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Band-in-a-Box for Windows
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Joined: Jul 2011
Posts: 113
Apprentice
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OP
Apprentice
Joined: Jul 2011
Posts: 113 |
I am not one who complains Easliy, but I ordered my 2018 BIAB upgrade on Friday, December 8th........
It has still not arrived yet! That is almost 2 full weeks.
That is not right. This is very poor customer service. I am located in Chicago Illinois........... There are no out-of-control flres or any reason this should be occurring........
I don't know who dropped the ball but this is totally unacceptable and not a good way to run a business!
I would hope PG music does the right thing and offers me a gift certificate, or some free real tracks or a 49 pack or something.
That is what any reputable business would do........
Bob B.
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Band-in-a-Box for Windows
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Joined: Jul 2000
Posts: 27,504
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Joined: Jul 2000
Posts: 27,504 |
Your experience is not normal, I agree. Give PG Music Sales a call in the morning. Was your order for the audiophile version on a hard drive? They ship later; I just got mine two days ago.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
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Band-in-a-Box for Windows
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Joined: Jun 2012
Posts: 21,071
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Veteran
Joined: Jun 2012
Posts: 21,071 |
Like Matt mentioned, do give PG Music a call. I'm confident to state that they will certainly be responsive and take whatever steps are required to track/ensure your delivery.
And yes, I understand that the HDD versions may have been dispatched later.
PS: Also, I guess no one is absolutely sure to say that the issue lies with PG Music. It may be a delivery problem which is out of their hands?
BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
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Band-in-a-Box for Windows
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Joined: Dec 2007
Posts: 1,796
Expert
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Expert
Joined: Dec 2007
Posts: 1,796 |
One thing about PG: since Atari days they have always been fair, responsive, and especially very helpful in sussing out problems. Compared to some other software vendors they surely deserve a +++++++ rating. F
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Band-in-a-Box for Windows
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Joined: Dec 2000
Posts: 12,840
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Joined: Dec 2000
Posts: 12,840 |
I am signed up for UPS notifications. My delivery was delayed several days, first due to winter weather, and then apparently the UPS truck broke down. But it was shipped pretty timely from PGMusic.
I would definitely give them a call or do an online chat to see if they can check the status. If already shipped, they should have a shipping ID number.
John Laptop-HP Omen I7 Win11Pro 32GB 12TB SSD Desktop-ASUS-I7 Win10Pro 32GB 12TB SATA BB2026/UMC204HD&404HD/Casios/Cakewalk/Reaper/Studio One/Notion/Dorico/Noteworthy/NI/Halion/IK http://www.sus4chord.com (under rehosting/construction)
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Band-in-a-Box for Windows
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Joined: Mar 2006
Posts: 39
Enthusiast
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Enthusiast
Joined: Mar 2006
Posts: 39 |
I agree the same what fiddler2007 said:
One thing about PG: since Atari days they have always been fair, responsive, and especially very helpful in sussing out problems. Compared to some other software vendors they surely deserve a +++++++ rating. F
Greetings from Finland,
popboy
user since Atari times!!!
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Band-in-a-Box for Windows
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Joined: Dec 2003
Posts: 728
Journeyman
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Journeyman
Joined: Dec 2003
Posts: 728 |
Just FYI, The post below is a different Bob B., not me, Bob Buford. Just to clarify here.  I am not one who complains Easliy, but I ordered my 2018 BIAB upgrade on Friday, December 8th........
It has still not arrived yet! That is almost 2 full weeks.
That is not right. This is very poor customer service. I am located in Chicago Illinois........... There are no out-of-control flres or any reason this should be occurring........
I don't know who dropped the ball but this is totally unacceptable and not a good way to run a business!
I would hope PG music does the right thing and offers me a gift certificate, or some free real tracks or a 49 pack or something.
That is what any reputable business would do........
Bob B.
Hey BBB I was told when I placed my order that the HD version was still being checked out and there would be a delay in shipping it. So I wasn't concerned when it took a while. I think we're all fortunate to have such an amazing product and a great bunch of folks getting it out there and in our hands. Next to my guitars, my BIAB is my most important piece of musical gear in my songwriting and producing arsenal. Actually I could always replace my guitar. BIAB...not so much. Thanks, PGM. You guys rock. Buford 
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Band-in-a-Box for Windows
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Joined: May 2002
Posts: 7,728
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 7,728 |
It looks like the order date was Fri Dec 8 and ship date was Mon Dec 11, please contact us so we can confirm this and look into it further.
