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Band-in-a-Box for Windows
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Joined: Jul 2011
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OP
Apprentice
Joined: Jul 2011
Posts: 113 |
I am not one who complains Easliy, but I ordered my 2018 BIAB upgrade on Friday, December 8th........
It has still not arrived yet! That is almost 2 full weeks.
That is not right. This is very poor customer service. I am located in Chicago Illinois........... There are no out-of-control flres or any reason this should be occurring........
I don't know who dropped the ball but this is totally unacceptable and not a good way to run a business!
I would hope PG music does the right thing and offers me a gift certificate, or some free real tracks or a 49 pack or something.
That is what any reputable business would do........
Bob B.
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Band-in-a-Box for Windows
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Joined: Jul 2000
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Your experience is not normal, I agree. Give PG Music Sales a call in the morning. Was your order for the audiophile version on a hard drive? They ship later; I just got mine two days ago.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Band-in-a-Box for Windows
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Like Matt mentioned, do give PG Music a call. I'm confident to state that they will certainly be responsive and take whatever steps are required to track/ensure your delivery.
And yes, I understand that the HDD versions may have been dispatched later.
PS: Also, I guess no one is absolutely sure to say that the issue lies with PG Music. It may be a delivery problem which is out of their hands?
BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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Band-in-a-Box for Windows
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Joined: Dec 2007
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Expert
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Expert
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One thing about PG: since Atari days they have always been fair, responsive, and especially very helpful in sussing out problems. Compared to some other software vendors they surely deserve a +++++++ rating. F
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Band-in-a-Box for Windows
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I am signed up for UPS notifications. My delivery was delayed several days, first due to winter weather, and then apparently the UPS truck broke down. But it was shipped pretty timely from PGMusic.
I would definitely give them a call or do an online chat to see if they can check the status. If already shipped, they should have a shipping ID number.
John Laptop-HP Omen I7 Win11Pro 32GB 2x2TB, 1x4TB SSD Desktop-ASUS-I7 Win10Pro 32GB 2x1.5TB, 2x2TB, 1x4TB SATA BB2025/UMC404HD/Casios/Cakewalk/Reaper/Studio One/MixBus/Notion/Finale/Dorico/Noteworthy/NI/Halion/IK http://www.sus4chord.com
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Band-in-a-Box for Windows
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Joined: Mar 2006
Posts: 39
Enthusiast
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Enthusiast
Joined: Mar 2006
Posts: 39 |
I agree the same what fiddler2007 said:
One thing about PG: since Atari days they have always been fair, responsive, and especially very helpful in sussing out problems. Compared to some other software vendors they surely deserve a +++++++ rating. F
Greetings from Finland,
popboy
user since Atari times!!!
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Band-in-a-Box for Windows
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Posts: 728
Journeyman
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Journeyman
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Just FYI, The post below is a different Bob B., not me, Bob Buford. Just to clarify here.  I am not one who complains Easliy, but I ordered my 2018 BIAB upgrade on Friday, December 8th........
It has still not arrived yet! That is almost 2 full weeks.
That is not right. This is very poor customer service. I am located in Chicago Illinois........... There are no out-of-control flres or any reason this should be occurring........
I don't know who dropped the ball but this is totally unacceptable and not a good way to run a business!
I would hope PG music does the right thing and offers me a gift certificate, or some free real tracks or a 49 pack or something.
That is what any reputable business would do........
Bob B.
Hey BBB I was told when I placed my order that the HD version was still being checked out and there would be a delay in shipping it. So I wasn't concerned when it took a while. I think we're all fortunate to have such an amazing product and a great bunch of folks getting it out there and in our hands. Next to my guitars, my BIAB is my most important piece of musical gear in my songwriting and producing arsenal. Actually I could always replace my guitar. BIAB...not so much. Thanks, PGM. You guys rock. Buford 
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Band-in-a-Box for Windows
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Joined: May 2002
Posts: 7,418
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 7,418 |
It looks like the order date was Fri Dec 8 and ship date was Mon Dec 11, please contact us so we can confirm this and look into it further.
Andrew
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: Jul 2011
Posts: 113
Apprentice
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OP
Apprentice
Joined: Jul 2011
Posts: 113 |
Hi Andrew and everyone else,
I only ordered the program upgrade this time and set three of the jazz video real tracks...... All on a 32 GB thumb drive.......
I appreciate all your replies.
If it does not arrive today I will contact you Andrew thanks for reaching out.
BBB
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Band-in-a-Box for Windows
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Joined: Dec 2011
Posts: 280
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Apprentice
Joined: Dec 2011
Posts: 280 |
Why assume the fault is at the PG Music side, and not the courier, preemptively trashing one of the best functioning companies in the music biz just to learn that the company did exactly like they should, and in time?
I think an apology would be in order.
Well?
