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Band-in-a-Box Wishlist
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Joined: Jan 2013
Posts: 460
Journeyman
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OP
Journeyman
Joined: Jan 2013
Posts: 460 |
I would like pg support to be a bit more active responding to emails. My experience with pg support has not been a good one. Sometimes i get a response (usually the "are you using latest build, or are you running as admin etc) then after my reply,iget nothing and im left in the lurch. yes, i know some pg users will have had no problems with support but im pretty sure im not the only one who has suffered and left hanging not knowing if my problem has been looked into. heres link to a thread that would help, there are a few threads here and there requesting a bug/issue report thread type of thing. https://www.pgmusic.com/forums/ubbthreads.php?ubb=showflat&Number=697910&nt=3&page=1signed a frustrated bb user.
rebuilt styles,songs and real tracks.
win 10...amd a10 radeon r6 4c+6g 1.8ghz
64 bit hp envy
biab 2023 with 1004 build. styles 1 to 429 plus extras 1,2,3,4 and 6.
running as admin,cleaned up returned to factory settings.
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Band-in-a-Box Wishlist
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Joined: Mar 2018
Posts: 7,267
Veteran
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Veteran
Joined: Mar 2018
Posts: 7,267 |
Native instruments took 5 days to reply, that was a a pre-sale (!) question that I had... Following question took even longer.
Not saying PG support is the greatest, but you have Live Chat, phone support and senior members on the forum, that know program pretty well and usually someone will respond within a few hours if not sooner. With new release out, I think they (PG staff) are a bit backlogged.
Did you try posting your issue here?...well not here (wishlist) but actually in the corresponding Windows / Mac /Plugin section?
P.S. you mentioned recent post on bug reporting. JJJ had a very reasonable idea, which I think should be very easy to achieve.
Last edited by Rustyspoon#; 01/17/22 02:15 AM.
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Band-in-a-Box Wishlist
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Joined: Jun 2012
Posts: 21,096
Veteran
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Veteran
Joined: Jun 2012
Posts: 21,096 |
This is a user forum, for users, like you and me and the rest of us.
PG Music have separate direct support channels, Live help, Chat, and email support. Perhaps more than most.
When a wish-list suggestion is made, it can be endorsed(supported) by the forum users, but only the company can ultimately decide whether or not to embrace the idea.
To label your dissatisfaction of existing support as 'rubbish' may not actually be helpful, but you are free to express your view on such matters, as I am sure others will in response to this reply.
BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
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Band-in-a-Box Wishlist
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Joined: Aug 2006
Posts: 8,792
Veteran
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Veteran
Joined: Aug 2006
Posts: 8,792 |
One thing to think of is that many other audio software products have almost no support other than support tickets. Take for example a major player like Presonus Studio one. Open a support ticket and in a few days you will get an email answer. Need more information open it again. No phone support, not chat line. For the most part you get forum support.
Here you get all that. I wouldn’t call that rubbish.
HP Win 11 12 gig ram, Mac mini Sonoma with 16 gig of ram, BiaB/RB 2026, Reaper 7, Harrison Mixbus 11 , Presonus Audiobox USB96
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Band-in-a-Box Wishlist
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Joined: Jan 2015
Posts: 2,662
Veteran
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Veteran
Joined: Jan 2015
Posts: 2,662 |
Quite a few people speak highly of live chat.
I've used it only once but had received good quick answer.
Jazz relative beginner, starting at a much older age than was helpful.
AVL:MXE Linux; Windows 11
BIAB2026 Audiophile, a bunch of other software.
Kawai MP6, Ui24R, Focusrite Saffire Pro40 and Scarletts
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Band-in-a-Box Wishlist
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Joined: Jan 2020
Posts: 41
Enthusiast
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Enthusiast
Joined: Jan 2020
Posts: 41 |
Quite a few people speak highly of live chat.
I've used it only once but had received good quick answer.
I agree with Gordon. I have found Live Chat to be very helpful and responsive.
BIAB 2025 Ultrapak, Mixcraft Pro 10.5
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Band-in-a-Box Wishlist
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Joined: May 2016
Posts: 368
Journeyman
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Journeyman
Joined: May 2016
Posts: 368 |
[this is a response to the original post in this thread]
I disagree - I always get either a solution, a useable (though not perfect) workaround or a no (which is also an answer). Off course it is disappointing, when one of my problems won't get solved to my wish, but no companies in the world have endless resources.
Since I was one of the users in 2018 who complained about the whole support approach to BIAB for Mac and the lack of bug fixes, PG Music actually listened to the complaints and improved their support towards the product.
Compared to Apple, Waves, iZotope, Yamaha and Line 6 which are my other main suppliers - I would claim that PG Music deliver the most prompt and timely support. Not perfect - but at least it's just about what I expect from a company of that size.
Last edited by Peters Garage; 02/02/22 11:59 PM. Reason: Clarification
MacMini M1 - BIAB2021 - Logic Pro X - iZotope Music Production Suite - Scaler 2 - far too many Waves plugins and Line 6 Guitars and boards + a fantastic Yamaha THR10ll mini Amp - Avid MBOX Studio
Peters' Garage is available on all major streaming services
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Band-in-a-Box Wishlist
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Joined: Jan 2020
Posts: 10
Newbie
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Newbie
Joined: Jan 2020
Posts: 10 |
If you have a photographic memory or you are a master chess champion then you can probably remember all the settings you make in all the subterranean layers of BiaB and you can dive into them to make productions. It's powerful, but once you get beyond entering chords and choosing styles, it's a bit like exploring caves in my opinion. I use it only to quickly sketch a song foundation, then I leave BiaB. What is beautiful about RealBand is how visually oriented it is. 1. It loads your BiaB song 'sketch' seamlessly. 2. After just learning a few basic mouse and menu selections (very similar to what you are trying to do in BiaB) you see your song begin to take shape more easily (visually). Less crawling around in caves trying to remember routes taken.
