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Band-in-a-Box for Windows
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Joined: Oct 2011
Posts: 178
Apprentice
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OP
Apprentice
Joined: Oct 2011
Posts: 178 |
Its been about a week waiting for my BIAB 2019 to arrive. My question is why they have to wait a week after the release publication to start shipping these. Surely there could be better planning in this department to have a bunch made up knowing there would be a big demand. Yes I know you have the option to download from day one of release, but I think the hard drives should have also been available. Am I missing something???? Still waiting. I don't think PG Music had to wait that long to receive the money from my credit card. Frustrated !!! Apology if it has already shipped but I have had no notification email that it has only the purchase email
Nelson
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Band-in-a-Box for Windows
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Joined: Jun 2012
Posts: 20,265
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Joined: Jun 2012
Posts: 20,265 |
Nelson, suggest you contact PG Music through Live Chat or telephone (numbers above). They can probably check the status with a tracking number.
BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 19,802
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Joined: Oct 2008
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Nelson,
If you ordered the Audiophile edition of the software, historically that has nearly always taken a little extra time to get up and running.
Regards,
Noel
MY SONGS...Audiophile BIAB 2025
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Band-in-a-Box for Windows
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Joined: Oct 2011
Posts: 178
Apprentice
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OP
Apprentice
Joined: Oct 2011
Posts: 178 |
Thanks Noel it wasn't the Audiophile edition, it was an Ultra pack on a USB hard drive. They know way ahead of time that people will be ordering these and there should have been several sitting on the shelves waiting to be shipped as soon as the order is received. IMHO this should have happened before the program was released. PG music is not a start up company and should know better. Sorry, I am just in a pissed off mood
Nelson
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Band-in-a-Box for Windows
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Joined: Dec 2000
Posts: 12,672
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Joined: Dec 2000
Posts: 12,672 |
I think it's because beta testing finished and the product was announced the day after. They probably need to send the disks with all the current software to whoever copies their disks for them. And it's not like the copying process (or whatever replication they do) is any faster than the external USB disk supports. I imagine it probably takes 30-45 minutes per disk (times however many they've sold). Of course, in the interim, I would think that your software should also be available for download from your PGMusic account.
John Laptop-HP Omen I7 Win11Pro 32GB 2x2TB, 1x4TB SSD Desktop-ASUS-I7 Win10Pro 32GB 2x1.5TB, 2x2TB, 1x4TB SATA BB2025/UMC404HD/Casios/Cakewalk/Reaper/Studio One/MixBus/Notion/Finale/Dorico/Noteworthy/NI/Halion/IK http://www.sus4chord.com
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Band-in-a-Box for Windows
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Joined: Oct 2011
Posts: 178
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Apprentice
Joined: Oct 2011
Posts: 178 |
Yes John it is available as a download but I didn't want to do that. All I'm saying is PG Music should have had these available on day one thats all. I ordered it, paid them the money and it should have shipped the next day. Is that really too much to ask from a company
Nelson
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Band-in-a-Box for Windows
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Joined: Jun 2012
Posts: 3,786
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Joined: Jun 2012
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I am always willing to complain where I think it is warranted but in this area I think PGM does a really good job! As John explained they finished the beta and announced it immediately and then had all the files available for immediate download.
Would we rather they delay the announcement and downloads to wait for the hard drives to be ready? I think not. And if you do prefer that you could wait to place your order until the drives are shipping...usually in a week or so.
And regarding the comment about the money being taken from your credit card, I chose the delayed payment option so they are not even charging me a dime until January and then have broken the payments into several months without interest. That is a mighty nice deal!
Last edited by JohnJohnJohn; 12/06/18 12:44 PM.
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Band-in-a-Box for Windows
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Joined: Oct 2011
Posts: 178
Apprentice
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OP
Apprentice
Joined: Oct 2011
Posts: 178 |
Sorry I did realize there was a delay option in regards to a credit card. You learn something every day. No I would't want them to delay the release but I still think they should have had these hard drives ready. If they say it's available it should be although in the advertisement they just say by download, hard drive or USB stick. I assume that to mean when you place an order they should be available.
Nelson
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Band-in-a-Box for Windows
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Joined: Dec 2007
Posts: 1,796
Expert
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Expert
Joined: Dec 2007
Posts: 1,796 |
Deryk mentioned shipping starts end of next week if all goes well ... so have mercy & some patience boyz. I'll go fishing meanwhile, fun too. F
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Band-in-a-Box for Windows
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Joined: Oct 2002
Posts: 600
Journeyman
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Journeyman
Joined: Oct 2002
Posts: 600 |
I just chatted with PG and they will ship when they are copied. Then its 8 to 10 business days. Its the same every tear but oh well. They said they would send an email when it shipped.
