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No sound with new audio interface [Resolved] #712548 04/09/22 03:28 AM Band-in-a-Box for Windows
Joined: May 2014 Posts: 38 Stockholm, Sweden 0 0zoro OP Enthusiast
OP 0zoro Enthusiast 0 Joined: May 2014 Posts: 38 Stockholm, Sweden	Hello! I have recently installed a new Universal Audio Volt 2 audio interface (AI) to replace my old Behringer AI. The Volt 2 works well with all my programs, Reaper, etc, everything sound related but not with Biab. I have installed the volt 2 according to instructions, and I have changed Biab preferences when changing from the Behringer to the Volt 2. I have attempted to do a A/B using both the Behringer and the Volt 2, but now neither of them work when I load a song. The interesting thing I find is that when I first open Biab, but prior to loading a song there is a style pre- chosen, and a C chord in the music field. If I then start Biab I have sound using both the Behringer and the Volt 2. However if I load a SGU or Mgu song, no sound. The problem may have its origin around a month ago when I downloaded Windows 11, as I have been busy and do not recall if I have used Biab since the W 11 upgrade, but I do believe I have used it with the old AI Behringer. Still not 100% positive. I have Biab 2021, unfortunately I can not find the build number. Any and all help in resolving this issue is much appreciated. Best wishes 0zoro

Re: No sound with new audio interface 0zoro #712549 04/09/22 03:36 AM Band-in-a-Box for Windows
Joined: Oct 2008 Posts: 20,587 Australia Noel96 Veteran
Noel96 Veteran Joined: Oct 2008 Posts: 20,587 Australia	Ozoro, Just to clarify... When you say this: "The interesting thing I find is that when I first open Biab, but prior to loading a song there is a style pre- chosen, and a C chord in the music field. If I then start Biab I have sound using both the Behringer and the Volt 2." Does it mean that you are running both sound cards on your computer and you control which sound card is used by settings in each program? Regards, Noel MY SONGS... Audiophile BIAB 2026 audios on Soundcloud

Re: No sound with new audio interface Noel96 #712560 04/09/22 04:36 AM Band-in-a-Box for Windows
Joined: May 2014 Posts: 38 Stockholm, Sweden 0 0zoro OP Enthusiast
OP 0zoro Enthusiast 0 Joined: May 2014 Posts: 38 Stockholm, Sweden	Hi Noel Thanks for a speedy reply. No, I should have clarified. That phenomenon applies to either AI, ie either Volt or Behringer, but not both being connected att the same time. Does that open a line of thought? Last edited by 0zoro; 04/09/22 04:37 AM.

Re: No sound with new audio interface 0zoro #712565 04/09/22 05:06 AM Band-in-a-Box for Windows
Joined: Jan 2020 Posts: 3,647 J justanoldmuso Veteran
justanoldmuso Veteran J Joined: Jan 2020 Posts: 3,647	0zoro the volt is a nice interface. re biab the only way to advise is if you post a pic of your driver preferences for volt in biab. lets address this , then can proceed to other points. you might want to check if volt is multi client capable,,,if NOT and your useing another program with biab concurrently eg reaps (i'm a reaps user from day 1) and its useing asio then set biab drivers in biab to WAS. check with uaaudio support if volt is multi client cos my brief google search yielded no info. also consult the vids on this pg site and the bb manual re setting up a biab audio interface. as i said posting your pics of biab driver prefs will help other pg users help you. best om Last edited by justanoldmuso; 04/09/22 05:13 AM. my songs....mixed for good earbuds...(fyi..my vocs on all songs..) https://soundcloud.com/alfsongs (90 songs created useing bb/rb) (lots of tips of mine in pg tips forum.)

