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Band-in-a-Box for Windows
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Joined: Jul 2011
Posts: 120
Apprentice
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OP
Apprentice
Joined: Jul 2011
Posts: 120 |
Long story short, I had problems with 2020UP as soon as I installed it and could not get any answers from PG tech support. In frustration, I contacted sales and told them I wanted to de-activate, cancel the license, request a refund and revert back to 2018UP. De-activated 2020UP successfully but now I'm in a quandary as to what to do to get back to 2018UP. I have all the installation files and license for 2018UP but must I delete 2020UP files before I can get back to normal. Or would I be better off deleting all versions, starting with 2014MP> If so, what about the update files for each?
Music is what feelings sound like.
Windows 11, Behringer UMC204HD Audio Interface, BIAB/RB 2022 Ultra Pak Plus
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Band-in-a-Box for Windows
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Joined: Jul 2011
Posts: 120
Apprentice
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OP
Apprentice
Joined: Jul 2011
Posts: 120 |
On the same subject, why would PG release a new version of BIAB/RB at the height of the holiday season, then cut back on tech support knowing that there would be alot of questions and bugs to fix? They've already gone from Build 206 to 209. Does anyone from PG product support read these posts?
Music is what feelings sound like.
Windows 11, Behringer UMC204HD Audio Interface, BIAB/RB 2022 Ultra Pak Plus
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 20,633
Veteran
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Veteran
Joined: Oct 2008
Posts: 20,633 |
Hi John,
I'm not PG Music staff so I can only say what I would do in your circumstances.
Firstly if you still have BIAB version 2020 files on your computer, I imagine that these will need deleting because you have returned the product and, because of this, you will no longer have access to these files.
This is what I'd do in your situation. I am assuming that you installed BIAB onto your computer's internal hard drive.
1. Save any song files that you've created.
2. Make a backup of your current \bb folder and then delete the current installation of BIAB 2020. (If there's enough space, simply rename the \bb directory to \bb.2020 if you want to keep it for the moment.)
3. If the first purchase of BIAB was 2014, install this. Without knowing anything about how you upgraded (i.e. did you use the PlusPak option), I'll have to assume that full installations are required.
4. Now install each new version of BIAB that you purchased until you get back to 2018.
That should do the job.
Chances are that you probably won't need to re-activate the 2018 version. BIAB will let you know if you need to do this, though.
Hope this helps,
Noel
MY SONGS...Audiophile BIAB 2026
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Band-in-a-Box for Windows
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Joined: Aug 2006
Posts: 8,829
Veteran
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Veteran
Joined: Aug 2006
Posts: 8,829 |
John, I hear it’s pretty cold in Az these day. Anyway I feel your frustration, but 2020 is running solid here. I’m sorry your having problems I’ve been there. PGM always releases around the holidays. And the folks there have families like all of us. I’m not trying to a smart Alec (which begs a question, how did Alec get involved in this) but as frustrating as this stuff can be maybe a little more patience would get you through it. There’s a lot of folks here on the forums that could maybe help you out. Just bringin this up cause I hate to see folks going backwards.
HP Win 11 12 gig ram, Mac mini Sonoma with 16 gig of ram, BiaB/RB 2026, Reaper 7, Harrison Mixbus 11 , Presonus Audiobox USB96
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Band-in-a-Box for Windows
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Joined: Jun 2015
Posts: 33
Enthusiast
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Enthusiast
Joined: Jun 2015
Posts: 33 |
hope you get it fixed.
i have somem issues with band in a box 2020 myself but one tip for anyone else who may have some issues and are tempted to get a refund. for me its mainly about the realtracks and such and the audiophile edition
what you CAN do is have two versions of band in a box at once. im not sure if you can install both on the same hard drive but what i have done is have band in the box ultrapack 2016 on my PC hard drive with all the real tracks
and then the 2020 audiphile of course from the external drive.
as im having some issues with running audio chord wizard and a few other things with the latest version but i can just do that in 2016 then save the project and load it up in 2020.
