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Band-in-a-Box for Windows
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Joined: May 2008
Posts: 7
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OP
Newbie
Joined: May 2008
Posts: 7 |
Just a note to everyone. I ordered the audiophile upgrade to 2011.5 last wednesday... Email said 1 day delivery for the hard drive. I hadn't received mine as of today so I sent an email. I got a bogus answer.. uggggg... anyways I went back to pgmusic live help and found out that they are behind on the audiophile disks.. no shipment till at least next week... This would have been a non-issue if I had been told up front..
Just a point of information to all.
thanks
Ed
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Band-in-a-Box for Windows
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Joined: Mar 2001
Posts: 8
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Newbie
Joined: Mar 2001
Posts: 8 |
Hi Ed,
PG Music Inc. generally has exceptional customer service. If you ordered courier shipping and didn't get quick delivery, contact them again and ask for a refund on the difference in the shipping portion.
Grayson
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Band-in-a-Box for Windows
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Joined: May 2008
Posts: 7
Newbie
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OP
Newbie
Joined: May 2008
Posts: 7 |
The 15 bucks is really not the issue. The statement that i'd receive it in a day and It still hasn't been shipped is more the issue. I'm sure you know the frustration of expecting something and it doesn't come.
I generally have had great luck with customer service at PG... This note was more of a caveat to anyone ordering the audiophile version and expecting it pronto.
Thanks
Ed
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Band-in-a-Box for Windows
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Joined: Jun 2003
Posts: 1,116
Expert
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Expert
Joined: Jun 2003
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Quote:
Just a note to everyone. I ordered the audiophile upgrade to 2011.5 last wednesday... Email said 1 day delivery for the hard drive. I hadn't received mine as of today so I sent an email. I found out that they are behind on the audiophile disks.. no shipment till at least next week... This would have been a non-issue if I had been told up front.
I got the same email, but I didn't stress about it when it didn't show up the next day, because I've been through the process of ordering the audiophile version seveal times before. If this is your first Audiophile disk, you can be excused for not knowing, but the Audiophile drives have pretty much always lagged a week or two behind the non-audiophile drives in shipping. I think the reason is that since they require a much larger drive, they are ordered in special and it takes the vedor awhile to get them delivered to PG Music. PG Music does ship them express once they actually arrive and have the software burned on them though.
File that information away in your memory banks for when you order the 2012 version because I'mm pretty sure the same thing will happen then.
Keith
2026 Audiophile Windows 11 RYZEN THREADRIPPER 3960X 4.5GHZ 128 GB RAM 2 Nvidia RTX 3090s, Vegas,Acid,SoundForge,Izotope Production,Melodyne Studio,SONAR,3 Raven Mtis
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Band-in-a-Box for Windows
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Joined: Aug 2008
Posts: 301
Journeyman
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Journeyman
Joined: Aug 2008
Posts: 301 |
I'm somewhat dismayed to learn this.... I have the added delay of shipment to UK. Thanks Ed, for bringing this to light, I am disappointed that PG music did not mention the delay in the order.
Cheers,
Dave.
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Band-in-a-Box for Windows
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Joined: Jul 2001
Posts: 824
Expert
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Expert
Joined: Jul 2001
Posts: 824 |
What about us Aussies then? I must admit I had started to listen out for the courier but I will relax now. And yes, there were previous delays on Audiophile and even a worrying note saying that some had been incorrectly programmed. Thankfully, mine was not.  There is not a great deal new for a jazzer in 2011.5, except for those great sounding organ RealTracks; although I am hoping some of the base lines have been tidied up. Still, the special offer on an Audiophile on hard drive makes the whole thing less painful.  Nonetheless, $400 a year to keep up-to-date does make you think twice before getting out the credit card. 
Grah Jive Talk
"Don't worry baby, they'll swing their arses off."
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Band-in-a-Box for Windows
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Joined: Jul 2000
Posts: 27,505
Veteran
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Veteran
Joined: Jul 2000
Posts: 27,505 |
FYI, my audiophile drive arrived today in New York.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
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Band-in-a-Box for Windows
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Joined: Oct 2002
Posts: 600
Journeyman
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Journeyman
Joined: Oct 2002
Posts: 600 |
Yeah, but you're Matt Finley!!
Dell 610 dual Monitor, win 7-10, Sonar Plat, ProTools 10 & 11, Reaper 4, BIAB/real Band 2022, Easy Drummer, Superior Drummer, Kontact Essentials, Personnel Orchestra, Korg Legacy Analog & Digital
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Band-in-a-Box for Windows
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Joined: Jul 2000
Posts: 27,505
Veteran
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Veteran
Joined: Jul 2000
Posts: 27,505 |
Well, that, plus one dollar, gets me over the Hudson River bridge.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
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Band-in-a-Box for Windows
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Joined: May 2000
Posts: 22,539
Veteran
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Veteran
Joined: May 2000
Posts: 22,539 |
Yeah, well for $2 I can get to Canada!!  I enjoy the humor Matt
I do not work here, but the benefits are still awesome
Make your sound your own!
