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Band-in-a-Box for Windows
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Joined: Sep 2018
Posts: 15
Enthusiast
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OP
Enthusiast
Joined: Sep 2018
Posts: 15 |
How do I associate an email for BB as whenever I get an error in the prog and it wants to send fault report to PG it reports that no email program is associated with the program.
Thanks Roy
Band In A Box 2018 Pro, Windows 10
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Band-in-a-Box for Windows
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Joined: Jun 2012
Posts: 21,040
Veteran
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Veteran
Joined: Jun 2012
Posts: 21,040 |
If the computer doesn't have direct email, you might be able to copy the entire message like this: Control-A to select All, Control-C to Copy All, Start your email program, create a new email to support@pgmusic.com, then in the body of the new email, Control-V to paste the entire message. (What? You got an error? In the program? Really?  ) Are you running as Administrator? That's the first question you'll be asked.
BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
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Band-in-a-Box for Windows
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Joined: Sep 2018
Posts: 15
Enthusiast
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OP
Enthusiast
Joined: Sep 2018
Posts: 15 |
Ive not been running the program as admin, is it important to do that ?.
Ill try copying and pasting as you suggest next time it happens. Thanks for the advice.
Roy
Band In A Box 2018 Pro, Windows 10
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Band-in-a-Box for Windows
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Joined: Jan 2018
Posts: 112
Apprentice
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Apprentice
Joined: Jan 2018
Posts: 112 |
Hello Royarn,
What you are looking at is the Stack Trace Report you can send into Technical Support. VideoTrack is correct, you can just copy and paste the information into an email and send it to support@pgmusic.com
If you are running into an issue, you can always reach out to Technical Support with or without the report, they would be happy to go over some settings with you.
Running the program as an administrator can prevent some more common issues on the Windows platform. Just in case you are unsure of the process:
- Right-Click on the Band-in-a-Box Icon or bbw.exe in your bb folder.
- Go to Properties > Select the Compatibility tab
- On the lower half of the menu, ensure 'Always run this program as Administrator' is checked
- Hit Apply > Ok
- This will give Band-in-a-Box administrative privileges, and will avoid most Access Violation errors.
Please Note: When running Band-in-a-Box as an administrator, Windows will ask you if you want to let the program make changes to your computer each time you run the program. Just hit 'Ok' each time.
Please feel free to reach out to technical support if the issue persists.
C-sharp when you cross the street… or you’re going to B-flat.
Mikke - PG Music
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Band-in-a-Box for Windows
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Joined: Sep 2018
Posts: 15
Enthusiast
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OP
Enthusiast
Joined: Sep 2018
Posts: 15 |
Thanks very much, I'll try running as administrator as suggested and see how it goes, my problems have been mostly with using vsti plugins but I've now jbridged the ones I want to use so keeping an eye on the results. Once again thanks Roy.
Band In A Box 2018 Pro, Windows 10
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Band-in-a-Box for Windows
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Joined: Dec 2000
Posts: 12,826
Veteran
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Veteran
Joined: Dec 2000
Posts: 12,826 |
To reiterate what I've said before, running as "administrator" is not the same as being the administrator of the computer. You have administrative rights as a computer administrator, but that doesn't mean applications and processes run (or in some cases even should run) with elevated administrative privilege.
But for some applications, BIAB and RealBand being two of them (based on user experience), the advantage of running BIAB as administrator is that, for example, sometimes plugins need the privilege to write to protected areas of the operating system (perhaps saving a preset, or writing a setting to the registry). When you run BIAB with administrative privilege, it passes that privilege through to the plugins it interacts with, and in general you have a much better experience. If you didn't have the privilege, it can crash or not get back the expected result and things can go awry. If it works great for you without administrative privilege, great; however, experience has shown that it will work best with it and to no ill effect.
John Laptop-HP Omen I7 Win11Pro 32GB 12TB SSD Desktop-ASUS-I7 Win10Pro 32GB 12TB SATA BB2026/UMC204HD&404HD/Casios/Cakewalk/Reaper/Studio One/Notion/Dorico/Noteworthy/NI/Halion/IK http://www.sus4chord.com (under rehosting/construction)
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Band-in-a-Box for Windows
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Joined: Jul 2000
Posts: 27,480
Veteran
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Veteran
Joined: Jul 2000
Posts: 27,480 |
John, very good summary. Is this in Tips and Tricks? It would be nice is we could just give the link each time the issue arises. Maybe call it “You should Run As Administrator” .
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
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Band-in-a-Box for Windows
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Joined: Dec 2000
Posts: 12,826
Veteran
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Veteran
Joined: Dec 2000
Posts: 12,826 |
John, very good summary. Is this in Tips and Tricks? It would be nice is we could just give the link each time the issue arises. Maybe call it “You should Run As Administrator”. Done! You Should Run BIAB and RealBand As Administrator
John Laptop-HP Omen I7 Win11Pro 32GB 12TB SSD Desktop-ASUS-I7 Win10Pro 32GB 12TB SATA BB2026/UMC204HD&404HD/Casios/Cakewalk/Reaper/Studio One/Notion/Dorico/Noteworthy/NI/Halion/IK http://www.sus4chord.com (under rehosting/construction)
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Band-in-a-Box for Windows
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Joined: Jul 2000
Posts: 27,480
Veteran
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Veteran
Joined: Jul 2000
Posts: 27,480 |
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
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Band-in-a-Box for Windows
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Joined: Sep 2018
Posts: 15
Enthusiast
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OP
Enthusiast
Joined: Sep 2018
Posts: 15 |
Thank you jford, so far it's worked ok, my Dimension Pro and Adictive drums are working as jbridged plugs, Just got to try xpand2 again as that was the worst one.
Roy
Band In A Box 2018 Pro, Windows 10
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Band-in-a-Box for Windows
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Joined: Sep 2018
Posts: 15
Enthusiast
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OP
Enthusiast
Joined: Sep 2018
Posts: 15 |
What a difference, Xpand2 also works now with the combination of Administrator and jbridge.
Thanks to all of you.
Roy
Band In A Box 2018 Pro, Windows 10
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Band-in-a-Box 2026 for Windows Special Offers End Tomorrow (January 15th, 2026) at 11:59 PM PST!
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Happy New Year!
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Season's Greetings!
Wishing everyone a happy, healthy holiday season—thanks for being part of our community!
The office will be closed for Christmas Day, but we will be back on Boxing Day (Dec 26th) at 6:00am PST.
Team PG
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