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Band-in-a-Box for Windows
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Joined: Oct 2011
Posts: 178
Apprentice
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OP
Apprentice
Joined: Oct 2011
Posts: 178 |
Its been about a week waiting for my BIAB 2019 to arrive. My question is why they have to wait a week after the release publication to start shipping these. Surely there could be better planning in this department to have a bunch made up knowing there would be a big demand. Yes I know you have the option to download from day one of release, but I think the hard drives should have also been available. Am I missing something???? Still waiting. I don't think PG Music had to wait that long to receive the money from my credit card. Frustrated !!! Apology if it has already shipped but I have had no notification email that it has only the purchase email
Nelson
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Band-in-a-Box for Windows
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Joined: Jun 2012
Posts: 21,055
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Joined: Jun 2012
Posts: 21,055 |
Nelson, suggest you contact PG Music through Live Chat or telephone (numbers above). They can probably check the status with a tracking number.
BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 20,473
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Joined: Oct 2008
Posts: 20,473 |
Nelson,
If you ordered the Audiophile edition of the software, historically that has nearly always taken a little extra time to get up and running.
Regards,
Noel
MY SONGS...Audiophile BIAB 2026
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Band-in-a-Box for Windows
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Joined: Oct 2011
Posts: 178
Apprentice
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OP
Apprentice
Joined: Oct 2011
Posts: 178 |
Thanks Noel it wasn't the Audiophile edition, it was an Ultra pack on a USB hard drive. They know way ahead of time that people will be ordering these and there should have been several sitting on the shelves waiting to be shipped as soon as the order is received. IMHO this should have happened before the program was released. PG music is not a start up company and should know better. Sorry, I am just in a pissed off mood
Nelson
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Band-in-a-Box for Windows
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Joined: Dec 2000
Posts: 12,834
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Joined: Dec 2000
Posts: 12,834 |
I think it's because beta testing finished and the product was announced the day after. They probably need to send the disks with all the current software to whoever copies their disks for them. And it's not like the copying process (or whatever replication they do) is any faster than the external USB disk supports. I imagine it probably takes 30-45 minutes per disk (times however many they've sold). Of course, in the interim, I would think that your software should also be available for download from your PGMusic account.
John Laptop-HP Omen I7 Win11Pro 32GB 12TB SSD Desktop-ASUS-I7 Win10Pro 32GB 12TB SATA BB2026/UMC204HD&404HD/Casios/Cakewalk/Reaper/Studio One/Notion/Dorico/Noteworthy/NI/Halion/IK http://www.sus4chord.com (under rehosting/construction)
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Band-in-a-Box for Windows
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Joined: Oct 2011
Posts: 178
Apprentice
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OP
Apprentice
Joined: Oct 2011
Posts: 178 |
Yes John it is available as a download but I didn't want to do that. All I'm saying is PG Music should have had these available on day one thats all. I ordered it, paid them the money and it should have shipped the next day. Is that really too much to ask from a company
Nelson
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Band-in-a-Box for Windows
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Joined: Jun 2012
Posts: 3,889
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Veteran
Joined: Jun 2012
Posts: 3,889 |
I am always willing to complain where I think it is warranted but in this area I think PGM does a really good job! As John explained they finished the beta and announced it immediately and then had all the files available for immediate download.
Would we rather they delay the announcement and downloads to wait for the hard drives to be ready? I think not. And if you do prefer that you could wait to place your order until the drives are shipping...usually in a week or so.
And regarding the comment about the money being taken from your credit card, I chose the delayed payment option so they are not even charging me a dime until January and then have broken the payments into several months without interest. That is a mighty nice deal!
Last edited by JohnJohnJohn; 12/06/18 11:44 AM.
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Band-in-a-Box for Windows
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Joined: Oct 2011
Posts: 178
Apprentice
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OP
Apprentice
Joined: Oct 2011
Posts: 178 |
Sorry I did realize there was a delay option in regards to a credit card. You learn something every day. No I would't want them to delay the release but I still think they should have had these hard drives ready. If they say it's available it should be although in the advertisement they just say by download, hard drive or USB stick. I assume that to mean when you place an order they should be available.
