Previous Thread
Index
Next Thread
Print Thread
Go To
Page 1 of 2 1 2
Beginners Forum
Joined: Oct 2018
Posts: 58
Enthusiast
OP Offline
Enthusiast
Joined: Oct 2018
Posts: 58
Hello all,

I've had BIAB 2018 for one week now. My setup is Windows 10 PC, 32 GB RAM, fast processor, running BIAB on the PGMusic usb hard drive.

The program has frozen twice so far. Just now I had a song playing. I tried to stop it but no methods worked: the stop icon, right clicking on the icon on the task bar & selecting close window, opening a new song, nothing worked. All menus and toolbars were locked. The tune just kept playing and playing.

Finally I had to run Windows Task Manager to force BIAB to close. All other programs worked fine.

The song is "Joy to the World", which I had downloaded from an Internet a few years ago when I ran the 2010 version.

Have any of you experienced this issue?

Thanks in advance,
~ Joel

Beginners Forum
Joined: Oct 2018
Posts: 58
Enthusiast
OP Offline
Enthusiast
Joined: Oct 2018
Posts: 58
Update:

After forcing BIAB closed with Win. Task Manager, I rebooted the PC. I opened BIAB after Windows finished loading.

I ran the same song. It played through to the end. I started play again and was able to use the STOP icon.

Maybe the first time BIAB was having an issue in the background. I had played other tunes and tried different styles, before the program locked in play.

I still wonder if anyone encountered this problem?

~ Joel

Beginners Forum
Joined: Oct 2008
Posts: 19,694
Veteran
Offline
Veteran
Joined: Oct 2008
Posts: 19,694
Joel,

Do you run BIAB in "Run as administrator" mode? This is recommended by PG Music.

To do this, right-click on the start-up short-cut and select "Properties". Under the "Compatibility" tab, activate the option "Run as administrator". This will set the option permanently.

Note: this is different from logging in to Windows as Administrator.

It's also possible to select "Run as administrator" by right-click on the start-up short-cut and selecting "Run as administrator". This does not set the option permanently.

Regards,
Noel


MY SONGS...
Audiophile BIAB 2024
Beginners Forum
Joined: Oct 2018
Posts: 58
Enthusiast
OP Offline
Enthusiast
Joined: Oct 2018
Posts: 58
Thank you Noel. I set the BIAB shortcut icon as you suggested.

I also did the same thing for my iTunes icon, since it always needs to run in admin mode. I had been selecting Admin mode each time I ran iTunes. Now with this setup the program opens automatically. Genius!

Thanks again for your help.

~ Joel

Beginners Forum
Joined: Oct 2008
Posts: 19,694
Veteran
Offline
Veteran
Joined: Oct 2008
Posts: 19,694
Glad to help out, Joel.

I've found that when BIAB locks up, it's usually to do with not running in admin mode. I hope this solves your problem.

Also, while you're organising it, it would be a good idea to also set Realband's shortcut to "Run as administrator" as well.

All the best,
Noel


MY SONGS...
Audiophile BIAB 2024
Beginners Forum
Joined: Apr 2009
Posts: 10,142
Veteran
Offline
Veteran
Joined: Apr 2009
Posts: 10,142
I think you only have to run it one time as Admin.

Freezing can also be due to driver conflicts and issues. If this sort of behavior continues, let us know.


You can find my music at:
www.herbhartley.com
Add nothing that adds nothing to the music.
You can make excuses or you can make progress but not both.

The magic you are looking for is in the work you are avoiding.
Beginners Forum
Joined: Jan 2018
Posts: 112
Apprentice
Offline
Apprentice
Joined: Jan 2018
Posts: 112
Hey Noel96,

You beat me to it! He is absolutely right though, this sounds like an admin conflict.

Since you just downloaded this, you may also want to go to Help > About Band-in-the-Box to ensure you are on the latest build (520)

If you happen to be a build or two behind, just update to 520 here:

http://www.pgmusic.com/support_windowsupdates.htm


C-sharp when you cross the street… or you’re going to B-flat.

