Never happened to me before but for any of the guitarists here, have you ever had a guitar bridge just totally come off, had a little play in the morning and when I reached to take it off stand for or five hours later was met by this. Good job its not a expensive guitar, though its still within the warranty period.
Windows 10 (64bit) M-Audio Fast Track Pro, Band in a Box 2025, Cubase 14, Cakewalk and far too many VST plugins that I probably don't need or will ever use
Looking at this from a carpenter's point of view .. the wood under the bridge has torn. It doesn't look like the glue gave out but rather the glue held strong enough to sheer the wood. The bent metal retaining bar is another clue.
To me it looks like the guitar went thru some type of event. Doesn't look like a defect to me, more like the guitar got damaged. Maybe it happened three months ago and it weakened over time until today, but no, I've never seen a guitar bridge come off like that. Show us the bottom of the bridge. Is the missing body wood still stuck to it?
I do not work here, but the benefits are still awesome Make your sound your own!
Someone knocked over my PA speaker column into the guitar - a 1972 Yamaha Red Label FG500 (a gorgeous sounding guitar)... putting a hole in the guitar front a couple of inches below the bridge. Several months later, the bridge gave loose - taken wood with it (like yours only worse).
That was 1975. Being young and foolish like I was at the time, I glued it back together with Elmer's Wood Glue. (I close the hole with it, too)
It has held together since. And the guitar still sounds AMAZING. I would never give it up. I recently went "guitar shopping" and a $5000 Taylor was the ONLY thing I played that came close to the sound...
Its one of their cheap and as I hoped for cheerful Harely Benton, their own in house brand.
When I got it first, the strings were all covered in guitar paint, as if the factory that made the guitar simply put the strings on before they finished it, but hey I thought a set of strings doesn't cost much so wasn't going to complain about that.
Definitely never had any accidents with this guitar, I thought the piece of metal you refer to is part of the pickup system that just sits under the saddle, its just like a wire really.
I did a web search on bridges lifting and it seems some guitar do have a bridge plate inside to strengthen the bridge but I think none inside this guitar
Anyway they do seem to be a very reputable company otherwise, really big and do offer a three year warranty on all their products (just got it last July) so hopefully I will be ok, only thing is if they mend it, there lingers the possibility it might happen again, or almost as bad you are waiting for it to happen
If it happened out of warranty I would be tempted to glue it myself, but any videos I have looked at always end up using guitar clamps to hold it together while the glue sets and they are not the cheapest just for a one off job.
Windows 10 (64bit) M-Audio Fast Track Pro, Band in a Box 2025, Cubase 14, Cakewalk and far too many VST plugins that I probably don't need or will ever use
Yes a I've seen a few in my life, as here matter of fact here is some "how to's" if planning on doing your own repair - just be careful with that pickup (and yes that IS what that metal "BAR" is) - if unsure what to do take it to a luthier/guitar repair shop (not a Stratocaster relic’ing expert or metal head shop - LOL) - repairs for something like that are routine and usually inexpensive.
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Well, it's under warranty, so probably you will find out if they'll repair or replace it.
It's interesting that the problem doesn't appear to be a lack of cohesion from the adhesive, as it has actually torn the spruce timber away.
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That repair will cost probably as much as a replacement guitar in the same price range as the Harley Benton. Because it’s not just a reglue. The wood was not up to the task and classical gut strings don’t exert nearly the force of steel strings. You didn’t restring it with steel strings did you?
Thanks a lot for replies, No I only used nylon strings to restring it,seems the consensus is, that the wood wasn't up to the task other than the glue coming away.
Thomanns did ask for pictures so have the original packing handy to send it back, will see how it goes.
Windows 10 (64bit) M-Audio Fast Track Pro, Band in a Box 2025, Cubase 14, Cakewalk and far too many VST plugins that I probably don't need or will ever use
Bummer. In this price range I think they'll just send you another guitar. At least I hope so. But, if they do glue that bridge back on and do it properly it will likely be fixed for good with no worries. Often a proper repair is stronger than the original build and usually has no noticeable effect on sound quality (timbre) or volume. The wait for the repair would be another bummer. Their cost for these guitars is probably well under $50 and the warranty with replacement is close to break even for them. Most "made for" distributors, and I don't know if Thomann is, usually have a warranty contract with the builder that gives them a debit memo/rebate/credit percentage on purchases in lieu of actual warranty per item basis. This reduces their labor costs including shipping and processing warranties which allows them to toss that guitar in the trash and send another one to you with zero to minimal loss on their part. They just need to get it back to hold the end user accountable for the return and so they can get a photo of the damage and the serial number so they are accountable to their builder/s. This type of warranty contract is where we get the no questions asked type of warranty on many products so I'm speaking generally but this is very common for made in China, Indonesia and other products that get distributed around the world.
