|
Log in to post
|
Print Thread |
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Dec 2010
Posts: 95
Enthusiast
|
OP
Enthusiast
Joined: Dec 2010
Posts: 95 |
Wow. A month plus to get back to me AND YOU DIDN'T EVEN ADDRESS THE ORIGINAL PROBLEM I ASKED ABOUT! (See original post all the way at the bottom).
PGs tech support is useless these days. No phone support and not even responding to the question asked.
On 6/10/20 12:32 PM, PG Music Tech Support (Deryk) wrote:
>
> Hello Tom,
>
> Sorry for the late response.
>
> There are three types of plugin files included with the Mac Band-in-a-Box DAW Plugin: Audio Units (AU), VST3, and AAX. Which type you'll use partly depends on what your DAW supports.
>
> If your DAW is not picking up the AU, VST3, or AAX Band-in-a-Box DAW Plugin, you should check your DAW's Options or Preferences dialog to see what folders the program is scanning for plugins when it boots up. You may need to broaden the locations your DAW scans to include:
>
> AU: /Library/Audio/Plugins/Components (Garageband, Logic)
> VST3: Library/Audio/Plug-ins/VST3 (Most DAWs)
> AAX: /Library/Application Support/Avid/Audio/Plug-Ins. (Pro Tools)
>
> You can also check to confirm the Band-in-a-Box DAW Plugin files are actually installed by going to:
> Go | Go to folder - and then typing in those folder locations listed above.
>
> Thank you,
> Deryk
> PG Music Inc.
> Important Reminder: Please include all previous correspondence when replying to this message.
> On 2020-05-29 4:54 p.m., Tom Daigon wrote:
>>
>> Wow. After a month I had given up on ever hearing from you guys. Here is the screen shot.
>> On 5/29/20 4:24 PM, PG Music Tech Support (Ember) wrote:
>>>
>>> Hello Tom,
>>>
>>> Apologies for the delay in response.
>>>
>>> Can you go to Band-in-a-Box | About Band-in-a-Box and provide us with a screenshot of what the window displays?
>>>
>>> Thank you,
>>> Ember
>>> PG Music Inc.
>>> Important Reminder: Please include all previous correspondence when replying to this message.
>>> On 2020-04-21 1:07 p.m., Tom Daigon wrote:
>>>>
>>>> Mac 2020.
>>>> On 4/21/20 11:57 AM, PG Music Tech Support (Ember) wrote:
>>>>>
>>>>> Hello,
>>>>>
>>>>> Is this the 2019 version of the DAW plugin or the 2020 version? Is it for Mac or for Windows? Let us know!
>>>>>
>>>>> Thank you,
>>>>> Ember
>>>>> PG Music Inc.
>>>>> Important Reminder: Please include all previous correspondence when replying to this message.
>>>>> On 2020-04-06 6:28 a.m., Tom Daigon wrote:
>>>>>>
>>>>>> PG Music Tech Support:
>>>>>>
>>>>>> I have a completed song with frozen real tracks built in the stand alone version. I want to keep things as they are and drag the tracks into Studio One. When I try to use the Plugin to drag all the tracks at once ( instead of one by one in the stand alone), the tracks regenerate before I am allowed to drag them in. How can I stop the Plugin from doing this to my frozen tracks? Thank you
>>>>>>
>>>>>> Tom Daigon
Last edited by lasvideo; 06/10/20 11:04 AM.
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Jul 2000
Posts: 27,446
Veteran
|
|
Veteran
Joined: Jul 2000
Posts: 27,446 |
OK.
I try to cut companies some slack at this time, given that the staff cannot easily work together.
Just checking, there have been major updates to the plugin since you first asked your question. Have you tried the newest version?
Also, while the plugin has the potential to be very convenient and powerful, there is nothing stopping you from making music now. Just use drag 'n drop of your tracks the 'old' way. That's what I do anyway.
I'm passing this along to the developers to make sure they see your question.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Dec 2010
Posts: 95
Enthusiast
|
|
OP
Enthusiast
Joined: Dec 2010
Posts: 95 |
To answer your question...Yes, this is the most current Mac 2020 version.
Last edited by lasvideo; 06/10/20 11:08 AM.
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Oct 2008
Posts: 20,355
Veteran
|
|
Veteran
Joined: Oct 2008
Posts: 20,355 |
Lasvideo,
COVID-19 has made it difficult for many people and businesses all over the world for the last 3 to 4 months. Given the unique situation that this pandemic has created, I count myself lucky that PG Music still continue. From a couple of posts that I've read, though, they are not operating at peak efficiency because of meeting restrictions brought on by the contagion. It's because of this that I find myself wondering why the tone of your initial post in this thread is so harsh.
I may have missed it but I don't recall reading this problem on the forums. Did you post about it here?
Frozen tracks also need to be regenerated. All that happens with them is that the mapping data used to create the track is preserved so that each time the track is regenerated, it creates the same audio structure.
With the above in mind, are you saying that when you drag the track into Studio One, the audio structure of it changes so that each transfer gives a differently constructed backing track?