Mikke - PG Music
Beginners Forum
Joined: Oct 2018
Posts: 58
Enthusiast
OP Offline
Enthusiast
Joined: Oct 2018
Posts: 58
Originally Posted By: Noel96

Also, while your organising it, it would be a good idea to also set Realband's shortcut to "Run as administrator" as well.


Done. Thank you.

Beginners Forum
Joined: Oct 2018
Posts: 58
Enthusiast
OP Offline
Enthusiast
Joined: Oct 2018
Posts: 58
Originally Posted By: Guitarhacker
I think you only have to run it one time as Admin.

Freezing can also be due to driver conflicts and issues. If this sort of behavior continues, let us know.


Thanks for writing.

If I have the freezing issue again I am glad to know I can get answers here.

~ Joel

Beginners Forum
Joined: Oct 2018
Posts: 58
Enthusiast
OP Offline
Enthusiast
Joined: Oct 2018
Posts: 58
Originally Posted By: Mikke - PG Music

You beat me to it! He is absolutely right though, this sounds like an admin conflict.

Since you just downloaded this, you may also want to go to Help > About Band-in-the-Box to ensure you are on the latest build (520)


Thanks Mikke,

I do have the 520 update. I appreciate your help.

~ Joel

Beginners Forum
Joined: Oct 2018
Posts: 58
Enthusiast
OP Offline
Enthusiast
Joined: Oct 2018
Posts: 58
Hi BIAB users,

Sadly it happened again tonight. My PC froze while one song kept playing, and wouldn't stop.

I'd been playing a few song files and trying different styles & instruments. Several songs worked perfectly, and then BIAB locked up. The song kept playing, non-stop, while no other features of the program seemed to work. All menus and icons were frozen. Finally I had to use Windows Task Manager to stop BIAB.

BIAB was running in administrator mode, on my Windows 10 PC. There were no error messages or other problems on the computer. Previous tunes played and stopped perfectly in BIAB until that last one.

What is your advice?

Thanks in advance,
Joedl

Last edited by fourstringz; 11/03/18 02:13 PM.
Beginners Forum
Joined: Jul 2000
Posts: 26,890
Veteran
Online Happy
Veteran
Joined: Jul 2000
Posts: 26,890
I suggest you consider a few non-BIAB causes. For example, check your RAM. BIAB uses perhaps more RAM than most programs. Download MEMTEST and run it overnight.

And, there’s the ever-popular static electricity that shows up with low humidity in the late fall. Do you have a carpet under your chair? Spray it with static cling spray. Touch the metal frame of a desk before sitting down.


BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
Beginners Forum
Joined: Oct 2018
Posts: 58
Enthusiast
OP Offline
Enthusiast
Joined: Oct 2018
Posts: 58
Hi Matt,

Thanks for your message. I'm willing to consider different causes, BIAB and Windows etc.

I've got 32 GB of RAM, and my PC is running smoothly, so I doubt my problem is limited memory.

Are there known conflicts with Windows 10 drivers?

I've run the program since, after rebooting, and it ran perfectly. What to do?

Beginners Forum
Joined: Jul 2000
Posts: 26,890
Veteran
Online Happy
Veteran
Joined: Jul 2000
Posts: 26,890
Not limited memory; faulty memory - an area of memory you only access when using BIAB.


BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
Beginners Forum
Joined: Oct 2008
Posts: 19,694
Veteran
Offline
Veteran
Joined: Oct 2008
Posts: 19,694
Joel,

Was this a song using Realtracks or a MIDI-based song?

Also, was it a song you created yourself or one that you got from the internet?

Regards,
Noel


MY SONGS...
Audiophile BIAB 2024
Beginners Forum
Joined: Oct 2018
Posts: 58
Enthusiast
OP Offline
Enthusiast
Joined: Oct 2018
Posts: 58
Hello Noel,

Thanks again for your help; I appreciate it so much.