I've repaired a few lifted bridges. The "proper glue" will not adhere to the wood to the extent that it splinters it like that. Looks like it and the top were not prepared correctly in addition to the wrong glue. With the correct glue it will typically just shear off and you only need to clean the old residue apply glue and clamp. In summary it does seem to be made to be repaired if that makes sense.
Bud
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one more comment that that is the undersaddle pickup and simply reglueing will need care as the pickup needs to sit absolutelty square and level under the saddle. but in terms of the repair make sure you get it done under the warranty so you get a properly repaired guitar. agree that it might be easier for them to send you a new guitar.
nylon srung guitars don't have the same problem as steel strung ones as the tension is much lower but lifting bridges is not unknown even on quality guitars. my 1971 Martin D35 had a tiny gap beneath the back of the bridge but it was easily repaired by a local luthier.
he put that down to leaving the guitar in sunlight in the conservatory on a very very hot day so now unles I'm playing, it lives in its case.
I lot of brand names are now Made In China I would counter sink 2 bolts with tapered heads and put a 1/4 wooden plate on the underside with nylock nuts and washers.
Windows 10 (64bit) M-Audio Fast Track Pro, Band in a Box 2025, Cubase 14, Cakewalk and far too many VST plugins that I probably don't need or will ever use
If you can get Valencia branded classical guitars in Ireland go for it. I have a solid cedar top one from them with a Shadow P-7 pickup in it for $150. Sounds fantastic, a little heavy compared to the multi thousand dollar stuff but pretty bullet proof. In the US you can buy them from Rondo Music
I wrote the lyrics a few nights ago as a self-improvement tune to help me remember not to be a slob. Because of this thread, I decided to use my Valencia C30E which I paid something like $150.
I also wanted to record a vintage Hohner alto melodica I bought a few weeks ago for 5$.
My classical guitar technique is pretty hack-job, just be warned!
Windows 10 (64bit) M-Audio Fast Track Pro, Band in a Box 2025, Cubase 14, Cakewalk and far too many VST plugins that I probably don't need or will ever use
Last Chance! The Band-in-a-Box® 2026 for Mac® Special Ends Today (May 31, 2026) at 11:59pm PDT!
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202 New RealTracks Released with Band-in-a-Box 2026!
With Band-in-a-Box® 2026, we've released 202 incredible new RealTracks (in sets 468-488) in a variety of genres—featuring your most requested styles!
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Country, & Americana (Sets 483–488):
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And, if you are looking for more, the 2026 49-PAK (for $49) includes an impressive collection of 20 bonus RealTracks, featuring exciting and inspiring additions to add to your RealTracks library. You'll get new country-rhythm guitar styles from PG Music favorites Johnny Hiland and Brent Mason, along with modern-pop grooves that capture today’s radio-ready sound! There are also new indie-folk styles with guitar, bass, 6-string bass used as a high-chording instrument, acoustic guitar, and banjo. Plus, dedicated "cymbal fills" RealDrums provide an added layer that work very well with low-key folky styles with other percussion.
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MIDI Styles Set 92: Look Ma! More MIDI 15: Latin Jazz
MIDI SuperTracks Set 46: Piano & Organ
Instrumental Studies Set 24: Groovin' Blues Soloing
Artist Performance Set 19: Songs with Vocals 9
Playable RealTracks Set 5
RealDrums Stems Set 9: Cool Brushes
SynthMaster Sounds Set 1 (with audio demos)
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20 Bonus Unreleased RealTracks and RealDrums with 20 RealStyle.
FLAC Files (lossless audio files) for the 20 Bonus Unreleased RealTracks and RealDrums
MIDI Styles Set 93: Look Ma! More MIDI 16: SynthMaster
MIDI SuperTracks Set 47: More SynthMaster
Instrumental Studies 25 - Soul Jazz Guitar Soloing
Artist Performance Set 20: Songs with Vocals 10
RealDrums Stems Set 10: Groovin' Sticks
SynthMaster Sounds & Styles Set 2 (sounds & styles with audio demos)
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