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Band-in-a-Box for Windows
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Joined: Aug 2009
Posts: 12
Newbie
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OP
Newbie
Joined: Aug 2009
Posts: 12 |
Dear Peter, for about 24 hours by now I am trying to place an order for the $99 DVD update from BIAB 2009.5 to 2010. The whole process is an utter nightmare: provided phone numbers do not work from here (Europe, Germany), the PG Live Chat is dead as a dodo, my mail to sales@pgmusic.com does not get answered (yes, I considered the timeshift). I just wonder what that's all about? DVDs are the best upgrade option for me. I do not want another usb hard drive lying around. I run BIAB on a small 12.1" notebook and for mobility reasons do not need any peripherals connected to it. Why is customer support so poor? Why can't I place an order? Why does nobody respond? Why is the whole process made so difficult and murky? On purpose, because PG wants customers to buy the HDs? Well if that's the case: I will not get any HD because they do not fit my needs! (Just to put things straight.) In a few minutes I'll jump on a train and will not be back before January. Therefore I will not be able to place an order anymore for I'll have no internet access during that time. So even I've tried on 3 different channels (phone, chat, mail) I could not get the DVD option because pgmusic does not communicate. You might imagine what I am thinking now of pgmusic and the way they handle customer relations. Apart from that I wish everyone a merry christmas an a happy new year (with or without BIAB 2010). Best, Septolus
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Band-in-a-Box for Windows
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Joined: Aug 2009
Posts: 12
Newbie
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OP
Newbie
Joined: Aug 2009
Posts: 12 |
Quick update before I really've got to leave: Got a working phone number from pg (thanks Jareth@pg).Now take a breath: At the phone I was told that they have got no information of a 99$ DVD-Upgrade, the only thing they have got on offer is the 139$ USB-HD. So it is impossible to order via phone, there is no download option and no online store for it. What is that supposed to be? Common PG, don't mess around with us!
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Band-in-a-Box for Windows
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Joined: May 2002
Posts: 7,369
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 7,369 |
Hello Septolus,
Yes, you're right there is a DVD option - we'll try contacting you. Or, you could give us another call. There is an international toll-free number if freephone service is available in your area: + 800-4746-8742 (access code from Germany - 00)
Andrew
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: Nov 2009
Posts: 5
Newbie
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Newbie
Joined: Nov 2009
Posts: 5 |
A little off topic, but I'd like to say that I just had great service from the team.
I bought 2009.5 localy. (I happen to live in Victoria.) When I went to register it, I saw that 2010 had come out. I contacted PGMusic via email and received a message the next day. Jareth answered the questions I had regarding upgrading to 2010. When I asked about updating to the Mega Pac, I also got a fast reply. After a couple more emails, the upgrade was in the works. I was advised to call to confirm my address, as the team was receiving quite a few emails lately. I phoned this morning and was able to upgrade everything within about 10 minutes.
i will be able to pick up my new package on Monday (my first available day off), and will have a much better system than what I had intended to purchase at slightly less than what I expected to pay. Thanks Team PG.
Sorry for going off topic Septolus. I was really happy with the service I received and thought it would be fair to see a counterpoint. Hopefully everything gets fixed up for you.
Scotty
It's better to keep quiet and appear stupid, rather than speak and remove all doubt.
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Band-in-a-Box 2025 Italian Version is Here!
Cari amici
È stata aggerate la versione in Italiano del programma più amato dagli appassionati di musica, il nostro Band-in-a-Box.
Questo è il link alla nuova versione 2025.
Di seguito i link per scaricare il pacchetti di lingua italiana aggiornati per Band-in-a-Box e RealBand, anche per chi avesse già comprato la nuova versione in inglese.
Band-in-a-Box 2025 - Italiano
RealBand 2025 - Italiano
Band-in-a-Box 2025 French Version is Here!
Bonjour à tous,
Band-in-a-Box® 2025 pour Windows est disponible en Français.
Le téléchargement se fait à partir du site PG Music
Pour ceux qui auraient déjà acheté la version 2025 de Band-in-a-Box (et qui donc ont une version anglaise), il est possible de "franciser" cette version avec les patchs suivants:
BIAB 2025 - francisation
RealBand 2025 - francisation
Voilà, enjoy!
Band-in-a-Box 2025 German Version is Here!
Update Your Band-in-a-Box® 2025 to Build 1128 for Windows Today!
Already using Band-in-a-Box 2025 for Windows®? Download Build 1128 now from our Support Page to enjoy the latest enhancements and improvements from our team.
Stay up to date—get the latest update now!
Update to RealBand® 2025 Build 5 Windows Today!
Already using RealBand® 2025 for Windows®? Download Build 5 now from our Support Page to ensure you have the latest enhancements and improvements from our team.
Get the latest update today!
PowerTracks Pro Audio 2025 for Windows is Here!
PowerTracks Pro Audio 2025 is here! This new version introduces many features, including VST3 support, the ability to load or import a .FLAC file, a reset option for track height in the Tracks window, a taller Timeline on the Notation window toolbar, new freeze buttons in the Tracks window, three toolbar modes (two rows, single row, and none), the improved Select Patch dialog with text-based search and numeric patch display, a new button in the DirectX/VST window to copy an effects group, and more!
First-time packages start at only $49. Already a PowerTracks Pro Audio user? Upgrade for as little as $29!
www.pgmusic.com/powertracks.htm
Video: Summary of the New Band-in-a-Box® App for iOS®
Join Tobin as he takes you on a tour of the new Band-in-a-Box® app for iOS®! Designed for musicians, singer-songwriters, and educators, this powerful tool lets you create, play, and transfer songs effortlessly on your iPhone® or iPad®—anytime, anywhere.
Band-in-a-Box® for iOS® :Summary video.
Check out the forum post for more information.
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