Just a tip for some people. that might help without needing a refund. as band in the box may not be perfect at times but gotta say am LOVING having the 16 bit full wave files of all the realtracks/realdrums
and apparently many of the artist performance solos too! have the wav file included which is nice to play aroudn with!
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Band-in-a-Box for Windows
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Joined: Jul 2011
Posts: 120
Apprentice
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OP
Apprentice
Joined: Jul 2011
Posts: 120 |
Thanks to both of you who replied. I am also a big fan of BIAB but it seems their tech support has gone south. I did not give up easily but have thrown in the towel today after chasing them for an answer since 12/18. I am in the process of doing a clean install from 2014 on. Thanks again.
Music is what feelings sound like.
Windows 11, Behringer UMC204HD Audio Interface, BIAB/RB 2022 Ultra Pak Plus
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Band-in-a-Box for Windows
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Joined: Jul 2011
Posts: 120
Apprentice
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OP
Apprentice
Joined: Jul 2011
Posts: 120 |
Thanks to both of you who replied. I am also a big fan of BIAB but it seems their tech support has gone south. I did not give up easily but have thrown in the towel today after chasing them for an answer since 12/18. I am in the process of doing a clean install from 2014 on. Thanks again.
Music is what feelings sound like.
Windows 11, Behringer UMC204HD Audio Interface, BIAB/RB 2022 Ultra Pak Plus
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 20,633
Veteran
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Veteran
Joined: Oct 2008
Posts: 20,633 |
MY SONGS...Audiophile BIAB 2026
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Last Chance! The Band-in-a-Box® 2026 for Mac® Special Ends Today (May 31, 2026) at 11:59pm PDT!
Time really is running out! Save up to 50% on Band-in-a-Box® 2026 for Mac® upgrades and receive a FREE Bonus PAK—only when you order by 11:59 PM PDT today!
We've added many major new features and new content in a redesigned Band-in-a-Box® 2026 for Mac®!
Version 2026 introduces a modernized GUI redesign across the program, with updated toolbars, refreshed windows, smoother workflows, and a new Dark Mode option. There’s also a new side toolbar for quicker access to commonly used windows, and the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, making it easier to customize your workspace.
Another exciting new addition is the amazing new AI-Notes feature, which can transcribe polyphonic audio into MIDI. View the results in notation or play them back as MIDI, and choose whether to transcribe an entire track or transcribe specific parts like drums, bass, guitars/piano, or vocals. There's over 100 new features in Band-in-a-Box® 2026 for Mac®.
There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, and much more!
Upgrade your Band-in-a-Box for Mac® to save up to 50% on most Band-in-a-Box® 2026 upgrade packages!
Plus, when you order your Band-in-a-Box® 2026 Mac upgrade during our special, you'll receive a Free Bonus PAK of exciting new add-ons.
If you need any help deciding which package is the best option for you, just let us know. We are here to help!
Band-in-a-Box® 2026 Mac Special Offers Extended Until May 31st!
Good news- we've extended our Band-in-a-Box® 2026 for Mac® special offers until May 31, 2026!
Band-in-a-Box® 2026 is packed with major new features, enhancements, and an incredible lineup of new content! The program now sports a sleek, modern GUI redesign across the entire interface, including updated toolbars, refreshed windows, smoother workflows, a new dark mode option, and more. The brand-new side toolbar provides quicker access to key windows, while the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, creating a flexible, clutter-free workspace. We have an amazing new “AI-Notes” feature. This transcribes polyphonic audio into MIDI so you can view it in notation or play it back as MIDI. You can transcribe an entire track (all pitched instruments and drums) or focus on individual parts like drums, bass, guitars/piano, or vocals. There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, and much more!
There are over 100 new features in Band-in-a-Box® 2026 for Mac®.
When you order purchase Band-in-a-Box® 2026 before 11:59 PM PDT on May 31st, you'll also receive a Free Bonus PAK packed with exciting new add-ons.
