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Band-in-a-Box for Windows
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Joined: Oct 2011
Posts: 178
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OP
Apprentice
Joined: Oct 2011
Posts: 178 |
Its been about a week waiting for my BIAB 2019 to arrive. My question is why they have to wait a week after the release publication to start shipping these. Surely there could be better planning in this department to have a bunch made up knowing there would be a big demand. Yes I know you have the option to download from day one of release, but I think the hard drives should have also been available. Am I missing something???? Still waiting. I don't think PG Music had to wait that long to receive the money from my credit card. Frustrated !!! Apology if it has already shipped but I have had no notification email that it has only the purchase email
Nelson
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Band-in-a-Box for Windows
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Joined: Jun 2012
Posts: 21,094
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Joined: Jun 2012
Posts: 21,094 |
Nelson, suggest you contact PG Music through Live Chat or telephone (numbers above). They can probably check the status with a tracking number.
BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 20,586
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Joined: Oct 2008
Posts: 20,586 |
Nelson,
If you ordered the Audiophile edition of the software, historically that has nearly always taken a little extra time to get up and running.
Regards,
Noel
MY SONGS...Audiophile BIAB 2026
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Band-in-a-Box for Windows
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Joined: Oct 2011
Posts: 178
Apprentice
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OP
Apprentice
Joined: Oct 2011
Posts: 178 |
Thanks Noel it wasn't the Audiophile edition, it was an Ultra pack on a USB hard drive. They know way ahead of time that people will be ordering these and there should have been several sitting on the shelves waiting to be shipped as soon as the order is received. IMHO this should have happened before the program was released. PG music is not a start up company and should know better. Sorry, I am just in a pissed off mood
Nelson
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Band-in-a-Box for Windows
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Joined: Dec 2000
Posts: 12,844
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Joined: Dec 2000
Posts: 12,844 |
I think it's because beta testing finished and the product was announced the day after. They probably need to send the disks with all the current software to whoever copies their disks for them. And it's not like the copying process (or whatever replication they do) is any faster than the external USB disk supports. I imagine it probably takes 30-45 minutes per disk (times however many they've sold). Of course, in the interim, I would think that your software should also be available for download from your PGMusic account.
John Laptop-HP Omen I7 Win11Pro 32GB 12TB SSD Desktop-ASUS-I7 Win10Pro 32GB 12TB SATA BB2026/UMC204HD&404HD/Casios/Cakewalk/Reaper/Studio One/Notion/Dorico/Noteworthy/NI/Halion/IK http://www.sus4chord.com (under rehosting/construction)
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Band-in-a-Box for Windows
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Joined: Oct 2011
Posts: 178
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Apprentice
Joined: Oct 2011
Posts: 178 |
Yes John it is available as a download but I didn't want to do that. All I'm saying is PG Music should have had these available on day one thats all. I ordered it, paid them the money and it should have shipped the next day. Is that really too much to ask from a company
Nelson
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Band-in-a-Box for Windows
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Joined: Jun 2012
Posts: 3,915
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Veteran
Joined: Jun 2012
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I am always willing to complain where I think it is warranted but in this area I think PGM does a really good job! As John explained they finished the beta and announced it immediately and then had all the files available for immediate download.
Would we rather they delay the announcement and downloads to wait for the hard drives to be ready? I think not. And if you do prefer that you could wait to place your order until the drives are shipping...usually in a week or so.
And regarding the comment about the money being taken from your credit card, I chose the delayed payment option so they are not even charging me a dime until January and then have broken the payments into several months without interest. That is a mighty nice deal!
Last edited by JohnJohnJohn; 12/06/18 12:44 PM.
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Band-in-a-Box for Windows
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Joined: Oct 2011
Posts: 178
Apprentice
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OP
Apprentice
Joined: Oct 2011
Posts: 178 |
Sorry I did realize there was a delay option in regards to a credit card. You learn something every day. No I would't want them to delay the release but I still think they should have had these hard drives ready. If they say it's available it should be although in the advertisement they just say by download, hard drive or USB stick. I assume that to mean when you place an order they should be available.
Nelson
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Band-in-a-Box for Windows
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Joined: Dec 2007
Posts: 1,796
Expert
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Expert
Joined: Dec 2007
Posts: 1,796 |
Deryk mentioned shipping starts end of next week if all goes well ... so have mercy & some patience boyz. I'll go fishing meanwhile, fun too. F
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Band-in-a-Box for Windows
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Joined: Oct 2002
Posts: 600
Journeyman
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Journeyman
Joined: Oct 2002
Posts: 600 |
I just chatted with PG and they will ship when they are copied. Then its 8 to 10 business days. Its the same every tear but oh well. They said they would send an email when it shipped.
