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Band-in-a-Box for Macintosh
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Joined: Jul 2019
Posts: 253
Apprentice
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OP
Apprentice
Joined: Jul 2019
Posts: 253 |
I've been having a recurring issue with the '21 version crashing when I regenerate a song. Has happened with multiple styles, multiple instruments. I've updated to the current build (509) and the issue still exists. It may have something to do with regenerating tracks at double or half time, I have a couple of those in there.
The issue is more frequent if I have more than one instrument set at double or half time. I have not noticed the crashing when all instruments are set to normal time. Just wanted to pass this along.
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Band-in-a-Box for Macintosh
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Joined: Jul 2019
Posts: 253
Apprentice
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OP
Apprentice
Joined: Jul 2019
Posts: 253 |
This crash is still happening. Regenerated a track with only 3 instruments, all of them in normal time.
The instruments are:
3496 acoustic bass
3058 acoustic guitar
3142 5 string fiddle
Crash occurs when I regenerate the track. Typically happens after several regenerations. The problem report my Mac generated says it's an
EXC_CRASH (SIGABRT)
Exception Codes 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Not being a programmer I don't know if this is sufficient info. However, every time the crash occurs it generates the "Band-in-a-box quite unexpectedly" message with prompts to report it to Apple.
I'm running a 2019 iMac with 16 GB of memory and my OS is Catalina, version 10.15.7
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Band-in-a-Box for Macintosh
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Joined: Apr 2017
Posts: 2,000
Veteran
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Veteran
Joined: Apr 2017
Posts: 2,000 |
Open the Activity Monitor — you can do this right after the crash. See of any line under CPU is now in red. If so, double-click to open it. Now click on Open Files and Ports and scroll all the way down. This may show of there was a conflict with a file, .kxt or app when the crash occurred. It probably won't show BIAB and that's ok, I'd be surprised if it did.
If you copy and paste that line, we can all see it. That one at the bottom of the list is the only line we need to see, the one that popped up when the crash occurred. None of the rest are important.
I'm working with Apple right now on a similar issue between Dropbox and Corel. Let's just say that one company's being quite stubborn about this but the Activity Monitor doesn't lie.
BIAB 2025 Audiophile Mac
24Core/60CoreGPU M2 MacStudioUltra/8TB/192GB Sequoia, M1 MBAir, 2012 MBP
Digital Performer11, LogicPro, Finale27/Dorico/Encore/SmartScorePro64/Notion6 /Overture5
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Band-in-a-Box for Macintosh
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Joined: Jul 2019
Posts: 253
Apprentice
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OP
Apprentice
Joined: Jul 2019
Posts: 253 |
just crashed again, opened Activity Monitor and nothing is in red.
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Band-in-a-Box for Macintosh
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Joined: Oct 2020
Posts: 836
PG Music Staff
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PG Music Staff
Joined: Oct 2020
Posts: 836 |
Please go to Options | Return to Factory Settings.
If that does not resolve your issue, please close out of Band-in-a-Box (if it was open) and go to Finder | Applications | Band-in-a-Box | Preferences. Duplicate the Preferences folder, and rename the duplicate something else as a backup, like "Preferences_backup". Then go back to the original Preferences folder and try deleting the content of the Preferences folder, but not the folder itself. Then re-launch the program.
If it continues to crash, please email support@pgmusic.com. Please include your version, serial number, build number, and screenshots of any error messages you see.
Best,
Chantelle
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Band-in-a-Box® 2025 for Mac® users: Build 904 now available!
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Happy New Year!
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Season's Greetings!
Wishing everyone a happy, healthy holiday season—thanks for being part of our community!
The office will be closed for Christmas Day, but we will be back on Boxing Day (Dec 26th) at 6:00am PST.
Team PG
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