This morning I was greeted with this message on my BIAB 2019 startup.
Some features are disabled. Menu-Help-Activation to activate.Program is not activated. Reason is: You can only use this copy of the program on one computer. If you want to use the program on a new computer, choose Menu Help Activation or Menu-Help-Restore [2019.623.0, 3/10/2019 11:08:44 AM]
This machine has been activated for the past 3 months. No matter what I tried to do, for example follow the instruction, it would always return to this message.
You haven't changed anything in the "C:\Users\Public\Ticket" folder recently?
BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
I have apparently fixed it by "return to factory settings". But what a pain. Now I have noticed my Coyote Forte is gone and can't be found and replaced with CoyoteFX. But this is another subject.
Sunday night here....... too late to call Support!
I'm getting the exact same error messages about "not activated". Tried reset to ALL factory defaults --- no help.
Under the "About" menu, again it says Not Activated..... yet clearly shows my license code! Any ideas on what's going on, is there some licensing server that is causing this? Worked fine yesterday.....
Jerry 2019 BiaB Megapack (634), RB 2019 (Build 4) Reaper 5.983 x64, Audient id14 USB interface, Voicemeeter Potato 3.0.0.8, Nektar LX49+, Roland E20 i7-6700K Skylake desktop, 64bit Win10 Pro(1903), 32GB ram, 512GB system SSD + 2TB data SSD
Matt, Yep, always run it as Administrator. It was working the previous day, under 623, and nothing changed today. I also have the issue with the ACW not running in 64-bit, but does run in 32-bit.
Jerry 2019 BiaB Megapack (634), RB 2019 (Build 4) Reaper 5.983 x64, Audient id14 USB interface, Voicemeeter Potato 3.0.0.8, Nektar LX49+, Roland E20 i7-6700K Skylake desktop, 64bit Win10 Pro(1903), 32GB ram, 512GB system SSD + 2TB data SSD
I contacted Support (Mike) today --- quickly resolved this issue!
I had to delete 2 files in the C:\Users\Public\Ticket folder
bb2019_full.Ticket and bb2019_trial.Ticket
Then start the program, asks you to activate it, and success. (Those same 2 files are then again present in the folder) Numerous calls about this issue, they're not sure why any thing changed, but there's the fix.
As far as my ACW problem in 64-bit, Mike helped me use it "correctly" now with the "new" Audio Chord Wizard, which works fine. I'll explain further in the other thread regarding that one. Good support, folks!
Jerry 2019 BiaB Megapack (634), RB 2019 (Build 4) Reaper 5.983 x64, Audient id14 USB interface, Voicemeeter Potato 3.0.0.8, Nektar LX49+, Roland E20 i7-6700K Skylake desktop, 64bit Win10 Pro(1903), 32GB ram, 512GB system SSD + 2TB data SSD
Windows 10 (64bit) M-Audio Fast Track Pro, Band in a Box 2025, Cubase 14, Cakewalk and far too many VST plugins that I probably don't need or will ever use
The most recent Windows Update did cause a disruption where Band-in-a-Box would prompt the user to re-activate their license. The error displayed as "this program can only be used on one computer" - confusing, I know
Band-in-a-Box 2019 users who are still getting the message can repair their license by running the small .exe HERE
Users with a 2018 or older version of Band-in-a-Box getting this error should close Band-in-a-Box and then delete the two ticket files found here C:\Users\Public\Ticket folder
bb201X_full.Ticket and bb201X_trial.Ticket
Once done, launch Band-in-a-Box again and you should be back up and running! If you are still unable to get activated - please email us at sales@pgmusic.com and we'll do some further troubleshooting.
I suggest you try emailing as Alyssa has described above, viz: "If you are still unable to get activated - please email us at sales@pgmusic.com and we'll do some further troubleshooting"
BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
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There are over 100 new features in Band-in-a-Box® 2026 for Windows®.
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