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it does not open a new window when I connect it to either of my laptops
and one can hear a feeble 'beep' sound inside the case; is it broken ?
thanks in advance
Bernard Rasson
BIAB Audiophile 2021, BIAB Megapak 2015 (for midi-only projects), Cakewalk, Roland XV-5080, Roland Fantom XR, Aria AC60 Nylon Strings Guitar, Almansa Spanish Guitar, Fender Stratocaster Japan, two laptops
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it does not open a new window when I connect it to either of my laptops
and one can hear a feeble 'beep' sound inside the case; is it broken ?
thanks in advance
There's a possibility that the internal drive has become partially dislodged from its socket connection. Carefully see if you can open the drive case and re-seat the physical drive. On the other hand, if the drive was shocked (dropped), it may be toast. Perhaps a reputable computer repair centre might assist.
BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
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it does not open a new window when I connect it to either of my laptops
and one can hear a feeble 'beep' sound inside the case; is it broken ?
thanks in advance
There's a possibility that the internal drive has become partially dislodged from its socket connection. Carefully see if you can open the drive case and re-seat the physical drive. On the other hand, if the drive was shocked (dropped), it may be toast. Perhaps a reputable computer repair centre might assist. The drives we use these days for Audiophiles don't come apart easily, but that also means that they don't dislodge themselves from the internal connector (it's basically impossible for that to happen on these drives, short of breaking all the plastic for the drive), so in your case don't worry about disassembling the drive. It's possible that the computer is now set to not display the window when you plug the drive in. Try opening a File Explorer window (right click the Start menu and choose File Explorer) then see if you can locate the Audiophile drive in the list on the left side. If that doesn't help, I'd suggest trying a different USB cable, a different USB port on the laptop (on the opposite side of the laptop if possible), and if you're using a USB hub, splitter, or extender, I'd suggest taking those out of the equation and plug the drive directly into the computer, as those devices usually don't provide enough power to run a hard drive.
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It's the comment: "one can hear a feeble 'beep' sound inside the case" that worries me.
BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
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thank you Videotrack
I don't think it was handled roughly because I never use my laptops away from my sofa
thankfully it does not hold any personal data; I was only looking for the style suggestions for a handful of songs
Bernard Rasson
BIAB Audiophile 2021, BIAB Megapak 2015 (for midi-only projects), Cakewalk, Roland XV-5080, Roland Fantom XR, Aria AC60 Nylon Strings Guitar, Almansa Spanish Guitar, Fender Stratocaster Japan, two laptops
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thank you Simon
what I did was to check my first audiophile HDD (2016) using the 2021 cable
this one does run normally so I think the issue is really the 2021 HDD
I also let Windows update itself just in case
Bernard Rasson
BIAB Audiophile 2021, BIAB Megapak 2015 (for midi-only projects), Cakewalk, Roland XV-5080, Roland Fantom XR, Aria AC60 Nylon Strings Guitar, Almansa Spanish Guitar, Fender Stratocaster Japan, two laptops
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Thank you again VideoTrack;
this is also what worries me
the 2016 audiophile HDD makes a soft whirring sound and the light does blink from time to time
so I would say there is at least 90 % probability the new one is broken
Bernard Rasson
BIAB Audiophile 2021, BIAB Megapak 2015 (for midi-only projects), Cakewalk, Roland XV-5080, Roland Fantom XR, Aria AC60 Nylon Strings Guitar, Almansa Spanish Guitar, Fender Stratocaster Japan, two laptops
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Bernard, I would contact PG Music Support about this. They may be able to offer a solution. They are a very reputable company when it comes to customer support. Good luck, and do keep us informed of how you resolve your issue. In the meantime, please call out if we can offer any further assistance.
BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
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thank you so much VideoTrack; yes, I know I am in good company here ;-)
don't worry too much: I have plenty of nice things to try until I can access to a 2021 version again
yesterday I was listening to the various ORK midi styles in search of something suitable for a nice orchestral pop ballad :-)
best regards sent to Australia !
Bernard Rasson
BIAB Audiophile 2021, BIAB Megapak 2015 (for midi-only projects), Cakewalk, Roland XV-5080, Roland Fantom XR, Aria AC60 Nylon Strings Guitar, Almansa Spanish Guitar, Fender Stratocaster Japan, two laptops
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...
best regards sent to Australia !
