|
Log in to post
|
Print Thread |
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Dec 2002
Posts: 12,810
Veteran
|
Veteran
Joined: Dec 2002
Posts: 12,810 |
John, swapping the case is a very simple procedure, trust me. You have been around a long time, so do you have a 2018 or 2017 drive. I believe the company will send a replacement, but this certainly is the quickest possible fix to get you up and going with 2021.
BIAB – 2026, Reaper (current), i7-12700F Processor, 32GB DDR4-3200MHz RAM, Motu Audio Express 6x6 - My SoundCloud.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Sep 2003
Posts: 67
Enthusiast
|
|
OP
Enthusiast
Joined: Sep 2003
Posts: 67 |
still down. 7 days now.
Can I get a new drive, please?
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Dec 2003
Posts: 24,353
Veteran
|
|
Veteran
Joined: Dec 2003
Posts: 24,353 |
Have you tried everything that has been suggested thus far?
Once I had to open my BiaB HD, unplug it, then plug it back in to get the drive working. It had come loose during shipping.
I think my wife has started to show the first signs of dementia.
She said she can't remember what she ever saw in me!
64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Sep 2003
Posts: 67
Enthusiast
|
|
OP
Enthusiast
Joined: Sep 2003
Posts: 67 |
yes. The issue with the drive is that it disappears from file explorer after a couple of minutes of plugging in.
I've tried all the suggestions, except opening the drives which I'm not capable of doing and which could get my 2020 to stop working. . Nothing has worked except my own idea of reinstalling 2020 to get SOMETHING working. 2021 has been down for 7 days for me and no one at PGMusic has any sense of urgency about it.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Jun 2012
Posts: 21,036
Veteran
|
|
Veteran
Joined: Jun 2012
Posts: 21,036 |
Are you able to enlist the assistance of a friend or colleague who might be able to undertake any tasks that you can't?
BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Jun 2012
Posts: 21,036
Veteran
|
|
Veteran
Joined: Jun 2012
Posts: 21,036 |
Another point of interest. Do you recall if the drive might have been dropped or had some other physical shock? That could potentially cause the issue you are experiencing.
BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Feb 2015
Posts: 7,954
Veteran
|
|
Veteran
Joined: Feb 2015
Posts: 7,954 |
I had last years Biab Seagate drive fail and do the same, I took the drive out the case and hooked it up direct to the SATA connection but still the same issue, it had to be formatted again to fix.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Dec 2003
Posts: 24,353
Veteran
|
|
Veteran
Joined: Dec 2003
Posts: 24,353 |
yes. The issue with the drive is that it disappears from file explorer after a couple of minutes of plugging in.
I've tried all the suggestions, except opening the drives which I'm not capable of doing and which could get my 2020 to stop working. . Nothing has worked except my own idea of reinstalling 2020 to get SOMETHING working. 2021 has been down for 7 days for me and no one at PGMusic has any sense of urgency about it. That is good news that you have tried all but one suggestion. Thus I would have to agree with you that the drive is either defective or it came loose during shipping. "I've tried all the suggestions, except opening the drives which I'm not capable of doing and which could get my 2020 to stop working" I'm not suggesting that you change drives. What I did was to open the BiaB drive external case, unplug the drive from the controller, then plug it back into the same controller. PGMusic suggested this and in my case it worked. It is a simple thing to do and IMHO worth a try. If you are worried about your warranty contact PGMusic. YMMV
I think my wife has started to show the first signs of dementia.
She said she can't remember what she ever saw in me!
64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Jul 2000
Posts: 27,475
Veteran
|
|
Veteran
Joined: Jul 2000
Posts: 27,475 |
This has happened to a few of us over the years, caused apparently by shipping.
Just try it.
While you're doing that, I think I'll write a country song "Some of Them Trucks".
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Nov 2008
Posts: 3,428
Veteran
|
Veteran
Joined: Nov 2008
Posts: 3,428 |
This has happened to a few of us over the years, caused apparently by shipping.
Just try it.
While you're doing that, I think I'll write a country song "Some of Them Trucks".
Happened to me as well. Took maybe two minutes to open the case up, plug the connection firmly back together and close it up. I'm pretty handy, but this was honestly a 1 out of 10 on a technical skill level. So I'd recommend trying a reseat of the existing case before doing a case swap.
DC Ron
BiaB Audiophile
Presonus Studio One
ASUS I9-12900K DAW, 32 GB RAM
Presonus Faderport 16
Too many guitars (is that a thing?)
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Aug 2011
Posts: 10,986
Veteran
|
|
Veteran
Joined: Aug 2011
Posts: 10,986 |
C'mon guys! Ease up some. I understand the desire to help but repeating advice the user has stated he will not perform isn't working.
User John Temmerman has repeatably stated he is not comfortable opening the external drive case. That should be the end of that discussion. He should not have to repeat multiple times that he has reached the limit of his troubleshooting capability.
There are multiple reasons why John is not comfortable opening the external hard drive case. Perhaps his eyesight is bad. Perhaps he is a stroke victim and is impaired. Perhaps he has arthritis and has difficulty handling objects. He may not have a screwdriver with a Phillip's bit small enough to fit into the heads of the teeny, tiny screws. The reason why shouldn't matter.
