|
Log in to post
|
Print Thread |
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Feb 2010
Posts: 794
Journeyman
|
OP
Journeyman
Joined: Feb 2010
Posts: 794 |
I have now made three requests (latest one just this morning) to sales@pgmusic for a refund of the 2019 BIAB purchase. It is not really what I need at this time after I tried it out. I have heard nothing from them, not even an auto-acknowledgement email!
Not sure if they are ignoring it, are busy, or are simply not there...Live Chat is and they advised that that was the correct place to send the request.
Has anyone else experienced tardiness from PG in regard to refunds/cancellations?
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Oct 2017
Posts: 745
Journeyman
|
|
Journeyman
Joined: Oct 2017
Posts: 745 |
I had a refund about six months ago - I accidentally bought a duplicate product - and they were very quick in refunding my money.
...Deb
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Jun 2012
Posts: 20,265
Veteran
|
|
Veteran
Joined: Jun 2012
Posts: 20,265 |
They might just be very busy this time of year with the special deals, etc. I feel sure it will be sorted out though. That refund guarantee is a long standing policy that the company maintains.
BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Oct 2008
Posts: 19,793
Veteran
|
|
Veteran
Joined: Oct 2008
Posts: 19,793 |
This is the first thread I've seen that comments on the speed of a refund. As far as I'm aware, it's never been an issue and there have been a number of 'refund' posts over the years.
Maybe use Live Help to ask... the reply will be more immediate.
MY SONGS...Audiophile BIAB 2025
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Dec 2009
Posts: 416
Journeyman
|
|
Journeyman
Joined: Dec 2009
Posts: 416 |
I accidentally ordered the wrong upgrade version (PlusPak+ instead of plain PlusPak) and they refunded me the difference and it hit my bank within 2 days....
I'm doing allright for Country Trash ....
I used to care, but things have changed (Bob Dylan)
BIAB 2022W + RB
M-Audio FastTrack C600, Rode NT2-A
Digitech VoiceLive 4
Epiphone Sheraton, Ibanez 12str, Washburn 6str, Cort 6Str Nylon
Yanagisawa Tenor Sax
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Feb 2017
Posts: 3,414
PG Music Staff
|
|
PG Music Staff
Joined: Feb 2017
Posts: 3,414 |
Hi there Joden - apologies for the delay in response! Rest assured, we aren't ignoring you  Feel free to private message me the email you used to request the refund, or your order #. I'll gladly get this refund processed for you right away so you don't need to wait longer. Also, feel free to come into Live Chat between 6AM - 2PM Pacific Time, and ask for me directly if it isn't me who answers. I can take the chat and process it right then and there.
Cheers,
Deryk
|
|
|
|
|
|
|
|
|
|
|
|
Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box 2025 Italian Version is Here!
Cari amici
È stata aggerate la versione in Italiano del programma più amato dagli appassionati di musica, il nostro Band-in-a-Box.
Questo è il link alla nuova versione 2025.
Di seguito i link per scaricare il pacchetti di lingua italiana aggiornati per Band-in-a-Box e RealBand, anche per chi avesse già comprato la nuova versione in inglese.
Band-in-a-Box 2025 - Italiano
RealBand 2025 - Italiano
Band-in-a-Box 2025 French Version is Here!
Bonjour à tous,
Band-in-a-Box® 2025 pour Windows est disponible en Français.
Le téléchargement se fait à partir du site PG Music
Pour ceux qui auraient déjà acheté la version 2025 de Band-in-a-Box (et qui donc ont une version anglaise), il est possible de "franciser" cette version avec les patchs suivants:
BIAB 2025 - francisation
RealBand 2025 - francisation
Voilà, enjoy!
Band-in-a-Box 2025 German Version is Here!
Update Your Band-in-a-Box® 2025 to Build 1128 for Windows Today!
Already using Band-in-a-Box 2025 for Windows®? Download Build 1128 now from our Support Page to enjoy the latest enhancements and improvements from our team.
Stay up to date—get the latest update now!
Update to RealBand® 2025 Build 5 Windows Today!
Already using RealBand® 2025 for Windows®? Download Build 5 now from our Support Page to ensure you have the latest enhancements and improvements from our team.
Get the latest update today!
PowerTracks Pro Audio 2025 for Windows is Here!
PowerTracks Pro Audio 2025 is here! This new version introduces many features, including VST3 support, the ability to load or import a .FLAC file, a reset option for track height in the Tracks window, a taller Timeline on the Notation window toolbar, new freeze buttons in the Tracks window, three toolbar modes (two rows, single row, and none), the improved Select Patch dialog with text-based search and numeric patch display, a new button in the DirectX/VST window to copy an effects group, and more!
First-time packages start at only $49. Already a PowerTracks Pro Audio user? Upgrade for as little as $29!
www.pgmusic.com/powertracks.htm
Video: Summary of the New Band-in-a-Box® App for iOS®
Join Tobin as he takes you on a tour of the new Band-in-a-Box® app for iOS®! Designed for musicians, singer-songwriters, and educators, this powerful tool lets you create, play, and transfer songs effortlessly on your iPhone® or iPad®—anytime, anywhere.
Band-in-a-Box® for iOS® :Summary video.
Check out the forum post for more information.
|
|
|
|
|
|
|
|
|
|
|
|
Forums58
Topics84,142
Posts775,247
Members39,567
| |
Most Online25,754
Jan 24th, 2025
|
|
|
|
|
|
|
|
|
Dansk
Deutsch - Windows
Español
Français - Windows
Italiano - Windows
Nederlands
Polski
Português
Svenskt
русский
Japanese
Simplified Chinese
Traditional Chinese
Korean