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Joined: Dec 2011
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Have been thinking about a new keyboard. New ones are outrageous!
Happen to see a few on GC and ordered one. It was advertised as "excellent" "like new" condition with "no scratches, no dents, no blemishes, fully functional. I had it shipped direct to my local GC store so I could inspect it on the spot.
When it came in, it was missing a control knob, 6-8 deep scratches through the finish and into the metal on the lower front panel and the top was loose on the left side. The salesperson thought it might have been dropped.
So I refused that one, got store credit for everything except shipping and order another one..a bit higher price, still used from another GC store.
I'm now having second thoughts. I realize GC will say that their used gear is in the best possible condition to get higher prices. But to say that something is in like new condition and have it come in like that, I'm wondering if this is business as usual or if this is a one off. Honesty goes a long way in my book!
Anybody got any experience with this?
Jeff
Win11, Intel i7 7700K 4.2Ghz, 32Gb RAM, 2x1Tb HD, 500Gb NVMe, BIAB/RB 2025, MOTU 828MK3 audio, MOTU Midi Express, Yamaha Montage 7, DX7II, TX802, Motif XS Rack, Roland Fantom XR Rack, Oberheim Matrix 1000, VoiceLive3 Extreme, Kontakt 6, SampleTank 4.3
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Joined: Jun 2012
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I assume you mean Guitar Center? You should have gotten a full refund including shipping! Not store credit minus shipping. Your experience with them so far should tell you all you need to know.
Last edited by JohnJohnJohn; 05/24/20 06:08 AM.
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Joined: Jul 2000
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I used to trade in lots of equipment at Guitar Centers, and I was always impressed that they insisted on a full inspection that included plugging it in and connecting it to prove it worked. At some point a few years ago, they stopped taking trades, so I don't know where the equipment is coming from that they would sell you, unless it's floor demos.
My more-local Guitar Center is closed now.?
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
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Journeyman
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When vacationing in Palm Desert I always make a stop at GC while my wife shops Target and Macy’s.
A few years ago I found the best small amp I have ever owned, an Alesis Trans-Active. It has never been anything but amazing for BIAB and vocals in rooms up to 50’ x 50’. I think I paid $75.
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Expert
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Expert
Joined: Jun 2003
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I have bought used equipment from GC in the past that was cosmetically in rough shape but never ran into anything that wouldn’t function. I’m not sure I would buy any instrument from anyone without an assurance that I could return it without penalty because there is just too much variation, even among new instruments. I sat in a store one day a played about 10 Epiphone Dots and found one real gem, but the others were not good at all....and all of those were brand new.
Keith
2025 Audiophile Windows 11 RYZEN THREADRIPPER 3960X 4.5GHZ 128 GB RAM 2 Nvidia RTX 3090s, Vegas,Acid,SoundForge,Izotope Production,Melodyne Studio,SONAR,3 Raven Mtis
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IYou should have gotten a full refund including shipping! Not store credit minus shipping. Your experience with them so far should tell you all you need to know. Ditto that!
BIAB – 2026, Reaper (current), i7-12700F Processor, 32GB DDR4-3200MHz RAM, Motu Audio Express 6x6 - My SoundCloud.
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I wouldn't buy any major hardware via mail or Internet that didn't have a no-risk, no-fee, try before I buy policy.
If they can't assure me that I'll like it, I won't take the chance.
I can see how some buyers might take advantage of that, but a big store like GC can take that in stride.
If buying from Reverb or Ebay from a private seller I'm a little more lenient. I need a guarantee that if it is not as advertised the seller pays return shipping.
Sometimes I long for the good-old days where you walked into a music store and were able to try before you buy.
Insights and incites by Notes
Bob "Notes" Norton  Norton Music
https://www.nortonmusic.com
100% MIDI Super-Styles recorded by live, pro, studio musicians for a live groove
& Fake Disks for MIDI and/or RealTracks
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PG Music Staff
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PG Music Staff
Joined: Feb 2017
Posts: 3,414 |
This reminds me of when I was taking music classes in middle school and my dad ordered me a second hand digital piano as a gift, and ya...to some people second hand means 'barely functional' I swear.
Cheers,
Deryk
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My purchases of used gear from GC has been excellent.
In fact I have stopped calling them Guitar Sinner as a result.
I would demand that they refund any shipping cost as a result.
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Thought I might followup on this string and bring it to closure. As I said above, I rejected the first keyboard due to its condition being much less than "like new"...actually as far as I'm concerned it was if "fair" condition at best.
Nonetheless, the second keyboard came in from GC's Huntsville AL store. I contacted then 3 times and spoke with the store manager and one of their sales associates. I was assured that it was in "pristine" condition as they said.
Due to CoVid delays in shipping, they agreed to send it out over night, next day air. As promised it arrived in Greenville, SC by 1PM the next day.
I was very much surprised with how well it was packed....there was almost 6 inches of bubble wrap on all side plus they shipped it in a Yamaha 88 key box.
I opened it there in the store and plugged it in. The condition was well beyond what I expected. Flawless...not a scratch, dent, ding, scuff mark...nothing. Started right up, checked every key...perfect!
Got home, logged into the Yamaha registration site and enter the serial number...it was never registered!