John, you need to directly speak with PG Music Support to resolve your issue. Fellow users do not have the capability to replace your external hard drive.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: May 2020
Posts: 2,766
Veteran
|
|
Veteran
Joined: May 2020
Posts: 2,766 |
C'mon guys! Ease up some. I understand the desire to help but repeating advice the user has stated he will not perform isn't working.
User John Temmerman has repeatably stated he is not comfortable opening the external drive case. That should be the end of that discussion. He should not have to repeat multiple times that he has reached the limit of his troubleshooting capability.
There are multiple reasons why John is not comfortable opening the external hard drive case. Perhaps his eyesight is bad. Perhaps he is a stroke victim and is impaired. Perhaps he has arthritis and has difficulty handling objects. He may not have a screwdriver with a Phillip's bit small enough to fit into the heads of the teeny, tiny screws. The reason why shouldn't matter. I concur. While we on the forums are generally a techy bunch, not everyone is. The non-techy people shouldn't be pushed out of their comfort zone (too much). I've got a support session scheduled for Wednesday with John, so I'll be doing some further testing on the drive.
I work here
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Feb 2015
Posts: 7,954
Veteran
|
|
Veteran
Joined: Feb 2015
Posts: 7,954 |
Just send him a new one already, like I said I got 2020 and it failed and had to use 2019 until 2021 came out. It stressed me reading all this that I was just going to buy him one and have it sent out.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Aug 2011
Posts: 10,986
Veteran
|
|
Veteran
Joined: Aug 2011
Posts: 10,986 |
Simon,
Thanks for sharing the news a support session is scheduled. That is good news.
PG Music has a sterling reputation for customer satisfaction so I'm confident John's hard drive issue will be resolved. Please update this thread after Wednesday's session.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Jul 2000
Posts: 27,475
Veteran
|
|
Veteran
Joined: Jul 2000
Posts: 27,475 |
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Jun 2012
Posts: 3,877
Veteran
|
|
Veteran
Joined: Jun 2012
Posts: 3,877 |
Just send him a new one already, like I said I got 2020 and it failed and had to use 2019 until 2021 came out. It stressed me reading all this that I was just going to buy him one and have it sent out. +1 just send him a drive. I too had one that arrived bad. It happens.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Jun 2012
Posts: 21,036
Veteran
|
|
Veteran
Joined: Jun 2012
Posts: 21,036 |
C'mon guys! Ease up some. I understand the desire to help but repeating advice the user has stated he will not perform isn't working. I simply suggested that if he was not comfortable, if he could enlist assistance from someone else to help him.
BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Sep 2001
Posts: 2,145
Veteran
|
|
Veteran
Joined: Sep 2001
Posts: 2,145 |
It's worth remembering that although most of us can't write code that would make BIAB work, some of the things connected with PCs are no more complicated than changing the fuse in a mains plug.
So, a quick fix that would probably get the OP up and running is not an unreasonable suggestion.
Simon says "I've got a support session scheduled for Wednesday with John, so I'll be doing some further testing on the drive."
Maybe Simon can talk the OP through the reseating process. The drive isn't working at the moment so nothing lost if the fix fails or even trashes the drive. PG can always send a new one but the OP wants to get up and running as fast as possible.
Last edited by Bob Calver; 08/30/21 10:21 PM.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Jun 2012
Posts: 21,036
Veteran
|
|
Veteran
Joined: Jun 2012
Posts: 21,036 |
Let's hope Simon gets him going.
BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: May 2020
Posts: 2,766
Veteran
|
|
Veteran
Joined: May 2020
Posts: 2,766 |
Let's hope Simon gets him going. One way or another I will.
I work here
|
|
|
|
|
|
|
|
|
|
|
|
Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box 2026 for Windows Special Offers End Tomorrow (January 15th, 2026) at 11:59 PM PST!
Time really is running out! Save up to 50% on Band-in-a-Box® 2026 for Windows® upgrades and receive a FREE Bonus PAK—only when you order by 11:59 PM PST on Thursday, January 15, 2026!
We've added many major new features and new content in a redesigned Band-in-a-Box® 2026 for Windows®!
Version 2026 introduces a modernized GUI redesign across the program, with updated toolbars, refreshed windows, smoother workflows, and a new Dark Mode option. There’s also a new side toolbar for quicker access to commonly used windows, and the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, making it easier to customize your workspace.
Another exciting new addition is the new AI-Notes feature, which can transcribe polyphonic audio into MIDI. You can view the results in notation or play them back as MIDI, and choose whether to process an entire track or focus on specific parts like drums, bass, guitars/piano, or vocals. There's over 100 new features in Band-in-a-Box® 2026 for Windows®.
There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
Upgrade your Band-in-a-Box for Windows to save up to 50% on most Band-in-a-Box® 2026 upgrade packages!
Plus, when you order your Band-in-a-Box® 2026 upgrade during our special, you'll receive a Free Bonus PAK of exciting new add-ons.
