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I'm trying to import a .wav file into bb without any success at all. Using file/import/import audio/ to get to the import dialogue box, set the file I wish to import and wait for the result. The timer circle appears, rotates a few times then stops and nothing has been imported. It's not there either in the chord/bar view or the audio edit screen. What am I doing wrong?
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Welcome to the forum. Is this BIAB 2021? Do you have the Windows or Mac version?
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Windows running win10, 64bit bb
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PG Music Staff
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PG Music Staff
Joined: Oct 2020
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In the main Band-in-a-Box program, please go to Help | About Band-in-a-Box. Afterwards, near the top of that window, it will have Version 2021 and a number in brackets - what is that number? If that number is lower than 842, then please close Band-in-a-Box and download the latest build 842 update from here: https://www.pgmusic.com/support_windowsupdates.htm#842
Best, Chantelle
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Hi Chantelle
I have upgraded from an earlier version (83.. something) to 842 as recommended. The problem still persists. If I have imported it I don't know it is as there is no notification from bb that the operation was successful nor do the help files give any indication of where the import may be. I have assumed from the instructions that the import would be automatically displayed in the GUI on the main screen but it isn't.
What I am trying to import is a one and half minute arrangement for guitar of a Miles Davis classic "So What?". A search by my file manager within bb gives no results.
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The system I have is using a Behringer Q502 box that is hooked up to my PC. Through this box I run my guitar while having backing tracks running from my PC. I use this as a learning tool. This works well with either
Interestingly, I can import using RealBand where 'So What?' is displayed. I can break the accompaniment down to its component parts (bass, piano and drums) but I can't hear it. The message from RealBand is as follows:
"Could not open the audio device. This can occur if another program is using the device in Exclusive Mode. It this persists, try rebooting the program."
I am a total technical illiterate. I don't know why this problem persists. I have downloaded and installed the necessary drivers for the Behringer but can't find where in either bb or RealBand to add them (if that is necessary) to these programs.
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That message can often mean that your Audio Device is already in use by another application. Are other apps open that may be claiming it? Like your browser or something?
Shutting it off in the other application may help, hopefully others chime in. This part of your message says a lot "This can occur if another program is using the device in Exclusive Mode"
Some ASIO devices/drivers can only support one application at a time, and apparently your system has it already locked in use.
I do not work here, but the benefits are still awesome Make your sound your own!
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I have got the import working in RealBand. Hope to with bb shortly. I haven't the first idea what has happened but I did go into Windows Settings and played around with the various devices I have on it.
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It's OK now. I can import in RealBand, save and change to a bb format and then open up in bb. Thanks to all who assisted.
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It's OK now. I can import in RealBand, save and change to a bb format and then open up in bb. Thanks to all who assisted. It sounds like you have found a workaround, but it does not solve the original issue. In Band-in-a-Box you could try going to Options | Return to Factory Settings and see if that helps. The alternative way to import audio into Band-in-a-Box is to drag/drop it in from your computer. I wonder if this method is not working for you as well? If you're happy with your workaround using RealBand, then that's great! If you wish to continue troubleshooting you could also contact us directly over live chat or email support@pgmusic.com
Best, Chantelle
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PG Music Staff
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It's OK now. I can import in RealBand, save and change to a bb format and then open up in bb. Thanks to all who assisted. If you still wish to try in Band-in-a-Box, have you tried going to File | Open instead of File | Import? This would open the file to the audio track, making the audio track turn orange. The downside to this method is that it would only bring it on to the Audio track and not the other Utility Tracks in 2021, but it may work as a work around for what you need.
Cheers, Ember
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Video: Band-in-a-Box® 2025 for Mac®: VST3 Plugin Support
Band-in-a-Box® 2025 for Mac® now includes support for VST3 plugins, alongside VST and AU. Use them with MIDI or audio tracks for even more creative possibilities in your music production.
Band-in-a-Box® 2025 for Macs®: VST3 Plugin Support
Video: Band-in-a-Box® 2025 for Mac®: Using VST3 Plugins
Join the conversation on our forum.
Band-in-a-Box 2025 for Mac Videos
With the release of Band-in-a-Box® 2025 for Mac, we’re rolling out a collection of brand-new videos on our YouTube channel. We’ll also keep this forum post updated so you can easily find all the latest videos in one convenient spot.
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Reference this forum post for One-Stop Shopping of our Band-in-a-Box® 2025 Mac Videos — we’ll be adding more videos as they’re released!
Band-in-a-Box 2025 for Mac is Here!
Band-in-a-Box® 2025 for Mac is here, packed with major new features and an incredible collection of available new content! This includes 202 RealTracks (in Sets 449-467), plus 20 bonus Unreleased RealTracks in the 2025 49-PAK. There are new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 4, two new sets of “RealDrums Stems,” XPro Styles PAK 8, Xtra Styles PAK 19, and more!
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If you have any questions, feel free to connect with us directly—we’re here to help!
Band-in-a-Box 2025 Italian Version is Here!
Cari amici
È stata aggerate la versione in Italiano del programma più amato dagli appassionati di musica, il nostro Band-in-a-Box.
Questo è il link alla nuova versione 2025.
Di seguito i link per scaricare il pacchetti di lingua italiana aggiornati per Band-in-a-Box e RealBand, anche per chi avesse già comprato la nuova versione in inglese.
Band-in-a-Box 2025 - Italiano
RealBand 2025 - Italiano
Band-in-a-Box 2025 French Version is Here!
Bonjour à tous,
Band-in-a-Box® 2025 pour Windows est disponible en Français.
Le téléchargement se fait à partir du site PG Music
Pour ceux qui auraient déjà acheté la version 2025 de Band-in-a-Box (et qui donc ont une version anglaise), il est possible de "franciser" cette version avec les patchs suivants:
BIAB 2025 - francisation
RealBand 2025 - francisation
Voilà, enjoy!
Band-in-a-Box 2025 German Version is Here!
Update Your Band-in-a-Box® 2025 to Build 1128 for Windows Today!
Already using Band-in-a-Box 2025 for Windows®? Download Build 1128 now from our Support Page to enjoy the latest enhancements and improvements from our team.
Stay up to date—get the latest update now!
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