However, doing it gave only the old version 2020, that's looking into "about" Also start on the Windows Menu, there are two option : Power Tracks and Power Tracks 64Bit, the second one would be the new version , and is the one which gives the error, when trying to start.
Please close out of the program and go to the drive where PowerTracks is installed (typically the C drive, but may be another drive such as D or E if you changed the install location). Look for a folder called PT. Inside this folder you should see the following two files in the list (note, if you are using 2021 or higher, these files will include 64 in the name):
ptw.ini ptpa.cfg
Please delete these two files to return your program back to factory settings. Does the issue persist when you re-launch the program? If so, please let us know!
Well I did install it, like always did in c:\Program Files\pt and when did the update install it went surely to that position, so as I see in the directory there is a ptw64 and ptw from prior version 2020. The link to open it was still applied to ptw, so I couldn't that the update would not overwrite the old version and instead update the link to the new. Also, for me is new that it has to be as admin open it! though I'm user and admin. Well doing the start: clicking to ptw64 as admin open the app.
Thank you and will try in my other PC, and write you back on in case don't work.
Jim is correct, the PT folder should not be inside the Program files folder. Please run the installer(s) for it again and make sure it is going to C:\PT during the install process. Once finished, open the program from C:\PT and see if that helps your issue.
"the PT folder should not be inside the PT folder" I think Chantelle meant to say the PT folder should not be inside the Program Files folder
The default is that it creates its own folder C:\PT. It sometimes doesn't play nice when installed in the Program Files area. Seems like it gets angry.
I do not work here, but the benefits are still awesome Make your sound your own!
Thanks, I didn't know the option because all this year's since my first version PTW4 always did it this way,with no issues, including the one from 2020. Well will reinstall with your option,to avoid that admin one. Will write in case wouldn't work.
Most Windows programs use the Windows registry so Windows is aware of the program's installation and to assist the program in keeping track of program parameters.
None of the PG Music programs use the Windows registry. The benefit of this to you is you can run PG Music programs direct from an external hard drive on any Windows computer using program shortcuts stored on the external hard drive.
When a program does not use the Windows registry, the program should be installed into a folder located in the computer's root directory, normally c:\, instead of under the Program Files or Program Files(86) sub directory. Otherwise the program can run into permission errors because Windows thinks the program is malware.
Computer operating systems moved from 32 bit to a 64 bit programs. This created the need for two program folder structures; Program Files for 64 bit programs and Program Files(86) for 32 bit programs.
The 2022 PowerTracks program changed from 32 bit to 64 bit. That program is PT64.exe.
The 2020 PowerTracks program is 32 bit for everyone that has a computer running a 32 bit Windows operating system. That program is PT.exe.
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Hi Chantelle:
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