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Band-in-a-Box for Windows
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Joined: Nov 2009
Posts: 1
Newbie
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OP
Newbie
Joined: Nov 2009
Posts: 1 |
I started using Band in a Box a while back and just recently upgraded to 2009-5 and was given the download links and am waiting for discs, when downloading they all worked except two of them and when I asked for help was and am still being given a run around, I have worked as a tech and have never seen such poor tech service as I have gotten from pg music their live chat is even more useless I have spoken to about 4 others that have had the same problem when asking for help it is nevr pg music fault only the users and thagt is the help I have gotten what a waste of my time
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Band-in-a-Box for Windows
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Joined: Aug 2007
Posts: 2,281
Veteran
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Veteran
Joined: Aug 2007
Posts: 2,281 |
I'm not going to bother with this vote. So far (two years and counting) I have nothing but a heck of a support and response from the live chat (slow at times), but I think it is kind of normal for that type of service. In other words, compare to other software support I give PG a 10. I'm just saying.
Mike B.
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Band-in-a-Box for Windows
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Joined: Apr 2003
Posts: 1,580
Expert
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Expert
Joined: Apr 2003
Posts: 1,580 |
PGMusic has a 10 from me also!!! I also check the forum several times each day for fantastic info.
cchallum
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Band-in-a-Box for Windows
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Joined: Jul 2000
Posts: 27,618
Veteran
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Veteran
Joined: Jul 2000
Posts: 27,618 |
A 10 for me also for online support at PG Music.
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Band-in-a-Box for Windows
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Joined: May 2003
Posts: 8,021
Veteran
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Veteran
Joined: May 2003
Posts: 8,021 |
10 here as well.
Now that said if you want to start over and be a little kinder I think you'll find some very good support from the extended PG Music Family right here.
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Band-in-a-Box for Windows
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Joined: Aug 2007
Posts: 11
Newbie
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Newbie
Joined: Aug 2007
Posts: 11 |
Mixed support here. One tech couldn't help and just asked if I wanted my money back.
I do love the program though. I use it regularly on gigs.
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Band-in-a-Box for Windows
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Joined: May 2007
Posts: 1,616
Expert
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Expert
Joined: May 2007
Posts: 1,616 |
Since you were in Tech Support, you probably had an idea what was the matter. You certainly must understand what it is like working with 'users'. From your description, you just said two of the links didn't work. Having worked in IT in the past, that is a pretty vague description and I'm hoping you worded it better with Tech Support. It sounds like your downloads were corrupted. Either try downloading the 'bad' links again or simply ask them for new links. They have been helpful for most of the times I have used them and usually go out of their way to help you solve a problem. The few times they could not assist were due to 'bugs' I reported - many of which were fixed within a very short time in the form of a patch.
And, of course, use this forum for help. I think a lot of these guys have been around longer than some in Tech Support.
Good luck,
Rachael
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Band-in-a-Box for Windows
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Joined: Dec 2007
Posts: 1,439
Expert
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Expert
Joined: Dec 2007
Posts: 1,439 |
Can't help wondering why I'm reminded of the Three Billy Goats Gruff..?
--=-- My credo: If it's worth doing, it's worth overdoing - just ask my missus, she'll tell ya  --=--You're only paranoid if you're wrong!
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Band-in-a-Box for Windows
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Joined: Sep 2009
Posts: 1,055
Productor Musical
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Productor Musical
Joined: Sep 2009
Posts: 1,055 |
A first post and givin a firing discourse about support? what a positive sense of sharing. Can anyone read there a "Hi" or minimally cordial greeting ? this night I am going to comment of this with grandma!
Gabriel Arellano,
Nucleox Music
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Band-in-a-Box for Windows
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Joined: Jul 2000
Posts: 27,618
Veteran
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Veteran
Joined: Jul 2000
Posts: 27,618 |
At least it isn't spam, trying to sell us something.
