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Band-in-a-Box for Windows
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Joined: Jul 2011
Posts: 118
Apprentice
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OP
Apprentice
Joined: Jul 2011
Posts: 118 |
Long story short, I had problems with 2020UP as soon as I installed it and could not get any answers from PG tech support. In frustration, I contacted sales and told them I wanted to de-activate, cancel the license, request a refund and revert back to 2018UP. De-activated 2020UP successfully but now I'm in a quandary as to what to do to get back to 2018UP. I have all the installation files and license for 2018UP but must I delete 2020UP files before I can get back to normal. Or would I be better off deleting all versions, starting with 2014MP> If so, what about the update files for each?
Music is what feelings sound like.
Windows 11, Behringer UMC204HD Audio Interface, BIAB/RB 2022 Ultra Pak Plus
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Band-in-a-Box for Windows
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Joined: Jul 2011
Posts: 118
Apprentice
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OP
Apprentice
Joined: Jul 2011
Posts: 118 |
On the same subject, why would PG release a new version of BIAB/RB at the height of the holiday season, then cut back on tech support knowing that there would be alot of questions and bugs to fix? They've already gone from Build 206 to 209. Does anyone from PG product support read these posts?
Music is what feelings sound like.
Windows 11, Behringer UMC204HD Audio Interface, BIAB/RB 2022 Ultra Pak Plus
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 19,805
Veteran
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Veteran
Joined: Oct 2008
Posts: 19,805 |
Hi John,
I'm not PG Music staff so I can only say what I would do in your circumstances.
Firstly if you still have BIAB version 2020 files on your computer, I imagine that these will need deleting because you have returned the product and, because of this, you will no longer have access to these files.
This is what I'd do in your situation. I am assuming that you installed BIAB onto your computer's internal hard drive.
1. Save any song files that you've created.
2. Make a backup of your current \bb folder and then delete the current installation of BIAB 2020. (If there's enough space, simply rename the \bb directory to \bb.2020 if you want to keep it for the moment.)
3. If the first purchase of BIAB was 2014, install this. Without knowing anything about how you upgraded (i.e. did you use the PlusPak option), I'll have to assume that full installations are required.
4. Now install each new version of BIAB that you purchased until you get back to 2018.
That should do the job.
Chances are that you probably won't need to re-activate the 2018 version. BIAB will let you know if you need to do this, though.
Hope this helps,
Noel
MY SONGS...Audiophile BIAB 2025
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Band-in-a-Box for Windows
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Joined: Aug 2006
Posts: 8,451
Veteran
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Veteran
Joined: Aug 2006
Posts: 8,451 |
John, I hear it’s pretty cold in Az these day. Anyway I feel your frustration, but 2020 is running solid here. I’m sorry your having problems I’ve been there. PGM always releases around the holidays. And the folks there have families like all of us. I’m not trying to a smart Alec (which begs a question, how did Alec get involved in this) but as frustrating as this stuff can be maybe a little more patience would get you through it. There’s a lot of folks here on the forums that could maybe help you out. Just bringin this up cause I hate to see folks going backwards.
HP Win 11 12 gig ram, Mac mini with 16 gig of ram, BiaB 2025, Realband, Reaper 7, Harrison Mixbus 9 32c , Melodyne 5 editor, Presonus Audiobox 1818VSL, Presonus control app.
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Band-in-a-Box for Windows
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Joined: Jun 2015
Posts: 33
Enthusiast
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Enthusiast
Joined: Jun 2015
Posts: 33 |
hope you get it fixed.
i have somem issues with band in a box 2020 myself but one tip for anyone else who may have some issues and are tempted to get a refund. for me its mainly about the realtracks and such and the audiophile edition
what you CAN do is have two versions of band in a box at once. im not sure if you can install both on the same hard drive but what i have done is have band in the box ultrapack 2016 on my PC hard drive with all the real tracks
and then the 2020 audiphile of course from the external drive.
as im having some issues with running audio chord wizard and a few other things with the latest version but i can just do that in 2016 then save the project and load it up in 2020.
