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rharv, you are as always, incredible, unfortunately, though the 2016 driver produces Windows Audio, the DAW doesn't see it and the Focusrite interface opens with the error message says that no Focusrite device is found. In addition to the measures I described in the original post, I just disabled a couple of the other audio devices at startup per this article https://www.dell.com/community/XPS-Desktops/XPS-8930-no-audio-after-wake-or-power-up/td-p/7621414. That shouldn't matter since I don't normally power down and I've tested when they were already disabled, which I've done again. I'll keep you posted. I have to roll forward to the current driver. If anyone else has the last most recent, please send it my way!
Best, Warren
Warren A. Keller- Woodwindist/Producer
Spontaneous Groovin' Combustion
Tune 9 Music- SESAC
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Warren, I'll admit I didn't read your post several times, which is what would be required to take it all in. But I will offer a few things:
1) I never had a 2i2. I've used 4i4, 8i8, and two 18i20s, a first and second generation. One thing those all have in common that yours does not is the separate mixing/routing software. To say this in another way, the 2i2 is simpler and should pose fewer problems.
2) No Focusrite beta drivers apply here. They haven't done anything of substance there since 2017.
3) I completely agree with Jim that your first task is to solve the freezes and that your Focusrite or its drivers may not be at fault at all.
4) there are some standard things you should rule out, such as background processes that spike and cause your freezes. I strongly recommend you do these things, in this order:
a. download and run Malwarebytes
b. download and run either DPC Latency Checker or Performance Monitor. Look for spikes from background processes.
c. check on your new PC that you do not have the HD Audio running in Device Manager, and if you do, disable it.
d. download and run Memtest all night.
If all that checks out, only then would I begin to think that the Focusrite is the problem.
Matt
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Further thought. While I was posting, you posted again with that link. The problem statement there was very poor: we don't know anything about what audio device that person was using. The person replying was closer to the mark. One thing he/she did not mention is, go into the BIOS and Disable Fast Boot.
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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eddie1261
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eddie1261
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and for all I know, it could be Yahoo Mail's ads trying to get through AdBlocker Plus. Easily tested and eliminated. Disable the Adblocker and try your music again. Even disable the internet connection so Yahoo Mail isn't polling for new mail. Test with only your DAW running and see what happens. Also, you said Dell. Do you regularly run Dell Update to scan for new hardware drivers? I agree with RHarv. This just doesn't seem to be interface related. Did anything reset your Windows Audio settings and move it off your interface as the default? If so, when you correct the audio paths did that fix it? Is this a well powered computer? i5 or better? How much RAM? I run a 2i4 on this computer with only an i3 and 8 GB of RAM and have no issues. The Pro Tools computer is an i7 with 16 GB of RAM because Pro Tools is a pig.
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Warren,
What were the hardware diagnostic routine results?
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Apprentice
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Guys, I am still struggling with audio dropouts with the new Dell XPS 8930. It's definitely not the Focusrite Scarlett or its drivers as Matt Finley knew it wasn't! I had to take it out of the mix to continue to diagnose the issue, and there's nothing wrong with the Scarlett. CeeBee, Jack Cole at Focusrite has been great. I don't know why you and one other had bad experiences with them. He saw my posts at SOS and grabbed my complaint ticket, provided an older driver, and has continued to work with me.
I've seen known issues online with Windows ISR dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation, DPC Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation, and Hard Pagefaults- msmpeng.exe Microsoft Corporation, and that's what LatMon shows as well. I have to believe Mixcraft Pro Studio 9 is fine because it worked so well on the old Windows 10 machine, but there's something going on between it and this PC. The BIOS, Firmware, and OS, as well as a few other devices have all been updated. Very frustrated! Thanks all!
Best, Warren
Warren A. Keller- Woodwindist/Producer
Spontaneous Groovin' Combustion
Tune 9 Music- SESAC
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eddie1261
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eddie1261
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I once had a Dell desktop that had a file that would launch itself at some interval and make whatever audio was playing stutter. It turned out to be some superfluous Dell file and once I removed it the problem stopped. If I could only remember what file it was.
Have you attacked it from the Dell angle WITH Dell? I think I just Google searched some combination of audio, stutter, Dell.... and after weeks found the answer. Sadly it was so long ago and that laptop has long been donated so I don't remember.
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Eddie, I just posted to the Dell Community https://www.dell.com/community/XPS-Desktops/AUDIO-etc-ISSUES-w-NEW-XPS-8930/m-p/7682811#M53429. Someone answered with this- "The best option is to install another drive (hard or SSD) and make a dual boot system. One is the original Dell and the second is for recording and only has Windows 10, needed device drivers (that Windows usually installs) and the DAW software and device drivers. I had to do this on a Dell Inspiron 15 laptop for my recording studio. No matter what I did to the Dell installation I still had some audio dropouts. Making the dual boot system resolved the problem and the Resplendence "Latency Mon" program can run for hours without showing a hit. If I want the laptop for regular PC use I boot to the Dell image, if I want to record (or some other DAW function) I boot to the recording image."
