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Help! Tech S.O.S (Off topic)
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Joined: Dec 2010
Posts: 90
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OP
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Joined: Dec 2010
Posts: 90 |
Wow. A month plus to get back to me AND YOU DIDN'T EVEN ADDRESS THE ORIGINAL PROBLEM I ASKED ABOUT! (See original post all the way at the bottom).
PGs tech support is useless these days. No phone support and not even responding to the question asked.
On 6/10/20 12:32 PM, PG Music Tech Support (Deryk) wrote:
>
> Hello Tom,
>
> Sorry for the late response.
>
> There are three types of plugin files included with the Mac Band-in-a-Box DAW Plugin: Audio Units (AU), VST3, and AAX. Which type you'll use partly depends on what your DAW supports.
>
> If your DAW is not picking up the AU, VST3, or AAX Band-in-a-Box DAW Plugin, you should check your DAW's Options or Preferences dialog to see what folders the program is scanning for plugins when it boots up. You may need to broaden the locations your DAW scans to include:
>
> AU: /Library/Audio/Plugins/Components (Garageband, Logic)
> VST3: Library/Audio/Plug-ins/VST3 (Most DAWs)
> AAX: /Library/Application Support/Avid/Audio/Plug-Ins. (Pro Tools)
>
> You can also check to confirm the Band-in-a-Box DAW Plugin files are actually installed by going to:
> Go | Go to folder - and then typing in those folder locations listed above.
>
> Thank you,
> Deryk
> PG Music Inc.
> Important Reminder: Please include all previous correspondence when replying to this message.
> On 2020-05-29 4:54 p.m., Tom Daigon wrote:
>>
>> Wow. After a month I had given up on ever hearing from you guys. Here is the screen shot.
>> On 5/29/20 4:24 PM, PG Music Tech Support (Ember) wrote:
>>>
>>> Hello Tom,
>>>
>>> Apologies for the delay in response.
>>>
>>> Can you go to Band-in-a-Box | About Band-in-a-Box and provide us with a screenshot of what the window displays?
>>>
>>> Thank you,
>>> Ember
>>> PG Music Inc.
>>> Important Reminder: Please include all previous correspondence when replying to this message.
>>> On 2020-04-21 1:07 p.m., Tom Daigon wrote:
>>>>
>>>> Mac 2020.
>>>> On 4/21/20 11:57 AM, PG Music Tech Support (Ember) wrote:
>>>>>
>>>>> Hello,
>>>>>
>>>>> Is this the 2019 version of the DAW plugin or the 2020 version? Is it for Mac or for Windows? Let us know!
>>>>>
>>>>> Thank you,
>>>>> Ember
>>>>> PG Music Inc.
>>>>> Important Reminder: Please include all previous correspondence when replying to this message.
>>>>> On 2020-04-06 6:28 a.m., Tom Daigon wrote:
>>>>>>
>>>>>> PG Music Tech Support:
>>>>>>
>>>>>> I have a completed song with frozen real tracks built in the stand alone version. I want to keep things as they are and drag the tracks into Studio One. When I try to use the Plugin to drag all the tracks at once ( instead of one by one in the stand alone), the tracks regenerate before I am allowed to drag them in. How can I stop the Plugin from doing this to my frozen tracks? Thank you
>>>>>>
>>>>>> Tom Daigon
Last edited by lasvideo; 06/10/20 12:04 PM.
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Help! Tech S.O.S (Off topic)
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Joined: Jul 2000
Posts: 27,058
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Joined: Jul 2000
Posts: 27,058 |
OK.
I try to cut companies some slack at this time, given that the staff cannot easily work together.
Just checking, there have been major updates to the plugin since you first asked your question. Have you tried the newest version?
Also, while the plugin has the potential to be very convenient and powerful, there is nothing stopping you from making music now. Just use drag 'n drop of your tracks the 'old' way. That's what I do anyway.
I'm passing this along to the developers to make sure they see your question.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Help! Tech S.O.S (Off topic)
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Joined: Dec 2010
Posts: 90
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OP
Enthusiast
Joined: Dec 2010
Posts: 90 |
To answer your question...Yes, this is the most current Mac 2020 version.