The songs I'm playing are almost all from Internet downloads. The downloads are older files, and are all MIDI. I previously played (or downloaded and not played previously) the songs through BIAB version 2010.

When I open these files in my 2018 version, BIAB suggests substituting RealTracks for MIDI, for better sound quality. I've been clicking on those messages to accept the upgrade from MIDI to RealTracks, and saving the changed files when I'n done with them.

I have a handful of songs that I created with 2018, and a couple with BIAB 2010. Most are downloads though.

There is one error message that appears every time I begin a BIAB 2018 session. It is error 9997, and appears to alert me about an error with my ability to record. Since I'm not trying to record yet, I haven't addressed these messages. Here is the full startup message from my FlahMessageLog file. It's long but maybe it will mean more to you than to my inexperienced eyes:

"Running Windows Notepad.exe to display file J:\bb\Data\Logs\FlashMessageLog.txt [2018.520.0, 11/4/2018 2:35:38 AM]
Windows Audio Session error: Input and output sample rates must match. Audio input (recording) will be disabled. The error number is -9997 [2018.520.0, 11/4/2018 2:35:04 AM]
Windows Audio Session error: Could not open stream. The error number is -9997 [2018.520.0, 11/4/2018 2:35:04 AM]
Bootup was optimal, set to fast [2018.520.0, 11/4/2018 2:35:04 AM]
Bootup time in millseconds =7,331 [2018.520.0, 11/4/2018 2:35:04 AM]
Time to Count Plugins in ms =141. Plugins counted=20 [2018.520.0, 11/4/2018 2:34:59 AM]."

What do you think?
Thanks again, Joel

Beginners Forum
Joined: Oct 2008
Posts: 19,694
Veteran
Offline
Veteran
Joined: Oct 2008
Posts: 19,694
Joel,

The error 9997 is not a serious one and it's due to using the WAS driver for audio (this is the "Windows Audio Session" driver you see listed in your log).

Have a look at the link below and setup your audio and MIDI drivers exactly as I show. These settings are the most sturdy for BIAB (they're the settings I use).

http://www.pgmusic.com/forums/ubbthreads.php?ubb=showflat&Number=461558#Post461558

Regards,
Noel


MY SONGS...
Audiophile BIAB 2024
Beginners Forum
Joined: Oct 2018
Posts: 58
Enthusiast
OP Offline
Enthusiast
Joined: Oct 2018
Posts: 58
Hi Noel,

Thanks for your ongoing tech help. I began implementing your audio and midi settings, but ran into a small snag. In your diagram 2, covering midi driver setup, my choices are different than yours on the left hand side, under "MIDI Input Driver". My computer does not have the SB Adigy 2 2S MIDI IO option.

Is that your soundcard?

Two screen shots are enclosed. One shows my audio interface, an iConnectAUDIO4.
The second screen capture shows my MIDI DSriver option dialog.

Thank you,
Joel

Attached Files (Click to download or enlarge) (Only available when you are logged in)
BIAB 1.JPG (82.92 KB, 213 downloads)
BIAB 2.JPG (175.86 KB, 215 downloads)
Beginners Forum
Joined: Oct 2008
Posts: 19,694
Veteran
Offline
Veteran
Joined: Oct 2008
Posts: 19,694
Hi again, Joel.

I apologise for causing confusion.

Thank you for posting the images, they help a great deal smile

In the above link I provided, I was meaning for you to follow the numbers and set everything according to the numbers. The Audigy is my indeed my soundcard and, as you can see, it's not numbered.

When I look at your MIDI set-up, using the numbers that I have in the above link, you have everything correct except for #3 and #7. If you go back to the link and compare my settings with yours, you'll see what I mean.

http://www.pgmusic.com/forums/ubbthreads.php?ubb=showflat&Number=461558#Post461558

The most important thing is to set the audio driver to MME. Even though your audio driver settings show this, the link to the audio driver via your MIDI driver (#7 on my MIDI driver image) shows that WAS is still the audio driver. This should say MME.

In the MIDI driver setup, try clicking on #7 and then change the WAS to MME.

