Peter,

I originally reported this display bug to Support on the phone around April 12. I then posted this info on the Forum on April 15.

http://www.pgmusic.com/forums/showflat.php?Cat=0&Number=314217&an=0&page=8#Post314217

So it took around 6 weeks to come up with a software patch, which is reasonable.

As a retired IT professional who worked for major networking companies, one suggestion I'll make which would be a big help for users would be to have a simple trouble ticket tracking system, where users can track the progress of software patches. When PG Support is contacted (by phone or email), if it is determined that there is a potential software bug, a Tracking Number should be assigned and issued to the user. There could also be a section on the Forum where users can then go to check the status of Trouble Tickets. The online information would show the Ticket #, a brief description of the reported problem, and the status with respect to problem resolution (e.g., patch scheduled for Build XYZ, patch released in Build ABC, etc.).

This simple system would go a long way to improve communication between Software Development and users with respect to the status of software modifications.

I know I'd appreciate this system, as I have a few other bugs I've reported that I'd be interested in knowing if/when they will be addressed by Software Development.

Regards,

Dave R.