Last edited by lasvideo; 06/10/20 12:08 PM.
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Help! Tech S.O.S (Off topic)
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Joined: Oct 2008
Posts: 19,839
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Lasvideo,
COVID-19 has made it difficult for many people and businesses all over the world for the last 3 to 4 months. Given the unique situation that this pandemic has created, I count myself lucky that PG Music still continue. From a couple of posts that I've read, though, they are not operating at peak efficiency because of meeting restrictions brought on by the contagion. It's because of this that I find myself wondering why the tone of your initial post in this thread is so harsh.
I may have missed it but I don't recall reading this problem on the forums. Did you post about it here?
Frozen tracks also need to be regenerated. All that happens with them is that the mapping data used to create the track is preserved so that each time the track is regenerated, it creates the same audio structure.
With the above in mind, are you saying that when you drag the track into Studio One, the audio structure of it changes so that each transfer gives a differently constructed backing track?
Also, do you get the same problem when you generate the tracks using the BIAB program and not the standalone plugin?
Regards,
Noel
MY SONGS...Audiophile BIAB 2025
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Help! Tech S.O.S (Off topic)
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Joined: May 2002
Posts: 7,418
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 7,418 |
A couple of points:
1. The plugin does not (yet) support frozen tracks.
2. I can duplicate a bug in the Mac Band-in-a-Box application that can cause frozen tracks to be regenerated if dragging individual tracks from the Track labels. A workaround is to use the Render to Audio dialog (Wave button -> Render with options.... and select One file per track). Then you would drag the tracks from Finder to your DAW.
Andrew
PG Music Inc.
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Help! Tech S.O.S (Off topic)
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Joined: Dec 2010
Posts: 90
Enthusiast
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OP
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Joined: Dec 2010
Posts: 90 |
Thank you very much Andrew. Thats is a helpful answer to my question.
The Render to Wave process was what I was using as a work around and will continue to do so.
Last edited by lasvideo; 06/10/20 01:49 PM.
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Help! Tech S.O.S (Off topic)
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Joined: Dec 2019
Posts: 81
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Joined: Dec 2019
Posts: 81 |
I do unterstand the Frustration exhibitioned here to some extend.
I have a (agreed minor) problem) with the DAW PlugIn and my DAW (REASON).
This is adressed since June 18th. The last Response I had 7 weeks ago.
I do understand that my problem may need involvment of developers and that these guy(s) may have a hugh Workload.
I do understand that covid complicates colaboration.
So I am able to get a grip on myself and refrain from expresing my feelings in such a rude way.
Yet I have bad feelings thinking about the support I get. It is irrational, but human.
Having that said. I wish things could go faster, but understand that a solution may take time. I have a workaround, so there is no real urgency.
But sending out an e-mail with answers to some simple questions. Or giving feedback regarding information I collected to help finding the cause of the problem. That can be done from first level support sitting in a home office.
Just some lifesign every second week seems possible to me. That is hardly asked to much, is it?
That would help to sustain my previous feeling that product, company and support real good and can be recommended to fellow people wholehearted.
Last edited by Uncle Paul; 10/11/20 06:24 AM. Reason: Typo
“Musicians”: UltraPak 2025
DAW: Studio One Pro +
"Instruments": VSTs and REs
Notation: Notion 6
Interface: NI Komplete Audio 6
Mic: RØDE NT1-A
Controller: Panorama P6/KAWAI VPC1/Atom
OS: Win 10 64 Pro
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Help! Tech S.O.S (Off topic)
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Joined: Aug 2011
Posts: 10,819
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Veteran
Joined: Aug 2011
Posts: 10,819 |
Uncle Paul, Welcome to the forum and to Band-in-a-Box. Other forum members may be able to offer some insight about resolving your issue or suggest an additional workaround while you await a response from PG Music Support. You indicated you're having an issue using the Band-in-a-Box plugin with Reason, is that correct? If so, you may want to post a problem description either in the +++ Plugin for Windows +++ or +++ Plugin for Mac +++ forum section.