I rate my mind 'average to fading'. If you're like me, try opening your BiaB sketch (SGU) in Realband (File, Open .... seamlessly) and I think you'll see a less frustrating world. I use the Forum to solve problems. I haven't posted much since 2011, but I have searched this Forum often and found it to be the best 'immediate answer' resource anywhere when it comes to BiaB/RB and compatibility with hardware and other software apps.
Songwriter, not Singer-Songwriter. Dropped singing in time to save a few friends and pets. Website: www.songmaker.ca
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Band-in-a-Box Wishlist
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Joined: Jul 2000
Posts: 27,572
Veteran
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Veteran
Joined: Jul 2000
Posts: 27,572 |
... remember all the settings you make in all the subterranean layers of BiaB ... Just checking, are you aware of Options, Save Preferences? This is something you can (and should) do, and then Options, Open Preferences any time you need to recover your settings (for example, after running into a problem and doing a Return to Factory Settings). And even that command now gives you a chance to Save your preferences first.
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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XPro & Xtra Styles PAK Sets On Sale Now - Until May 15, 2026!
All of our XPro Styles PAKs and Xtra Styles PAKs are on sale until May 15th, 2026!
It's the perfect time to expand your Band-in-a-Box® style library with XPro and Xtra Styles PAKs. These additional styles for Band-in-a-Box® offer a wide range of genres designed to fit seamlessly into your projects. Each style is professionally arranged and mixed, helping enhance your songs while saving you time.
What are XPro Styles and Xtra Styles PAKs?
XPro Styles PAKs are styles that work with any version (Pro, MegaPAK, UltraPAK, UltraPAK+, or Audiophile Edition) of Band-in-a-Box® 2025 (or higher). XPro Styles PAKS 1-10 includes 1,000 styles!
Xtra Styles PAKs are styles that work with the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box® 2025 (or higher). Xtra Styles PAKs 1-21 includes 3,700 styles (and 35 MIDI styles)!
The XPro & Xtra Styles PAKs are not included in any Band-in-a-Box® package.
The XPro Styles PAKs 1-10 are available for only $29 ea (reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Listen to demos and order now! For Mac or for Windows.
The Xtra Styles PAKs 1-21 are available for only $29 ea (reg. $49 ea), or get them all in the Xtra Styles PAK Bundle for only $199 (reg. $349)! Listen to demos and order now! For Mac or for Windows.
Note: XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 19 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version as they require the RealTracks included in the UltraPAK, UltraPAK+, or Audiophile Edition.
Supercharge your Band-in-a-Box today with XPro Styles PAKs and Xtra Styles PAK Sets!
Band-in-a-Box 2026 for Mac Videos
With the release of Band-in-a-Box® 2026 for Mac, we’re rolling out a collection of brand-new videos on our YouTube channel. We’ll keep this forum post updated so you can easily find all the latest videos in one convenient spot.
Whether you're exploring new features, checking out the latest RealTracks or Style PAKs, this is your go-to guide for Band-in-a-Box® 2026.
Check out this forum post for "One Stop Shopping" of our Band-in-a-Box® 2026 Mac Videos!
Band-in-a-Box 2026 for Mac is Here!
Band-in-a-Box® 2026 for Mac is here and it is packed with major new features! There’s a new modern look, a GUI redesign to all areas of the program including toolbars, windows, workflow and more. There’s a Multi-view layout for organizing multiple windows. A standout addition is the powerful AI-Notes feature, which uses AI neural-net technology to transcribe polyphonic audio into MIDI—entire mixes or individual instruments—making it easy to study, view, and play parts from any song. And that’s just the beginning—there are over 100 new features in this exciting release.
Along with version 2026, we've released an incredible lineup of new content! There's 202 new RealTracks, brand-new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two new RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
Special Offers
Upgrade to Band-in-a-Box® 2026 for Mac and save up to 50% on most upgrade packages during our special offer—available until May 15, 2026. Visit our Band-in-a-Box® packages page to explore all available upgrade options.
2026 Free Bonus PAK & 49-PAK Add-ons
Our Free Bonus PAK and 49-PAK are loaded with amazing add-ons! The Free Bonus PAK is included with most Band-in-a-Box® 2026 for Mac packages, but you can unlock even more—including 20 unreleased RealTracks—by upgrading to the 2026 49-PAK for just $49.
Holiday Weekend Hours
As we hop into the Easter weekend, here are our holiday hours:
April 3 (Good Friday): 8:00 AM – 4:00 PM PDT
April 4 (Saturday): Closed
April 5 (Easter Sunday): Closed
April 6 (Easter Monday): Open regular hours
Wishing you an egg-cellent weekend!
— Team PG
Update to Build 10 of RealBand® 2026 for Windows®!
If you're already using RealBand 2026 for Windows, download build 10 to get all the latest additions and enhancements.
Band-in-a-Box® 2025 for Mac® users: Build 904 now available!
If you're already using Band-in-a-Box® 2025 for Mac®, make sure to grab the latest update! Build 904 is now available for download and includes the newest additions and enhancements from our team.
Band-in-a-Box® 2026 for Windows® users: Build 1237 is now available!
Already a Band-in-a-Box 2026 for Windows user? Stay up to date and download the build 1237 to get all the latest additions and enhancements.
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