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Band-in-a-Box for Windows
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Joined: Nov 2009
Posts: 1
Newbie
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OP
Newbie
Joined: Nov 2009
Posts: 1 |
I started using Band in a Box a while back and just recently upgraded to 2009-5 and was given the download links and am waiting for discs, when downloading they all worked except two of them and when I asked for help was and am still being given a run around, I have worked as a tech and have never seen such poor tech service as I have gotten from pg music their live chat is even more useless I have spoken to about 4 others that have had the same problem when asking for help it is nevr pg music fault only the users and thagt is the help I have gotten what a waste of my time
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Band-in-a-Box for Windows
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Joined: Aug 2007
Posts: 2,281
Veteran
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Veteran
Joined: Aug 2007
Posts: 2,281 |
I'm not going to bother with this vote. So far (two years and counting) I have nothing but a heck of a support and response from the live chat (slow at times), but I think it is kind of normal for that type of service. In other words, compare to other software support I give PG a 10. I'm just saying.
Mike B.
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Band-in-a-Box for Windows
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Joined: Apr 2003
Posts: 1,580
Expert
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Expert
Joined: Apr 2003
Posts: 1,580 |
PGMusic has a 10 from me also!!! I also check the forum several times each day for fantastic info.
cchallum
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Band-in-a-Box for Windows
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Joined: Jul 2000
Posts: 27,356
Veteran
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Veteran
Joined: Jul 2000
Posts: 27,356 |
A 10 for me also for online support at PG Music.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
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Band-in-a-Box for Windows
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Joined: May 2003
Posts: 8,021
Veteran
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Veteran
Joined: May 2003
Posts: 8,021 |
10 here as well.
Now that said if you want to start over and be a little kinder I think you'll find some very good support from the extended PG Music Family right here.
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Band-in-a-Box for Windows
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Joined: Aug 2007
Posts: 11
Newbie
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Newbie
Joined: Aug 2007
Posts: 11 |
Mixed support here. One tech couldn't help and just asked if I wanted my money back.
I do love the program though. I use it regularly on gigs.
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Band-in-a-Box for Windows
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Joined: May 2007
Posts: 1,616
Expert
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Expert
Joined: May 2007
Posts: 1,616 |
Since you were in Tech Support, you probably had an idea what was the matter. You certainly must understand what it is like working with 'users'. From your description, you just said two of the links didn't work. Having worked in IT in the past, that is a pretty vague description and I'm hoping you worded it better with Tech Support. It sounds like your downloads were corrupted. Either try downloading the 'bad' links again or simply ask them for new links. They have been helpful for most of the times I have used them and usually go out of their way to help you solve a problem. The few times they could not assist were due to 'bugs' I reported - many of which were fixed within a very short time in the form of a patch.
And, of course, use this forum for help. I think a lot of these guys have been around longer than some in Tech Support.
Good luck,
Rachael
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Band-in-a-Box for Windows
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Joined: Dec 2007
Posts: 1,439
Expert
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Expert
Joined: Dec 2007
Posts: 1,439 |
Can't help wondering why I'm reminded of the Three Billy Goats Gruff..?
--=-- My credo: If it's worth doing, it's worth overdoing - just ask my missus, she'll tell ya  --=--You're only paranoid if you're wrong!
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Band-in-a-Box for Windows
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Joined: Sep 2009
Posts: 1,055
Productor Musical
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Productor Musical
Joined: Sep 2009
Posts: 1,055 |
A first post and givin a firing discourse about support? what a positive sense of sharing. Can anyone read there a "Hi" or minimally cordial greeting ? this night I am going to comment of this with grandma!