Regards,
Noel


MY SONGS...
Audiophile BIAB 2024
Beginners Forum
Joined: Oct 2018
Posts: 58
Enthusiast
OP Offline
Enthusiast
Joined: Oct 2018
Posts: 58
Hi Noel,

Thank you again. I made those changes and BIAB works.

My fingers are crossed hoping the freezes will be gone.

Now back to making music :-)

Thank you,
Joel

Previous Thread
Next Thread
Go To
Page 1 of 2 1 2

Moderated by  Andrew - PG Music, PeterGannon 

Link Copied to Clipboard
ChatPG

Ask sales and support questions about Band-in-a-Box using natural language.

ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.

PG Music News
Holiday Weekend Hours

Our Customer Service hours this weekend are as follows:

Friday, April 18: 8:00 - 4:00
Saturday, April 19: closed
Sunday, April 20: closed
Monday, April 21: Regular hours

Thank you!

Band-in-a-Box 2025 French Version is Here!

Bonjour à tous,

Band-in-a-Box® 2025 pour Windows est disponible en Français.
Le téléchargement se fait à partir du site PG Music

Pour ceux qui auraient déjà acheté la version 2025 de Band-in-a-Box (et qui donc ont une version anglaise), il est possible de "franciser" cette version avec les patchs suivants:

BIAB 2025 - francisation
RealBand 2025 - francisation

Voilà, enjoy!

Band-in-a-Box 2025 German Version is Here!

Band-in-a-Box 2025 für Windows Deutsch ist verfügbar!

Die deutsche Version Band-in-a-Box® 2025 für Windows ist ab sofort verfügbar!

Alle die bereits die englische Version von Band-in-a-Box und RealBand 2024 installiert haben, finden hier die Installationsdateien für das Sprachenupdate:

https://nn.pgmusic.com/pgfiles/languagesupport/deutsch2025.exe
https://nn.pgmusic.com/pgfiles/languagesupport/deutsch2025RB.exe

Update Your Band-in-a-Box® 2025 to Build 1128 for Windows Today!

Already using Band-in-a-Box 2025 for Windows®? Download Build 1128 now from our Support Page to enjoy the latest enhancements and improvements from our team.

Stay up to date—get the latest update now!

Update to RealBand® 2025 Build 5 Windows Today!

Already using RealBand® 2025 for Windows®? Download Build 5 now from our Support Page to ensure you have the latest enhancements and improvements from our team.

Get the latest update today!

PowerTracks Pro Audio 2025 for Windows is Here!

PowerTracks Pro Audio 2025 is here! This new version introduces many features, including VST3 support, the ability to load or import a .FLAC file, a reset option for track height in the Tracks window, a taller Timeline on the Notation window toolbar, new freeze buttons in the Tracks window, three toolbar modes (two rows, single row, and none), the improved Select Patch dialog with text-based search and numeric patch display, a new button in the DirectX/VST window to copy an effects group, and more!

First-time packages start at only $49. Already a PowerTracks Pro Audio user? Upgrade for as little as $29!

www.pgmusic.com/powertracks.htm

Video: Summary of the New Band-in-a-Box® App for iOS®

Join Tobin as he takes you on a tour of the new Band-in-a-Box® app for iOS®! Designed for musicians, singer-songwriters, and educators, this powerful tool lets you create, play, and transfer songs effortlessly on your iPhone® or iPad®—anytime, anywhere.

Band-in-a-Box® for iOS® :Summary video.

Check out the forum post for more information.

Forum Statistics
Forums58
Topics83,920
Posts772,302
Members39,485
Most Online25,754
Jan 24th, 2025
Newest Members
marvick, Pablo King, GeorgeJohnson, MartinLepage69, Cam
39,487 Registered Users
Top Posters(30 Days)
MarioD 173
DC Ron 105
rsdean 91
WaoBand 81
Today's Birthdays
JohnOSings, michaelschaap
Powered by UBB.threads™ PHP Forum Software 7.7.5