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Band-in-a-Box for Windows
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Joined: Aug 2009
Posts: 12
Newbie
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OP
Newbie
Joined: Aug 2009
Posts: 12 |
Dear Peter, for about 24 hours by now I am trying to place an order for the $99 DVD update from BIAB 2009.5 to 2010. The whole process is an utter nightmare: provided phone numbers do not work from here (Europe, Germany), the PG Live Chat is dead as a dodo, my mail to sales@pgmusic.com does not get answered (yes, I considered the timeshift). I just wonder what that's all about? DVDs are the best upgrade option for me. I do not want another usb hard drive lying around. I run BIAB on a small 12.1" notebook and for mobility reasons do not need any peripherals connected to it. Why is customer support so poor? Why can't I place an order? Why does nobody respond? Why is the whole process made so difficult and murky? On purpose, because PG wants customers to buy the HDs? Well if that's the case: I will not get any HD because they do not fit my needs! (Just to put things straight.) In a few minutes I'll jump on a train and will not be back before January. Therefore I will not be able to place an order anymore for I'll have no internet access during that time. So even I've tried on 3 different channels (phone, chat, mail) I could not get the DVD option because pgmusic does not communicate. You might imagine what I am thinking now of pgmusic and the way they handle customer relations. Apart from that I wish everyone a merry christmas an a happy new year (with or without BIAB 2010). Best, Septolus
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Band-in-a-Box for Windows
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Joined: Aug 2009
Posts: 12
Newbie
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OP
Newbie
Joined: Aug 2009
Posts: 12 |
Quick update before I really've got to leave: Got a working phone number from pg (thanks Jareth@pg).Now take a breath: At the phone I was told that they have got no information of a 99$ DVD-Upgrade, the only thing they have got on offer is the 139$ USB-HD. So it is impossible to order via phone, there is no download option and no online store for it. What is that supposed to be? Common PG, don't mess around with us!
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Band-in-a-Box for Windows
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Joined: May 2002
Posts: 7,653
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 7,653 |
Hello Septolus,
Yes, you're right there is a DVD option - we'll try contacting you. Or, you could give us another call. There is an international toll-free number if freephone service is available in your area: + 800-4746-8742 (access code from Germany - 00)
Andrew
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: Nov 2009
Posts: 5
Newbie
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Newbie
Joined: Nov 2009
Posts: 5 |
A little off topic, but I'd like to say that I just had great service from the team.
I bought 2009.5 localy. (I happen to live in Victoria.) When I went to register it, I saw that 2010 had come out. I contacted PGMusic via email and received a message the next day. Jareth answered the questions I had regarding upgrading to 2010. When I asked about updating to the Mega Pac, I also got a fast reply. After a couple more emails, the upgrade was in the works. I was advised to call to confirm my address, as the team was receiving quite a few emails lately. I phoned this morning and was able to upgrade everything within about 10 minutes.
i will be able to pick up my new package on Monday (my first available day off), and will have a much better system than what I had intended to purchase at slightly less than what I expected to pay. Thanks Team PG.
Sorry for going off topic Septolus. I was really happy with the service I received and thought it would be fair to see a counterpoint. Hopefully everything gets fixed up for you.
Scotty
It's better to keep quiet and appear stupid, rather than speak and remove all doubt.
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Band-in-a-Box 2026 for Windows Special Offers End Tomorrow (January 15th, 2026) at 11:59 PM PST!
Time really is running out! Save up to 50% on Band-in-a-Box® 2026 for Windows® upgrades and receive a FREE Bonus PAK—only when you order by 11:59 PM PST on Thursday, January 15, 2026!
We've added many major new features and new content in a redesigned Band-in-a-Box® 2026 for Windows®!
Version 2026 introduces a modernized GUI redesign across the program, with updated toolbars, refreshed windows, smoother workflows, and a new Dark Mode option. There’s also a new side toolbar for quicker access to commonly used windows, and the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, making it easier to customize your workspace.
Another exciting new addition is the new AI-Notes feature, which can transcribe polyphonic audio into MIDI. You can view the results in notation or play them back as MIDI, and choose whether to process an entire track or focus on specific parts like drums, bass, guitars/piano, or vocals. There's over 100 new features in Band-in-a-Box® 2026 for Windows®.
There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
Upgrade your Band-in-a-Box for Windows to save up to 50% on most Band-in-a-Box® 2026 upgrade packages!
Plus, when you order your Band-in-a-Box® 2026 upgrade during our special, you'll receive a Free Bonus PAK of exciting new add-ons.
If you need any help deciding which package is the best option for you, just let us know. We are here to help!
