Noel96 - Thanks for your help - and yes I followed the instructions from everyone and downloaded everything to the right folder. And there were other things that I was instructed to do by Evan at Support. I also froze the guitar part and emailed it to them as instructed.

SO - I just got an E-Mail from PGmusic.
"Hello, I had forwarded this email to our technical support team on January 16, 2011. Did you not receive a response? I have forwarded it to them again for review. Please direct all your future technical support questions to our technical support team at support@pgmusic.com" So here I go again! Maybe they should just give me a free upgrade since they can't fix the problem?