Re: No sound with new audio interface 0zoro #712571 04/09/22 05:35 AM Band-in-a-Box for Windows
Joined: Jun 2017 Posts: 3,007 BC Ember - PG Music PG Music Staff
Ember - PG Music PG Music Staff Joined: Jun 2017 Posts: 3,007 BC	Hello! We have this wonderful video that goes over how to set up an audio interface and how to troubleshoot it. Let us know if you need anything further! Cheers, Ember

Re: No sound with new audio interface justanoldmuso #712576 04/09/22 05:50 AM Band-in-a-Box for Windows
Joined: May 2014 Posts: 38 Stockholm, Sweden 0 0zoro OP Enthusiast
OP 0zoro Enthusiast 0 Joined: May 2014 Posts: 38 Stockholm, Sweden	Hello OM I do not find a method, or icon above allowing me to include an image of my audio preferences. There must be a simple route?

Re: No sound with new audio interface 0zoro #712582 04/09/22 07:34 AM Band-in-a-Box for Windows
Joined: Jan 2020 Posts: 3,647 J justanoldmuso Veteran
justanoldmuso Veteran J Joined: Jan 2020 Posts: 3,647	0zoro clik file manager to post a pic . please tell me in reaps under the x top right hand what does reaper report as the volt stats ? eg asio latency etc. ? in addition in windows sound devices is volt default sound device ? om Last edited by justanoldmuso; 04/09/22 07:36 AM. my songs....mixed for good earbuds...(fyi..my vocs on all songs..) https://soundcloud.com/alfsongs (90 songs created useing bb/rb) (lots of tips of mine in pg tips forum.)

Re: No sound with new audio interface justanoldmuso #712601 04/09/22 09:15 AM Band-in-a-Box for Windows
Joined: May 2014 Posts: 38 Stockholm, Sweden 0 0zoro OP Enthusiast
OP 0zoro Enthusiast 0 Joined: May 2014 Posts: 38 Stockholm, Sweden	Thanks OM! Do you mean "file manager" in Biab? W11 has no File manager, if there is one in Baib it has been well concealed from my eyes. On the other hand my wife claims that it must be in front of me to be discovered?! I have taken a screen shoot of the settings in Biab. No anount of coaxing or dragging and dropping has allowed me to put in in my reply. Is there another method? Yes, Windows has the Volt as default. Reaper has sample rate: 44100 hz Buffer size: 256 ~7.3/7.5 ms ASIO 24 bit wave 2/2 channels Sorry if I appear unresponsive, long latency in response, I am working between replies and soon it is time for me to go to bed. will check in early tomorrow. 0zoro ps the Reaper stats are the same that Biab shows but in addition show: input data format: Int32LSB output data format: Int32LSB ASIO active (PCM mode) Last edited by 0zoro; 04/09/22 09:22 AM.

Re: No sound with new audio interface 0zoro #712605 04/09/22 09:32 AM Band-in-a-Box for Windows
Joined: Dec 2003 Posts: 24,717 Hamlin NY MarioD Veteran
MarioD Veteran Joined: Dec 2003 Posts: 24,717 Hamlin NY	You must use replay to get to the file manager, there is no file manager in quick reply. You must first take a picture or print screen and save it as a jpg, then just follow the instructions in the file manager. Attached Files (Click to download or enlarge) (Only available when you are logged in) file manager.jpg (149.63 KB, 143 downloads) Last edited by MarioD; 04/09/22 09:35 AM. I arrived early to a restaurant. The manager asks, "do you mind waiting a bit?" I said no. "Good", he said. "Take these drinks to table 3" 64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware

Re: No sound with new audio interface 0zoro #712607 04/09/22 09:38 AM Band-in-a-Box for Windows
Joined: Jan 2020 Posts: 3,647 J justanoldmuso Veteran
justanoldmuso Veteran J Joined: Jan 2020 Posts: 3,647	0zoro no no...you post pics useing this forum software. when you reply to a post like i'm replying to you. look at the bottom before pressing submit button under the reply. (notice marios post above...thanks mate ) if biab is set to asio AND reaps is set to ASIO AND both programs are open/operating at the same time, and you have probs try changeing the biab driver from asio to WAS. it is very important that you get clarification from ua support as to if the volt is MULTICLIENT...i cant find info on this aspect of the volt om Last edited by justanoldmuso; 04/09/22 09:44 AM. my songs....mixed for good earbuds...(fyi..my vocs on all songs..) https://soundcloud.com/alfsongs (90 songs created useing bb/rb) (lots of tips of mine in pg tips forum.)

