Thank you, thank you, thank you. That clip is most opportune and timely for frustration and time wasting and poor service we have been experiencing with our carrier "telus.net"
Last fall we were convinced by telus to roll our tv (shaw cable) in with our phone/internet service. It was one of the worst decisions we could have made. From the get go we experienced faulty remote controllers, loss of subscribed programs, and pixalating. Now we are experiencing the tv going black (probably modem failure even though it is cool to touch), I can't skype due to band width loss. Just like the movie we wait up to 50 minutes for customer service to come on the line. The CS is somewhere in the Phillipines or India and can't help up us but tries to upsell us to more tv programs! We recently had a tech finally make a house call and understands the problem. He was to get back to us within two days, still haven't heard from him. Oh!, they tell you he may come around in the next week so don't leave your home in case you miss him!!!
Now this part is interesting--my partner was a service rep for telus and actually did the training. So even her with her inside knowledge of the system is *****. I just took a look outside and I don't see a container so unfortunately we are not part of a candid camera stunt. Just very very very poor service. Once again thanks for the clip because it was so timely and we needed a laugh over this. DennisD

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