|
Log in to post
|
Print Thread |
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Feb 2009
Posts: 26
Enthusiast
|
OP
Enthusiast
Joined: Feb 2009
Posts: 26 |
Missing Guitar Strums (still) The problem I had posted here on the forum - I took it to support and sent all of the information several times. So I guess they gave up on me? Now what do I do? When I send support an e-mail they tell me they are forwarding it to support and then I don't hear back from them. So I guess I'm screwed? This is no way to run a business - and Real Tracks is useless to me. This was the original thread. http://www.pgmusic.com/forums/showflat.php?Cat=0&Number=302227&an=0&page=4#Post302227
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Oct 2008
Posts: 20,216
Veteran
|
|
Veteran
Joined: Oct 2008
Posts: 20,216 |
Hi Ovid, I note in that thread that Andrew said that ... Quote:
You can fix this by installing the realtracks01-82_update_may03-2010.exe update patch:
http://www.pgmusic.com/support_windows_realdrums.htm#RealTracks01-82
This update is a big file (700 MB).
Did you follow Andrew's instructions and install the Realtracks update? Also, if you did install it, are you certain that the update was directed to the correct folder where Realtracks are located?
Regards,
Noel
MY SONGS...Audiophile BIAB 2025
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Jan 2001
Posts: 1,012
Expert
|
Expert
Joined: Jan 2001
Posts: 1,012 |
Not sure why all the sour grapes here. I have been using BIAB since it was 1st introduced way back when and I have called support several times when I felt I needed their help. Each time they have been prompt, courteous and helped fix my problem what ever it was at the time. As an example, see the latest blog on Banjo Bug. I called them on Friday once we figured out what the problem might be. They immediately send me an e-mail with the download link even before I had hung up the phone! Lets face it, you can't get any better then that!
My problem was somewhat similar where I had the banjo picking drop out on only certain chords. It was duplicated by several other BIAB users. The new download fixed the problem for me and others.
Last edited by jcland; 01/23/11 05:17 AM.
BIAB2025
Windows 10 Pro
WA6NCB
No Longer on a Crappy Laptop!
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Dec 2002
Posts: 12,664
Veteran
|
|
Veteran
Joined: Dec 2002
Posts: 12,664 |
I am wondering if they have had some personnel changes recently. My long time past experience is very positive, but recent experience is similar to what it being reported here. Dispite calls and emails regarding "Stray RT Notes" there has been no response from Support. 
BIAB – 2026, Reaper (current), i7-12700F Processor, 32GB DDR4-3200MHz RAM, Motu Audio Express 6x6 - My SoundCloud.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: May 2007
Posts: 1,616
Expert
|
|
Expert
Joined: May 2007
Posts: 1,616 |
Quote:
I am wondering if they have had some personnel changes recently. My long time past experience is very positive, but recent experience is similar to what it being reported here. Dispite calls and emails regarding "Stray RT Notes" there has been no response from Support.
Most of the time I get excellent response. Lately, it has been mixed - perhaps due to the upgrade. Two requests I made last month, I just got responses. One is being passed to development (if I want), the other was kind of a blow-off. I sent a frozen RT song containing extra notes that I wanted them to hear. Clearly the notes do not belong in the song because they occur for several measures after the 2 bar ending - an issue which has been discussed here. In addition, the problem does not always show itself - thus I froze it. The response was they unfroze it and the problem went away. Duh!
The forum is great for solvable issues, but bugs (or undocumented features) have to been handled by PG. Blowing people off if not going to fix them, only delay and cause more backlog of reports. My guess is they are swamped - especially adding the Mac and iPhone platforms. Let's hope they get caught up soon.
R
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Mar 2002
Posts: 676
Journeyman
|
|
Journeyman
Joined: Mar 2002
Posts: 676 |
I think that in most cases a bug can only be fixed with a future update. As for the customer service problems, it could just be that some people are taking a much needed vacation and they're a little short-staffed right now. I have to think that there is a lot of work leading up to and directly following a major release. That of course is just one other guess.
Personally, while I've found an occasional hiccup, I am very happy with this release. The RTs sound better than ever!