Jim Fogle - 2025 BiaB (Build 1128) RB (Build 5) - Ultra+ PAK DAWs: Cakewalk Sonar - Standalone: Zoom MRS-8 Laptop: i3 Win 10, 8GB ram 500GB HDD Desktop: i7 Win 11, 12GB ram 256GB SSD, 4 TB HDD Music at: https://fogle622.wix.com/fogle622-audio-home
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Help! Tech S.O.S (Off topic)
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Joined: Dec 2019
Posts: 81
Enthusiast
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Enthusiast
Joined: Dec 2019
Posts: 81 |
Dear Jim,
thank you for this advice.
I hesitated to post that because of the large amount of Information that goes along with the problem description, but you encouraged me to do this anyhow. I left out some of the minor details and gave it a try.
Thanks again
“Musicians”: UltraPak 2025
DAW: Studio One Pro +
"Instruments": VSTs and REs
Notation: Notion 6
Interface: NI Komplete Audio 6
Mic: RØDE NT1-A
Controller: Panorama P6/KAWAI VPC1/Atom
OS: Win 10 64 Pro
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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New RealTracks Released with Band-in-a-Box 2025!
We’ve expanded the Band-in-a-Box® RealTracks library with 202 incredible new RealTracks (in sets 449-467) across Jazz, Blues, Funk, World, Pop, Rock, Country, Americana, and Praise & Worship—featuring your most requested styles!
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These RealTracks includes “Soul Jazz” with Neil Swainson (bass), Mike Clark (drums), Charles Treadway (organ), Miles Black (piano), and Brent Mason (guitar). Enjoy “Requested ’60s” jazz, classic acoustic blues with Colin Linden, and more of our popular 2-handed piano soloing. Plus, a RealTracks first—Tango with bandoneon, recorded in Argentina!
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Country, Americana & Praise (Sets 462–467):
We’ve added new RealTracks across bro country, Americana, praise & worship, vintage country, and songwriter piano. Highlights include Brent Mason (electric guitar), Eddie Bayers (drums), Doug Jernigan (pedal steel), John Jarvis (piano), Glen Duncan (banjo, mandolin & fiddle), Mike Harrison (electric bass) and more—offering everything from modern sounds to heartfelt Americana styles
Check out all the 202 New RealTracks (in sets 456-467)
And, if you are looking for more, the 2025 49-PAK (for $49) includes an additional 20 RealTracks with exciting new sounds and genre-spanning styles. Enjoy RealTracks firsts like Chinese instruments (guzheng & dizi), the bandoneon in an authentic Argentine tango trio, and the classic “tic-tac” baritone guitar for vintage country.
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- The 2025 RealCombos Booster PAK:
-For Pro customers, this includes 33 new RealTracks and 65+ new RealStyles.
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-For UltraPAK customers, this includes 20 new RealStyles.
- Look Ma! More MIDI 13: Country & Americana
- Instrumental Studies Set 22: 2-Hand Piano Soloing - Rhythm Changes
- MIDI SuperTracks Set 44: Jazz Piano
- Artist Performance Set 17: Songs with Vocals 7
- Playable RealTracks Set 4
- RealDrums Stems Set 7: Jazz with Mike Clark
- SynthMaster Sounds and Styles (with audio demos)
- 128 GM MIDI Patch Audio Demos.
Looking for more great add-ons, then upgrade to the 2025 49-PAK for just $49 and you'll get:
- 20 Bonus Unreleased RealTracks and RealDrums with 20 RealStyles,
- FLAC Files (lossless audio files) for the 20 Bonus Unreleased RealTracks and RealDrums
- Look Ma! More MIDI 14: SynthMaster,
- Instrumental Studies Set 23: More '80s Hard Rock Soloing,
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- Artist Performance Set 18: Songs with Vocals 8
- RealDrums Stems Set 8: Pop, Funk & More with Jerry Roe
Learn more about the Bonus PAKs for Band-in-a-Box® 2025 for Mac®!
New! Xtra Styles PAK 20 for Band-in-a-Box 2025 and Higher for Mac!