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 20,634
Veteran
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Veteran
Joined: Oct 2008
Posts: 20,634 |
How have PGMusic given you the run around? I live in Australia - probably about as far away from Canada as possible - and I have found PGMusic absolutely brilliant to deal with. I always get electronic delivery and the couple of times that the links haven't worked, it's been because too many people were trying to use the download server at the time I tried. I waited a bit, tried again, and all was fine. In all honesty, I have not found a better company to deal with on the internet. PGMusic gets A+++++++ here from me 
MY SONGS...Audiophile BIAB 2026
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Band-in-a-Box for Windows
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Joined: Sep 2003
Posts: 8,333
Veteran
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Veteran
Joined: Sep 2003
Posts: 8,333 |
I ran tech support for Unix systems for several LONG years. I told more than one organization that the person who was to be their admin did not have what it takes to do the job. That was almost never popular. Most software requires a lot of linear thinking. Do A then B, and C happens.
I admire people who start to use this product, and take the time to learn, ask questions, and expand their horizons. The last I looked this is a users forum, and we really don't do tech support per se. The sharing of experiences and observations has lead me to buy the Ketron SD2, a Bose L1 Model 2, and neither would have happened without the reviews and comments from other forum members.
Things that really bug me include, people who do not post what gear they have, type of internet connection, where in the world they live, and what instruments and expectations they have. In fact, if one were to come on here before purchasing, describe their set up, their goals, and give a realistic evaluation of their capabilities, well they would get all the help needed to have a potentially positive experience.
The disgruntled usually show up in various categories. Lack of any musical background, lack of savvy with computers (like where is my on switch dude?), and those with no patience with the inevitable learning curve, which is very steep with any software worth more than 200 bucks.
Lots of us even help what appear to be people who pulled the software from some feed and want to figure it out, and can't contact support.
Then there is the odd few who do not understand that Victoria Canada is like calling California, it's in a weird time zone, and they are apt to be golfing in January then going snowboarding in the mountains after lunch. Live help is fine, but they get to work around noon EST, and are still there after supper.
If you are stressed, lack patience, have learning problems, and are looking for a fast way to get a back up band shop for music minus one books, there are lots. Just stick the CD in the player and jam away. No need to understand midi, interfaces, evaluate swing or straight styles.
John Conley
Musica est vita
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Band-in-a-Box for Windows
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Joined: Jan 2005
Posts: 4,900
Veteran
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Veteran
Joined: Jan 2005
Posts: 4,900 |
Welcome to the forum, magicspyder.
I have never had a single problem with tech support from PG Music. Yes, sometimes the online facility takes a little time to get through but it does work. While you are waiting for the connection, you could always take the time to read the manual. You know, that is what it is there for.
Follow That Dream Sam Karaoke King -------------------- Turning that corner again - I have to keep following that dream, no matter what
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Band-in-a-Box for Windows
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Joined: Mar 2006
Posts: 812
Expert
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Expert
Joined: Mar 2006
Posts: 812 |
To Magicspyder,
A sincere welcome to the PG music forums. I will do my best to show you why this is THE friendliest forum on the net that I know of.
On a side note, I did work in a Tech support job for over 2 years. During that time, I was cussed at and called every name in the book more times than I can count, and still gave stellar service without being rude or unprofessional in return.
I have been using PG music products since version 1 of BIAB on the Atari. Many times I would call them for support. Since 1990, I have called or emailed them well over 100 times. In EVERY case, I was treated with respect and my issues were resolved in a timely manner. In fact, there have been times when I've been sent new disks for free when I had a problem, and this includes my latest disks which were shipped to Mexico FREE of charge.
I compare this with the support I should have received from other music Software companies, there is no comparison.
Then there is the forum here at PG music. A more friendly helpful group of people you just won't find ANYWHERE else on the net. There's no rudeness, insults, or bickering, just thoughtful tips, and problem solving. Sure, people disagree on certain points at times and that's a good thing, what 's different here is the TONE of the posts.