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Jan 2011
Posts: 12
Newbie
|
|
Newbie
Joined: Jan 2011
Posts: 12 |
I think the "swamped" theory may be correct. I will add (gently and without rancor) my recent experience with Support. It reminded me of a Marx Bros. revolving door scenario. Way too many emails were sent back and forth due to the fact that the persons replying were usually not the persons who read my earlier emails, so maybe a real Support Tracking System is all that's needed.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Feb 2009
Posts: 26
Enthusiast
|
|
OP
Enthusiast
Joined: Feb 2009
Posts: 26 |
Noel96 - Thanks for your help - and yes I followed the instructions from everyone and downloaded everything to the right folder. And there were other things that I was instructed to do by Evan at Support. I also froze the guitar part and emailed it to them as instructed. SO - I just got an E-Mail from PGmusic. "Hello, I had forwarded this email to our technical support team on January 16, 2011. Did you not receive a response? I have forwarded it to them again for review. Please direct all your future technical support questions to our technical support team at support@pgmusic.com" So here I go again! Maybe they should just give me a free upgrade since they can't fix the problem?
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Sep 2003
Posts: 8,333
Veteran
|
|
Veteran
Joined: Sep 2003
Posts: 8,333 |
Try that with Microsoft or Oracle. Right.
From the previous thread there was an issue where you didn't have the right file. How did that happen? Now you have the right file right?
I have the exact same system, Win 7, except I have the current edition, and I've tried to duplicate the problem but cannot.
On the other hand I often have some problem or other with a 'production' and put it on the self for a week or two and revisit it later. In the mean time I move on. If I didn't treat things that way I'd need a lot more pills than I have. That goes more for Android 2.2 at the moment, I'm sure google owes me a free upgrade for life as I've had so many problems, however asking them for it due to inspiration here has made me run into a brick wall. I can't even get a response as to where my missing files went after reboot, and every time I start or stop I get 1/4 or 1/3 of my photos gone into thin air. Nice. Rock Solid. Not.
John Conley
Musica est vita
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Jul 2000
Posts: 27,358
Veteran
|
Veteran
Joined: Jul 2000
Posts: 27,358 |
Don't overlook the possibility that their email might have gone to your junk mail folder.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: May 2000
Posts: 15,944
PG Music Staff
|
|
PG Music Staff
Joined: May 2000
Posts: 15,944 |
Have Fun!
Peter Gannon
PG Music Inc.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Aug 2009
Posts: 3,128
Veteran
|
|
Veteran
Joined: Aug 2009
Posts: 3,128 |
I think it's time we had a new update 314 to fix a lot of bugs including that non playing banjo one.
musiclover
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Jan 2007
Posts: 928
Expert
|
|
Expert
Joined: Jan 2007
Posts: 928 |
I have no interest at all in bashing PGM.
But I will admit that it was nice to hear that my experiences with support, it turns out, are not unique.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Feb 2009
Posts: 26
Enthusiast
|
|
OP
Enthusiast
Joined: Feb 2009
Posts: 26 |
Thank you Peter Gannon: You said- Quote:
Ovid,
I sent a reply to your original thread.... here http://www.pgmusic.com/forums/showflat.p...SID=#Post305705
Can this be done with 2009.5?
I went to Prefs-RealTracks - and there is no "speed up generation of RealTracks" box to check.
What should I do Next?
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: May 2000
Posts: 15,944
PG Music Staff
|
|
PG Music Staff
Joined: May 2000
Posts: 15,944 |
Have Fun!
Peter Gannon
PG Music Inc.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Feb 2009
Posts: 26
Enthusiast
|
|
OP
Enthusiast
Joined: Feb 2009
Posts: 26 |
Thanks again Peter Gannon. And as soon as this problem is fixed I'll feel confident in upgrading to 2011. Quote:
Ovid,
I have replied in the thread on this topic.
http://www.pgmusic.com/forums/showflat.p...SID=#Post305705I played the demo that you sent. When I play it, there are no dropouts, all of the guitar strums play fine (543 dreamy, and 422 fingerpicking).
Perhaps it is some issue unique to version 2009.5 and the updated versions of those specific RT's (ie maybe the original version of the RT's play fine in 2009.5, but the updates ones - which were updated in 2010 - require 2010 or higher).
Perhaps the solution would be (other than upgrading to 2011), to revert to the previous versions of those RT's. I'll ask support to mail you the older files for 543:dreamy as a test
Peter
So I see some light at the end of the tunnel. And I want to thank everyone on the Forum for your help and suggestions. I'll let you know if this solves the problem, as other members may benefit by this as well.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Aug 2006
Posts: 8,672
Veteran
|
|
Veteran
Joined: Aug 2006
Posts: 8,672 |
The problem might not be fixed for an older version. 2009.5 was very early in the RT process. I believe they came out on 2008 so there was a lot of bugs still being worked out. Many of these got worked out as development went along. Also if you upgraded any of the RTs that might be the issue. I had 2009.5 and it played nice as I remember. But there were a few issues as different systems play things differently.