Dell 610 dual Monitor, win 7-10, Sonar Plat, ProTools 10 & 11, Reaper 4, BIAB/real Band 2022, Easy Drummer, Superior Drummer, Kontact Essentials, Personnel Orchestra, Korg Legacy Analog & Digital
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Band-in-a-Box for Windows
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Joined: Oct 2011
Posts: 178
Apprentice
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OP
Apprentice
Joined: Oct 2011
Posts: 178 |
Sorry in all the years I have bought Band in a box and that was from the beginning, this year is the worst I can remember for shipping or having these hard drives available. These drives should have been ready on day one period. There is no excuse for this as they always release this product near the beginning of Dec most years so they knew it was coming.
Nelson
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Band-in-a-Box for Windows
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Joined: Jul 2003
Posts: 655
Journeyman
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Journeyman
Joined: Jul 2003
Posts: 655 |
airtcon, I, too, was expecting my Biab 2019 UltraPak + at least by today (express shipping). So I chatted earlier with support and they are not being shipped until, maybe, next week as mentioned above. I ordered 2017 BiaB exactly 2 years ago and had it the next day. I'm disappointed as well. I'm downloading now and didn't want to do it that way but c'est la vie.
"The desire for fame is the last infirmity cast off even by the wise."
Cornelius Tacitus
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Band-in-a-Box for Windows
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Joined: Nov 2008
Posts: 2,551
Veteran
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Veteran
Joined: Nov 2008
Posts: 2,551 |
After next week, many of our front porches will be unmanned as we divert for the holidays. Just sayin'...
DC Ron
BiaB Audiophile
Presonus Studio One
StudioCat DAW dual screen
Presonus Faderport 16
Too many guitars (is that a thing?)
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Band-in-a-Box 2025 Italian Version is Here!
Cari amici
È stata aggerate la versione in Italiano del programma più amato dagli appassionati di musica, il nostro Band-in-a-Box.
Questo è il link alla nuova versione 2025.
Di seguito i link per scaricare il pacchetti di lingua italiana aggiornati per Band-in-a-Box e RealBand, anche per chi avesse già comprato la nuova versione in inglese.
Band-in-a-Box 2025 - Italiano
RealBand 2025 - Italiano
Band-in-a-Box 2025 French Version is Here!
Bonjour à tous,
Band-in-a-Box® 2025 pour Windows est disponible en Français.
Le téléchargement se fait à partir du site PG Music
Pour ceux qui auraient déjà acheté la version 2025 de Band-in-a-Box (et qui donc ont une version anglaise), il est possible de "franciser" cette version avec les patchs suivants:
BIAB 2025 - francisation
RealBand 2025 - francisation
Voilà, enjoy!
Band-in-a-Box 2025 German Version is Here!
Update Your Band-in-a-Box® 2025 to Build 1128 for Windows Today!
Already using Band-in-a-Box 2025 for Windows®? Download Build 1128 now from our Support Page to enjoy the latest enhancements and improvements from our team.
Stay up to date—get the latest update now!
Update to RealBand® 2025 Build 5 Windows Today!
Already using RealBand® 2025 for Windows®? Download Build 5 now from our Support Page to ensure you have the latest enhancements and improvements from our team.
Get the latest update today!
PowerTracks Pro Audio 2025 for Windows is Here!
PowerTracks Pro Audio 2025 is here! This new version introduces many features, including VST3 support, the ability to load or import a .FLAC file, a reset option for track height in the Tracks window, a taller Timeline on the Notation window toolbar, new freeze buttons in the Tracks window, three toolbar modes (two rows, single row, and none), the improved Select Patch dialog with text-based search and numeric patch display, a new button in the DirectX/VST window to copy an effects group, and more!
First-time packages start at only $49. Already a PowerTracks Pro Audio user? Upgrade for as little as $29!
www.pgmusic.com/powertracks.htm
Video: Summary of the New Band-in-a-Box® App for iOS®
Join Tobin as he takes you on a tour of the new Band-in-a-Box® app for iOS®! Designed for musicians, singer-songwriters, and educators, this powerful tool lets you create, play, and transfer songs effortlessly on your iPhone® or iPad®—anytime, anywhere.
Band-in-a-Box® for iOS® :Summary video.
Check out the forum post for more information.
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