Xtra Styles PAK 20 for Mac & Windows Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest and greatest in the all new Xtra Styles PAK 20 for Band-in-a-Box! This fresh installment is packed with 200 all-new styles spanning the rock & pop, jazz, and country genres you've come to expect, as well as the exciting inclusion of electronic styles!
In this PAK you’ll discover: Minimalist Modern Funk, New Wave Synth Pop, Hard Bop Latin Groove, Gospel Country Shuffle, Cinematic Synthwave, '60s Motown, Funky Lo-Fi Bossa, Heavy 1980s Metal, Soft Muted 12-8 Folk, J-Pop Jazz Fusion, and many more!
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Video: Xtra Styles PAK 20 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 20 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
New! XPro Styles PAK 9 for Band-in-a-Box 2025 and higher for Mac!
We've just released XPro Styles PAK 9 for Mac & Windows Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 29 RealTracks/RealDrums!
We've been hard at it to bring you the latest and greatest in this 9th installment of our popular XPro Styles PAK series! Included are 75 styles spanning the rock & pop, jazz, and country genres (25 styles each) that fans have come to expect, as well as 25 styles in this volume's wildcard genre: funk & R&B!
If you're itching to get a sneak peek at what's included in XPro Styles PAK 9, here is a small helping of what you can look forward to: Funky R&B Horns, Upbeat Celtic Rock, Jazz Fusion Salsa, Gentle Indie Folk, Cool '60s Soul, Funky '70s R&B, Smooth Jazz Hip Hop, Acoustic Rockabilly Swing, Funky Reggae Dub, Dreamy Retro Latin Jazz, Retro Soul-Rock Fusion, and much more!
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Video: XPro Styles PAK 9 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
New! Xtra Styles PAK 20 for Band-in-a-Box 2025 and Higher for Windows!
Xtra Styles PAK 20 for Windows & Mac Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest and greatest in the all new Xtra Styles PAK 20 for Band-in-a-Box! This fresh installment is packed with 200 all-new styles spanning the rock & pop, jazz, and country genres you've come to expect, as well as the exciting inclusion of electronic styles!
In this PAK you’ll discover: Minimalist Modern Funk, New Wave Synth Pop, Hard Bop Latin Groove, Gospel Country Shuffle, Cinematic Synthwave, '60s Motown, Funky Lo-Fi Bossa, Heavy 1980s Metal, Soft Muted 12-8 Folk, J-Pop Jazz Fusion, and many more!
All the Xtra Styles PAKs 1 - 20 are on special for only $29 each (reg $49), or get all 209 PAKs for $199 (reg $399)! Order now!
Learn more and listen to demos of the Xtra Styles PAK 20.
Video: Xtra Styles PAK 20 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 20 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
New! XPro Styles PAK 9 for Band-in-a-Box 2025 and higher for Windows!
We've just released XPro Styles PAK 9 for Windows & Mac Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 29 RealTracks/RealDrums!
We've been hard at it to bring you the latest and greatest in this 9th installment of our popular XPro Styles PAK series! Included are 75 styles spanning the rock & pop, jazz, and country genres (25 styles each) that fans have come to expect, as well as 25 styles in this volume's wildcard genre: funk & R&B!
If you're itching to get a sneak peek at what's included in XPro Styles PAK 9, here is a small helping of what you can look forward to: Funky R&B Horns, Upbeat Celtic Rock, Jazz Fusion Salsa, Gentle Indie Folk, Cool '60s Soul, Funky '70s R&B, Smooth Jazz Hip Hop, Acoustic Rockabilly Swing, Funky Reggae Dub, Dreamy Retro Latin Jazz, Retro Soul-Rock Fusion, and much more!
Special Pricing! Until July 31, 2024, all the XPro Styles PAKs 1 - 9 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 9 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
Video: Band-in-a-Box® 2025 for Mac®: VST3 Plugin Support
Band-in-a-Box® 2025 for Mac® now includes support for VST3 plugins, alongside VST and AU. Use them with MIDI or audio tracks for even more creative possibilities in your music production.
Band-in-a-Box® 2025 for Macs®: VST3 Plugin Support
Video: Band-in-a-Box® 2025 for Mac®: Using VST3 Plugins
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