|
Log in to post
|
Print Thread |
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Aug 2009
Posts: 12
Newbie
|
OP
Newbie
Joined: Aug 2009
Posts: 12 |
Dear Peter, for about 24 hours by now I am trying to place an order for the $99 DVD update from BIAB 2009.5 to 2010. The whole process is an utter nightmare: provided phone numbers do not work from here (Europe, Germany), the PG Live Chat is dead as a dodo, my mail to sales@pgmusic.com does not get answered (yes, I considered the timeshift). I just wonder what that's all about? DVDs are the best upgrade option for me. I do not want another usb hard drive lying around. I run BIAB on a small 12.1" notebook and for mobility reasons do not need any peripherals connected to it. Why is customer support so poor? Why can't I place an order? Why does nobody respond? Why is the whole process made so difficult and murky? On purpose, because PG wants customers to buy the HDs? Well if that's the case: I will not get any HD because they do not fit my needs! (Just to put things straight.) In a few minutes I'll jump on a train and will not be back before January. Therefore I will not be able to place an order anymore for I'll have no internet access during that time. So even I've tried on 3 different channels (phone, chat, mail) I could not get the DVD option because pgmusic does not communicate. You might imagine what I am thinking now of pgmusic and the way they handle customer relations. Apart from that I wish everyone a merry christmas an a happy new year (with or without BIAB 2010). Best, Septolus
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Aug 2009
Posts: 12
Newbie
|
|
OP
Newbie
Joined: Aug 2009
Posts: 12 |
Quick update before I really've got to leave: Got a working phone number from pg (thanks Jareth@pg).Now take a breath: At the phone I was told that they have got no information of a 99$ DVD-Upgrade, the only thing they have got on offer is the 139$ USB-HD. So it is impossible to order via phone, there is no download option and no online store for it. What is that supposed to be? Common PG, don't mess around with us!
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: May 2002
Posts: 7,828
PG Music Staff
|
|
PG Music Staff
Joined: May 2002
Posts: 7,828 |
Hello Septolus,
Yes, you're right there is a DVD option - we'll try contacting you. Or, you could give us another call. There is an international toll-free number if freephone service is available in your area: + 800-4746-8742 (access code from Germany - 00)
Andrew
PG Music Inc.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Nov 2009
Posts: 5
Newbie
|
|
Newbie
Joined: Nov 2009
Posts: 5 |
A little off topic, but I'd like to say that I just had great service from the team.
I bought 2009.5 localy. (I happen to live in Victoria.) When I went to register it, I saw that 2010 had come out. I contacted PGMusic via email and received a message the next day. Jareth answered the questions I had regarding upgrading to 2010. When I asked about updating to the Mega Pac, I also got a fast reply. After a couple more emails, the upgrade was in the works. I was advised to call to confirm my address, as the team was receiving quite a few emails lately. I phoned this morning and was able to upgrade everything within about 10 minutes.
i will be able to pick up my new package on Monday (my first available day off), and will have a much better system than what I had intended to purchase at slightly less than what I expected to pay. Thanks Team PG.
Sorry for going off topic Septolus. I was really happy with the service I received and thought it would be fair to see a counterpoint. Hopefully everything gets fixed up for you.
Scotty
It's better to keep quiet and appear stupid, rather than speak and remove all doubt.
|
|
|
|
|
|
|
|
|
|
|
|
Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
|
|
|
|
|
|
|
|
|
|
|
XPro & Xtra Styles PAK Sets On Sale Now - Until May 15, 2026!
All of our XPro Styles PAKs and Xtra Styles PAKs are on sale until May 15th, 2026!
It's the perfect time to expand your Band-in-a-Box® style library with XPro and Xtra Styles PAKs. These additional styles for Band-in-a-Box® offer a wide range of genres designed to fit seamlessly into your projects. Each style is professionally arranged and mixed, helping enhance your songs while saving you time.
What are XPro Styles and Xtra Styles PAKs?
XPro Styles PAKs are styles that work with any version (Pro, MegaPAK, UltraPAK, UltraPAK+, or Audiophile Edition) of Band-in-a-Box® 2025 (or higher). XPro Styles PAKS 1-10 includes 1,000 styles!