Gabriel Arellano,
Nucleox Music
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Band-in-a-Box for Windows
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Joined: Jul 2000
Posts: 27,356
Veteran
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Veteran
Joined: Jul 2000
Posts: 27,356 |
At least it isn't spam, trying to sell us something.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 20,214
Veteran
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Veteran
Joined: Oct 2008
Posts: 20,214 |
How have PGMusic given you the run around? I live in Australia - probably about as far away from Canada as possible - and I have found PGMusic absolutely brilliant to deal with. I always get electronic delivery and the couple of times that the links haven't worked, it's been because too many people were trying to use the download server at the time I tried. I waited a bit, tried again, and all was fine. In all honesty, I have not found a better company to deal with on the internet. PGMusic gets A+++++++ here from me 
MY SONGS...Audiophile BIAB 2025
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Band-in-a-Box for Windows
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Joined: Sep 2003
Posts: 8,333
Veteran
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Veteran
Joined: Sep 2003
Posts: 8,333 |
I ran tech support for Unix systems for several LONG years. I told more than one organization that the person who was to be their admin did not have what it takes to do the job. That was almost never popular. Most software requires a lot of linear thinking. Do A then B, and C happens.
I admire people who start to use this product, and take the time to learn, ask questions, and expand their horizons. The last I looked this is a users forum, and we really don't do tech support per se. The sharing of experiences and observations has lead me to buy the Ketron SD2, a Bose L1 Model 2, and neither would have happened without the reviews and comments from other forum members.
Things that really bug me include, people who do not post what gear they have, type of internet connection, where in the world they live, and what instruments and expectations they have. In fact, if one were to come on here before purchasing, describe their set up, their goals, and give a realistic evaluation of their capabilities, well they would get all the help needed to have a potentially positive experience.
The disgruntled usually show up in various categories. Lack of any musical background, lack of savvy with computers (like where is my on switch dude?), and those with no patience with the inevitable learning curve, which is very steep with any software worth more than 200 bucks.
Lots of us even help what appear to be people who pulled the software from some feed and want to figure it out, and can't contact support.
Then there is the odd few who do not understand that Victoria Canada is like calling California, it's in a weird time zone, and they are apt to be golfing in January then going snowboarding in the mountains after lunch. Live help is fine, but they get to work around noon EST, and are still there after supper.
If you are stressed, lack patience, have learning problems, and are looking for a fast way to get a back up band shop for music minus one books, there are lots. Just stick the CD in the player and jam away. No need to understand midi, interfaces, evaluate swing or straight styles.
John Conley
Musica est vita
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Band-in-a-Box for Windows
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Joined: Jan 2005
Posts: 4,900
Veteran
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Veteran
Joined: Jan 2005
Posts: 4,900 |
Welcome to the forum, magicspyder.
I have never had a single problem with tech support from PG Music. Yes, sometimes the online facility takes a little time to get through but it does work. While you are waiting for the connection, you could always take the time to read the manual. You know, that is what it is there for.
Follow That Dream Sam Karaoke King -------------------- Turning that corner again - I have to keep following that dream, no matter what
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Band-in-a-Box for Windows
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Joined: Mar 2006
Posts: 812
Expert
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Expert
Joined: Mar 2006
Posts: 812 |
To Magicspyder,
A sincere welcome to the PG music forums. I will do my best to show you why this is THE friendliest forum on the net that I know of.
On a side note, I did work in a Tech support job for over 2 years. During that time, I was cussed at and called every name in the book more times than I can count, and still gave stellar service without being rude or unprofessional in return.
I have been using PG music products since version 1 of BIAB on the Atari. Many times I would call them for support. Since 1990, I have called or emailed them well over 100 times. In EVERY case, I was treated with respect and my issues were resolved in a timely manner. In fact, there have been times when I've been sent new disks for free when I had a problem, and this includes my latest disks which were shipped to Mexico FREE of charge.
I compare this with the support I should have received from other music Software companies, there is no comparison.
Then there is the forum here at PG music. A more friendly helpful group of people you just won't find ANYWHERE else on the net. There's no rudeness, insults, or bickering, just thoughtful tips, and problem solving. Sure, people disagree on certain points at times and that's a good thing, what 's different here is the TONE of the posts.
If you don't mind a positive suggestion, I would ask you to call or use live help again, explain your issues and ask for the team lead if you do not get your issue resolved. And as always, there are lots of people here, including Peter Gannon himself, who take the time to help and seem to really care.
I understand your frustration, but give my suggestion a shot and see if it can't be resolved!
Hope this helps you,
Ed
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Band-in-a-Box for Windows
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Joined: Oct 2007
Posts: 2,610
Veteran
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Veteran
Joined: Oct 2007
Posts: 2,610 |
Amen, Ed!!!
