Just asking other USB Drive buyers, what the average time for the shipping of orders that have the USB Drive is?
I bought 2022 several days ago, but have heard nothing from PG, when I asked online help I was advised the orders have not shipped the physical copies yet, you will get an email with a tracking number once it goes out. Which was sorta what I already knew. When I asked for an approximation of shipping times, I was advised it cannot be given.
So that is why I am asking here so I might get some idea of how long the whole process will take.
If you can trust my memory, I recall that in past years the blank Audiophile drives had never actually been on hand at PG Music at the time they were first offered for sale, so there was a lag time, first for the drives to get there, and then to have the data saved to them. It’s typically been one or two weeks after I ordered my yearly update before they were actually shipped. Once shipped, they usually got here in about 2 days.
My experience has been different than that. I have always received my hard drives within two days of placing the order.
How can you sell a product without having the product in stock?
Regards,
Bob
Same here but this year everything is different. Our postal service is slowing down. Help wanted signs are up for them, as well as every other place. The supply chain is slower than molasses in January if it is moving at all! Remember PGMusic has the data but they must purchase the HDs and USB flash drives.
I'll just keep using BiaB 2021 until my USB flash drive arrives.
The bumper sticker said "I'm a veterinarian, therefore I can drive like an animal". Suddenly I realized how many proctologists are on the road.
64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware
How can you sell a product without having the product in stock?
Happens all of the time. Its called a back order. Here is an old thread from a past year where the history of the HDs not being ready until after the product was already offered for sale.
BTW, I just noticed on USPS Informed Delivery that they have a DHL delivery in the pipeline for me. Since, DHL doesn't have an actual presence in the U.S. any longer, this has to be an international shipment, so I assume that it is my 2022 Audiophile.
My experience has been different than that. I have always received my hard drives within two days of placing the order.
How can you sell a product without having the product in stock?
Regards,
Bob
Same here but this year everything is different. Our postal service is slowing down. Help wanted signs are up for them, as well as every other place. The supply chain is slower than molasses in January if it is moving at all! Remember PGMusic has the data but they must purchase the HDs and USB flash drives.
I'll just keep using BiaB 2021 until my USB flash drive arrives.
"Same here but this year everything is different. Our postal service is slowing down. Help wanted signs are up for them, as well as every other place."
The Postal Service has nothing to do with it. They haven't even shipped yet to the Postal Service!
"The supply chain is slower than molasses in January if it is moving at all!"
It's December 8th.
"Remember PGMusic has the data but they must purchase the HDs and USB flash drives. "
PG Music should have the hard drives in stock. If you sold 1000 HD's last year, you should have at least that many in stock. It's called Inventory Control.
There's also a chance that they want to get the very latest release installed before shipping and maybe a patch is imminent. That's only a hunch. I have no real knowledge.
BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
How can you sell a product without having the product in stock?
Happens all of the time. Its called a back order. Here is an old thread from a past year where the history of the HDs not being ready until after the product was already offered for sale.
BTW, I just noticed on USPD Informed Delivery that they have a DHL delivery in the pipeline for me. Since, DHL doesn't have an actual presence in the U.S. any longer, this has to be an international shipment, so I assume that it is my 2022 Audiophile.
I know what a back order is. I did Inventory Control for years.
"HDs not being ready until after the product was already offered for sale."
That is called a deceptive business practice. Tell me, up front, that you have a product on back order, and I can decide if that is acceptable. To sell a product you don't physically have, to a repeat customer, is insulting.
Just be pleased they aren't being shipped FROM the USA. DeJoy's Trumped Postal Service, (as successful as any other Trump business), declared it can't deliver parcels to 20 countries due to a "lack of transport" - whatever that means. I can't even get a CD sent from New Mexico...the artist was told no at the P.O. Australia is on that list.
Being "Downunder" if I order something from Europe or the North American continent I expect to wait a while as the sorting system is slow and, haven't you noticed, it's the clogged Xmas postal period that PG chooses to pre sell during.
Being that these are "get em cheap before the official sale" I'd expect a little lag and, let's be fair, most businesses sell more than they hold in stock.
Cheers rayc "What's so funny about peace, love & understanding?" - N.Lowe
I know what a back order is. I did Inventory Control for years.
"HDs not being ready until after the product was already offered for sale."
That is called a deceptive business practice. Tell me, up front, that you have a product on back order, and I can decide if that is acceptable. To sell a product you don't physically have, to a repeat customer, is insulting.
I have one thing to say in defense of what PG Music is doing, and that is there is no way that they could efficiently have everything ready to go because they don’t have any idea about what an individual customer will order until they actually order. I can perceive at least part of what the problem is because I once screwed myself out of the bonus UNRELEASED Real tracks IN 24 BIT by accidentally omitting the 49 PAK from my initial order and splitting the order over two different days. As an Audiophile customer, I get my entire order on the HD. This year that includes the 49 PAK, the latest Xtra styles pak, and the latest XPRO pak. PG Music takes the time to make to make sure that the 60 unreleased bonus tracks in the 49 PAK are 24 bit on the audiophile drives. But they don’t know in advance that I’ll order the 49 PAK. With MY error 2 years ago, I got 12 bit bonus tracks and could only resolve the issue by shipping my audiophile HD back at my expense. I ultimately decided to put up with 60 12 bit tracks for a year. IMHO, if there were a way to have everything ready to go on ordering day, it would create more expense than it is worth.
