Quote:

I am wondering if they have had some personnel changes recently. My long time past experience is very positive, but recent experience is similar to what it being reported here. Dispite calls and emails regarding "Stray RT Notes" there has been no response from Support.



Most of the time I get excellent response. Lately, it has been mixed - perhaps due to the upgrade. Two requests I made last month, I just got responses. One is being passed to development (if I want), the other was kind of a blow-off. I sent a frozen RT song containing extra notes that I wanted them to hear. Clearly the notes do not belong in the song because they occur for several measures after the 2 bar ending - an issue which has been discussed here. In addition, the problem does not always show itself - thus I froze it. The response was they unfroze it and the problem went away. Duh!

The forum is great for solvable issues, but bugs (or undocumented features) have to been handled by PG. Blowing people off if not going to fix them, only delay and cause more backlog of reports. My guess is they are swamped - especially adding the Mac and iPhone platforms. Let's hope they get caught up soon.

R