Andrew
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: Jul 2011
Posts: 113
Apprentice
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OP
Apprentice
Joined: Jul 2011
Posts: 113 |
Hi Andrew and everyone else,
I only ordered the program upgrade this time and set three of the jazz video real tracks...... All on a 32 GB thumb drive.......
I appreciate all your replies.
If it does not arrive today I will contact you Andrew thanks for reaching out.
BBB
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Band-in-a-Box for Windows
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Joined: Dec 2011
Posts: 280
Apprentice
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Apprentice
Joined: Dec 2011
Posts: 280 |
Why assume the fault is at the PG Music side, and not the courier, preemptively trashing one of the best functioning companies in the music biz just to learn that the company did exactly like they should, and in time?
I think an apology would be in order.
Well?
Last edited by LtKojak; 12/22/17 09:29 PM.
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Band-in-a-Box for Windows
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Joined: Jun 2006
Posts: 2,250
Veteran
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Veteran
Joined: Jun 2006
Posts: 2,250 |
I would hope PG music does the right thing and offers me a gift certificate, or some free real tracks or a 49 pack or something.
Bob B.
Maybe this is the crux of the matter?  I wonder why the OP waited two weeks? I surely wouldnt have. Just my two penn'orth.
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Band-in-a-Box for Windows
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Joined: Mar 2004
Posts: 6,722
Veteran
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Veteran
Joined: Mar 2004
Posts: 6,722 |
Not like PG Music but what really turns me off is someone asking for free stuff right out the gate.
Best to you, and my bet is they will correct the issue, if indeed they are aware of the issue in the 1st place.
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Band-in-a-Box for Windows
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Joined: Jul 2011
Posts: 113
Apprentice
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OP
Apprentice
Joined: Jul 2011
Posts: 113 |
Pepe,
Aren't you being a little dramatic?
Nobody is trashing anything....... Even though none of this is any of your business, even for Media mail the post office has what's called internal tracking........ And this order went out later than it should have.........
Not the end of the world in the busy holiday season, but this was an issue with customer service and shipping...........Only
Certainly not the entire company and its products! Like your comments suggest.......
Regards,
BBB
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Band-in-a-Box for Windows
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Joined: Jun 2006
Posts: 2,250
Veteran
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Veteran
Joined: Jun 2006
Posts: 2,250 |
Pepe,
Aren't you being a little dramatic?
Nobody is trashing anything....... Even though none of this is any of your business, even for Media mail the post office has what's called internal tracking........ And this order went out later than it should have.........
Not the end of the world in the busy holiday season, but this was an issue with customer service and shipping...........Only
Certainly not the entire company and its products! Like your comments suggest.......
Regards,
BBB
Overly dramatic? Please read your own posts. It's EVERYONE'S business if you post publicly. So you ordered Friday and they ship Monday - how can that be bad service?
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Band-in-a-Box for Windows
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Joined: Jun 2012
Posts: 3,891
Veteran
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Veteran
Joined: Jun 2012
Posts: 3,891 |
Pepe,
Aren't you being a little dramatic?
Nobody is trashing anything....... Even though none of this is any of your business, even for Media mail the post office has what's called internal tracking........ And this order went out later than it should have.........
Not the end of the world in the busy holiday season, but this was an issue with customer service and shipping...........Only
Certainly not the entire company and its products! Like your comments suggest.......
Regards,
BBB
Did you get it yet?
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Band-in-a-Box for Windows
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Joined: Jul 2011
Posts: 113
Apprentice
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OP
Apprentice
Joined: Jul 2011
Posts: 113 |
Danny,
I'm far from being a mooch.......... But when part of the Company, namely the shipping department drops the ball,
It's usually a nicety to say they're sorry and maybe throw some freebies......
But we're all entitled to our opinions so I hope you have a great Christmas and a happy new year......
BBB
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Band-in-a-Box for Windows
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Joined: Jul 2011
Posts: 113
Apprentice
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OP
Apprentice
Joined: Jul 2011
Posts: 113 |
Hey Pepe,
The shipping department screwed up the order did not go out on Monday.....
Don't challenge my right to be upset....... This is not your business....... And you never should've been involved in the first place.
I could care less about your opinion! This is between me and PG music....... and its not a big deal like I said you are the only one that is making it a big deal.......... I am extremely happy with PG music throughout the years!