Last edited by LtKojak; 12/22/17 09:29 PM.
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Band-in-a-Box for Windows
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Joined: Jun 2006
Posts: 2,250
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I would hope PG music does the right thing and offers me a gift certificate, or some free real tracks or a 49 pack or something.
Bob B.
Maybe this is the crux of the matter?  I wonder why the OP waited two weeks? I surely wouldnt have. Just my two penn'orth.
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Band-in-a-Box for Windows
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Joined: Mar 2004
Posts: 6,706
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Not like PG Music but what really turns me off is someone asking for free stuff right out the gate.
Best to you, and my bet is they will correct the issue, if indeed they are aware of the issue in the 1st place.
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Band-in-a-Box for Windows
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Joined: Jul 2011
Posts: 113
Apprentice
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OP
Apprentice
Joined: Jul 2011
Posts: 113 |
Pepe,
Aren't you being a little dramatic?
Nobody is trashing anything....... Even though none of this is any of your business, even for Media mail the post office has what's called internal tracking........ And this order went out later than it should have.........
Not the end of the world in the busy holiday season, but this was an issue with customer service and shipping...........Only
Certainly not the entire company and its products! Like your comments suggest.......
Regards,
BBB
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Band-in-a-Box for Windows
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Joined: Jun 2006
Posts: 2,250
Veteran
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Veteran
Joined: Jun 2006
Posts: 2,250 |
Pepe,
Aren't you being a little dramatic?
Nobody is trashing anything....... Even though none of this is any of your business, even for Media mail the post office has what's called internal tracking........ And this order went out later than it should have.........
Not the end of the world in the busy holiday season, but this was an issue with customer service and shipping...........Only
Certainly not the entire company and its products! Like your comments suggest.......
Regards,
BBB
Overly dramatic? Please read your own posts. It's EVERYONE'S business if you post publicly. So you ordered Friday and they ship Monday - how can that be bad service?
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Band-in-a-Box for Windows
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Joined: Jun 2012
Posts: 3,791
Veteran
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Veteran
Joined: Jun 2012
Posts: 3,791 |
Pepe,
Aren't you being a little dramatic?
Nobody is trashing anything....... Even though none of this is any of your business, even for Media mail the post office has what's called internal tracking........ And this order went out later than it should have.........
Not the end of the world in the busy holiday season, but this was an issue with customer service and shipping...........Only
Certainly not the entire company and its products! Like your comments suggest.......
Regards,
BBB
Did you get it yet?
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Band-in-a-Box for Windows
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Joined: Jul 2011
Posts: 113
Apprentice
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OP
Apprentice
Joined: Jul 2011
Posts: 113 |
Danny,
I'm far from being a mooch.......... But when part of the Company, namely the shipping department drops the ball,
It's usually a nicety to say they're sorry and maybe throw some freebies......
But we're all entitled to our opinions so I hope you have a great Christmas and a happy new year......
BBB
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Band-in-a-Box for Windows
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Joined: Jul 2011
Posts: 113
Apprentice
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OP
Apprentice
Joined: Jul 2011
Posts: 113 |
Hey Pepe,
The shipping department screwed up the order did not go out on Monday.....
Don't challenge my right to be upset....... This is not your business....... And you never should've been involved in the first place.
I could care less about your opinion! This is between me and PG music....... and its not a big deal like I said you are the only one that is making it a big deal.......... I am extremely happy with PG music throughout the years!
So please go away and mind your own business........ That will probably be a first for you!
I finally got my order, and even though it's late it Is usual I love it!
BBB
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Band-in-a-Box for Windows
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Joined: Jun 2006
Posts: 2,250
Veteran
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Veteran
Joined: Jun 2006
Posts: 2,250 |
Hey Pepe,
The shipping department screwed up the order did not go out on Monday.....
Don't challenge my right to be upset....... This is not your business....... And you never should've been involved in the first place.
I could care less about your opinion! This is between me and PG music....... and its not a big deal like I said you are the only one that is making it a big deal.......... I am extremely happy with PG music throughout the years!
So please go away and mind your own business........ That will probably be a first for you!
I finally got my order, and even though it's late it Is usual I love it!
BBB BBB, YOU made it PUBLIC so its not a Private matter any more. It is YOU who's making it a Big Deal by banging on about it and panhandling for Freebies on the back of it. Go and enjoy your B2018 and have a great Christmas.
