PAK 10: Soft indie folk worship songs, bumpin’ country boogies, gospel praise breaks, hard rockin’ pop, funky disco grooves, smooth Latin jazz pop, bossa nova fusion, western swing, alternative hip-hop, cool country funk, and much more!
Special offers until December 31st, 2025!
All the XPro Styles PAKs 1 - 10 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 10 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
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