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Band-in-a-Box for Windows
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Joined: Jul 2000
Posts: 27,505
Veteran
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Veteran
Joined: Jul 2000
Posts: 27,505 |
I think it's all your fault, Bob. But I was wrong once.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
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Band-in-a-Box for Windows
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Joined: Aug 2008
Posts: 301
Journeyman
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Journeyman
Joined: Aug 2008
Posts: 301 |
Ye Haw! mine just arrived also..... All is not lost.
Cheers,
Dave.
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Band-in-a-Box for Windows
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Joined: May 2008
Posts: 7
Newbie
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OP
Newbie
Joined: May 2008
Posts: 7 |
Thanks all for the reply. Just a note. I received my drive yesterday. Since i was told next week I can only assume I was moved up in the queue because of my complaint. Nice little drive btw.... This is much more compact than my previous 2 drives.
thanks
Ed
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Band-in-a-Box for Windows
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Joined: Dec 2004
Posts: 603
Journeyman
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Journeyman
Joined: Dec 2004
Posts: 603 |
Quote:
... But I was wrong once.
No, you weren't.
Larry
______
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Band-in-a-Box for Windows
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Joined: Jun 2003
Posts: 1,116
Expert
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Expert
Joined: Jun 2003
Posts: 1,116 |
Quote:
Since i was told next week I can only assume I was moved up in the queue because of my complaint. N
Ed
My guess is your assumption is wrong. You and I ordered the same day, and got our units delivered on the same day, and I didn't complain. They probably just gave you a worst case scenario when you called. Complaints aren't going to get you jumped ahead of anyone else who ordered ahead of you.
Keith
2026 Audiophile Windows 11 RYZEN THREADRIPPER 3960X 4.5GHZ 128 GB RAM 2 Nvidia RTX 3090s, Vegas,Acid,SoundForge,Izotope Production,Melodyne Studio,SONAR,3 Raven Mtis
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Band-in-a-Box® 2025 for Mac® users: Build 904 now available!
If you're already using Band-in-a-Box® 2025 for Mac®, make sure to grab the latest update! Build 904 is now available for download and includes the newest additions and enhancements from our team.
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Tablature now includes a “Save bends when saving XML” option for improved compatibility with PG Music tools. Plus, you can instantly match all track heights with a simple Ctrl-release after resizing, and Add2 chords from MGU/SGU files are now fully supported... and more!
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We've added many major new features and new content in a redesigned Band-in-a-Box® 2026 for Windows®!
Version 2026 introduces a modernized GUI redesign across the program, with updated toolbars, refreshed windows, smoother workflows, and a new Dark Mode option. There’s also a new side toolbar for quicker access to commonly used windows, and the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, making it easier to customize your workspace.
Another exciting new addition is the new AI-Notes feature, which can transcribe polyphonic audio into MIDI. You can view the results in notation or play them back as MIDI, and choose whether to process an entire track or focus on specific parts like drums, bass, guitars/piano, or vocals. There's over 100 new features in Band-in-a-Box® 2026 for Windows®.
There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
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Band-in-a-Box® 2026 for Windows® Special Offers Extended Until January 15, 2026!
Good news! You still have time to upgrade to the latest version of Band-in-a-Box® for Windows® and save. Our Band-in-a-Box® 2026 for Windows® special now runs through January 15, 2025!
We've packed Band-in-a-Box® 2026 with major new features, enhancements, and an incredible lineup of new content! The program now sports a sleek, modern GUI redesign across the entire interface, including updated toolbars, refreshed windows, smoother workflows, a new dark mode option, and more. The brand-new side toolbar provides quicker access to key windows, while the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, creating a flexible, clutter-free workspace. We have an amazing new “AI-Notes” feature. This transcribes polyphonic audio into MIDI so you can view it in notation or play it back as MIDI. You can process an entire track (all pitched instruments and drums) or focus on individual parts like drums, bass, guitars/piano, or vocals. There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
There are over 100 new features in Band-in-a-Box® 2026 for Windows®.
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Upgrade to Band-in-a-Box® 2026 for Windows® today! Check out the Band-in-a-Box® packages page for all the purchase options available.
Happy New Year!
Thank you for being part of the Band-in-a-Box® community.
Wishing you and yours a very happy 2026—Happy New Year from all of us at PG Music!
Season's Greetings!
Wishing everyone a happy, healthy holiday season—thanks for being part of our community!
The office will be closed for Christmas Day, but we will be back on Boxing Day (Dec 26th) at 6:00am PST.
Team PG
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