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Band-in-a-Box for Windows
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Joined: Dec 2011
Posts: 280
Apprentice
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Apprentice
Joined: Dec 2011
Posts: 280 |
The shipping department screwed up the order did not go out on Monday So you say...? Don't challenge my right to be upset So now getting upset is a right? What article of the constitution is this mentioned? Well, this very thought, being delivered in some comedy program, would be funny, but as it's coming from a real human being, I find it that's the saddest thing ever to think about in Christmas. Who hurt you so bad...? This is not your business Why did you post here, then? And you never should've been involved in the first place You shouldn't've posted in the first place, then. I could care less about your opinion Yet, here you are... This is between me and PG music It was until you chose to post here. Why did you post here in the first place, uh? Bullying your way to a freebie? you are the only one that is making it a big deal Yet, here you are... again! I am extremely happy with PG music throughout the years That didn't prevent you to make such a pathetic attemp of getting a freebie. So please go away and mind your own business You must have serious deficiencies in the reading/comprehension dept. It was YOU that posted here IN THE FIRST PLACE. Being a PUBLIC Forum, by definition, makes it not only MY business, if I decide to get involved, but everybody's business. Precisely, to all 26,783 Registered Users and everybody else that reads it, that's not registered, making an estimate of about 90,000 persons. You didn't think this through at all, didn't you...? That will probably be a first for you! As I was not the only one that responded to you, but the one being singled out by you, my guess is that it was my post that, in your own contorted, feeble mind ruined the possibility of having a freebie. If that was the case then GOOD! Justice was made! I finally got my order, and even though it's late it Is usual I love it! Great! Now you can go back and sulk in the corner of your room, all by yourself, thinking about that freebie that slip through your fingers like sand... the more you want to hold to it, that more that it slips away... Have a very un-merry Christmas and an extremely miserable New Year.
Last edited by LtKojak; 12/25/17 08:55 AM.
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Band-in-a-Box for Windows
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Joined: Dec 2016
Posts: 274
Apprentice
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Apprentice
Joined: Dec 2016
Posts: 274 |
Wow Pepe!Tell him like it is.Who loves ya baby!Marry me!Happy Christmas,Lootenant.
Wendy
BiaB2022PLUS,927. every extras pack I can find ;-),Sonar7XL,Win 10
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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New RealTracks Released with Band-in-a-Box 2025!
We’ve expanded the Band-in-a-Box® RealTracks library with 202 incredible new RealTracks (in sets 449-467) across Jazz, Blues, Funk, World, Pop, Rock, Country, Americana, and Praise & Worship—featuring your most requested styles!
Jazz, Blues & World (Sets 449–455):
These RealTracks includes “Soul Jazz” with Neil Swainson (bass), Mike Clark (drums), Charles Treadway (organ), Miles Black (piano), and Brent Mason (guitar). Enjoy “Requested ’60s” jazz, classic acoustic blues with Colin Linden, and more of our popular 2-handed piano soloing. Plus, a RealTracks first—Tango with bandoneon, recorded in Argentina!
Rock & Pop (Sets 456–461):
This collection includes Disco, slap bass ‘70s/‘80s pop, modern and ‘80s metal with Andy Wood, and a unique “Songwriter Potpourri” featuring Chinese folk instruments, piano, banjo, and more. You’ll also find a muted electric guitar style (a RealTracks first!) and “Producer Layered Guitar” styles for slick "produced" sound.
Country, Americana & Praise (Sets 462–467):
We’ve added new RealTracks across bro country, Americana, praise & worship, vintage country, and songwriter piano. Highlights include Brent Mason (electric guitar), Eddie Bayers (drums), Doug Jernigan (pedal steel), John Jarvis (piano), Glen Duncan (banjo, mandolin & fiddle), Mike Harrison (electric bass) and more—offering everything from modern sounds to heartfelt Americana styles
Check out all the 202 New RealTracks (in sets 456-467)
And, if you are looking for more, the 2025 49-PAK (for $49) includes an additional 20 RealTracks with exciting new sounds and genre-spanning styles. Enjoy RealTracks firsts like Chinese instruments (guzheng & dizi), the bandoneon in an authentic Argentine tango trio, and the classic “tic-tac” baritone guitar for vintage country.
You’ll also get slick ’80s metal guitar from Andy Wood, modern metal with guitarist Nico Santora, bass player Nick Schendzielos, and drummer Aaron Stechauner, more praise & worship, indie-folk, modern/bro country with Brent Mason, and “Songwriter Americana” with Johnny Hiland.
Plus, enjoy user-requested styles like Soul Jazz RealDrums, fast Celtic Strathspey guitar, and Chill Hop piano & drums!
The 2025 49-PAK is loaded with other great new add-ons as well. Learn more about the 2025 49-PAK!
Bonus PAKs for Band-in-a-Box 2025 for Mac!
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These PAKs are loaded with additional add-ons to supercharge your Band-in-a-Box®!
This Free Bonus PAK includes:
- The 2025 RealCombos Booster PAK:
-For Pro customers, this includes 33 new RealTracks and 65+ new RealStyles.
-For MegaPAK customers, this includes 29 new RealTracks and 45+ new RealStyles.
-For UltraPAK customers, this includes 20 new RealStyles.
