I sat down to open BIAB 2018 & it would not open. Instead it showed this error message: "bbw.exe" / "The application was unable to start correctly 0xc0000102. Click to close the application".
I've made numerous attempts to open BIAB. I've rebooted & shut my PC down, unplugged the BIAB usb hard drive & reconnected it. SIX different reboots & total shutdowns resulted in the same error message. The message appears every time I try to open BIAB. The program won't run.
I can view the BIAB hard drive's contents in Windows File Explorer; I can open most of the contents from J:, but NOT the J:\BB\ folder.
Further, attempting to view the contents of J:\BB\ [File Explorer, J:,, Properties], a different error showed that drive J: was empty. Contents, zero!
Luckily that's not true; there are folders visible & openable, but not J:\BB\, plus the program does not run.
(I had problems attaching screen captures to this post).
What should I do? This is the latest of several problems with my purchase, and the second hard drive from PGMusic. The first drive had defects and then died completely, so was replaced. My current drive worked beautifully til now. What should I do next ??? Discouraged, Joel
Answer: Don't be discouraged. This can be resolved.
You mentioned that BiaB is running from J drive. Presumably this is the hard disk drive supplied by PGM? Yes?
Please tell us about any other actions that you might have taken, such as transferring the program to another location, or manually browsing through directory structures.
- Use Windows Explorer to navigate the J Drive. - Double check that there is no folder at the top level named bb ? - Perhaps the bb folder has been inadvertently moved to another location. - From the top level directory, enter the search string bb to see if Windows can locate the folder elsewhere on the drive. (see 5th image - ignore the fact that there are multiple folders in the image. This is a test environment for helping others)
- You are looking for a name of bb with a type of File folder. It should be in the top level of J: but maybe it's been moved?
- If it's in a sub-directory of J: move it to the top directory of J:
If it is available, open that folder and search for a file named bbw.exe (see 2nd image) You may not see the '.exe' extension depending on your Windows settings, but it will show as an Application Your application might also appear different depending on your Windows View settings (see 3rd image) If that file is there, right-click on it and select Run as Administrator (see 4th image).
BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
Another thought. Right-click on the desktop icon, select 'Open File Location' from the context menu. Does it find the file?
BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
I second Trev's comments. Don't get discouraged. You'll be back up and running in no time.
In addition to Trevor's thorough comments, another approach that I've seen that has often worked with problems such as this is to....
....rename the files "intrface.bbw" and "mysetup.dk" to something like "intrface.bbw.old" and "mysetup.dk.old". These files are the ones that contain your settings and are found in "bb\Preferences". This is the ultimate version of "return to factory settings". You will need to setup your Audio and MIDI drivers again after doing this.
By renaming the above two files, BIAB can no longer see them and the program is forced to re-create new files.
Thank you for your detailed suggestions and screenshots. I appreciate the time you spent with it all.
I continued to have error messages, and difficulty finding some of the files. I called tech support, twice and worked with the techs. In the end, after other error messages and problems, they are sending a replacement drive.
PGMusic's tech support and customer service have been excellent.
You have been as well. Thanks for helping and I'll be back in the forum soon. Joel
I second Trev's comments. Don't get discouraged. You'll be back up and running in no time.
In addition to Trevor's thorough comments, another approach that I've seen that has often worked with problems such as this is to....
....rename the files "intrface.bbw" and "mysetup.dk" to something like "intrface.bbw.old" and "mysetup.dk.old". These files are the ones that contain your settings and are found in "bb\Preferences". This is the ultimate version of "return to factory settings". You will need to setup your Audio and MIDI drivers again after doing this.
By renaming the above two files, BIAB can no longer see them and the program is forced to re-create new files.
Regards, Noel
Hi Noel,
Thank you for responding. I'm tired after hours of working on these issues. I did finally call tech support. We tried a few things, including running setup again, and approaching the usb drive different ways.
I re-seated the drive, as instructed, but still had issues and errors.
They're sending a replacement drive. I'll be happy when it comes.
Once it's here I'll happily resume using the program! Thank you once again,
The level of service from PG Music continues to be excellent. Despite your current issues, you can be assured that you're in good hands all the way.
BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
The level of service from PG Music continues to be excellent. Despite your current issues, you can be assured that you're in good hands all the way.
Thanks VideoTrack, and Noel for your help and especially your reassurance. I've used computers for years and am familiar with that unsettling, nervous feeling when things don't work. The feelings are worse when it's a new purchase.
I hope that the new drive will solve these problems. A brand-new product should work. I'm certainly glad that PGMusic backs up their products.
I'll keep consulting you guys, and tech support when needed, moving forward. Your guys are wonderful.
If you want an interim solution until the replacement hard drive arrives, you can open your PG Music sales account and find links to download everything you've purchased since 2014.
If you want an interim solution until the replacement hard drive arrives, you can open your PG Music sales account and find links to download everything you've purchased since 2014.
Hi Jim, that's very good to know. I'll keep that in mind now and going forward.
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