Many thanks. Your kind wishes are very much appreciated 
BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
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If the USB port is underpowered, USB HD might create all kind of noises and not start up.... I have seen this several times on HDs and external DVDs that did not required external power.
Do you have another small (unpowered) HD you can try using same port?
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Hi Rustyspoon, yes I have
as I said above, I tried using my first Audiophile hdd (2016)
It has also a 2 TB capacity and is a little bit thicker
I think we can reasonably assume that a HDD from 2021 should consume less energy than the older one
thanks anyway !
Bernard Rasson
BIAB Audiophile 2021, BIAB Megapak 2015 (for midi-only projects), Cakewalk, Roland XV-5080, Roland Fantom XR, Aria AC60 Nylon Strings Guitar, Almansa Spanish Guitar, Fender Stratocaster Japan, two laptops
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First, I didn't want this tidbit to go unnoticed from Simon:
"The drives we use these days for Audiophiles don't come apart easily, but that also means that they don't dislodge themselves from the internal connector (it's basically impossible for that to happen on these drives, short of breaking all the plastic for the drive), so in your case don't worry about disassembling the drive."
That's very good news, and represents a change from the advice we used to offer when a drive became disconnected during shipping.
Second, yes, try other USB ports, particularly one on the back of the computer directly connected to the motherboard.
Third, in Windows 10, I have regularly seen a USB 3.0 drive that is working correctly fail to be recognized by my computer. I then plug it into a USB 2.0 port, and it works. Try that. Then after properly disconnecting, that same drive does work in the USB 3.0 port that failed just a minute before. Weird, but reproducible and that's the workaround.
Having said all that, from your clear description of the problem, especially about the click (from the drive controller), I think it is most likely you need to send the drive to PG Music and request they check it and send a replacement.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
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Depends on controller chip / manufacturer.
You can also check disk manager to see if it shows up there...
In the past I replaced about 20 laptop size drives, both internal/external The most common "sound" I have heard was "clicking" when they were dying, second most common sound was it would start to spin, sudden stop then start spinning again, usually in timed and recognizable pattern.
Another random thought. Last big Windows update caused a lot of driver problems for people. Just yesterday I spent an hour reinstalling drivers on my mother's laptop, because her touch function of the screen stopped working after win update. I got it fixed by rolling back to older drivers. What I am trying to say, while it seems related to the drive, it could be something else too.
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thank you so much everyone for all the help
I am almost sure it is a hardware, mecanichal problem with the pgmusic audiophile disk
this small beep inside is something I never heard, and I have used many, many external hd in the past
I will check this again
Bernard Rasson
BIAB Audiophile 2021, BIAB Megapak 2015 (for midi-only projects), Cakewalk, Roland XV-5080, Roland Fantom XR, Aria AC60 Nylon Strings Guitar, Almansa Spanish Guitar, Fender Stratocaster Japan, two laptops
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Hello everybody,
I just received an audiophile 2021 replacement HDD from PGMusic
no more problems !
how can I mark the problem as "solved" ?
thank you so much,
Bernard Rasson
Bernard Rasson
BIAB Audiophile 2021, BIAB Megapak 2015 (for midi-only projects), Cakewalk, Roland XV-5080, Roland Fantom XR, Aria AC60 Nylon Strings Guitar, Almansa Spanish Guitar, Fender Stratocaster Japan, two laptops
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Hello everybody,
I just received an audiophile 2021 replacement HDD from PGMusic
no more problems !
how can I mark the problem as "solved" ?
thank you so much,
Bernard Rasson
Great! Open your original post, and press the 'Mark as Resolved'. There's a button for that.
BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
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done !
if you don't see me the coming months it's because i'm "Lost in Music" ;-)
Bernard Rasson
BIAB Audiophile 2021, BIAB Megapak 2015 (for midi-only projects), Cakewalk, Roland XV-5080, Roland Fantom XR, Aria AC60 Nylon Strings Guitar, Almansa Spanish Guitar, Fender Stratocaster Japan, two laptops
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done !
if you don't see me the coming months it's because i'm "Lost in Music" ;-) Good to hear your problems are solve Bernard, have fun!
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