I said that I had one thing to say in PG Music’s defense, but perhaps I have a second thing to say which is something that I say quite often. Over the years, what PG Music has given me in overall value, far exceeds what they have extracted from my bank account. I often think about what other software companies charge me every year for their yearly updates or subscriptions and realize just how genuinely dedicated PG Music is to helping musicians. They could charge so much more for their software, and they don’t so that it remains affordable to a greater client base. If they do things a certain way that is different from the average company, its usually to keep their costs from being driven up and passed on to their customers. PG Music has been such a customer oriented company during the time that I have been doing business with them, they would have to come to Mobile and burn my house down before I’d complain about their business practices.
Band-in-a-Box® 2025 for Mac® users: Build 904 now available!
If you're already using Band-in-a-Box® 2025 for Mac®, make sure to grab the latest update! Build 904 is now available for download and includes the newest additions and enhancements from our team.
PowerTracks 2026 is here—bringing powerful new enhancements designed to make your production workflow faster, smoother, and more intuitive than ever.
The enhanced Mixer now shows Track Type and Instrument icons for instant track recognition, while a new grid option simplifies editing views. Non-floating windows adopt a modern title bar style, replacing the legacy blue bar.
The Master Volume is now applied at the end of the audio chain for consistent levels and full-signal master effects.
Tablature now includes a “Save bends when saving XML” option for improved compatibility with PG Music tools. Plus, you can instantly match all track heights with a simple Ctrl-release after resizing, and Add2 chords from MGU/SGU files are now fully supported... and more!
Get started today—first-time packages start at just $49.
Already using PowerTracks Pro Audio? Upgrade for as little as $29 and enjoy the latest improvements!
Band-in-a-Box 2026 for Windows Special Offers End Tomorrow (January 15th, 2026) at 11:59 PM PST!
Time really is running out! Save up to 50% on Band-in-a-Box® 2026 for Windows® upgrades and receive a FREE Bonus PAK—only when you order by 11:59 PM PST on Thursday, January 15, 2026!
We've added many major new features and new content in a redesigned Band-in-a-Box® 2026 for Windows®!
Version 2026 introduces a modernized GUI redesign across the program, with updated toolbars, refreshed windows, smoother workflows, and a new Dark Mode option. There’s also a new side toolbar for quicker access to commonly used windows, and the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, making it easier to customize your workspace.
Another exciting new addition is the new AI-Notes feature, which can transcribe polyphonic audio into MIDI. You can view the results in notation or play them back as MIDI, and choose whether to process an entire track or focus on specific parts like drums, bass, guitars/piano, or vocals. There's over 100 new features in Band-in-a-Box® 2026 for Windows®.
There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
Upgrade your Band-in-a-Box for Windows to save up to 50% on most Band-in-a-Box® 2026 upgrade packages!
Plus, when you order your Band-in-a-Box® 2026 upgrade during our special, you'll receive a Free Bonus PAK of exciting new add-ons.
If you need any help deciding which package is the best option for you, just let us know. We are here to help!
Band-in-a-Box® 2026 for Windows® Special Offers Extended Until January 15, 2026!
Good news! You still have time to upgrade to the latest version of Band-in-a-Box® for Windows® and save. Our Band-in-a-Box® 2026 for Windows® special now runs through January 15, 2025!
We've packed Band-in-a-Box® 2026 with major new features, enhancements, and an incredible lineup of new content! The program now sports a sleek, modern GUI redesign across the entire interface, including updated toolbars, refreshed windows, smoother workflows, a new dark mode option, and more. The brand-new side toolbar provides quicker access to key windows, while the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, creating a flexible, clutter-free workspace. We have an amazing new “AI-Notes” feature. This transcribes polyphonic audio into MIDI so you can view it in notation or play it back as MIDI. You can process an entire track (all pitched instruments and drums) or focus on individual parts like drums, bass, guitars/piano, or vocals. There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
There are over 100 new features in Band-in-a-Box® 2026 for Windows®.
When you order purchase Band-in-a-Box® 2026 before 11:59 PM PST on January 15th, you'll also receive a Free Bonus PAK packed with exciting new add-ons.
Upgrade to Band-in-a-Box® 2026 for Windows® today! Check out the Band-in-a-Box® packages page for all the purchase options available.
One of our representatives will be happy to help you over the phone. Our hours of operation are from
6:00AM to 6:00PM PST (GMT -8) Monday thru Friday, and 8:00AM to 4:00PM PST Saturday. We are closed Sunday. You can also send us your questions via email.
One of our representatives will be happy to help you on our Live Chat or by email. Our hours of operation are from
6:00AM to 6:00PM PST (GMT -8) Monday thru Friday; 8:00AM to 4:00PM PST (GMT -8) Saturday; Closed Sunday.
Dansk
Deutsch - Windows
Español
Français - Windows
Italiano - Windows
Nederlands
Polski
Português
Svenskt
русский
Japanese
Simplified Chinese
Traditional Chinese
Korean