Just a tip for some people. that might help without needing a refund. as band in the box may not be perfect at times but gotta say am LOVING having the 16 bit full wave files of all the realtracks/realdrums
and apparently many of the artist performance solos too! have the wav file included which is nice to play aroudn with!
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Band-in-a-Box for Windows
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Joined: Jul 2011
Posts: 118
Apprentice
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OP
Apprentice
Joined: Jul 2011
Posts: 118 |
Thanks to both of you who replied. I am also a big fan of BIAB but it seems their tech support has gone south. I did not give up easily but have thrown in the towel today after chasing them for an answer since 12/18. I am in the process of doing a clean install from 2014 on. Thanks again.
Music is what feelings sound like.
Windows 11, Behringer UMC204HD Audio Interface, BIAB/RB 2022 Ultra Pak Plus
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Band-in-a-Box for Windows
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Joined: Jul 2011
Posts: 118
Apprentice
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OP
Apprentice
Joined: Jul 2011
Posts: 118 |
Thanks to both of you who replied. I am also a big fan of BIAB but it seems their tech support has gone south. I did not give up easily but have thrown in the towel today after chasing them for an answer since 12/18. I am in the process of doing a clean install from 2014 on. Thanks again.
Music is what feelings sound like.
Windows 11, Behringer UMC204HD Audio Interface, BIAB/RB 2022 Ultra Pak Plus
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 19,805
Veteran
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Veteran
Joined: Oct 2008
Posts: 19,805 |
MY SONGS...Audiophile BIAB 2025
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Band-in-a-Box 2025 Italian Version is Here!
Cari amici
È stata aggerate la versione in Italiano del programma più amato dagli appassionati di musica, il nostro Band-in-a-Box.
Questo è il link alla nuova versione 2025.
Di seguito i link per scaricare il pacchetti di lingua italiana aggiornati per Band-in-a-Box e RealBand, anche per chi avesse già comprato la nuova versione in inglese.
Band-in-a-Box 2025 - Italiano
RealBand 2025 - Italiano
Band-in-a-Box 2025 French Version is Here!
Bonjour à tous,
Band-in-a-Box® 2025 pour Windows est disponible en Français.
Le téléchargement se fait à partir du site PG Music
Pour ceux qui auraient déjà acheté la version 2025 de Band-in-a-Box (et qui donc ont une version anglaise), il est possible de "franciser" cette version avec les patchs suivants:
BIAB 2025 - francisation
RealBand 2025 - francisation
Voilà, enjoy!
Band-in-a-Box 2025 German Version is Here!
Update Your Band-in-a-Box® 2025 to Build 1128 for Windows Today!
Already using Band-in-a-Box 2025 for Windows®? Download Build 1128 now from our Support Page to enjoy the latest enhancements and improvements from our team.
Stay up to date—get the latest update now!
Update to RealBand® 2025 Build 5 Windows Today!
Already using RealBand® 2025 for Windows®? Download Build 5 now from our Support Page to ensure you have the latest enhancements and improvements from our team.
Get the latest update today!
PowerTracks Pro Audio 2025 for Windows is Here!
PowerTracks Pro Audio 2025 is here! This new version introduces many features, including VST3 support, the ability to load or import a .FLAC file, a reset option for track height in the Tracks window, a taller Timeline on the Notation window toolbar, new freeze buttons in the Tracks window, three toolbar modes (two rows, single row, and none), the improved Select Patch dialog with text-based search and numeric patch display, a new button in the DirectX/VST window to copy an effects group, and more!
First-time packages start at only $49. Already a PowerTracks Pro Audio user? Upgrade for as little as $29!
www.pgmusic.com/powertracks.htm
Video: Summary of the New Band-in-a-Box® App for iOS®
Join Tobin as he takes you on a tour of the new Band-in-a-Box® app for iOS®! Designed for musicians, singer-songwriters, and educators, this powerful tool lets you create, play, and transfer songs effortlessly on your iPhone® or iPad®—anytime, anywhere.
Band-in-a-Box® for iOS® :Summary video.
Check out the forum post for more information.
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