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Band-in-a-Box for Windows
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Joined: Sep 2003
Posts: 67
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OP
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Joined: Sep 2003
Posts: 67 |
My BIAB 2021 has been down since Monday. I've done several support messages with 1st line technical support, follwed their suggestions and sent the requested screenshots. Nothing has worked. Since Wednesday night, I've repeatedly asked for a new hard drive or escalation to a higher level of support without result.
The support folks have no sense of urgency to get my program back up.
Right now, I'm running 2020, which did install from that hard drive. I tried downloanind the program and installing buyt my pc doesn't have the space.
Can I get SOMEONE at PG Music to help me out effectively? I'm even willing to send the affected drive back if I get a prepaid label.
please help.
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 19,807
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Hi John,
I'm not quite following your post.
Please correct me if I'm wrong. It sounds like you might have BIAB 2020 on a USB drive is that correct? You have installed that version of BIAB onto your computer's hard drive.
Do you have BIAB 2021 on a USB hard drive?
Have you tried running BIAB directly from the hard drive?
To do this, please try the following and let us know what happens?
1. plug the USB drive into your computer
2. navigate to the \bb folder on the USB drive
3. locate the file BBW.EXE
4. double-click on the file to run it
Regards,
Noel
P.S. I mention the above because it might give you a way of running the program while things are getting sorted out.
MY SONGS...Audiophile BIAB 2025
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Band-in-a-Box for Windows
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Joined: Sep 2003
Posts: 67
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OP
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Joined: Sep 2003
Posts: 67 |
I have been running biab 2021 from it's hard drive. It failed on Monday night.
It was able to load but trying to update makes it crash and removes the drive from file explorer.
I loaded 2020 from the old drive because that actually works the way I want it o.
Now saying the 2021 patch is corrupted. re downloading..
Last edited by John Temmerman; 08/27/21 04:45 AM.
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Band-in-a-Box for Windows
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Joined: Sep 2003
Posts: 67
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OP
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Joined: Sep 2003
Posts: 67 |
updated using the installer, got some sort of read/write error. attempted to update styles after prompt. Now it's not acknowledging styles I had from 5-6 years ago and there's nothing on the styles list.
I want a new hard drive. Looks like Ill have to use 2020 to read my older files.
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Band-in-a-Box for Windows
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Joined: Sep 2003
Posts: 67
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OP
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Joined: Sep 2003
Posts: 67 |
trying to rebuild the styles list gave me the error "cannot create file "H:\bb\drum\videosfound.txt". The system cannot find the path specified.
I'm tired of wasting time on fixes that don't work.
what do I have to do to get a new hard drive? I'll even send the old one back if you oprovide postage.
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 19,807
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Thanks for the extra information. When you update BIAB, do you use the Update Manager (Under "Help") or do you download the updates and install them manually? Build 840 is the latest build for BIAB 2021. What I'd try is.... 1. download update #840 manually from the link below. https://www.pgmusic.com/support_windowsupdates.htm2. plug in the BIAB 2021 USB drive (but do not start BIAB) 3. doubleclick on the downloaded update file (this can be on your main computer). 4. when the update installation gets to the part where it lists the paths for BIAB, make sure you enter the paths for the USB drive. For example, if your USB drive is W then you'd have BIAB in... W:\bb Realtracks in... W:\bb\Realtracks Realdrums in ... W:\bb\Drums The update could take a few minutes to install. Once the updating is done, see if you can start BIAB 2021 from the USB drive. Regards, Noel
MY SONGS...Audiophile BIAB 2025
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Band-in-a-Box for Windows
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Joined: Sep 2003
Posts: 67
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OP
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will try shortly but not understanding why I'm not getting a hard drive. I've submitted error after error and I'm busy during the day. Unlike PGMusic employees, I don't have unlimited time to deal with this.
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Band-in-a-Box for Windows
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Joined: Sep 2003
Posts: 67
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part of the problem is that the problem disk. keeps disappearing from file explorer. It should be clear to allthat the disk is the problem.
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Band-in-a-Box for Windows
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Joined: Dec 2002
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John , Just to be clear, this forum does not have PG music employees. The forum is for other users. So no one here can authorize a new hard drive to you. Many will have have good advice and I hope they can help you work through it.
BIAB – 2025, Reaper (current), i7-12700F Processor, 32GB DDR4-3200MHz RAM, 1TB WD Black NVMe SSD, 2TB WDC Blue SSD, 1TB WD Blue, 2 TB SK NVMe, 6 TB External, Motu Audio Express 6x6
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Band-in-a-Box for Windows
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Joined: Mar 2018
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could be the disk,
could be the port,
could be pending Windows update or driver port issue.
Did you try plugging it to another USB port? Sometimes there is not enough power to spin external hard drive...
Just some ideas.
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 19,807
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John,
Have you tried a different USB cable? Also, have you tried a different USB socket? Either of those could also be the problem.
Regards,
Noel
P.S. I'm off to sleep now. It's 2:00 a.m. here in Australia.
MY SONGS...Audiophile BIAB 2025
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Band-in-a-Box for Windows
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Joined: May 2002
Posts: 7,392
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 7,392 |
Hello John,
It could be a problem with the USB enclosure. Remove the 2021 disk from the enclosure and put it in an enclosure from a previous BB version (2019 or 2020). Typically there are two little screws at the end with the USB port. Plug it back in and see if it's fixed.
If that doesn't fix it, it could a problem with the disk itself, although that's much less common. You could try running chkdsk and see if it reports any problems.