Check out the Band-in-a-Box® for Mac packages page to find the best package for you.
Holiday Weekend Hours
It's Victoria Day Long Weekend in Canada. Our Customer Service hours are:
Saturday, May 16: Closed
Sunday, May 17: Closed
Monday, May 18: 8:00am - 4:00pm
Regular hours resume Tuesday, May 19th!
Today's the Last Day of the Band-in-a-Box 2026® for Mac Special!
Order before 11:59pm PDT today (May 15, 2026) to save up to 50% off your Band-in-a-Box® 2026 for Mac® upgrade and receive a FREE Bonus PAK loaded with great new Add-ons to use with this new version!
Don't wait - order today!
Check out all the new features in the redesigned Band-in-a-Box® 2026 for Mac®!
Band-in-a-Box® 2026 for Mac - Special Offers End at 11:59pm PDT on Friday, May 15th, 2026!
Order before 11:59pm PDT on Friday, May 15th and SAVE up to 50% on most Band-in-a-Box® version 2026 for Mac Upgrade packages... and that's not all! With your version 2026 for Mac purchase, we'll include a Bonus PAK full of great new Add-ons FREE! Upgrade to the 2026 49-PAK to receive even more NEW Add-ons including 20 additional RealTracks... that's 222 NEW RealTracks available with version Band-in-a-Box® 2026 for Mac!
Upgrade to Band-in-a-Box® 2026 for Mac® today for as little as $49! Check out the Band-in-a-Box® packages page for all available purchase options.
Learn more about the Free Bonus PAK and 49-PAK here.
If you have any questions about which package is the best option for you, just let us know. We're here to help!
202 New RealTracks Released with Band-in-a-Box 2026!
With Band-in-a-Box® 2026, we've released 202 incredible new RealTracks (in sets 468-488) in a variety of genres—featuring your most requested styles!
Jazz, Funk & World (Sets 468-475):
Our new jazz, funk & blues RealTracks include a groovin’ collection of RealTracks and RealDrums! These include more requested “soul jazz” RealTracks featuring artists Neil Swainson (bass), Charles Treadway (organ), Brent Mason (guitar), and Wes Little (drums). There are new “smooth jazz” styles (4), which include a RealTracks first: muted trumpet, as well as slick new smooth jazz brushes options for drums. Blues lovers will be thrilled—there are more “classic acoustic blues” styles, including guitar (5), bass (4), and drums (10) with blues master Colin Linden, featuring understated and tasty background acoustic soloing, plus brushes drums and acoustic bass. There are also new electric blues RealTracks, including electric blues with PG favorite Johnny Hiland (3) and soulful electric slide guitar from Colin Linden (4). If you love funk & gospel, there are great new options this year, including gospel organ (3) from Charles Treadway, as well as new funk, tango, and rock ’n’ roll drums (3) and bass (1). And for big, bold arrangements, we have uptempo soul horns (4) featuring a three-part hip horn section with options for a full mix or stems of each individual horn — plus an accompanying rhythm section (4) of drums, bass, guitar, and electric piano!
Rock & Pop (Sets 476–482):
Our new rock & pop RealTracks bring a powerful mix of requested favorites, fresh genres, and modern chart-inspired styles! We have more of our popular “Producer Layered Acoustic Guitars (15)” featuring Band-in-a-Box favorite Brent Mason. We’ve continued our much-requested disco styles (10), and added new Celtic guitar (5) with a more basic, accessible approach than our previous Drop-D or DADGAD offerings. There are also highly requested yacht rock styles (17), inspired by the smooth, polished soft-rock sound of the late ’70s and early ’80s — laid-back grooves, silky electric pianos, warm textures, elegant harmonic movement, and pristine production aesthetics. Fans of heavier styles will love our new glam metal (13), capturing the flashy, high-energy sound of ’80s arena-ready guitar rock. We also have a set of rootsy modern-folk rock (18), with a warm, organic sound combining contemporary folk textures and driving acoustic strumming. And we’ve added lots of new modern pop styles (16) — the kinds of sounds you’re hearing on the radio today, featuring exciting new drums, synths, and cutting-edge RealTracks arrangements.