Re: No sound with new audio interface Ember - PG Music #712615 04/09/22 10:22 AM Band-in-a-Box for Windows
Joined: Jan 2015 Posts: 2,662 Hampshire, UK Gordon Scott Veteran
Gordon Scott Veteran Joined: Jan 2015 Posts: 2,662 Hampshire, UK	Originally Posted By: Ember - PG Music Hello! We have this wonderful video that goes over how to set up an audio interface and how to troubleshoot it. Let us know if you need anything further! Excellent video! Clear, to the point, no distractions, no deviations. An index to the main sections would be good, but it doesn't look too hard to navigate without one. Big headings help. Very nicely done indeed. Jazz relative beginner, starting at a much older age than was helpful. AVL:MXE Linux; Windows 11 BIAB2026 Audiophile, a bunch of other software. Kawai MP6, Ui24R, Focusrite Saffire Pro40 and Scarletts .

Re: No sound with new audio interface 0zoro #712627 04/09/22 12:31 PM Band-in-a-Box for Windows
Joined: Jun 2012 Posts: 21,096 Melbourne, Australia AudioTrack Veteran
AudioTrack Veteran Joined: Jun 2012 Posts: 21,096 Melbourne, Australia	Originally Posted By: 0zoro Hello OM I do not find a method, or icon above allowing me to include an image of my audio preferences. There must be a simple route? You need to use the full reply method Check out the method in the Tips and Tricks section. BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.

Re: No sound with new audio interface AudioTrack #712714 04/10/22 06:07 AM Band-in-a-Box for Windows
Joined: May 2014 Posts: 38 Stockholm, Sweden 0 0zoro OP Enthusiast
OP 0zoro Enthusiast 0 Joined: May 2014 Posts: 38 Stockholm, Sweden	Hello OM I have enclosed my Biab settings in a jpg file entitled audio settings. They correlate well my Reaper AI settings listed below as text. I am currently inquiring in to whether Volt is multi client capable. The jury is still out on that question but I have not attempted to run Biab and Reaper at the same time. On the other hand I do run vids etc from my music teacher at the same time as Baib. I suppose this could be an eventuel multi client conflict if Volt can not handle the load? Attached Files (Click to download or enlarge) (Only available when you are logged in) Biab audio settings.jpg (71.11 KB, 112 downloads)

Re: No sound with new audio interface 0zoro #712715 04/10/22 06:17 AM Band-in-a-Box for Windows
Joined: Jun 2012 Posts: 21,096 Melbourne, Australia AudioTrack Veteran
AudioTrack Veteran Joined: Jun 2012 Posts: 21,096 Melbourne, Australia	Quote: I have Biab 2021, unfortunately I can not find the build number. Go to Help > About Band-In-A-Box. The build number is in brackets following the "Version 2021" info. BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.

Re: No sound with new audio interface 0zoro #712716 04/10/22 06:19 AM Band-in-a-Box for Windows
Joined: Dec 2002 Posts: 12,957 Wauconda DrDan Veteran
DrDan Veteran Joined: Dec 2002 Posts: 12,957 Wauconda	Reaper - ASIO, BIAB - MME Tried and true MusicStudents Reaper / BIAB Configuration Retired to Make Music - No Plan B My SoundCloud Preview My Current Project .

Re: No sound with new audio interface DrDan #712722 04/10/22 07:07 AM Band-in-a-Box for Windows
Joined: May 2014 Posts: 38 Stockholm, Sweden 0 0zoro OP Enthusiast
OP 0zoro Enthusiast 0 Joined: May 2014 Posts: 38 Stockholm, Sweden	Music Student that was a great method of saving your preferences for future reference. There are so many preferences in all programs used, and I spend so much time trouble shooting problems because I dont have a record. Do you have a method of enlarging your screen shots for reference purposes? Those pics were rather small. Last edited by 0zoro; 04/10/22 07:07 AM.