Andrew
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: Jan 2020
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john.
if were me i would also try the usb drive on another pc if you have one.
best
om
my songs....mixed for good earbuds...(fyi..my vocs on all songs..) https://soundcloud.com/alfsongs(90 songs created useing bb/rb) (lots of tips of mine in pg tips forum.)
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Band-in-a-Box for Windows
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Joined: Jul 2000
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It is not clear to me from the clues given so far that the only answer is that the drive is defective. Please try the ideas given in the last four posts.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Band-in-a-Box for Windows
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Joined: Sep 2003
Posts: 67
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OP
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failed because the hard drive dropped out of file explorer when the update was installing.
what does it take to get a replacement drive?
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Band-in-a-Box for Windows
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Joined: Dec 2003
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failed because the hard drive dropped out of file explorer when the update was installing.
what does it take to get a replacement drive? A bad USB cable or port and cause that. A virus or malware can cause that. Something running in the background may cause that. Or a bad drive can cause that. Have you checked the drive for errors yet?
Doc-take it easy John this is just a sharp scalpel. It will not cut deep so don't worry.
Me-I'm not John
Doc-I know, I am!
64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware
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Band-in-a-Box for Windows
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I know it is not common but I had a bad BIAB drive one year and they sent me a replacement. Another thing to check...they used to send drives that required two power connections and it wouldn't work unless you used their Y cable. Dunno if it is still like that but something to check.
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Band-in-a-Box for Windows
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Joined: May 2002
Posts: 7,392
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 7,392 |
failed because the hard drive dropped out of file explorer when the update was installing.
what does it take to get a replacement drive? Please check if using a different enclosure solves the problem, as I described earlier. This only takes a couple minutes and I think it will get you up and running.
Andrew
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: Sep 2003
Posts: 67
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OP
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windows reported errors and then said they fixed it. 2021 is using the same cable (which I got from you) I used on the 2020 drive when I reinstalled it. 2020 is working without any problem.
right now, 2020 is the only working verison I have of BIAB.
May I PLEASE get a solution. I've bought your stuff every year for years. I can't use the last version I bought. It's now been down for 5 days and I'm the only one with any sense of urgency.
Last edited by John Temmerman; 08/27/21 03:21 PM.
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Band-in-a-Box for Windows
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Joined: Sep 2003
Posts: 67
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OP
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Posts: 67 |
Hello John,
It could be a problem with the USB enclosure. Remove the 2021 disk from the enclosure and put it in an enclosure from a previous BB version (2019 or 2020). Typically there are two little screws at the end with the USB port. Plug it back in and see if it's fixed.
If that doesn't fix it, it could a problem with the disk itself, although that's much less common. You could try running chkdsk and see if it reports any problems. you seriously want me to take the drives apart? Nothing good will come of that. And I see no value in taking the 2020 disk apart because it's supporting the only WORKING version I have of BIAB right now. If you think opening the drive (which is usually a violation of warranty) might solve my problem, seems to me you ought to be sending me a replacement.
Last edited by John Temmerman; 08/27/21 04:09 PM.
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Band-in-a-Box 2025 Italian Version is Here!
Cari amici
È stata aggerate la versione in Italiano del programma più amato dagli appassionati di musica, il nostro Band-in-a-Box.
Questo è il link alla nuova versione 2025.
Di seguito i link per scaricare il pacchetti di lingua italiana aggiornati per Band-in-a-Box e RealBand, anche per chi avesse già comprato la nuova versione in inglese.
Band-in-a-Box 2025 - Italiano
RealBand 2025 - Italiano
Band-in-a-Box 2025 French Version is Here!
Bonjour à tous,
Band-in-a-Box® 2025 pour Windows est disponible en Français.
Le téléchargement se fait à partir du site PG Music
Pour ceux qui auraient déjà acheté la version 2025 de Band-in-a-Box (et qui donc ont une version anglaise), il est possible de "franciser" cette version avec les patchs suivants:
BIAB 2025 - francisation
RealBand 2025 - francisation
Voilà, enjoy!
Band-in-a-Box 2025 German Version is Here!
Update Your Band-in-a-Box® 2025 to Build 1128 for Windows Today!
Already using Band-in-a-Box 2025 for Windows®? Download Build 1128 now from our Support Page to enjoy the latest enhancements and improvements from our team.
Stay up to date—get the latest update now!
Update to RealBand® 2025 Build 5 Windows Today!
Already using RealBand® 2025 for Windows®? Download Build 5 now from our Support Page to ensure you have the latest enhancements and improvements from our team.
Get the latest update today!
PowerTracks Pro Audio 2025 for Windows is Here!
PowerTracks Pro Audio 2025 is here! This new version introduces many features, including VST3 support, the ability to load or import a .FLAC file, a reset option for track height in the Tracks window, a taller Timeline on the Notation window toolbar, new freeze buttons in the Tracks window, three toolbar modes (two rows, single row, and none), the improved Select Patch dialog with text-based search and numeric patch display, a new button in the DirectX/VST window to copy an effects group, and more!
First-time packages start at only $49. Already a PowerTracks Pro Audio user? Upgrade for as little as $29!
www.pgmusic.com/powertracks.htm
Video: Summary of the New Band-in-a-Box® App for iOS®
Join Tobin as he takes you on a tour of the new Band-in-a-Box® app for iOS®! Designed for musicians, singer-songwriters, and educators, this powerful tool lets you create, play, and transfer songs effortlessly on your iPhone® or iPad®—anytime, anywhere.
Band-in-a-Box® for iOS® :Summary video.
Check out the forum post for more information.
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