So please go away and mind your own business........ That will probably be a first for you!
I finally got my order, and even though it's late it Is usual I love it!
BBB
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Band-in-a-Box for Windows
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Joined: Jun 2006
Posts: 2,250
Veteran
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Veteran
Joined: Jun 2006
Posts: 2,250 |
Hey Pepe,
The shipping department screwed up the order did not go out on Monday.....
Don't challenge my right to be upset....... This is not your business....... And you never should've been involved in the first place.
I could care less about your opinion! This is between me and PG music....... and its not a big deal like I said you are the only one that is making it a big deal.......... I am extremely happy with PG music throughout the years!
So please go away and mind your own business........ That will probably be a first for you!
I finally got my order, and even though it's late it Is usual I love it!
BBB BBB, YOU made it PUBLIC so its not a Private matter any more. It is YOU who's making it a Big Deal by banging on about it and panhandling for Freebies on the back of it. Go and enjoy your B2018 and have a great Christmas.
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Band-in-a-Box for Windows
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Joined: Dec 2011
Posts: 280
Apprentice
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Apprentice
Joined: Dec 2011
Posts: 280 |
The shipping department screwed up the order did not go out on Monday So you say...? Don't challenge my right to be upset So now getting upset is a right? What article of the constitution is this mentioned? Well, this very thought, being delivered in some comedy program, would be funny, but as it's coming from a real human being, I find it that's the saddest thing ever to think about in Christmas. Who hurt you so bad...? This is not your business Why did you post here, then? And you never should've been involved in the first place You shouldn't've posted in the first place, then. I could care less about your opinion Yet, here you are... This is between me and PG music It was until you chose to post here. Why did you post here in the first place, uh? Bullying your way to a freebie? you are the only one that is making it a big deal Yet, here you are... again! I am extremely happy with PG music throughout the years That didn't prevent you to make such a pathetic attemp of getting a freebie. So please go away and mind your own business You must have serious deficiencies in the reading/comprehension dept. It was YOU that posted here IN THE FIRST PLACE. Being a PUBLIC Forum, by definition, makes it not only MY business, if I decide to get involved, but everybody's business. Precisely, to all 26,783 Registered Users and everybody else that reads it, that's not registered, making an estimate of about 90,000 persons. You didn't think this through at all, didn't you...? That will probably be a first for you! As I was not the only one that responded to you, but the one being singled out by you, my guess is that it was my post that, in your own contorted, feeble mind ruined the possibility of having a freebie. If that was the case then GOOD! Justice was made! I finally got my order, and even though it's late it Is usual I love it! Great! Now you can go back and sulk in the corner of your room, all by yourself, thinking about that freebie that slip through your fingers like sand... the more you want to hold to it, that more that it slips away... Have a very un-merry Christmas and an extremely miserable New Year.
Last edited by LtKojak; 12/25/17 08:55 AM.
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Band-in-a-Box for Windows
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Joined: Dec 2016
Posts: 274
Apprentice
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Apprentice
Joined: Dec 2016
Posts: 274 |
Wow Pepe!Tell him like it is.Who loves ya baby!Marry me!Happy Christmas,Lootenant.
Wendy
BiaB2022PLUS,927. every extras pack I can find ;-),Sonar7XL,Win 10
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Band-in-a-Box® 2025 for Mac® users: Build 904 now available!
If you're already using Band-in-a-Box® 2025 for Mac®, make sure to grab the latest update! Build 904 is now available for download and includes the newest additions and enhancements from our team.
Band-in-a-Box® 2026 for Windows® users: Build 1237 is now available!
Already a Band-in-a-Box 2026 for Windows user? Stay up to date and download the build 1237 to get all the latest additions and enhancements.
PowerTracks Pro 2026 for Windows is Here!
PowerTracks 2026 is here—bringing powerful new enhancements designed to make your production workflow faster, smoother, and more intuitive than ever.
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The Master Volume is now applied at the end of the audio chain for consistent levels and full-signal master effects.
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There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
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There are over 100 new features in Band-in-a-Box® 2026 for Windows®.
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Happy New Year!
Thank you for being part of the Band-in-a-Box® community.
Wishing you and yours a very happy 2026—Happy New Year from all of us at PG Music!
Season's Greetings!
Wishing everyone a happy, healthy holiday season—thanks for being part of our community!
The office will be closed for Christmas Day, but we will be back on Boxing Day (Dec 26th) at 6:00am PST.
Team PG
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