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Beginners Forum
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Joined: Sep 2001
Posts: 2,147
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OP
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Joined: Sep 2001
Posts: 2,147 |
i've been using BIAB and RB for years but got stuck a couple of times recently. live chat sorted me out. if you're stuck, try it if you need help.
the live chat from lots of companies is useless........i find the person on the other end often knows less than i do but PG is different.
i found it pleasing that the person on the other end was someone i knew from the forums. in one instance chantelle and the second was simon. thanks guys.
they do know their stuff and sorted me immediately. so try live chat if you need help - its fast and effective.
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Beginners Forum
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Joined: Oct 2020
Posts: 836
PG Music Staff
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PG Music Staff
Joined: Oct 2020
Posts: 836 |
Thanks Bob, we appreciate your support!
Here are the hours that live chat is open:
Mon - Fri 6am - 6pm Pacific Time
Sat 8am - 4pm Pacific Time
Closed Sundays.
Best,
Chantelle
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Beginners Forum
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Joined: May 2000
Posts: 22,600
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Joined: May 2000
Posts: 22,600 |
I agree, for most things it is a quick easy solution, with little headache
Thanks for adding this feature to the PGMusic site
While I can't make any guarantees, even after hours I have sometimes got a response fairly quickly, so worth a shot even then
Last edited by rharv; 11/22/21 02:19 PM.
I do not work here, but the benefits are still awesome
Make your sound your own!
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Beginners Forum
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Joined: May 2020
Posts: 2,766
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Veteran
Joined: May 2020
Posts: 2,766 |
I agree, for most things it is a quick easy solution, with little headache
Thanks for adding this feature to the PGMusic site
While I can't make any guarantees, even after hours I have sometimes got a response fairly quickly, so worth a shot even then Yup, that's the nice thing about our chat system - if it is after hours, you can leave a message for us and we'll email the next day. Plus you get to chat with lovely people like Chantelle and I, so what's not to love?
I work here
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Beginners Forum
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Joined: Oct 2002
Posts: 600
Journeyman
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Journeyman
Joined: Oct 2002
Posts: 600 |
I try to not over use this and make myself a pest but I
have to agree. Live chat in most cases get situations fixed now instead of having to wait for answers,
Last edited by earl kirby; 11/23/21 04:03 PM.
Dell 610 dual Monitor, win 7-10, Sonar Plat, ProTools 10 & 11, Reaper 4, BIAB/real Band 2022, Easy Drummer, Superior Drummer, Kontact Essentials, Personnel Orchestra, Korg Legacy Analog & Digital
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Beginners Forum
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Joined: Aug 2011
Posts: 11,035
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Joined: Aug 2011
Posts: 11,035 |
I wasn't aware that with Live Chat you can leave an after hours message and receive an e-mail response the next day. Pretty neat and nice to know.
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Beginners Forum
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Joined: Jun 2012
Posts: 21,093
Veteran
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Joined: Jun 2012
Posts: 21,093 |
I wasn't aware that with Live Chat you can leave an after hours message and receive an e-mail response the next day. Pretty neat and nice to know. Great tip Jim, and good for us to know who are in very different timezones.
BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
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Beginners Forum
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Joined: May 2020
Posts: 2,766
Veteran
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Veteran
Joined: May 2020
Posts: 2,766 |
I try to not over use this and make myself a pest but I
have to agree. Live chat in most cases get situations fixed now instead of having to wait for answers, The nice thing about live chat for us is that we can each help multiple people at a time. Chats typically take much less time than phone calls as well.
I work here
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Beginners Forum
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Joined: Jun 2017
Posts: 3,007
PG Music Staff
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PG Music Staff
Joined: Jun 2017
Posts: 3,007 |
I wasn't aware that with Live Chat you can leave an after hours message and receive an e-mail response the next day. Pretty neat and nice to know. I think that's one of my favourite things about our chat set up, and not something I've personally seen elsewhere. It's definitely pretty cool!
Cheers,
Ember
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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XPro & Xtra Styles PAK Sets On Sale Now - Until May 15, 2026!
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Band-in-a-Box 2026 for Mac Videos
With the release of Band-in-a-Box® 2026 for Mac, we’re rolling out a collection of brand-new videos on our YouTube channel. We’ll keep this forum post updated so you can easily find all the latest videos in one convenient spot.
Whether you're exploring new features, checking out the latest RealTracks or Style PAKs, this is your go-to guide for Band-in-a-Box® 2026.
Check out this forum post for "One Stop Shopping" of our Band-in-a-Box® 2026 Mac Videos!
Band-in-a-Box 2026 for Mac is Here!
Band-in-a-Box® 2026 for Mac is here and it is packed with major new features! There’s a new modern look, a GUI redesign to all areas of the program including toolbars, windows, workflow and more. There’s a Multi-view layout for organizing multiple windows. A standout addition is the powerful AI-Notes feature, which uses AI neural-net technology to transcribe polyphonic audio into MIDI—entire mixes or individual instruments—making it easy to study, view, and play parts from any song. And that’s just the beginning—there are over 100 new features in this exciting release.
Along with version 2026, we've released an incredible lineup of new content! There's 202 new RealTracks, brand-new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two new RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
Special Offers
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2026 Free Bonus PAK & 49-PAK Add-ons
Our Free Bonus PAK and 49-PAK are loaded with amazing add-ons! The Free Bonus PAK is included with most Band-in-a-Box® 2026 for Mac packages, but you can unlock even more—including 20 unreleased RealTracks—by upgrading to the 2026 49-PAK for just $49.
Holiday Weekend Hours
As we hop into the Easter weekend, here are our holiday hours:
April 3 (Good Friday): 8:00 AM – 4:00 PM PDT
April 4 (Saturday): Closed
April 5 (Easter Sunday): Closed
April 6 (Easter Monday): Open regular hours
Wishing you an egg-cellent weekend!
— Team PG
Update to Build 10 of RealBand® 2026 for Windows®!
If you're already using RealBand 2026 for Windows, download build 10 to get all the latest additions and enhancements.
Band-in-a-Box® 2025 for Mac® users: Build 904 now available!
If you're already using Band-in-a-Box® 2025 for Mac®, make sure to grab the latest update! Build 904 is now available for download and includes the newest additions and enhancements from our team.
Band-in-a-Box® 2026 for Windows® users: Build 1237 is now available!
Already a Band-in-a-Box 2026 for Windows user? Stay up to date and download the build 1237 to get all the latest additions and enhancements.
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