HP Win 11 12 gig ram, Mac mini Sonoma with 16 gig of ram, BiaB 2025, Realband, Reaper 7, Harrison Mixbus 9 32c , Melodyne 5 editor, Presonus Audiobox 1818VSL, Presonus control app.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Feb 2009
Posts: 26
Enthusiast
|
|
OP
Enthusiast
Joined: Feb 2009
Posts: 26 |
PG sent me some files to load into BIAB. I did as instructed and The MISSING STRUMS are still missing! I'm freezing the song and sending it to PG. Will this never end? I guess PG didn't work out the bugs.
|
|
|
|
|
|
|
|
|
|
|
|
Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box 2026 Video: The Newly Designed Piano Roll Window
In this video, we explore the updated Piano Roll, complete with a modernized look and exciting new features. You’ll see new filtering options that make it easy to focus on specific note groups, smoother and more intuitive note entry and editing, and enhanced options for zooming, looping, and more.
Watch the video.
You can see all the 2026 videos on our forum!
Band-in-a-Box 2026 Video: AI Stems & Notes - split polyphonic audio into instruments and transcribe
This video demonstrates how to use the new AI-Notes feature together with the AI-Stems splitter, allowing you to select an audio file and have it separated into individual stems while transcribing each one to its own MIDI track. AI-Notes converts polyphonic audio—either full mixes or individual instruments—into MIDI that you can view in notation or play back instantly.
Watch the video.
You can see all the 2026 videos on our forum!
Bonus PAK and 49-PAK for Band-in-a-Box® 2026 for Windows®
With your version 2026 for Windows Pro, MegaPAK, UltraPAK, UltraPAK+, Audiophile Edition or PlusPAK purchase, we'll include a Bonus PAK full of great new Add-ons for FREE! Or upgrade to the 2026 49-PAK for only $49 to receive even more NEW Add-ons including 20 additional RealTracks!
These PAKs are loaded with additional add-ons to supercharge your Band-in-a-Box®!
This Free Bonus PAK includes:
- The 2026 RealCombos Booster PAK:
-For Pro customers, this includes 27 new RealTracks and 23 new RealStyles.
-For MegaPAK customers, this includes 25 new RealTracks and 23 new RealStyles.
-For UltraPAK customers, this includes 12 new RealStyles.
- MIDI Styles Set 92: Look Ma! More MIDI 15: Latin Jazz
- MIDI SuperTracks Set 46: Piano & Organ
- Instrumental Studies Set 24: Groovin' Blues Soloing
- Artist Performance Set 19: Songs with Vocals 9
- Playable RealTracks Set 5
- RealDrums Stems Set 9: Cool Brushes
- SynthMaster Sounds Set 1 (with audio demos)
- Android Band-in-a-Box® App (included)
Looking for more great add-ons, then upgrade to the 2026 49-PAK for just $49 and you'll get:
- 20 Bonus Unreleased RealTracks and RealDrums with 20 RealStyle.
- FLAC Files (lossless audio files) for the 20 Bonus Unreleased RealTracks and RealDrums
- MIDI Styles Set 93: Look Ma! More MIDI 16: SynthMaster
- MIDI SuperTracks Set 47: More SynthMaster
- Instrumental Studies 25 - Soul Jazz Guitar Soloing
- Artist Performance Set 20: Songs with Vocals 10
- RealDrums Stems Set 10: Groovin' Sticks
- SynthMaster Sounds & Styles Set 2 (sounds & styles with audio demos)
Learn more about the Bonus PAKs for Band-in-a-Box® 2026 for Windows®!
Video: New User Interface (GUI)
Join Tobin as he takes you on a tour of the new user interface in Band-in-a-Box® 2026 for Windows®! This modern GUI redesign offers a sleek new look with updated toolbars, refreshed windows, and a smoother workflow. The brand-new side toolbar puts track selection, the MultiPicker Library, and other essential tools right at your fingertips. Plus, our upgraded Multi-View lets you layer multiple windows without overlap, giving you a highly flexible workspace. Many windows—including Tracks, Piano Roll, and more—have been redesigned for improved usability and a cleaner, more intuitive interface, and more!
