I sat down to open BIAB 2018 & it would not open. Instead it showed this error message: "bbw.exe" / "The application was unable to start correctly 0xc0000102. Click to close the application".
I've made numerous attempts to open BIAB. I've rebooted & shut my PC down, unplugged the BIAB usb hard drive & reconnected it. SIX different reboots & total shutdowns resulted in the same error message. The message appears every time I try to open BIAB. The program won't run.
I can view the BIAB hard drive's contents in Windows File Explorer; I can open most of the contents from J:, but NOT the J:\BB\ folder.
Further, attempting to view the contents of J:\BB\ [File Explorer, J:,, Properties], a different error showed that drive J: was empty. Contents, zero!
Luckily that's not true; there are folders visible & openable, but not J:\BB\, plus the program does not run.
(I had problems attaching screen captures to this post).
What should I do? This is the latest of several problems with my purchase, and the second hard drive from PGMusic. The first drive had defects and then died completely, so was replaced. My current drive worked beautifully til now. What should I do next ??? Discouraged, Joel
Answer: Don't be discouraged. This can be resolved.
You mentioned that BiaB is running from J drive. Presumably this is the hard disk drive supplied by PGM? Yes?
Please tell us about any other actions that you might have taken, such as transferring the program to another location, or manually browsing through directory structures.
- Use Windows Explorer to navigate the J Drive. - Double check that there is no folder at the top level named bb ? - Perhaps the bb folder has been inadvertently moved to another location. - From the top level directory, enter the search string bb to see if Windows can locate the folder elsewhere on the drive. (see 5th image - ignore the fact that there are multiple folders in the image. This is a test environment for helping others)
- You are looking for a name of bb with a type of File folder. It should be in the top level of J: but maybe it's been moved?
- If it's in a sub-directory of J: move it to the top directory of J:
If it is available, open that folder and search for a file named bbw.exe (see 2nd image) You may not see the '.exe' extension depending on your Windows settings, but it will show as an Application Your application might also appear different depending on your Windows View settings (see 3rd image) If that file is there, right-click on it and select Run as Administrator (see 4th image).
BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
I second Trev's comments. Don't get discouraged. You'll be back up and running in no time.
In addition to Trevor's thorough comments, another approach that I've seen that has often worked with problems such as this is to....
....rename the files "intrface.bbw" and "mysetup.dk" to something like "intrface.bbw.old" and "mysetup.dk.old". These files are the ones that contain your settings and are found in "bb\Preferences". This is the ultimate version of "return to factory settings". You will need to setup your Audio and MIDI drivers again after doing this.
By renaming the above two files, BIAB can no longer see them and the program is forced to re-create new files.
Thank you for your detailed suggestions and screenshots. I appreciate the time you spent with it all.
I continued to have error messages, and difficulty finding some of the files. I called tech support, twice and worked with the techs. In the end, after other error messages and problems, they are sending a replacement drive.
PGMusic's tech support and customer service have been excellent.
You have been as well. Thanks for helping and I'll be back in the forum soon. Joel
I second Trev's comments. Don't get discouraged. You'll be back up and running in no time.
In addition to Trevor's thorough comments, another approach that I've seen that has often worked with problems such as this is to....
....rename the files "intrface.bbw" and "mysetup.dk" to something like "intrface.bbw.old" and "mysetup.dk.old". These files are the ones that contain your settings and are found in "bb\Preferences". This is the ultimate version of "return to factory settings". You will need to setup your Audio and MIDI drivers again after doing this.
By renaming the above two files, BIAB can no longer see them and the program is forced to re-create new files.
Regards, Noel
Hi Noel,
Thank you for responding. I'm tired after hours of working on these issues. I did finally call tech support. We tried a few things, including running setup again, and approaching the usb drive different ways.
I re-seated the drive, as instructed, but still had issues and errors.
They're sending a replacement drive. I'll be happy when it comes.
Once it's here I'll happily resume using the program! Thank you once again,
The level of service from PG Music continues to be excellent. Despite your current issues, you can be assured that you're in good hands all the way.
Thanks VideoTrack, and Noel for your help and especially your reassurance. I've used computers for years and am familiar with that unsettling, nervous feeling when things don't work. The feelings are worse when it's a new purchase.
I hope that the new drive will solve these problems. A brand-new product should work. I'm certainly glad that PGMusic backs up their products.
I'll keep consulting you guys, and tech support when needed, moving forward. Your guys are wonderful.
If you want an interim solution until the replacement hard drive arrives, you can open your PG Music sales account and find links to download everything you've purchased since 2014.
If you want an interim solution until the replacement hard drive arrives, you can open your PG Music sales account and find links to download everything you've purchased since 2014.
Hi Jim, that's very good to know. I'll keep that in mind now and going forward.
Band-in-a-Box® 2025 pour Windows est disponible en Français.
Le téléchargement se fait à partir du site PG Music
Pour ceux qui auraient déjà acheté la version 2025 de Band-in-a-Box (et qui donc ont une version anglaise), il est possible de "franciser" cette version avec les patchs suivants:
Band-in-a-Box 2025 für Windows Deutsch ist verfügbar!
Die deutsche Version Band-in-a-Box® 2025 für Windows ist ab sofort verfügbar!
Alle die bereits die englische Version von Band-in-a-Box und RealBand 2024 installiert haben, finden hier die Installationsdateien für das Sprachenupdate:
Update Your Band-in-a-Box® 2025 to Build 1128 for Windows Today!
Already using Band-in-a-Box 2025 for Windows®? Download Build 1128 now from our Support Page to enjoy the latest enhancements and improvements from our team.
Already using RealBand® 2025 for Windows®? Download Build 5 now from our Support Page to ensure you have the latest enhancements and improvements from our team.
PowerTracks Pro Audio 2025 is here! This new version introduces many features, including VST3 support, the ability to load or import a .FLAC file, a reset option for track height in the Tracks window, a taller Timeline on the Notation window toolbar, new freeze buttons in the Tracks window, three toolbar modes (two rows, single row, and none), the improved Select Patch dialog with text-based search and numeric patch display, a new button in the DirectX/VST window to copy an effects group, and more!
First-time packages start at only $49. Already a PowerTracks Pro Audio user? Upgrade for as little as $29!
Video: Summary of the New Band-in-a-Box® App for iOS®
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