Dell 610 dual Monitor, win 7-10, Sonar Plat, ProTools 10 & 11, Reaper 4, BIAB/real Band 2022, Easy Drummer, Superior Drummer, Kontact Essentials, Personnel Orchestra, Korg Legacy Analog & Digital
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Band-in-a-Box for Windows
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Joined: Oct 2011
Posts: 178
Apprentice
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OP
Apprentice
Joined: Oct 2011
Posts: 178 |
Sorry in all the years I have bought Band in a box and that was from the beginning, this year is the worst I can remember for shipping or having these hard drives available. These drives should have been ready on day one period. There is no excuse for this as they always release this product near the beginning of Dec most years so they knew it was coming.
Nelson
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Band-in-a-Box for Windows
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Joined: Jul 2003
Posts: 657
Journeyman
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Journeyman
Joined: Jul 2003
Posts: 657 |
airtcon, I, too, was expecting my Biab 2019 UltraPak + at least by today (express shipping). So I chatted earlier with support and they are not being shipped until, maybe, next week as mentioned above. I ordered 2017 BiaB exactly 2 years ago and had it the next day. I'm disappointed as well. I'm downloading now and didn't want to do it that way but c'est la vie.
"The desire for fame is the last infirmity cast off even by the wise."
Cornelius Tacitus
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Band-in-a-Box for Windows
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Joined: Nov 2008
Posts: 3,701
Veteran
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Veteran
Joined: Nov 2008
Posts: 3,701 |
After next week, many of our front porches will be unmanned as we divert for the holidays. Just sayin'...
DC Ron
BiaB Audiophile
Presonus Studio One
ASUS I9-12900K DAW, 32 GB RAM
Presonus Faderport 16
Too many guitars (is that a thing?)
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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XPro & Xtra Styles PAK Sets On Sale Now - Until May 15, 2026!
All of our XPro Styles PAKs and Xtra Styles PAKs are on sale until May 15th, 2026!
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Xtra Styles PAKs are styles that work with the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box® 2025 (or higher). Xtra Styles PAKs 1-21 includes 3,700 styles (and 35 MIDI styles)!
The XPro & Xtra Styles PAKs are not included in any Band-in-a-Box® package.
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Note: XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 19 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version as they require the RealTracks included in the UltraPAK, UltraPAK+, or Audiophile Edition.
Supercharge your Band-in-a-Box today with XPro Styles PAKs and Xtra Styles PAK Sets!
Band-in-a-Box 2026 for Mac Videos
With the release of Band-in-a-Box® 2026 for Mac, we’re rolling out a collection of brand-new videos on our YouTube channel. We’ll keep this forum post updated so you can easily find all the latest videos in one convenient spot.
Whether you're exploring new features, checking out the latest RealTracks or Style PAKs, this is your go-to guide for Band-in-a-Box® 2026.
Check out this forum post for "One Stop Shopping" of our Band-in-a-Box® 2026 Mac Videos!
Band-in-a-Box 2026 for Mac is Here!
Band-in-a-Box® 2026 for Mac is here and it is packed with major new features! There’s a new modern look, a GUI redesign to all areas of the program including toolbars, windows, workflow and more. There’s a Multi-view layout for organizing multiple windows. A standout addition is the powerful AI-Notes feature, which uses AI neural-net technology to transcribe polyphonic audio into MIDI—entire mixes or individual instruments—making it easy to study, view, and play parts from any song. And that’s just the beginning—there are over 100 new features in this exciting release.
Along with version 2026, we've released an incredible lineup of new content! There's 202 new RealTracks, brand-new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two new RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
Special Offers
Upgrade to Band-in-a-Box® 2026 for Mac and save up to 50% on most upgrade packages during our special offer—available until May 15, 2026. Visit our Band-in-a-Box® packages page to explore all available upgrade options.
2026 Free Bonus PAK & 49-PAK Add-ons
Our Free Bonus PAK and 49-PAK are loaded with amazing add-ons! The Free Bonus PAK is included with most Band-in-a-Box® 2026 for Mac packages, but you can unlock even more—including 20 unreleased RealTracks—by upgrading to the 2026 49-PAK for just $49.
Holiday Weekend Hours
As we hop into the Easter weekend, here are our holiday hours:
April 3 (Good Friday): 8:00 AM – 4:00 PM PDT
April 4 (Saturday): Closed
April 5 (Easter Sunday): Closed
April 6 (Easter Monday): Open regular hours
Wishing you an egg-cellent weekend!
— Team PG
Update to Build 10 of RealBand® 2026 for Windows®!
If you're already using RealBand 2026 for Windows, download build 10 to get all the latest additions and enhancements.
Band-in-a-Box® 2025 for Mac® users: Build 904 now available!
If you're already using Band-in-a-Box® 2025 for Mac®, make sure to grab the latest update! Build 904 is now available for download and includes the newest additions and enhancements from our team.
Band-in-a-Box® 2026 for Windows® users: Build 1237 is now available!
Already a Band-in-a-Box 2026 for Windows user? Stay up to date and download the build 1237 to get all the latest additions and enhancements.
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