Support couldn't be better! Perfect 10!
Cheers,
Mike
Cheers, Mike My Music * Asus ROG Strix G15CF 32 GB DDR4 4TB HDD + 1 TB SSD NVIDIA GeForce RTX 3060 8GB Win 11 AKAI EIE PRO Sound Interface. BIAB/RB 2024 UltraPak Build - Latest
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Band-in-a-Box for Windows
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Joined: Mar 2004
Posts: 6,714
Veteran
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Veteran
Joined: Mar 2004
Posts: 6,714 |
No problems yet, but it's only been 5 or so years.  However I am sure they will get you fixed up in the not too distant future. Also it can't hurt to ask a question or two here on the forum. Oh yes, welcome aboard. Later,
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Band-in-a-Box for Windows
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Joined: May 2003
Posts: 8,021
Veteran
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Veteran
Joined: May 2003
Posts: 8,021 |
Magicspyder don't be afraid you can come out. We won't hurt you.
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Band-in-a-Box 2026 Video: The Newly Designed Piano Roll Window
In this video, we explore the updated Piano Roll, complete with a modernized look and exciting new features. You’ll see new filtering options that make it easy to focus on specific note groups, smoother and more intuitive note entry and editing, and enhanced options for zooming, looping, and more.
Watch the video.
You can see all the 2026 videos on our forum!
Band-in-a-Box 2026 Video: AI Stems & Notes - split polyphonic audio into instruments and transcribe
This video demonstrates how to use the new AI-Notes feature together with the AI-Stems splitter, allowing you to select an audio file and have it separated into individual stems while transcribing each one to its own MIDI track. AI-Notes converts polyphonic audio—either full mixes or individual instruments—into MIDI that you can view in notation or play back instantly.
Watch the video.
You can see all the 2026 videos on our forum!
Bonus PAK and 49-PAK for Band-in-a-Box® 2026 for Windows®
With your version 2026 for Windows Pro, MegaPAK, UltraPAK, UltraPAK+, Audiophile Edition or PlusPAK purchase, we'll include a Bonus PAK full of great new Add-ons for FREE! Or upgrade to the 2026 49-PAK for only $49 to receive even more NEW Add-ons including 20 additional RealTracks!
These PAKs are loaded with additional add-ons to supercharge your Band-in-a-Box®!
This Free Bonus PAK includes:
- The 2026 RealCombos Booster PAK:
-For Pro customers, this includes 27 new RealTracks and 23 new RealStyles.
-For MegaPAK customers, this includes 25 new RealTracks and 23 new RealStyles.
-For UltraPAK customers, this includes 12 new RealStyles.
- MIDI Styles Set 92: Look Ma! More MIDI 15: Latin Jazz
- MIDI SuperTracks Set 46: Piano & Organ
- Instrumental Studies Set 24: Groovin' Blues Soloing
- Artist Performance Set 19: Songs with Vocals 9
- Playable RealTracks Set 5
- RealDrums Stems Set 9: Cool Brushes
- SynthMaster Sounds Set 1 (with audio demos)
- Android Band-in-a-Box® App (included)
Looking for more great add-ons, then upgrade to the 2026 49-PAK for just $49 and you'll get:
- 20 Bonus Unreleased RealTracks and RealDrums with 20 RealStyle.
- FLAC Files (lossless audio files) for the 20 Bonus Unreleased RealTracks and RealDrums
- MIDI Styles Set 93: Look Ma! More MIDI 16: SynthMaster
- MIDI SuperTracks Set 47: More SynthMaster
- Instrumental Studies 25 - Soul Jazz Guitar Soloing
- Artist Performance Set 20: Songs with Vocals 10
- RealDrums Stems Set 10: Groovin' Sticks
- SynthMaster Sounds & Styles Set 2 (sounds & styles with audio demos)
Learn more about the Bonus PAKs for Band-in-a-Box® 2026 for Windows®!