If you don't mind a positive suggestion, I would ask you to call or use live help again, explain your issues and ask for the team lead if you do not get your issue resolved. And as always, there are lots of people here, including Peter Gannon himself, who take the time to help and seem to really care.
I understand your frustration, but give my suggestion a shot and see if it can't be resolved!
Hope this helps you,
Ed
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Band-in-a-Box for Windows
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Joined: Oct 2007
Posts: 2,610
Veteran
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Veteran
Joined: Oct 2007
Posts: 2,610 |
Amen, Ed!!!
Support couldn't be better! Perfect 10!
Cheers,
Mike
Cheers, Mike My Music * Asus ROG Strix G15CF 32 GB DDR4 4TB HDD + 1 TB SSD NVIDIA GeForce RTX 3060 8GB Win 11 AKAI EIE PRO Sound Interface. BIAB/RB 2024 UltraPak Build - Latest
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Band-in-a-Box for Windows
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Joined: Mar 2004
Posts: 6,725
Veteran
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Veteran
Joined: Mar 2004
Posts: 6,725 |
No problems yet, but it's only been 5 or so years.  However I am sure they will get you fixed up in the not too distant future. Also it can't hurt to ask a question or two here on the forum. Oh yes, welcome aboard. Later,
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Band-in-a-Box for Windows
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Joined: May 2003
Posts: 8,021
Veteran
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Veteran
Joined: May 2003
Posts: 8,021 |
Magicspyder don't be afraid you can come out. We won't hurt you.
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Last Chance! The Band-in-a-Box® 2026 for Mac® Special Ends Today (May 31, 2026) at 11:59pm PDT!
Time really is running out! Save up to 50% on Band-in-a-Box® 2026 for Mac® upgrades and receive a FREE Bonus PAK—only when you order by 11:59 PM PDT today!
We've added many major new features and new content in a redesigned Band-in-a-Box® 2026 for Mac®!
Version 2026 introduces a modernized GUI redesign across the program, with updated toolbars, refreshed windows, smoother workflows, and a new Dark Mode option. There’s also a new side toolbar for quicker access to commonly used windows, and the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, making it easier to customize your workspace.
Another exciting new addition is the amazing new AI-Notes feature, which can transcribe polyphonic audio into MIDI. View the results in notation or play them back as MIDI, and choose whether to transcribe an entire track or transcribe specific parts like drums, bass, guitars/piano, or vocals. There's over 100 new features in Band-in-a-Box® 2026 for Mac®.
There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, and much more!
Upgrade your Band-in-a-Box for Mac® to save up to 50% on most Band-in-a-Box® 2026 upgrade packages!
Plus, when you order your Band-in-a-Box® 2026 Mac upgrade during our special, you'll receive a Free Bonus PAK of exciting new add-ons.
If you need any help deciding which package is the best option for you, just let us know. We are here to help!
Band-in-a-Box® 2026 Mac Special Offers Extended Until May 31st!
Good news- we've extended our Band-in-a-Box® 2026 for Mac® special offers until May 31, 2026!
Band-in-a-Box® 2026 is packed with major new features, enhancements, and an incredible lineup of new content! The program now sports a sleek, modern GUI redesign across the entire interface, including updated toolbars, refreshed windows, smoother workflows, a new dark mode option, and more. The brand-new side toolbar provides quicker access to key windows, while the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, creating a flexible, clutter-free workspace. We have an amazing new “AI-Notes” feature. This transcribes polyphonic audio into MIDI so you can view it in notation or play it back as MIDI. You can transcribe an entire track (all pitched instruments and drums) or focus on individual parts like drums, bass, guitars/piano, or vocals. There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, and much more!
There are over 100 new features in Band-in-a-Box® 2026 for Mac®.
When you order purchase Band-in-a-Box® 2026 before 11:59 PM PDT on May 31st, you'll also receive a Free Bonus PAK packed with exciting new add-ons.
