Might be better to contact them directly through their support channel. This is a user forum, and there are no guarantees that PG Music staff will review every post, or be able to respond to every post.
BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
How though? Their support email seems really bad since they do not seem to respond except for an initial automatic reply.
Live chat?
BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
Ok, I tried the online chat again. This time, the experience was heaps better than previous attempts with the chat. This person was friendly and actually tried it out then and there.
He was able to reproduce the same noise on his side and then tried heaps of stuff with drivers etc. to get around it. Needless to say, he was also not able to fix it and it has now been logged as a bug.
So now I wonder why nobody here could reproduce it?
Regards Bernt
Band in a Box Latest: ULTRA 2020 (734) on Win 10 And: MEGA 2020 (720) on Windows 7
Ok, I tried the online chat again. This time, the experience was heaps better than previous attempts with the chat. This person was friendly and actually tried it out then and there.
He was able to reproduce the same noise on his side and then tried heaps of stuff with drivers etc. to get around it. Needless to say, he was also not able to fix it and it has now been logged as a bug.
So now I wonder why nobody here could reproduce it?
Regards Bernt
This is interesting. I just went back and tried it on both of my computers. One has the MO Realtek chip and the other has a Roland Octa-Capture audio interface. They were both dead quiet under your conditions. Both computers use Intel chips.
Weird isn't it.
My boss calls me "the computer". Nothing to do with intelligence. I go to sleep if left unattended for 15 minutes.
64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware
The way to get it going is: 1) open BIAB 2) select a style. 3) Generate and play the style for a few bars normally. 4) Crank up the "All Songs Volume" in the mixer 5) If you can't hear it, mute all instruments and re-play.
I think it has to play normally the first time.
And exactly same on 32 bit version produces dead silence.
Build is 728 her but the previous 2 versions were the same.
Regards Bernt
Last edited by berntd; 08/17/2002:52 PM.
Band in a Box Latest: ULTRA 2020 (734) on Win 10 And: MEGA 2020 (720) on Windows 7
Berntd is correct. Opened up BBW64.EXE I loaded up a random song, muted all the tracks and turned up the volume and the background noise sounds like a buzzing sound in the background at a medium frequency. Sounds like bad un-grounded audio cable on a stage, which it obviously is not. The noise is coming from BIAB.
I did not have to even play a few bars. The noise is generated as soon as I hit the play button. When I press stop or pause, it goes away but comes back when I resume playing. Got the same results on my laptop as I did on my desktop.
Did the same settings with BBW.EXE and it was quiet, no noise. Tried various settings, even reset it to factory settings and the results are the same. I could not make it go away.
I normally run everything through a mixer before going to my studio monitors so I normally keep the output from the computer at a low volume. I would not even have noticed it if it had not been brought up here in the forum.
To me is does sound like the 64bit version is introducing unwanted noise in the background when the volume is turned up really high.
BIAB2026 Windows 10 Pro (Never Windows 11!) WA6NCB
Berntd is correct. Opened up BBW64.EXE I loaded up a random song, muted all the tracks and turned up the volume and the background noise sounds like a buzzing sound in the background at a medium frequency. Sounds like bad un-grounded audio cable on a stage, which it obviously is not. The noise is coming from BIAB.
Tried to reproduce and there was no noise introduced. All was perfectly silent until I unmuted a track.
I can confirm same problem is happening here on two pc's on 64 bit Biab build 728 ( one with external asio drivers and other one with internal was). All tracks muted and volume cranked up gives nasty sound
i confirm that if i mute all the tracks and turn master volume up to full i get the noise. but in real life i wouldn't do that. when i first just played the track it sounded fine so without the muting and all songs volume change i wouldn't have noticed any background noise using BIAB 64 bit normally. doesn't happen in 32 bit which i tried first.
however, when i set BIAB 64 bit to make the noise then opened the same file in 32 bit i got the noise which disappeared when i closed BIAB 32 bit and reopened.
almost as if BIAB 64 bit overloads the sound system when set to max volume. same track opened in RB (admittedly RB is 32 bit) no noise or problem
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