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Band-in-a-Box for Windows
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Joined: Aug 2009
Posts: 12
Newbie
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OP
Newbie
Joined: Aug 2009
Posts: 12 |
Dear Peter, for about 24 hours by now I am trying to place an order for the $99 DVD update from BIAB 2009.5 to 2010. The whole process is an utter nightmare: provided phone numbers do not work from here (Europe, Germany), the PG Live Chat is dead as a dodo, my mail to sales@pgmusic.com does not get answered (yes, I considered the timeshift). I just wonder what that's all about? DVDs are the best upgrade option for me. I do not want another usb hard drive lying around. I run BIAB on a small 12.1" notebook and for mobility reasons do not need any peripherals connected to it. Why is customer support so poor? Why can't I place an order? Why does nobody respond? Why is the whole process made so difficult and murky? On purpose, because PG wants customers to buy the HDs? Well if that's the case: I will not get any HD because they do not fit my needs! (Just to put things straight.) In a few minutes I'll jump on a train and will not be back before January. Therefore I will not be able to place an order anymore for I'll have no internet access during that time. So even I've tried on 3 different channels (phone, chat, mail) I could not get the DVD option because pgmusic does not communicate. You might imagine what I am thinking now of pgmusic and the way they handle customer relations. Apart from that I wish everyone a merry christmas an a happy new year (with or without BIAB 2010). Best, Septolus
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Band-in-a-Box for Windows
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Joined: Aug 2009
Posts: 12
Newbie
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OP
Newbie
Joined: Aug 2009
Posts: 12 |
Quick update before I really've got to leave: Got a working phone number from pg (thanks Jareth@pg).Now take a breath: At the phone I was told that they have got no information of a 99$ DVD-Upgrade, the only thing they have got on offer is the 139$ USB-HD. So it is impossible to order via phone, there is no download option and no online store for it. What is that supposed to be? Common PG, don't mess around with us!
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Band-in-a-Box for Windows
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Joined: May 2002
Posts: 7,801
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 7,801 |
Hello Septolus,
Yes, you're right there is a DVD option - we'll try contacting you. Or, you could give us another call. There is an international toll-free number if freephone service is available in your area: + 800-4746-8742 (access code from Germany - 00)
Andrew
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: Nov 2009
Posts: 5
Newbie
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Newbie
Joined: Nov 2009
Posts: 5 |
A little off topic, but I'd like to say that I just had great service from the team.
I bought 2009.5 localy. (I happen to live in Victoria.) When I went to register it, I saw that 2010 had come out. I contacted PGMusic via email and received a message the next day. Jareth answered the questions I had regarding upgrading to 2010. When I asked about updating to the Mega Pac, I also got a fast reply. After a couple more emails, the upgrade was in the works. I was advised to call to confirm my address, as the team was receiving quite a few emails lately. I phoned this morning and was able to upgrade everything within about 10 minutes.
i will be able to pick up my new package on Monday (my first available day off), and will have a much better system than what I had intended to purchase at slightly less than what I expected to pay. Thanks Team PG.
Sorry for going off topic Septolus. I was really happy with the service I received and thought it would be fair to see a counterpoint. Hopefully everything gets fixed up for you.
Scotty
It's better to keep quiet and appear stupid, rather than speak and remove all doubt.
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Band-in-a-Box 2026 for Mac is Here!
Band-in-a-Box® 2026 for Mac is here and it is packed with major new features! There’s a new modern look, a GUI redesign to all areas of the program including toolbars, windows, workflow and more. There’s a Multi-view layout for organizing multiple windows. A standout addition is the powerful AI-Notes feature, which uses AI neural-net technology to transcribe polyphonic audio into MIDI—entire mixes or individual instruments—making it easy to study, view, and play parts from any song. And that’s just the beginning—there are over 100 new features in this exciting release.
Along with version 2026, we've released an incredible lineup of new content! There's 202 new RealTracks, brand-new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two new RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
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Holiday Weekend Hours
As we hop into the Easter weekend, here are our holiday hours:
April 3 (Good Friday): 8:00 AM – 4:00 PM PDT
April 4 (Saturday): Closed
April 5 (Easter Sunday): Closed
April 6 (Easter Monday): Open regular hours
Wishing you an egg-cellent weekend!
— Team PG
Update to Build 10 of RealBand® 2026 for Windows®!
If you're already using RealBand 2026 for Windows, download build 10 to get all the latest additions and enhancements.
Band-in-a-Box® 2025 for Mac® users: Build 904 now available!
If you're already using Band-in-a-Box® 2025 for Mac®, make sure to grab the latest update! Build 904 is now available for download and includes the newest additions and enhancements from our team.
Band-in-a-Box® 2026 for Windows® users: Build 1237 is now available!
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PowerTracks Pro 2026 for Windows is Here!
PowerTracks 2026 is here—bringing powerful new enhancements designed to make your production workflow faster, smoother, and more intuitive than ever.
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The Master Volume is now applied at the end of the audio chain for consistent levels and full-signal master effects.
Tablature now includes a “Save bends when saving XML” option for improved compatibility with PG Music tools. Plus, you can instantly match all track heights with a simple Ctrl-release after resizing, and Add2 chords from MGU/SGU files are now fully supported... and more!
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We've added many major new features and new content in a redesigned Band-in-a-Box® 2026 for Windows®!
Version 2026 introduces a modernized GUI redesign across the program, with updated toolbars, refreshed windows, smoother workflows, and a new Dark Mode option. There’s also a new side toolbar for quicker access to commonly used windows, and the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, making it easier to customize your workspace.
Another exciting new addition is the new AI-Notes feature, which can transcribe polyphonic audio into MIDI. You can view the results in notation or play them back as MIDI, and choose whether to process an entire track or focus on specific parts like drums, bass, guitars/piano, or vocals. There's over 100 new features in Band-in-a-Box® 2026 for Windows®.
There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
Upgrade your Band-in-a-Box for Windows to save up to 50% on most Band-in-a-Box® 2026 upgrade packages!
Plus, when you order your Band-in-a-Box® 2026 upgrade during our special, you'll receive a Free Bonus PAK of exciting new add-ons.
If you need any help deciding which package is the best option for you, just let us know. We are here to help!
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