If you need any help deciding which package is the best option for you, just let us know. We are here to help!
Band-in-a-Box® 2026 for Windows® Special Offers Extended Until January 15, 2026!
Good news! You still have time to upgrade to the latest version of Band-in-a-Box® for Windows® and save. Our Band-in-a-Box® 2026 for Windows® special now runs through January 15, 2025!
We've packed Band-in-a-Box® 2026 with major new features, enhancements, and an incredible lineup of new content! The program now sports a sleek, modern GUI redesign across the entire interface, including updated toolbars, refreshed windows, smoother workflows, a new dark mode option, and more. The brand-new side toolbar provides quicker access to key windows, while the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, creating a flexible, clutter-free workspace. We have an amazing new “AI-Notes” feature. This transcribes polyphonic audio into MIDI so you can view it in notation or play it back as MIDI. You can process an entire track (all pitched instruments and drums) or focus on individual parts like drums, bass, guitars/piano, or vocals. There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
There are over 100 new features in Band-in-a-Box® 2026 for Windows®.
When you order purchase Band-in-a-Box® 2026 before 11:59 PM PST on January 15th, you'll also receive a Free Bonus PAK packed with exciting new add-ons.
Upgrade to Band-in-a-Box® 2026 for Windows® today! Check out the Band-in-a-Box® packages page for all the purchase options available.
Happy New Year!
Thank you for being part of the Band-in-a-Box® community.
Wishing you and yours a very happy 2026—Happy New Year from all of us at PG Music!
Season's Greetings!
Wishing everyone a happy, healthy holiday season—thanks for being part of our community!
The office will be closed for Christmas Day, but we will be back on Boxing Day (Dec 26th) at 6:00am PST.
Team PG
Band-in-a-Box 2026 Video: The Newly Designed Piano Roll Window
In this video, we explore the updated Piano Roll, complete with a modernized look and exciting new features. You’ll see new filtering options that make it easy to focus on specific note groups, smoother and more intuitive note entry and editing, and enhanced options for zooming, looping, and more.
Watch the video.
You can see all the 2026 videos on our forum!
Band-in-a-Box 2026 Video: AI Stems & Notes - split polyphonic audio into instruments and transcribe
This video demonstrates how to use the new AI-Notes feature together with the AI-Stems splitter, allowing you to select an audio file and have it separated into individual stems while transcribing each one to its own MIDI track. AI-Notes converts polyphonic audio—either full mixes or individual instruments—into MIDI that you can view in notation or play back instantly.
Watch the video.
You can see all the 2026 videos on our forum!
Bonus PAK and 49-PAK for Band-in-a-Box® 2026 for Windows®
With your version 2026 for Windows Pro, MegaPAK, UltraPAK, UltraPAK+, Audiophile Edition or PlusPAK purchase, we'll include a Bonus PAK full of great new Add-ons for FREE! Or upgrade to the 2026 49-PAK for only $49 to receive even more NEW Add-ons including 20 additional RealTracks!
These PAKs are loaded with additional add-ons to supercharge your Band-in-a-Box®!
This Free Bonus PAK includes:
- The 2026 RealCombos Booster PAK:
-For Pro customers, this includes 27 new RealTracks and 23 new RealStyles.
-For MegaPAK customers, this includes 25 new RealTracks and 23 new RealStyles.
-For UltraPAK customers, this includes 12 new RealStyles.
- MIDI Styles Set 92: Look Ma! More MIDI 15: Latin Jazz
- MIDI SuperTracks Set 46: Piano & Organ
- Instrumental Studies Set 24: Groovin' Blues Soloing
- Artist Performance Set 19: Songs with Vocals 9
- Playable RealTracks Set 5
- RealDrums Stems Set 9: Cool Brushes
- SynthMaster Sounds Set 1 (with audio demos)
- Android Band-in-a-Box® App (included)
Looking for more great add-ons, then upgrade to the 2026 49-PAK for just $49 and you'll get:
- 20 Bonus Unreleased RealTracks and RealDrums with 20 RealStyle.
- FLAC Files (lossless audio files) for the 20 Bonus Unreleased RealTracks and RealDrums
- MIDI Styles Set 93: Look Ma! More MIDI 16: SynthMaster
- MIDI SuperTracks Set 47: More SynthMaster
- Instrumental Studies 25 - Soul Jazz Guitar Soloing
- Artist Performance Set 20: Songs with Vocals 10
- RealDrums Stems Set 10: Groovin' Sticks
- SynthMaster Sounds & Styles Set 2 (sounds & styles with audio demos)
Learn more about the Bonus PAKs for Band-in-a-Box® 2026 for Windows®!
|
|
|
|
|
|
|
|
|
|
|
|
Forums57
Topics85,828
Posts796,692
Members39,968
| |
Most Online25,754
Jan 24th, 2025
|
|
|
|
|
|
|
|
|
Dansk
Deutsch - Windows
Español
Français - Windows
Italiano - Windows
Nederlands
Polski
Português
Svenskt
русский
Japanese
Simplified Chinese
Traditional Chinese
Korean