How naive can I be? I actually thought I might get an answer from Microsoft by setting up an account with Windows Live forums and asking a tech support question. But oh no. I'm just going around in circles with them. Here's my original post to them:

Windows Live Mail opens but will not display.

I'm running Win 7 ultimate 64 bit. The pc was running with a couple of websites open along with WLM. no other programs running, just the browser (Firefox) and WLM. I was checking my emails every 30-40 minutes. The last time I went to check, WLM was running in the taskbar as usual but suddenly would not display when I clicked on the name. Everything was running as I left it including WLM. Since then I tried rebooting twice, I tried opening WLM then closing it by Task Manager>Processes>End Process. Nothing helps. It looks like it's opening, I get the box saying the program is opening, I get the swirling icon (old hourglass) saying it's opening but it never displays, it just goes to the taskbar. Task manager>Processes says it's running. Like everybody else, I have several hundred emails stored in various folders in VLM. I don't want to just uninstall/reinstall without knowing those emails will be restored. I can access my emails through Roadrunners online site but only the ones that arrived AFTER I've closed WLM. As soon as WLM opens even though I can't see it, the emails are sucked off Roadrunners server and cannot be accessed.

You guys would get a good laugh from the replys I got. The first few were good. I received instructions how to repair the installation without having to uninstall WLM but that didn't help. The next instruction is how to uninstall/reinstall WLM. Ok, no problem with that either. My problem is how to access and save all my emails that are stored with WLM. They will be lost with the uninstall so my current question is where are these emails stored on my system? The first answer I got was to open WLM go to File and the usual export save routine. That idiot didn't read my question. Another post from me restating the problem and the answer I got is to look in Program Files then the WLM directory. Great, but what's the name of the folder? It's not obvious. For three days I've been asking that question in my thread and three different people have answered me with the same boilerplate answer about how to unstall/reinstall and the last guy named Elmer even said to go online to Roadrunner and make sure all my old emails are there before I uninstall WLM. Hilarious since I've said for several days now I can't do that. The instant I open WLM to test it any current emails are sucked off Roadrunners server. Apparantly that's the default, there's an option in WLM to save a copy on the server but of course I have to open WLM and be able to see it to do that. That means there is no offsite storage right now but those idiots at MS are not bothering to read my posts. See above where I said I tried opening WLM then closing it by using the Task Manager>Processes>End Process? I've been told two times to try that even though I've said clearly I've already tried that too.

My question to the PC experts here is under Win 7, what is the actual name of the folder in the WLM directory that has all my emails and contacts and how to I copy them? Once I do that then I can uninstall this thing and move on.

Trust me as soon as I get this cleared up no more Windows Live Mail.

Bob

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