Re: No sound with new audio interface 0zoro #712727 04/10/22 08:13 AM Band-in-a-Box for Windows
Joined: Dec 2002 Posts: 12,957 Wauconda DrDan Veteran
DrDan Veteran Joined: Dec 2002 Posts: 12,957 Wauconda	Originally Posted By: 0zoro Music Student Do you have a method of enlarging your screen shots for reference purposes? Those pics were rather small. These are all high res screen shots which will permit zoom-in for clear viewing. Just to be clear, BIAB = MME and my DAW Reaper= ASIO. WAS has always been a problem for me in BIAB. And while BIAB and my MOTU ASIO work well together other folks have reported ASIO issues with BIAB. Including the fact that ASIO is generally one use at a time. Retired to Make Music - No Plan B My SoundCloud Preview My Current Project .

Re: No sound with new audio interface DrDan #712734 04/10/22 09:35 AM Band-in-a-Box for Windows
Joined: Jan 2020 Posts: 3,647 J justanoldmuso Veteran
justanoldmuso Veteran J Joined: Jan 2020 Posts: 3,647	Musicstudent. no probs here with biab WAS setting. its a weird old daw world...lol. so far i'm very happy with the audient drivers. not given me one problem in reaps (asio ) or biab. ....or rb...zilch nada in one year of use. also audient latency in reaps is 4ms...and i could get that lower if i wished...so i'm a happy lad. 0zoro if the volt is NOT multi client AND your running biab with that video application at the same time this "might " be the source of your problem if the vid teaching app is useing the asio driver. best way to check is to close/exit the video app... and then see if biab operates fine. from your graphic your useing asio driver in biab. THUS if the volt isnt multiclient ...and you want to use the vid app at same time... run a test changeing biab from asio driver to WAS driver and see if that works. the problem , as many have noted is that asio "is a one trick pony"...ie only one music app at a time if the drivers arent multi client. in conclusion try running biab with WAS driver and not asio. best om Last edited by justanoldmuso; 04/10/22 09:42 AM. my songs....mixed for good earbuds...(fyi..my vocs on all songs..) https://soundcloud.com/alfsongs (90 songs created useing bb/rb) (lots of tips of mine in pg tips forum.)

Re: No sound with new audio interface 0zoro #712848 04/11/22 05:23 AM Band-in-a-Box for Windows
Joined: May 2014 Posts: 38 Stockholm, Sweden 0 0zoro OP Enthusiast
OP 0zoro Enthusiast 0 Joined: May 2014 Posts: 38 Stockholm, Sweden	Progress rapport: I have changed the driver in Baib from ASIO to WAS. I now have sound! I have double checked with several songs both MGU and SGU, of these one particular song (and unfortunately the song was newly downloaded thus the one where I first discovered the sound issue) seems to be a bit wonky in that it will sometimes play one time only, or not at all. The ASIO drive seems not work with the Volt AI, though ASIO did work with my previous Behringer AI with no problem. This pleasure of having sound is now so new that I have not had the opportunity or time to discern whether the WAS drive affects the sound quality on Biab or not. While this puzzles me, it works and I see no present cause for further endeavor. I would now like to thank you all for various reflexions, ideas, analytical suggestions (especially based on my somewhat sketchy problem description), and of course support! Thank you all! Best regards and Happy Easter! 0zoro

Re: No sound with new audio interface 0zoro #712850 04/11/22 05:34 AM Band-in-a-Box for Windows
Joined: Jun 2012 Posts: 21,096 Melbourne, Australia AudioTrack Veteran
AudioTrack Veteran Joined: Jun 2012 Posts: 21,096 Melbourne, Australia	That's great! Please consider to open your original post and mark it as "Resolved" (there's a button for that). This can help others in the future who may have the same / similar issue. BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.

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