Overall, very pleased with my new toy and have had my faith renewed thanks to the folks in Huntsville, AL.
Jeff
Win11, Intel i7 7700K 4.2Ghz, 32Gb RAM, 2x1Tb HD, 500Gb NVMe, BIAB/RB 2025, MOTU 828MK3 audio, MOTU Midi Express, Yamaha Montage 7, DX7II, TX802, Motif XS Rack, Roland Fantom XR Rack, Oberheim Matrix 1000, VoiceLive3 Extreme, Kontakt 6, SampleTank 4.3
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Band-in-a-Box 2026 Video: The Newly Designed Piano Roll Window
In this video, we explore the updated Piano Roll, complete with a modernized look and exciting new features. You’ll see new filtering options that make it easy to focus on specific note groups, smoother and more intuitive note entry and editing, and enhanced options for zooming, looping, and more.
Watch the video.
You can see all the 2026 videos on our forum!
Band-in-a-Box 2026 Video: AI Stems & Notes - split polyphonic audio into instruments and transcribe
This video demonstrates how to use the new AI-Notes feature together with the AI-Stems splitter, allowing you to select an audio file and have it separated into individual stems while transcribing each one to its own MIDI track. AI-Notes converts polyphonic audio—either full mixes or individual instruments—into MIDI that you can view in notation or play back instantly.
Watch the video.
You can see all the 2026 videos on our forum!
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-For UltraPAK customers, this includes 12 new RealStyles.
- MIDI Styles Set 92: Look Ma! More MIDI 15: Latin Jazz
- MIDI SuperTracks Set 46: Piano & Organ
- Instrumental Studies Set 24: Groovin' Blues Soloing
- Artist Performance Set 19: Songs with Vocals 9
- Playable RealTracks Set 5
- RealDrums Stems Set 9: Cool Brushes
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- Instrumental Studies 25 - Soul Jazz Guitar Soloing
- Artist Performance Set 20: Songs with Vocals 10
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Join Tobin as he takes you on a tour of the new user interface in Band-in-a-Box® 2026 for Windows®! This modern GUI redesign offers a sleek new look with updated toolbars, refreshed windows, and a smoother workflow. The brand-new side toolbar puts track selection, the MultiPicker Library, and other essential tools right at your fingertips. Plus, our upgraded Multi-View lets you layer multiple windows without overlap, giving you a highly flexible workspace. Many windows—including Tracks, Piano Roll, and more—have been redesigned for improved usability and a cleaner, more intuitive interface, and more!
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You can see all the 2026 videos on our forum!
Introducing XPro Styles PAK 10 – Now Available for Windows Band-in-a-Box 2025 and Higher!
We've just released XPro Styles PAK 10 for Windows & Mac Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 28 RealTracks and RealDrums!
Few things are certain in life: death, taxes, and a brand spankin’ new XPro Styles PAK! In this, the 10th edition of our XPro Styles PAK series, we’ve got 100 styles coming your way! We have the classic 25 styles each from the rock & pop, jazz, and country genres, and rounding out this volume's wildcard slot is 25 styles in the Praise & Worship genre! A wide spanning genre, you can find everything from rock, folk, country, and more underneath its umbrella. The included 28 RealTracks and RealDrums can be used with any Band-in-a-Box® 2026 (and higher) package.
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Video: XPro Styles PAK 10 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
Introducing Xtra Styles PAK 21 – Now Available for Windows Band-in-a-Box 2025 and Higher!
Xtra Styles PAK 21 for Windows & Mac Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
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Rejoice, one and all, for Xtra Styles PAK 21 for Band-in-a-Box® is here! We’re serving up 200 brand spankin’ new styles to delight your musical taste buds! The first three courses are the classics you’ve come to know and love, including offerings from the rock & pop, jazz, and country genres, but, not to be outdone, this year’s fourth course is bro country! A wide ranging genre, you can find everything from hip-hop, uptempo outlaw country, hard hitting rock, funk, and even electronica, all with that familiar bro country flair. The dinner bell has been rung, pickup up Xtra Styles PAK 21 today!
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Video: Xtra Styles PAK 21 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 21 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
Introducing XPro Styles PAK 10 – Now Available for Mac Band-in-a-Box 2025 and Higher!
We've just released XPro Styles PAK 10 for Mac & Windows Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 28 RealTracks and RealDrums!
Few things are certain in life: death, taxes, and a brand spankin’ new XPro Styles PAK! In this, the 10th edition of our XPro Styles PAK series, we’ve got 100 styles coming your way! We have the classic 25 styles each from the rock & pop, jazz, and country genres, and rounding out this volume's wildcard slot is 25 styles in the Praise & Worship genre! A wide spanning genre, you can find everything from rock, folk, country, and more underneath its umbrella. The included 28 RealTracks and RealDrums can be used with any Band-in-a-Box® 2026 (and higher) package.
Here’s just a small sampling of what you can look forward to in XPro Styles PAK 10: Soft indie folk worship songs, bumpin’ country boogies, gospel praise breaks, hard rockin’ pop, funky disco grooves, smooth Latin jazz pop, bossa nova fusion, western swing, alternative hip-hop, cool country funk, and much more!
Special offers until December 31st, 2025!
All the XPro Styles PAKs 1 - 10 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 10 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
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