Band-in-a-Box® 2026 for Windows® Special Offers Extended Until January 15, 2026!
Good news! You still have time to upgrade to the latest version of Band-in-a-Box® for Windows® and save. Our Band-in-a-Box® 2026 for Windows® special now runs through January 15, 2025!
We've packed Band-in-a-Box® 2026 with major new features, enhancements, and an incredible lineup of new content! The program now sports a sleek, modern GUI redesign across the entire interface, including updated toolbars, refreshed windows, smoother workflows, a new dark mode option, and more. The brand-new side toolbar provides quicker access to key windows, while the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, creating a flexible, clutter-free workspace. We have an amazing new “AI-Notes” feature. This transcribes polyphonic audio into MIDI so you can view it in notation or play it back as MIDI. You can process an entire track (all pitched instruments and drums) or focus on individual parts like drums, bass, guitars/piano, or vocals. There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
There are over 100 new features in Band-in-a-Box® 2026 for Windows®.
When you order purchase Band-in-a-Box® 2026 before 11:59 PM PST on January 15th, you'll also receive a Free Bonus PAK packed with exciting new add-ons.
Upgrade to Band-in-a-Box® 2026 for Windows® today! Check out the Band-in-a-Box® packages page for all the purchase options available.
Happy New Year!
Thank you for being part of the Band-in-a-Box® community.
Wishing you and yours a very happy 2026—Happy New Year from all of us at PG Music!
Season's Greetings!
Wishing everyone a happy, healthy holiday season—thanks for being part of our community!
The office will be closed for Christmas Day, but we will be back on Boxing Day (Dec 26th) at 6:00am PST.
Team PG
Band-in-a-Box 2026 Video: The Newly Designed Piano Roll Window
In this video, we explore the updated Piano Roll, complete with a modernized look and exciting new features. You’ll see new filtering options that make it easy to focus on specific note groups, smoother and more intuitive note entry and editing, and enhanced options for zooming, looping, and more.
Watch the video.
You can see all the 2026 videos on our forum!
Band-in-a-Box 2026 Video: AI Stems & Notes - split polyphonic audio into instruments and transcribe
This video demonstrates how to use the new AI-Notes feature together with the AI-Stems splitter, allowing you to select an audio file and have it separated into individual stems while transcribing each one to its own MIDI track. AI-Notes converts polyphonic audio—either full mixes or individual instruments—into MIDI that you can view in notation or play back instantly.
Watch the video.
You can see all the 2026 videos on our forum!
Bonus PAK and 49-PAK for Band-in-a-Box® 2026 for Windows®
With your version 2026 for Windows Pro, MegaPAK, UltraPAK, UltraPAK+, Audiophile Edition or PlusPAK purchase, we'll include a Bonus PAK full of great new Add-ons for FREE! Or upgrade to the 2026 49-PAK for only $49 to receive even more NEW Add-ons including 20 additional RealTracks!
These PAKs are loaded with additional add-ons to supercharge your Band-in-a-Box®!
This Free Bonus PAK includes:
- The 2026 RealCombos Booster PAK:
-For Pro customers, this includes 27 new RealTracks and 23 new RealStyles.
-For MegaPAK customers, this includes 25 new RealTracks and 23 new RealStyles.
-For UltraPAK customers, this includes 12 new RealStyles.
- MIDI Styles Set 92: Look Ma! More MIDI 15: Latin Jazz
- MIDI SuperTracks Set 46: Piano & Organ
- Instrumental Studies Set 24: Groovin' Blues Soloing
- Artist Performance Set 19: Songs with Vocals 9
- Playable RealTracks Set 5
- RealDrums Stems Set 9: Cool Brushes
- SynthMaster Sounds Set 1 (with audio demos)
- Android Band-in-a-Box® App (included)
Looking for more great add-ons, then upgrade to the 2026 49-PAK for just $49 and you'll get:
- 20 Bonus Unreleased RealTracks and RealDrums with 20 RealStyle.
- FLAC Files (lossless audio files) for the 20 Bonus Unreleased RealTracks and RealDrums
- MIDI Styles Set 93: Look Ma! More MIDI 16: SynthMaster
- MIDI SuperTracks Set 47: More SynthMaster
- Instrumental Studies 25 - Soul Jazz Guitar Soloing
- Artist Performance Set 20: Songs with Vocals 10
- RealDrums Stems Set 10: Groovin' Sticks
- SynthMaster Sounds & Styles Set 2 (sounds & styles with audio demos)
Learn more about the Bonus PAKs for Band-in-a-Box® 2026 for Windows®!
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