Also, do you get the same problem when you generate the tracks using the BIAB program and not the standalone plugin?
Regards,
Noel
MY SONGS...Audiophile BIAB 2026
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: May 2002
Posts: 7,673
PG Music Staff
|
|
PG Music Staff
Joined: May 2002
Posts: 7,673 |
A couple of points:
1. The plugin does not (yet) support frozen tracks.
2. I can duplicate a bug in the Mac Band-in-a-Box application that can cause frozen tracks to be regenerated if dragging individual tracks from the Track labels. A workaround is to use the Render to Audio dialog (Wave button -> Render with options.... and select One file per track). Then you would drag the tracks from Finder to your DAW.
Andrew
PG Music Inc.
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Dec 2010
Posts: 95
Enthusiast
|
|
OP
Enthusiast
Joined: Dec 2010
Posts: 95 |
Thank you very much Andrew. Thats is a helpful answer to my question.
The Render to Wave process was what I was using as a work around and will continue to do so.
Last edited by lasvideo; 06/10/20 12:49 PM.
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Dec 2019
Posts: 96
Enthusiast
|
|
Enthusiast
Joined: Dec 2019
Posts: 96 |
I do unterstand the Frustration exhibitioned here to some extend.
I have a (agreed minor) problem) with the DAW PlugIn and my DAW (REASON).
This is adressed since June 18th. The last Response I had 7 weeks ago.
I do understand that my problem may need involvment of developers and that these guy(s) may have a hugh Workload.
I do understand that covid complicates colaboration.
So I am able to get a grip on myself and refrain from expresing my feelings in such a rude way.
Yet I have bad feelings thinking about the support I get. It is irrational, but human.
Having that said. I wish things could go faster, but understand that a solution may take time. I have a workaround, so there is no real urgency.
But sending out an e-mail with answers to some simple questions. Or giving feedback regarding information I collected to help finding the cause of the problem. That can be done from first level support sitting in a home office.
Just some lifesign every second week seems possible to me. That is hardly asked to much, is it?
That would help to sustain my previous feeling that product, company and support real good and can be recommended to fellow people wholehearted.
Last edited by Uncle Paul; 10/11/20 05:24 AM. Reason: Typo
“Musicians”: UltraPak 2026
DAW: Fender Studio Pro +
"Instruments": VSTs and REs
Notation: Notion 6
Interface: NI Komplete Audio 6
Mic: RØDE NT1-A
Controller: Panorama P6/KAWAI VPC1/Atom
OS: Win 10 64 Pro
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Aug 2011
Posts: 10,969
Veteran
|
|
Veteran
Joined: Aug 2011
Posts: 10,969 |
Uncle Paul, Welcome to the forum and to Band-in-a-Box. Other forum members may be able to offer some insight about resolving your issue or suggest an additional workaround while you await a response from PG Music Support. You indicated you're having an issue using the Band-in-a-Box plugin with Reason, is that correct? If so, you may want to post a problem description either in the +++ Plugin for Windows +++ or +++ Plugin for Mac +++ forum section.
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Dec 2019
Posts: 96
Enthusiast
|
|
Enthusiast
Joined: Dec 2019
Posts: 96 |
Dear Jim,
thank you for this advice.
I hesitated to post that because of the large amount of Information that goes along with the problem description, but you encouraged me to do this anyhow. I left out some of the minor details and gave it a try.
Thanks again
“Musicians”: UltraPak 2026
DAW: Fender Studio Pro +
"Instruments": VSTs and REs
Notation: Notion 6
Interface: NI Komplete Audio 6
Mic: RØDE NT1-A
Controller: Panorama P6/KAWAI VPC1/Atom
OS: Win 10 64 Pro
|
|
|
|
|
|
|
|
|
|
|
|
Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box 2026 for Windows Special Offers End Tomorrow (January 15th, 2026) at 11:59 PM PST!
Time really is running out! Save up to 50% on Band-in-a-Box® 2026 for Windows® upgrades and receive a FREE Bonus PAK—only when you order by 11:59 PM PST on Thursday, January 15, 2026!
We've added many major new features and new content in a redesigned Band-in-a-Box® 2026 for Windows®!
Version 2026 introduces a modernized GUI redesign across the program, with updated toolbars, refreshed windows, smoother workflows, and a new Dark Mode option. There’s also a new side toolbar for quicker access to commonly used windows, and the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, making it easier to customize your workspace.
Another exciting new addition is the new AI-Notes feature, which can transcribe polyphonic audio into MIDI. You can view the results in notation or play them back as MIDI, and choose whether to process an entire track or focus on specific parts like drums, bass, guitars/piano, or vocals. There's over 100 new features in Band-in-a-Box® 2026 for Windows®.
There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
Upgrade your Band-in-a-Box for Windows to save up to 50% on most Band-in-a-Box® 2026 upgrade packages!
Plus, when you order your Band-in-a-Box® 2026 upgrade during our special, you'll receive a Free Bonus PAK of exciting new add-ons.
