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Joined: Dec 2018
Posts: 26
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Joined: Dec 2018
Posts: 26 |
Please could anyone offer a little advice to a 74 year old? I raised a Ticket on 31/12/2018 which has yet to receive a response. I followed this with another attempt last Friday. I do understand that this period is likely to be one of the busy times, but what else can I do please? I should be able to view the Ticket and any updates here: https://asknet.support-asknet.com/support/tickets/XXXXXXXbut seem unable to find the correct username/password so to do. Any help/pointers with this would be most gratefully received. Perhaps it's me, I am a raw bwdinner  but.... Regards, Dr T Maurice Murphy.
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Joined: Oct 2008
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Hi Maurice,
Welcome to the forums!
The above ticket link is to Asknet. As far as I'm aware, PG Music have no association with this company.
Did you buy Band in a Box through Asknet, perhaps?
What problem are you experiencing? Maybe we can help here on the PG Music forums.
Regards,
Noel
MY SONGS...Audiophile BIAB 2025
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Beginners Forum
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Joined: Dec 2018
Posts: 26
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Posts: 26 |
Good Evening - UK Time - Noel, thanks for the response. I am sure you are correct as to where I purchased BIAB. The problem, raised on both Tickets was entirely my fault in that I purchased a wrong item and I was asking whether I could obtain a refund/credit note to purchase what I believe is the correct, more expensive, item. I would imagine that only the supplier might be able to identify any possible corrective action. I even asked for confirmation that the correct item I needed to purchase was as I identified.
I have been reading here and seemed to find a very helpful environment for novices, so I can hopefully get this resolved and move on. Again, many thanks for the response. Best Wishes, Maurice.
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Beginners Forum
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Joined: Oct 2008
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Hi again, Maurice.
I know it doesn't help much in the present situation but it is possible to buy directly from PG Music and they have a 30-day money-back refund policy. That's something that it might pay to keep in mind in the future.
In the meantime, I suggest that you write an email to sales@pgmusic.com and ask them if there is any way at all that you can use the software version you have, that you purchased through Asknet, as a trade-in/refund to a more comprehensive version of the program. There is nothing to lose. The worst case scenario is that PG Music can say that since you did not purchase the software from them, they are unable to help in this instance.
All the best,
Noel
MY SONGS...Audiophile BIAB 2025
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Joined: Jun 2012
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Maurice, welcome also.
In addition to Noel's good suggestions above, maybe you could reference this thread to the PG Music support people. It may help them to understand your predicament more fully.
BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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Beginners Forum
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Joined: Dec 2018
Posts: 26
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OP
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Good Morning. Thank you both for your responses. I have finally obtained a response to my Tickets and things have moved overnight. I am now a "happy Camper" and get on with trying to learn "stuff". Your point is well made concerning PGMusic direct purchase. I have used this system and find that all is well with my "direct" purchases. I will now drop back into "Read Only" mode and Moderators may close this thread off. Thanks All.
Maurice.
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Band-in-a-Box 2025 Italian Version is Here!
Cari amici
È stata aggerate la versione in Italiano del programma più amato dagli appassionati di musica, il nostro Band-in-a-Box.
Questo è il link alla nuova versione 2025.
Di seguito i link per scaricare il pacchetti di lingua italiana aggiornati per Band-in-a-Box e RealBand, anche per chi avesse già comprato la nuova versione in inglese.
Band-in-a-Box 2025 - Italiano
RealBand 2025 - Italiano
Band-in-a-Box 2025 French Version is Here!
Bonjour à tous,
Band-in-a-Box® 2025 pour Windows est disponible en Français.
Le téléchargement se fait à partir du site PG Music
Pour ceux qui auraient déjà acheté la version 2025 de Band-in-a-Box (et qui donc ont une version anglaise), il est possible de "franciser" cette version avec les patchs suivants:
BIAB 2025 - francisation
RealBand 2025 - francisation
Voilà, enjoy!
Band-in-a-Box 2025 German Version is Here!
Update Your Band-in-a-Box® 2025 to Build 1128 for Windows Today!
Already using Band-in-a-Box 2025 for Windows®? Download Build 1128 now from our Support Page to enjoy the latest enhancements and improvements from our team.
Stay up to date—get the latest update now!
Update to RealBand® 2025 Build 5 Windows Today!
Already using RealBand® 2025 for Windows®? Download Build 5 now from our Support Page to ensure you have the latest enhancements and improvements from our team.
Get the latest update today!
PowerTracks Pro Audio 2025 for Windows is Here!
PowerTracks Pro Audio 2025 is here! This new version introduces many features, including VST3 support, the ability to load or import a .FLAC file, a reset option for track height in the Tracks window, a taller Timeline on the Notation window toolbar, new freeze buttons in the Tracks window, three toolbar modes (two rows, single row, and none), the improved Select Patch dialog with text-based search and numeric patch display, a new button in the DirectX/VST window to copy an effects group, and more!
First-time packages start at only $49. Already a PowerTracks Pro Audio user? Upgrade for as little as $29!
www.pgmusic.com/powertracks.htm
Video: Summary of the New Band-in-a-Box® App for iOS®
Join Tobin as he takes you on a tour of the new Band-in-a-Box® app for iOS®! Designed for musicians, singer-songwriters, and educators, this powerful tool lets you create, play, and transfer songs effortlessly on your iPhone® or iPad®—anytime, anywhere.
Band-in-a-Box® for iOS® :Summary video.
Check out the forum post for more information.
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