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Help! Tech S.O.S (Off topic)
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Joined: May 2018
Posts: 1,690
Expert
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Expert
Joined: May 2018
Posts: 1,690 |
There was a trial period at the time of purchase and PG refunds without any problem during this period. Then if you really have trouble running Biab you can use any DAW and mix everything together, ie take out a BIAB project and export it to your DAW then add guitars. Obviously the computer must be configured to accept incoming sound via your interface, and that's the problem, it seems. My advice: validate your interface in Daw, once it is well configured it should also run in Biab.
Biab Audiophile 2025 11.28 Win
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Help! Tech S.O.S (Off topic)
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Joined: Jan 2015
Posts: 2,492
Veteran
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Veteran
Joined: Jan 2015
Posts: 2,492 |
Never got BB to work, never been able to understand the audio settings... That's clearly been an extraordinarily frustrating experience and I really sympathise. My first reaction was to ask if you'd downloaded Behringer's own driver rather than ASIO4ALL, but I see that's exactly what Behringer recommend. It's a general-purpose ASIO driver and usually the manufacturer's own is best, but presumably Behringer have worked to have their device work properly with it, so I suspect that is your best option. If you've been ignoring it because everyone says it's rubbish, try it yourself. My guess though, is that you've tried it without success. PGM are usually pretty good at support ... they don't just walk away. If you haven't yet, their on-line chat interface is well worth trying ... you do get a proper support person, not a robot and you'll get a much more direct dialogue. For me, when these frustrations get on top of me, I'll walk away for a while ... do something else and unwind. Then when I'm ready and calm again, I'll check the support service is open, reserve myself a couple of hours to work through it, get my self a tea or coffee and, in this case, contact support via chat. Hopefully that'll get things working for you. I'm a critic myself of some aspects of PGM, particularly some of their documentation, but they're normally good on the above. I'll defend them a little here too, though, as many of the difficulties on the Windows platform are down to the way Microsoft works, rather than PGM. Microsoft do, IMHO, tend to rather under-perform with low-level drivers and similar, meaning that manufacturers have, or at least feel the need, to write their own drivers even for standards-compliant interfaces, which most common USB devices normally are. I have some experience with using Microsoft's built-in drivers for products, so I know well how maddening they can be.
Jazz relative beginner, starting at a much older age than was helpful. AVL:MXE Linux; Windows 11 BIAB2025 Audiophile, a bunch of other software. Kawai MP6, Ui24R, Focusrite Saffire Pro40 and Scarletts .
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Help! Tech S.O.S (Off topic)
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Joined: Jun 2020
Posts: 16
Enthusiast
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Enthusiast
Joined: Jun 2020
Posts: 16 |
PG , You do obviously have a BIG issue here, you seem to not ackowledge nor do anything about it, we have to rely on other people idea, instructions and various videos. Why are some people not having these problem and yet for others that all they have? I took my small studio down 2 years ago as i cannot face any more of this , £ 700 for what? Have,nt been able to explore any features on BB because of this. Beyond that much of the features lack any context. Whats ERROR 1 btw? Thats the legacy error i now have after remote support, 3 hours that took. Not good enough. Do you give refunds?
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Help! Tech S.O.S (Off topic)
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Joined: Jun 2012
Posts: 20,330
Veteran
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Veteran
Joined: Jun 2012
Posts: 20,330 |
...I took my small studio down 2 years ago as i cannot face any more of this ...Do you give refunds? Question 1: "Taking your small studio down": Were you expecting BiaB to replace your studio? It's a genuine question. Please give a genuine answer. Question 2: Re: "Do you give refunds?" Yes, PG Music have always offered a very generous refund: "When you purchase ANY product directly from PG Music Inc., you are automatically covered by our 30 Day Money Back Guarantee." I doubt any similar company would offer refunds after 2 years, but would be pleased to get your references. However, you did purchase less than 30 days go? Yes? Did you request a refund according to their generous policy? It's also a genuine question. Please give a genuine answer.
BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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Help! Tech S.O.S (Off topic)
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Joined: Oct 2008
Posts: 732
Journeyman
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Journeyman
Joined: Oct 2008
Posts: 732 |
I will say I have not had any computer audio equipment that I have bought in the last 10 years ever not work as it said it would, not install drivers like the installer said it would and not just work. BIAB requires a minimal amount of setup to get it "working". If you have a proper interface (almost anything works) and have visited its manufacturer's website to ensure you are up to date with drivers etc. you should be able to make it work and yes, you may even have to look at the instructions. God forbid, you understand how your computer works and how your musical equipment works with it. Many google search results usually are dated so you can find out if you are looking at ancient (over a year old!) or new information.
One search for how to do I get my audio interface to work effectively in google results in 362,000,000 results and some dated April 2022. You can do the same at YouTube and find plenty of new very good videos explaining exactly what you need.
But sure, give up and blame the company that sold you the software. I am sure the 1,000s of users before you are all wrong and they just got lucky.
I had a router one time that was bricked by a manufacturer's firmware update. They would do nothing for me or even acknowledge that it caused the problem. Their answer was it was bricked, get a new one. Even with overwhelming user feedback as to the fact that it did happen to many of their users. Some enterprising person figured out how to open it up, use a simple USB plug with a few wires, jack into the system, and force feed it an older firmware that was working, then put it all in written instructions and a video. I used that router for about 5 more years after that and never did another auto update from the manufacturer.
I guess the point is, it is easy to throw in the towel. But most of the time there is a solution.
Last edited by etcjoe; 05/23/22 02:27 AM.
My wife asked if I had seen the dog bowl. I told her I didn't even know he could.
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Help! Tech S.O.S (Off topic)
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Joined: Mar 2020
Posts: 71
Enthusiast
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Enthusiast
Joined: Mar 2020
Posts: 71 |
You can't fix the root problem which is that the person having the problem is already overwhelmed with details. Be friendly and coax information out in bits. I always see these initial interactions play out like this:
The person who is stuck will select a random forum and post...
Q: "HALP. AUDIO NO WORK."
Helper1: "Can you be more specific? Audio interface type? Sample rate? Settings? Screenshots of here, and here and here please?"
Q: "HALP. AUDIO NO WORK. NOBODY CAN HALPS?"
Helper2: "Here's the relevant pages of the manual and some helpful youtube videos..."
I know this because I've been all of these people at various times. People here who offer community support have been super friendly to me as I ask the noob questions for the 64k'th time.
Last edited by Warren P; 10/16/23 11:04 AM.
BIAB Mac 2024 Mac Studio 2022, M1 Max, OS Ventura 13.6
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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New RealTracks Released with Band-in-a-Box 2025!
We’ve expanded the Band-in-a-Box® RealTracks library with 202 incredible new RealTracks (in sets 449-467) across Jazz, Blues, Funk, World, Pop, Rock, Country, Americana, and Praise & Worship—featuring your most requested styles!
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These RealTracks includes “Soul Jazz” with Neil Swainson (bass), Mike Clark (drums), Charles Treadway (organ), Miles Black (piano), and Brent Mason (guitar). Enjoy “Requested ’60s” jazz, classic acoustic blues with Colin Linden, and more of our popular 2-handed piano soloing. Plus, a RealTracks first—Tango with bandoneon, recorded in Argentina!
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Country, Americana & Praise (Sets 462–467):
We’ve added new RealTracks across bro country, Americana, praise & worship, vintage country, and songwriter piano. Highlights include Brent Mason (electric guitar), Eddie Bayers (drums), Doug Jernigan (pedal steel), John Jarvis (piano), Glen Duncan (banjo, mandolin & fiddle), Mike Harrison (electric bass) and more—offering everything from modern sounds to heartfelt Americana styles
Check out all the 202 New RealTracks (in sets 456-467)
And, if you are looking for more, the 2025 49-PAK (for $49) includes an additional 20 RealTracks with exciting new sounds and genre-spanning styles. Enjoy RealTracks firsts like Chinese instruments (guzheng & dizi), the bandoneon in an authentic Argentine tango trio, and the classic “tic-tac” baritone guitar for vintage country.