- Look Ma! More MIDI 13: Country & Americana
- Instrumental Studies Set 22: 2-Hand Piano Soloing - Rhythm Changes
- MIDI SuperTracks Set 44: Jazz Piano
- Artist Performance Set 17: Songs with Vocals 7
- Playable RealTracks Set 4
- RealDrums Stems Set 7: Jazz with Mike Clark
- SynthMaster Sounds and Styles (with audio demos)
- 128 GM MIDI Patch Audio Demos.
Looking for more great add-ons, then upgrade to the 2025 49-PAK for just $49 and you'll get:
- 20 Bonus Unreleased RealTracks and RealDrums with 20 RealStyles,
- FLAC Files (lossless audio files) for the 20 Bonus Unreleased RealTracks and RealDrums
- Look Ma! More MIDI 14: SynthMaster,
- Instrumental Studies Set 23: More '80s Hard Rock Soloing,
- MIDI SuperTracks Set 45: More SynthMaster
- Artist Performance Set 18: Songs with Vocals 8
- RealDrums Stems Set 8: Pop, Funk & More with Jerry Roe
Learn more about the Bonus PAKs for Band-in-a-Box® 2025 for Mac®!
New! Xtra Styles PAK 20 for Band-in-a-Box 2025 and Higher for Mac!
Xtra Styles PAK 20 for Mac & Windows Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest and greatest in the all new Xtra Styles PAK 20 for Band-in-a-Box! This fresh installment is packed with 200 all-new styles spanning the rock & pop, jazz, and country genres you've come to expect, as well as the exciting inclusion of electronic styles!
In this PAK you’ll discover: Minimalist Modern Funk, New Wave Synth Pop, Hard Bop Latin Groove, Gospel Country Shuffle, Cinematic Synthwave, '60s Motown, Funky Lo-Fi Bossa, Heavy 1980s Metal, Soft Muted 12-8 Folk, J-Pop Jazz Fusion, and many more!
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Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 20 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
New! XPro Styles PAK 9 for Band-in-a-Box 2025 and higher for Mac!
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We've been hard at it to bring you the latest and greatest in this 9th installment of our popular XPro Styles PAK series! Included are 75 styles spanning the rock & pop, jazz, and country genres (25 styles each) that fans have come to expect, as well as 25 styles in this volume's wildcard genre: funk & R&B!
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XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
New! Xtra Styles PAK 20 for Band-in-a-Box 2025 and Higher for Windows!
Xtra Styles PAK 20 for Windows & Mac Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest and greatest in the all new Xtra Styles PAK 20 for Band-in-a-Box! This fresh installment is packed with 200 all-new styles spanning the rock & pop, jazz, and country genres you've come to expect, as well as the exciting inclusion of electronic styles!
In this PAK you’ll discover: Minimalist Modern Funk, New Wave Synth Pop, Hard Bop Latin Groove, Gospel Country Shuffle, Cinematic Synthwave, '60s Motown, Funky Lo-Fi Bossa, Heavy 1980s Metal, Soft Muted 12-8 Folk, J-Pop Jazz Fusion, and many more!
All the Xtra Styles PAKs 1 - 20 are on special for only $29 each (reg $49), or get all 209 PAKs for $199 (reg $399)! Order now!
Learn more and listen to demos of the Xtra Styles PAK 20.
Video: Xtra Styles PAK 20 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 20 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
New! XPro Styles PAK 9 for Band-in-a-Box 2025 and higher for Windows!
We've just released XPro Styles PAK 9 for Windows & Mac Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 29 RealTracks/RealDrums!
We've been hard at it to bring you the latest and greatest in this 9th installment of our popular XPro Styles PAK series! Included are 75 styles spanning the rock & pop, jazz, and country genres (25 styles each) that fans have come to expect, as well as 25 styles in this volume's wildcard genre: funk & R&B!
If you're itching to get a sneak peek at what's included in XPro Styles PAK 9, here is a small helping of what you can look forward to: Funky R&B Horns, Upbeat Celtic Rock, Jazz Fusion Salsa, Gentle Indie Folk, Cool '60s Soul, Funky '70s R&B, Smooth Jazz Hip Hop, Acoustic Rockabilly Swing, Funky Reggae Dub, Dreamy Retro Latin Jazz, Retro Soul-Rock Fusion, and much more!
Special Pricing! Until July 31, 2024, all the XPro Styles PAKs 1 - 9 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 9 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
Video: Band-in-a-Box® 2025 for Mac®: VST3 Plugin Support
Band-in-a-Box® 2025 for Mac® now includes support for VST3 plugins, alongside VST and AU. Use them with MIDI or audio tracks for even more creative possibilities in your music production.
Band-in-a-Box® 2025 for Macs®: VST3 Plugin Support
Video: Band-in-a-Box® 2025 for Mac®: Using VST3 Plugins
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