Video: New User Interface (GUI)
Join Tobin as he takes you on a tour of the new user interface in Band-in-a-Box® 2026 for Windows®! This modern GUI redesign offers a sleek new look with updated toolbars, refreshed windows, and a smoother workflow. The brand-new side toolbar puts track selection, the MultiPicker Library, and other essential tools right at your fingertips. Plus, our upgraded Multi-View lets you layer multiple windows without overlap, giving you a highly flexible workspace. Many windows—including Tracks, Piano Roll, and more—have been redesigned for improved usability and a cleaner, more intuitive interface, and more!
Watch the video.
You can see all the 2026 videos on our forum!
Introducing XPro Styles PAK 10 – Now Available for Windows Band-in-a-Box 2025 and Higher!
We've just released XPro Styles PAK 10 for Windows & Mac Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 28 RealTracks and RealDrums!
Few things are certain in life: death, taxes, and a brand spankin’ new XPro Styles PAK! In this, the 10th edition of our XPro Styles PAK series, we’ve got 100 styles coming your way! We have the classic 25 styles each from the rock & pop, jazz, and country genres, and rounding out this volume's wildcard slot is 25 styles in the Praise & Worship genre! A wide spanning genre, you can find everything from rock, folk, country, and more underneath its umbrella. The included 28 RealTracks and RealDrums can be used with any Band-in-a-Box® 2026 (and higher) package.
Here’s just a small sampling of what you can look forward to in XPro Styles PAK 10: Soft indie folk worship songs, bumpin’ country boogies, gospel praise breaks, hard rockin’ pop, funky disco grooves, smooth Latin jazz pop, bossa nova fusion, western swing, alternative hip-hop, cool country funk, and much more!
Special offers until December 31st, 2025!
All the XPro Styles PAKs 1 - 10 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 10 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
Introducing Xtra Styles PAK 21 – Now Available for Windows Band-in-a-Box 2025 and Higher!
Xtra Styles PAK 21 for Windows & Mac Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest Xtra Styles PAK installment—the all new Xtra Styles PAK 21 for Band-in-a-Box version 2025 (and higher)!
Rejoice, one and all, for Xtra Styles PAK 21 for Band-in-a-Box® is here! We’re serving up 200 brand spankin’ new styles to delight your musical taste buds! The first three courses are the classics you’ve come to know and love, including offerings from the rock & pop, jazz, and country genres, but, not to be outdone, this year’s fourth course is bro country! A wide ranging genre, you can find everything from hip-hop, uptempo outlaw country, hard hitting rock, funk, and even electronica, all with that familiar bro country flair. The dinner bell has been rung, pickup up Xtra Styles PAK 21 today!
In this PAK you’ll discover: Energetic folk rock, raucous train beats, fast country boogies, acid jazz grooves, laid-back funky jams, a bevy of breezy jazz waltzes, calm electro funk, indie synth pop, industrial synth metal, and more bro country than could possibly fit in the back of a pickup truck!
Special offers until December 31st, 2025!
All the Xtra Styles PAKs 1 - 21 are on special for only $29 each (reg $49), or get all 21 PAKs for $199 (reg $399)! Order now!
Learn more and listen to demos of the Xtra Styles PAK 21.
Video: Xtra Styles PAK 21 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 21 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
Introducing XPro Styles PAK 10 – Now Available for Mac Band-in-a-Box 2025 and Higher!
We've just released XPro Styles PAK 10 for Mac & Windows Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 28 RealTracks and RealDrums!
Few things are certain in life: death, taxes, and a brand spankin’ new XPro Styles PAK! In this, the 10th edition of our XPro Styles PAK series, we’ve got 100 styles coming your way! We have the classic 25 styles each from the rock & pop, jazz, and country genres, and rounding out this volume's wildcard slot is 25 styles in the Praise & Worship genre! A wide spanning genre, you can find everything from rock, folk, country, and more underneath its umbrella. The included 28 RealTracks and RealDrums can be used with any Band-in-a-Box® 2026 (and higher) package.
Here’s just a small sampling of what you can look forward to in XPro Styles PAK 10: Soft indie folk worship songs, bumpin’ country boogies, gospel praise breaks, hard rockin’ pop, funky disco grooves, smooth Latin jazz pop, bossa nova fusion, western swing, alternative hip-hop, cool country funk, and much more!
Special offers until December 31st, 2025!
All the XPro Styles PAKs 1 - 10 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 10 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
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Forums57
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Jan 24th, 2025
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