Best, Warren
Warren A. Keller- Woodwindist/Producer
Spontaneous Groovin' Combustion
Tune 9 Music- SESAC
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Warren, I bet I know the answer to your issue and how to fix it. The issue is caused by a Dell utility application. The application runs a service called "Dell SupportAssist Remediation". This service is supposed to scan the system on startup for hardware issues and auto generate a support ticket if any hardware issues are found and the unit is within warranty. Use task manager to disable the service and your drop out issue will go away. +++ HERE +++ is a thread in another music forum that discusses latency and dropouts in some detail. Interesting that the Dell user forum doesn't know about this. If this works for you, you may be able to report the solution in the Dell user forum. That might help a lot of other Dell users that also are musicians. Your report might also alert Dell Support of the issue with their application so they can pass it along to the development team.
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Jim Fogle, thanks, I did get that advice earlier and it is now disabled. I've also disabled one of the two video cards, wireless adapter, Bluetooth, lots of stuff. As I also mentioned, the BIOS, Firmware, and OS, as well as a few other devices have all been updated. LatMon shows 2 graphics drivers- still dxgkrnl.sys (DirectX), plus nvlddmkm.sys (NVIDIA) to be the latent ones. I wanted to disable the NVIDIA as it's supposed to be bloaty, but I had to disable the Intel UHD 630 (excellent card too) because the NVIDIA suported the 2 monitors on DVI and HDMI. The DAW is now looping OK for two hours w/ no drops, but LatMon shows these two drivers in the red after about an hour. Some say that the Focusrite drivers of the interface are more fussy with Windows than others? Worked great on the old PC and I'd hate to have to replace the Scarlett if Windows doesn't improve.
Last edited by Warren Keller; 08/31/20 05:17 PM.
Best, Warren
Warren A. Keller- Woodwindist/Producer
Spontaneous Groovin' Combustion
Tune 9 Music- SESAC
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....Some say that the Focusrite drivers of the interface are more fussy with Windows than others? Worked great on the old PC and I'd hate to have to replace the Scarlett if Windows doesn't improve. Who says that, and what exactly did they say? And do you mean others to mean Mac computers or Linux? Or manufacturers other than Focusrite? I have not heard anything like this and would like to know more.
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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I have a Focusrite Scarlett 2i4 1st gen interface running on Win 10, and has worked well for years. I recently had a problem with PowerTracks "not responding" for a while when working with large multiple track files, then resuming the task after about 10 - 20 seconds. I thought it might be an out of date driver (I was using the original version) and found the latest update on their website. I downloaded and installed the new driver for 1st gen 2i4. Up until then, I had the input option of 1/2 stereo and could record from a single mic to create a "stereo" recording on a single stereo track, i.e. in L and R channels. After the upgrade, I could only record from a mic in the LH channel. the input option had changed to 1 & 2 Analogue.
I uninstalled the new drivers and, fortunately, had the original drivers stored in archive. I re-installed the original drivers, but I still can't get back to recording on both channels. I know that it is usual to only record on the LH channel, but I would prefer to regain the ability to have both channels recording.
Does anyone have any thoughts on this?
PowerTracks Pro Audio 2022, Sibelius Ultimate, Ableton Live 11 Suite, BIAB 2023, RealBand 2023, CoolSoft Virtual Synth, Focusrite 4i4 3rd generation, Audacity, NVIDIA GeForce GT520,
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I don’t have that model and don’t know about recording on both channels, but I have a question. How did you uninstall the driver? The reason I ask is that Focusrite Support once gave me a detailed ten or so step process to uninstall a driver.
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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I went into Device Manager, clicked on properties, went to the driver tab and chose "Uninstall Driver". It seemed to work as my interface wouldn't work until I installed the new drivers. Hope this helps.
PowerTracks Pro Audio 2022, Sibelius Ultimate, Ableton Live 11 Suite, BIAB 2023, RealBand 2023, CoolSoft Virtual Synth, Focusrite 4i4 3rd generation, Audacity, NVIDIA GeForce GT520,
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That's good. Yes, that's the normal way. Some years ago they gave me a different process, and I hope it's no longer needed.
Do you still have the one-channel issue?
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Yes, the one channel issue is still there. I do a lot of audio mixing for a virtual choir at the moment and, if vocal tracks are all on the LH channel, I have to use Audacity to convert them to mono tracks so that I can pan the track to put the SATB voice in the right place on the stereo spectrum. Before the Scarlett driver upgrade, this was not a problem as, if I set the PT track to "audio stereo" the voice recording was in stereo.
This is not a PT problem as I have the same issue now when recording vocals on Ableton Live 10 and in Audacity. It is obviously the driver upgrade where the problem exists.
PowerTracks Pro Audio 2022, Sibelius Ultimate, Ableton Live 11 Suite, BIAB 2023, RealBand 2023, CoolSoft Virtual Synth, Focusrite 4i4 3rd generation, Audacity, NVIDIA GeForce GT520,
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