Country, & Americana (Sets 483–488):
Our new country & Americana RealTracks deliver a rich collection of acoustic, electric, and roots-inspired styles! We have new country pop (9) with legendary guitarist Brent Mason. There is also a potpourri (14) of bouzouki, guitars, banjo, and more, perfect for adding texture and character to contemporary acoustic arrangements. We’ve added funky country guitar (5) with PG favorite Brent Mason, along with classic pedal steel styles (5) featuring steel great Doug Jernigan. There are more country songwriter styles (8) that provide intimate, rootsy foundations for storytelling and modern Americana writing. Finally, we have “background soloing” acoustic guitar (12) with Brent Mason — simpler, but still very tasty acoustic lines designed to sit beautifully behind vocals or act as a subtle standalone solo part.
Check out all the 202 new RealTracks (in sets 468-488)!
And, if you are looking for more, the 2026 49-PAK (for $49) includes an impressive collection of 20 bonus RealTracks, featuring exciting and inspiring additions to add to your RealTracks library. You'll get new country-rhythm guitar styles from PG Music favorites Johnny Hiland and Brent Mason, along with modern-pop grooves that capture today’s radio-ready sound! There are also new indie-folk styles with guitar, bass, 6-string bass used as a high-chording instrument, acoustic guitar, and banjo. Plus, dedicated "cymbal fills" RealDrums provide an added layer that work very well with low-key folky styles with other percussion.
The 2026 49-PAK is loaded with other great new add-ons as well. Learn more about the 2026 49-PAK!
2026 Free Bonus PAK & 49-PAK for Band-in-a-Box® 2026 for Mac®!
With your version 2026 for Mac Pro, MegaPAK, UltraPAK, UltraPAK+, Audiophile Edition or PlusPAK purchase, we'll include a Bonus PAK full of great new Add-ons for FREE! Or upgrade to the 2026 49-PAK for only $49 to receive even more NEW Add-ons including 20 additional RealTracks!
These PAKs are loaded with additional add-ons to supercharge your Band-in-a-Box®!
This Free Bonus PAK includes:
- The 2026 RealCombos Booster PAK:
-For Pro customers, this includes 27 new RealTracks and 23 new RealStyles.
-For MegaPAK customers, this includes 25 new RealTracks and 23 new RealStyles.
-For UltraPAK customers, this includes 12 new RealStyles.
- MIDI Styles Set 92: Look Ma! More MIDI 15: Latin Jazz
- MIDI SuperTracks Set 46: Piano & Organ
- Instrumental Studies Set 24: Groovin' Blues Soloing
- Artist Performance Set 19: Songs with Vocals 9
- Playable RealTracks Set 5
- RealDrums Stems Set 9: Cool Brushes
- SynthMaster Sounds Set 1 (with audio demos)
- iOS Android Band-in-a-Box® App
Looking for more great add-ons, then upgrade to the 2026 49-PAK for just $49 and you'll get:
- 20 Bonus Unreleased RealTracks and RealDrums with 20 RealStyle.
- FLAC Files (lossless audio files) for the 20 Bonus Unreleased RealTracks and RealDrums
- MIDI Styles Set 93: Look Ma! More MIDI 16: SynthMaster
- MIDI SuperTracks Set 47: More SynthMaster
- Instrumental Studies 25 - Soul Jazz Guitar Soloing
- Artist Performance Set 20: Songs with Vocals 10
- RealDrums Stems Set 10: Groovin' Sticks
- SynthMaster Sounds & Styles Set 2 (sounds & styles with audio demos)
Learn more about the Bonus PAK and 49-PAK for Band-in-a-Box® 2026 for Mac®!
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