Watch the video.
You can see all the 2026 videos on our forum!
Introducing XPro Styles PAK 10 – Now Available for Windows Band-in-a-Box 2025 and Higher!
We've just released XPro Styles PAK 10 for Windows & Mac Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 28 RealTracks and RealDrums!
Few things are certain in life: death, taxes, and a brand spankin’ new XPro Styles PAK! In this, the 10th edition of our XPro Styles PAK series, we’ve got 100 styles coming your way! We have the classic 25 styles each from the rock & pop, jazz, and country genres, and rounding out this volume's wildcard slot is 25 styles in the Praise & Worship genre! A wide spanning genre, you can find everything from rock, folk, country, and more underneath its umbrella. The included 28 RealTracks and RealDrums can be used with any Band-in-a-Box® 2026 (and higher) package.
Here’s just a small sampling of what you can look forward to in XPro Styles PAK 10: Soft indie folk worship songs, bumpin’ country boogies, gospel praise breaks, hard rockin’ pop, funky disco grooves, smooth Latin jazz pop, bossa nova fusion, western swing, alternative hip-hop, cool country funk, and much more!
Special offers until December 31st, 2025!
All the XPro Styles PAKs 1 - 10 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 10 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
Introducing Xtra Styles PAK 21 – Now Available for Windows Band-in-a-Box 2025 and Higher!
Xtra Styles PAK 21 for Windows & Mac Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest Xtra Styles PAK installment—the all new Xtra Styles PAK 21 for Band-in-a-Box version 2025 (and higher)!
Rejoice, one and all, for Xtra Styles PAK 21 for Band-in-a-Box® is here! We’re serving up 200 brand spankin’ new styles to delight your musical taste buds! The first three courses are the classics you’ve come to know and love, including offerings from the rock & pop, jazz, and country genres, but, not to be outdone, this year’s fourth course is bro country! A wide ranging genre, you can find everything from hip-hop, uptempo outlaw country, hard hitting rock, funk, and even electronica, all with that familiar bro country flair. The dinner bell has been rung, pickup up Xtra Styles PAK 21 today!
In this PAK you’ll discover: Energetic folk rock, raucous train beats, fast country boogies, acid jazz grooves, laid-back funky jams, a bevy of breezy jazz waltzes, calm electro funk, indie synth pop, industrial synth metal, and more bro country than could possibly fit in the back of a pickup truck!
Special offers until December 31st, 2025!
All the Xtra Styles PAKs 1 - 21 are on special for only $29 each (reg $49), or get all 21 PAKs for $199 (reg $399)! Order now!
Learn more and listen to demos of the Xtra Styles PAK 21.
Video: Xtra Styles PAK 21 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 21 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
Introducing XPro Styles PAK 10 – Now Available for Mac Band-in-a-Box 2025 and Higher!
We've just released XPro Styles PAK 10 for Mac & Windows Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 28 RealTracks and RealDrums!
Few things are certain in life: death, taxes, and a brand spankin’ new XPro Styles PAK! In this, the 10th edition of our XPro Styles PAK series, we’ve got 100 styles coming your way! We have the classic 25 styles each from the rock & pop, jazz, and country genres, and rounding out this volume's wildcard slot is 25 styles in the Praise & Worship genre! A wide spanning genre, you can find everything from rock, folk, country, and more underneath its umbrella. The included 28 RealTracks and RealDrums can be used with any Band-in-a-Box® 2026 (and higher) package.
Here’s just a small sampling of what you can look forward to in XPro Styles PAK 10: Soft indie folk worship songs, bumpin’ country boogies, gospel praise breaks, hard rockin’ pop, funky disco grooves, smooth Latin jazz pop, bossa nova fusion, western swing, alternative hip-hop, cool country funk, and much more!
Special offers until December 31st, 2025!
All the XPro Styles PAKs 1 - 10 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 10 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
|
|
|
|
|
|
|
|
|
|
|
|
Forums57
Topics85,377
Posts791,417
Members39,867
| |
Most Online25,754
Jan 24th, 2025
|
|
|
|
|
|
|
|
|
|
|
|
There are no members with birthdays on this day. |
|
|
|
|
|
|
|
|
Dansk
Deutsch - Windows
Español
Français - Windows
Italiano - Windows
Nederlands
Polski
Português
Svenskt
русский
Japanese
Simplified Chinese
Traditional Chinese
Korean