Check out the Band-in-a-Box® for Mac packages page to find the best package for you.
Holiday Weekend Hours
It's Victoria Day Long Weekend in Canada. Our Customer Service hours are:
Saturday, May 16: Closed
Sunday, May 17: Closed
Monday, May 18: 8:00am - 4:00pm
Regular hours resume Tuesday, May 19th!
Today's the Last Day of the Band-in-a-Box 2026® for Mac Special!
Order before 11:59pm PDT today (May 15, 2026) to save up to 50% off your Band-in-a-Box® 2026 for Mac® upgrade and receive a FREE Bonus PAK loaded with great new Add-ons to use with this new version!
Don't wait - order today!
Check out all the new features in the redesigned Band-in-a-Box® 2026 for Mac®!
Band-in-a-Box® 2026 for Mac - Special Offers End at 11:59pm PDT on Friday, May 15th, 2026!
Order before 11:59pm PDT on Friday, May 15th and SAVE up to 50% on most Band-in-a-Box® version 2026 for Mac Upgrade packages... and that's not all! With your version 2026 for Mac purchase, we'll include a Bonus PAK full of great new Add-ons FREE! Upgrade to the 2026 49-PAK to receive even more NEW Add-ons including 20 additional RealTracks... that's 222 NEW RealTracks available with version Band-in-a-Box® 2026 for Mac!
Upgrade to Band-in-a-Box® 2026 for Mac® today for as little as $49! Check out the Band-in-a-Box® packages page for all available purchase options.
Learn more about the Free Bonus PAK and 49-PAK here.
If you have any questions about which package is the best option for you, just let us know. We're here to help!
202 New RealTracks Released with Band-in-a-Box 2026!
With Band-in-a-Box® 2026, we've released 202 incredible new RealTracks (in sets 468-488) in a variety of genres—featuring your most requested styles!
Jazz, Funk & World (Sets 468-475):
Our new jazz, funk & blues RealTracks include a groovin’ collection of RealTracks and RealDrums! These include more requested “soul jazz” RealTracks featuring artists Neil Swainson (bass), Charles Treadway (organ), Brent Mason (guitar), and Wes Little (drums). There are new “smooth jazz” styles (4), which include a RealTracks first: muted trumpet, as well as slick new smooth jazz brushes options for drums. Blues lovers will be thrilled—there are more “classic acoustic blues” styles, including guitar (5), bass (4), and drums (10) with blues master Colin Linden, featuring understated and tasty background acoustic soloing, plus brushes drums and acoustic bass. There are also new electric blues RealTracks, including electric blues with PG favorite Johnny Hiland (3) and soulful electric slide guitar from Colin Linden (4). If you love funk & gospel, there are great new options this year, including gospel organ (3) from Charles Treadway, as well as new funk, tango, and rock ’n’ roll drums (3) and bass (1). And for big, bold arrangements, we have uptempo soul horns (4) featuring a three-part hip horn section with options for a full mix or stems of each individual horn — plus an accompanying rhythm section (4) of drums, bass, guitar, and electric piano!
Rock & Pop (Sets 476–482):
Our new rock & pop RealTracks bring a powerful mix of requested favorites, fresh genres, and modern chart-inspired styles! We have more of our popular “Producer Layered Acoustic Guitars (15)” featuring Band-in-a-Box favorite Brent Mason. We’ve continued our much-requested disco styles (10), and added new Celtic guitar (5) with a more basic, accessible approach than our previous Drop-D or DADGAD offerings. There are also highly requested yacht rock styles (17), inspired by the smooth, polished soft-rock sound of the late ’70s and early ’80s — laid-back grooves, silky electric pianos, warm textures, elegant harmonic movement, and pristine production aesthetics. Fans of heavier styles will love our new glam metal (13), capturing the flashy, high-energy sound of ’80s arena-ready guitar rock. We also have a set of rootsy modern-folk rock (18), with a warm, organic sound combining contemporary folk textures and driving acoustic strumming. And we’ve added lots of new modern pop styles (16) — the kinds of sounds you’re hearing on the radio today, featuring exciting new drums, synths, and cutting-edge RealTracks arrangements.