Nelson
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Band-in-a-Box for Windows
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Joined: Dec 2007
Posts: 1,796
Expert
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Expert
Joined: Dec 2007
Posts: 1,796 |
Deryk mentioned shipping starts end of next week if all goes well ... so have mercy & some patience boyz. I'll go fishing meanwhile, fun too. F
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Band-in-a-Box for Windows
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Joined: Oct 2002
Posts: 600
Journeyman
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Journeyman
Joined: Oct 2002
Posts: 600 |
I just chatted with PG and they will ship when they are copied. Then its 8 to 10 business days. Its the same every tear but oh well. They said they would send an email when it shipped.
Dell 610 dual Monitor, win 7-10, Sonar Plat, ProTools 10 & 11, Reaper 4, BIAB/real Band 2022, Easy Drummer, Superior Drummer, Kontact Essentials, Personnel Orchestra, Korg Legacy Analog & Digital
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Band-in-a-Box for Windows
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Joined: Oct 2011
Posts: 178
Apprentice
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OP
Apprentice
Joined: Oct 2011
Posts: 178 |
Sorry in all the years I have bought Band in a box and that was from the beginning, this year is the worst I can remember for shipping or having these hard drives available. These drives should have been ready on day one period. There is no excuse for this as they always release this product near the beginning of Dec most years so they knew it was coming.
Nelson
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Band-in-a-Box for Windows
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Joined: Jul 2003
Posts: 657
Journeyman
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Journeyman
Joined: Jul 2003
Posts: 657 |
airtcon, I, too, was expecting my Biab 2019 UltraPak + at least by today (express shipping). So I chatted earlier with support and they are not being shipped until, maybe, next week as mentioned above. I ordered 2017 BiaB exactly 2 years ago and had it the next day. I'm disappointed as well. I'm downloading now and didn't want to do it that way but c'est la vie.
"The desire for fame is the last infirmity cast off even by the wise."
Cornelius Tacitus
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Band-in-a-Box for Windows
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Joined: Nov 2008
Posts: 3,509
Veteran
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Veteran
Joined: Nov 2008
Posts: 3,509 |
After next week, many of our front porches will be unmanned as we divert for the holidays. Just sayin'...
DC Ron
BiaB Audiophile
Presonus Studio One
ASUS I9-12900K DAW, 32 GB RAM
Presonus Faderport 16
Too many guitars (is that a thing?)
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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PowerTracks Pro 2026 for Windows is Here!
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We've packed Band-in-a-Box® 2026 with major new features, enhancements, and an incredible lineup of new content! The program now sports a sleek, modern GUI redesign across the entire interface, including updated toolbars, refreshed windows, smoother workflows, a new dark mode option, and more. The brand-new side toolbar provides quicker access to key windows, while the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, creating a flexible, clutter-free workspace. We have an amazing new “AI-Notes” feature. This transcribes polyphonic audio into MIDI so you can view it in notation or play it back as MIDI. You can process an entire track (all pitched instruments and drums) or focus on individual parts like drums, bass, guitars/piano, or vocals. There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
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Happy New Year!
Thank you for being part of the Band-in-a-Box® community.
Wishing you and yours a very happy 2026—Happy New Year from all of us at PG Music!
Season's Greetings!
Wishing everyone a happy, healthy holiday season—thanks for being part of our community!
The office will be closed for Christmas Day, but we will be back on Boxing Day (Dec 26th) at 6:00am PST.
Team PG
Band-in-a-Box 2026 Video: The Newly Designed Piano Roll Window
In this video, we explore the updated Piano Roll, complete with a modernized look and exciting new features. You’ll see new filtering options that make it easy to focus on specific note groups, smoother and more intuitive note entry and editing, and enhanced options for zooming, looping, and more.
Watch the video.
You can see all the 2026 videos on our forum!
Band-in-a-Box 2026 Video: AI Stems & Notes - split polyphonic audio into instruments and transcribe
This video demonstrates how to use the new AI-Notes feature together with the AI-Stems splitter, allowing you to select an audio file and have it separated into individual stems while transcribing each one to its own MIDI track. AI-Notes converts polyphonic audio—either full mixes or individual instruments—into MIDI that you can view in notation or play back instantly.
Watch the video.
You can see all the 2026 videos on our forum!
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