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Band-in-a-Box for Windows
Joined: May 2010
Posts: 273
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Joined: May 2010
Posts: 273
Hello all,

I can not hear the previews in the realtrack and style picker window.
Doublelclicking the realtrack or style starts the play function, but nothing is sounding. That happens with all styles as it seems.

What might have gone wrong with this installation? I would have assumed, that that simply works?!

thanks for your advice.

Cheers
Stefan

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Realtracks_not_sounding.png (51.56 KB, 53 downloads)
Style_not_sounding.png (67.49 KB, 53 downloads)
Last edited by Museeker; 03/23/21 10:47 AM.

DAW: Studio One 6.2 Pro
Interfaces: StudioLive AR12c, Scarlett 8i6
Windows 11 Professional
AMD Ryzen 9 4900H, 16GB, 3,30 GHz
Band-in-a-Box for Windows
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First thing to try is to Return To Factory Settings (Options menu)


BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
Band-in-a-Box for Windows
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Second thing to try is to ensure you haven't inadvertently set the volume to zero.


BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
Band-in-a-Box for Windows
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Hey there Museeker,

Another thing that you can check too is what audio driver type you're using. If you go to Options | Preferences | Audio, are you using MME, ASIO, or WAS?

If you're using ASIO and not getting any sound in the StylePicker and RealTracks Picker, but you are on the main Band-in-a-Box window when you hit play, that could be one cause. If this is the case, when you go to Options | Preferences | Audio | Audio Drivers, there's a checkbox that says "ASIO Always ON". It's usually checked by default, but if you uncheck it and hit OK on each of the windows until the close, then close the program and reboot your computer, then re-launch Band-in-a-Box, you may get sound in the StylePicker when demoing. If that's the case, then it was likely the ASIO driver being "active" elsewhere already and it wasn't able to release in order to demo for you.

There are a couple different reasons this could be happening if the above messages from VideoTrack and the suggestion included in this post do not resolve the issue for you. In such an event, it may be best to shoot us an e-mail at support@pgmusic.com where we can go over some more specific details with you and troubleshoot together.

Last edited by Ember - PG Music; 03/23/21 02:01 PM.

Cheers,
Ember
Band-in-a-Box for Windows
Joined: May 2010
Posts: 273
Apprentice
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Apprentice
Joined: May 2010
Posts: 273
Hey all,

found the problem after checking all you suggestions, doing all the stuff that did not do the trick.

Finally I found the error in the Windows mixer settings in the taskbar.
For some reason I had not my audio interface active there. That was the problem. After synchronizing this setting with my asio settings in Biab, it worked :-)

Screenshot attached.

Cheers
Stefan

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Windows_Mixer_settings.png (68.53 KB, 26 downloads)
Last edited by Museeker; 03/23/21 06:32 PM.

DAW: Studio One 6.2 Pro
Interfaces: StudioLive AR12c, Scarlett 8i6
Windows 11 Professional
AMD Ryzen 9 4900H, 16GB, 3,30 GHz
Band-in-a-Box for Windows
Joined: Jun 2012
Posts: 21,096
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Great, thanks for letting us know that you resolved.


BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
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With the release of Band-in-a-Box® 2026 for Mac, we’re rolling out a collection of brand-new videos on our YouTube channel. We’ll keep this forum post updated so you can easily find all the latest videos in one convenient spot.

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