Country, & Americana (Sets 483–488):
Our new country & Americana RealTracks deliver a rich collection of acoustic, electric, and roots-inspired styles! We have new country pop (9) with legendary guitarist Brent Mason. There is also a potpourri (14) of bouzouki, guitars, banjo, and more, perfect for adding texture and character to contemporary acoustic arrangements. We’ve added funky country guitar (5) with PG favorite Brent Mason, along with classic pedal steel styles (5) featuring steel great Doug Jernigan. There are more country songwriter styles (8) that provide intimate, rootsy foundations for storytelling and modern Americana writing. Finally, we have “background soloing” acoustic guitar (12) with Brent Mason — simpler, but still very tasty acoustic lines designed to sit beautifully behind vocals or act as a subtle standalone solo part.
Check out all the 202 new RealTracks (in sets 468-488)!
And, if you are looking for more, the 2026 49-PAK (for $49) includes an impressive collection of 20 bonus RealTracks, featuring exciting and inspiring additions to add to your RealTracks library. You'll get new country-rhythm guitar styles from PG Music favorites Johnny Hiland and Brent Mason, along with modern-pop grooves that capture today’s radio-ready sound! There are also new indie-folk styles with guitar, bass, 6-string bass used as a high-chording instrument, acoustic guitar, and banjo. Plus, dedicated "cymbal fills" RealDrums provide an added layer that work very well with low-key folky styles with other percussion.
The 2026 49-PAK is loaded with other great new add-ons as well. Learn more about the 2026 49-PAK!
2026 Free Bonus PAK & 49-PAK for Band-in-a-Box® 2026 for Mac®!
With your version 2026 for Mac Pro, MegaPAK, UltraPAK, UltraPAK+, Audiophile Edition or PlusPAK purchase, we'll include a Bonus PAK full of great new Add-ons for FREE! Or upgrade to the 2026 49-PAK for only $49 to receive even more NEW Add-ons including 20 additional RealTracks!
These PAKs are loaded with additional add-ons to supercharge your Band-in-a-Box®!
This Free Bonus PAK includes:
- The 2026 RealCombos Booster PAK:
-For Pro customers, this includes 27 new RealTracks and 23 new RealStyles.
-For MegaPAK customers, this includes 25 new RealTracks and 23 new RealStyles.
-For UltraPAK customers, this includes 12 new RealStyles.
- MIDI Styles Set 92: Look Ma! More MIDI 15: Latin Jazz
- MIDI SuperTracks Set 46: Piano & Organ
- Instrumental Studies Set 24: Groovin' Blues Soloing
- Artist Performance Set 19: Songs with Vocals 9
- Playable RealTracks Set 5
- RealDrums Stems Set 9: Cool Brushes
- SynthMaster Sounds Set 1 (with audio demos)
- iOS Android Band-in-a-Box® App
Looking for more great add-ons, then upgrade to the 2026 49-PAK for just $49 and you'll get:
- 20 Bonus Unreleased RealTracks and RealDrums with 20 RealStyle.
- FLAC Files (lossless audio files) for the 20 Bonus Unreleased RealTracks and RealDrums
- MIDI Styles Set 93: Look Ma! More MIDI 16: SynthMaster
- MIDI SuperTracks Set 47: More SynthMaster
- Instrumental Studies 25 - Soul Jazz Guitar Soloing
- Artist Performance Set 20: Songs with Vocals 10
- RealDrums Stems Set 10: Groovin' Sticks
- SynthMaster Sounds & Styles Set 2 (sounds & styles with audio demos)
Learn more about the Bonus PAK and 49-PAK for Band-in-a-Box® 2026 for Mac®!
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Forums57
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