Xtra Styles PAKs are styles that work with the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box® 2025 (or higher). Xtra Styles PAKs 1-21 includes 3,700 styles (and 35 MIDI styles)!
The XPro & Xtra Styles PAKs are not included in any Band-in-a-Box® package.
The XPro Styles PAKs 1-10 are available for only $29 ea (reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Listen to demos and order now! For Mac or for Windows.
The Xtra Styles PAKs 1-21 are available for only $29 ea (reg. $49 ea), or get them all in the Xtra Styles PAK Bundle for only $199 (reg. $349)! Listen to demos and order now! For Mac or for Windows.
Note: XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 19 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version as they require the RealTracks included in the UltraPAK, UltraPAK+, or Audiophile Edition.
Supercharge your Band-in-a-Box today with XPro Styles PAKs and Xtra Styles PAK Sets!
Band-in-a-Box 2026 for Mac Videos
With the release of Band-in-a-Box® 2026 for Mac, we’re rolling out a collection of brand-new videos on our YouTube channel. We’ll keep this forum post updated so you can easily find all the latest videos in one convenient spot.
Whether you're exploring new features, checking out the latest RealTracks or Style PAKs, this is your go-to guide for Band-in-a-Box® 2026.
Check out this forum post for "One Stop Shopping" of our Band-in-a-Box® 2026 Mac Videos!
Band-in-a-Box 2026 for Mac is Here!
Band-in-a-Box® 2026 for Mac is here and it is packed with major new features! There’s a new modern look, a GUI redesign to all areas of the program including toolbars, windows, workflow and more. There’s a Multi-view layout for organizing multiple windows. A standout addition is the powerful AI-Notes feature, which uses AI neural-net technology to transcribe polyphonic audio into MIDI—entire mixes or individual instruments—making it easy to study, view, and play parts from any song. And that’s just the beginning—there are over 100 new features in this exciting release.
Along with version 2026, we've released an incredible lineup of new content! There's 202 new RealTracks, brand-new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two new RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
Special Offers
Upgrade to Band-in-a-Box® 2026 for Mac and save up to 50% on most upgrade packages during our special offer—available until May 15, 2026. Visit our Band-in-a-Box® packages page to explore all available upgrade options.
2026 Free Bonus PAK & 49-PAK Add-ons
Our Free Bonus PAK and 49-PAK are loaded with amazing add-ons! The Free Bonus PAK is included with most Band-in-a-Box® 2026 for Mac packages, but you can unlock even more—including 20 unreleased RealTracks—by upgrading to the 2026 49-PAK for just $49.
Holiday Weekend Hours
As we hop into the Easter weekend, here are our holiday hours:
April 3 (Good Friday): 8:00 AM – 4:00 PM PDT
April 4 (Saturday): Closed
April 5 (Easter Sunday): Closed
April 6 (Easter Monday): Open regular hours
Wishing you an egg-cellent weekend!
— Team PG
Update to Build 10 of RealBand® 2026 for Windows®!
If you're already using RealBand 2026 for Windows, download build 10 to get all the latest additions and enhancements.
Band-in-a-Box® 2025 for Mac® users: Build 904 now available!
If you're already using Band-in-a-Box® 2025 for Mac®, make sure to grab the latest update! Build 904 is now available for download and includes the newest additions and enhancements from our team.
Band-in-a-Box® 2026 for Windows® users: Build 1237 is now available!
Already a Band-in-a-Box 2026 for Windows user? Stay up to date and download the build 1237 to get all the latest additions and enhancements.
|
|
|
|
|
|
|
|
|
|
|
|
Forums57
Topics86,221
Posts802,043
Members40,070
| |
Most Online64,515
Apr 8th, 2026
|
|
|
|
|
|
|
|
|
Dansk
Deutsch - Windows
Español
Français - Windows
Italiano - Windows
Nederlands
Polski
Português
Svenskt
русский
Japanese
Simplified Chinese
Traditional Chinese
Korean