If you need any help deciding which package is the best option for you, just let us know. We are here to help!
Band-in-a-Box® 2026 for Windows® Special Offers Extended Until January 15, 2026!
Good news! You still have time to upgrade to the latest version of Band-in-a-Box® for Windows® and save. Our Band-in-a-Box® 2026 for Windows® special now runs through January 15, 2025!
We've packed Band-in-a-Box® 2026 with major new features, enhancements, and an incredible lineup of new content! The program now sports a sleek, modern GUI redesign across the entire interface, including updated toolbars, refreshed windows, smoother workflows, a new dark mode option, and more. The brand-new side toolbar provides quicker access to key windows, while the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, creating a flexible, clutter-free workspace. We have an amazing new “AI-Notes” feature. This transcribes polyphonic audio into MIDI so you can view it in notation or play it back as MIDI. You can process an entire track (all pitched instruments and drums) or focus on individual parts like drums, bass, guitars/piano, or vocals. There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
There are over 100 new features in Band-in-a-Box® 2026 for Windows®.
When you order purchase Band-in-a-Box® 2026 before 11:59 PM PST on January 15th, you'll also receive a Free Bonus PAK packed with exciting new add-ons.
Upgrade to Band-in-a-Box® 2026 for Windows® today! Check out the Band-in-a-Box® packages page for all the purchase options available.
Happy New Year!
Thank you for being part of the Band-in-a-Box® community.
Wishing you and yours a very happy 2026—Happy New Year from all of us at PG Music!
Season's Greetings!
Wishing everyone a happy, healthy holiday season—thanks for being part of our community!
The office will be closed for Christmas Day, but we will be back on Boxing Day (Dec 26th) at 6:00am PST.
Team PG
Band-in-a-Box 2026 Video: The Newly Designed Piano Roll Window
In this video, we explore the updated Piano Roll, complete with a modernized look and exciting new features. You’ll see new filtering options that make it easy to focus on specific note groups, smoother and more intuitive note entry and editing, and enhanced options for zooming, looping, and more.
Watch the video.
You can see all the 2026 videos on our forum!
Band-in-a-Box 2026 Video: AI Stems & Notes - split polyphonic audio into instruments and transcribe
This video demonstrates how to use the new AI-Notes feature together with the AI-Stems splitter, allowing you to select an audio file and have it separated into individual stems while transcribing each one to its own MIDI track. AI-Notes converts polyphonic audio—either full mixes or individual instruments—into MIDI that you can view in notation or play back instantly.
Watch the video.
You can see all the 2026 videos on our forum!
Bonus PAK and 49-PAK for Band-in-a-Box® 2026 for Windows®
With your version 2026 for Windows Pro, MegaPAK, UltraPAK, UltraPAK+, Audiophile Edition or PlusPAK purchase, we'll include a Bonus PAK full of great new Add-ons for FREE! Or upgrade to the 2026 49-PAK for only $49 to receive even more NEW Add-ons including 20 additional RealTracks!
These PAKs are loaded with additional add-ons to supercharge your Band-in-a-Box®!
This Free Bonus PAK includes:
- The 2026 RealCombos Booster PAK:
-For Pro customers, this includes 27 new RealTracks and 23 new RealStyles.
-For MegaPAK customers, this includes 25 new RealTracks and 23 new RealStyles.
-For UltraPAK customers, this includes 12 new RealStyles.
- MIDI Styles Set 92: Look Ma! More MIDI 15: Latin Jazz
- MIDI SuperTracks Set 46: Piano & Organ
- Instrumental Studies Set 24: Groovin' Blues Soloing
- Artist Performance Set 19: Songs with Vocals 9
- Playable RealTracks Set 5
- RealDrums Stems Set 9: Cool Brushes
- SynthMaster Sounds Set 1 (with audio demos)
- Android Band-in-a-Box® App (included)
Looking for more great add-ons, then upgrade to the 2026 49-PAK for just $49 and you'll get:
- 20 Bonus Unreleased RealTracks and RealDrums with 20 RealStyle.
- FLAC Files (lossless audio files) for the 20 Bonus Unreleased RealTracks and RealDrums
- MIDI Styles Set 93: Look Ma! More MIDI 16: SynthMaster
- MIDI SuperTracks Set 47: More SynthMaster
- Instrumental Studies 25 - Soul Jazz Guitar Soloing
- Artist Performance Set 20: Songs with Vocals 10
- RealDrums Stems Set 10: Groovin' Sticks
- SynthMaster Sounds & Styles Set 2 (sounds & styles with audio demos)
Learn more about the Bonus PAKs for Band-in-a-Box® 2026 for Windows®!
|
|
|
|
|
|
|
|
|
|
|
|
Forums57
Topics85,734
Posts795,442
Members39,941
| |
Most Online25,754
Jan 24th, 2025
|
|
|
|
|
|
|
|
|
Dansk
Deutsch - Windows
Español
Français - Windows
Italiano - Windows
Nederlands
Polski
Português
Svenskt
русский
Japanese
Simplified Chinese
Traditional Chinese
Korean