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- Look Ma! More MIDI 13: Country & Americana
- Instrumental Studies Set 22: 2-Hand Piano Soloing - Rhythm Changes
- MIDI SuperTracks Set 44: Jazz Piano
- Artist Performance Set 17: Songs with Vocals 7
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- Instrumental Studies Set 23: More '80s Hard Rock Soloing,
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Learn more about the Bonus PAKs for Band-in-a-Box® 2025 for Mac®!
New! Xtra Styles PAK 20 for Band-in-a-Box 2025 and Higher for Mac!
Xtra Styles PAK 20 for Mac & Windows Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest and greatest in the all new Xtra Styles PAK 20 for Band-in-a-Box! This fresh installment is packed with 200 all-new styles spanning the rock & pop, jazz, and country genres you've come to expect, as well as the exciting inclusion of electronic styles!
In this PAK you’ll discover: Minimalist Modern Funk, New Wave Synth Pop, Hard Bop Latin Groove, Gospel Country Shuffle, Cinematic Synthwave, '60s Motown, Funky Lo-Fi Bossa, Heavy 1980s Metal, Soft Muted 12-8 Folk, J-Pop Jazz Fusion, and many more!
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Video: Xtra Styles PAK 20 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 20 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
New! XPro Styles PAK 9 for Band-in-a-Box 2025 and higher for Mac!
We've just released XPro Styles PAK 9 for Mac & Windows Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 29 RealTracks/RealDrums!
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Video: XPro Styles PAK 9 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
New! Xtra Styles PAK 20 for Band-in-a-Box 2025 and Higher for Windows!
Xtra Styles PAK 20 for Windows & Mac Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest and greatest in the all new Xtra Styles PAK 20 for Band-in-a-Box! This fresh installment is packed with 200 all-new styles spanning the rock & pop, jazz, and country genres you've come to expect, as well as the exciting inclusion of electronic styles!
In this PAK you’ll discover: Minimalist Modern Funk, New Wave Synth Pop, Hard Bop Latin Groove, Gospel Country Shuffle, Cinematic Synthwave, '60s Motown, Funky Lo-Fi Bossa, Heavy 1980s Metal, Soft Muted 12-8 Folk, J-Pop Jazz Fusion, and many more!
All the Xtra Styles PAKs 1 - 20 are on special for only $29 each (reg $49), or get all 209 PAKs for $199 (reg $399)! Order now!
Learn more and listen to demos of the Xtra Styles PAK 20.
Video: Xtra Styles PAK 20 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 20 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
New! XPro Styles PAK 9 for Band-in-a-Box 2025 and higher for Windows!
We've just released XPro Styles PAK 9 for Windows & Mac Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 29 RealTracks/RealDrums!
We've been hard at it to bring you the latest and greatest in this 9th installment of our popular XPro Styles PAK series! Included are 75 styles spanning the rock & pop, jazz, and country genres (25 styles each) that fans have come to expect, as well as 25 styles in this volume's wildcard genre: funk & R&B!
If you're itching to get a sneak peek at what's included in XPro Styles PAK 9, here is a small helping of what you can look forward to: Funky R&B Horns, Upbeat Celtic Rock, Jazz Fusion Salsa, Gentle Indie Folk, Cool '60s Soul, Funky '70s R&B, Smooth Jazz Hip Hop, Acoustic Rockabilly Swing, Funky Reggae Dub, Dreamy Retro Latin Jazz, Retro Soul-Rock Fusion, and much more!
Special Pricing! Until July 31, 2024, all the XPro Styles PAKs 1 - 9 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 9 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
Video: Band-in-a-Box® 2025 for Mac®: VST3 Plugin Support
Band-in-a-Box® 2025 for Mac® now includes support for VST3 plugins, alongside VST and AU. Use them with MIDI or audio tracks for even more creative possibilities in your music production.
Band-in-a-Box® 2025 for Macs®: VST3 Plugin Support
Video: Band-in-a-Box® 2025 for Mac®: Using VST3 Plugins
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