Hm. Likely a combination of two things, then -- not having money in the PayPal account, and not specifically authorizing the bank account to immediately cover the PayPal account. You can handle both of those in your account settings, I do believe.

And the phone contact is indeed there, but they make you dig a bit. It's part of the Contact Us pages, and when you click on Call Us, they take you to a page where you log in and get both the phone number and a PIN to give them over the phone. I can only guess the idea is to cut down on calls.


Best,
Tom Smith
Win10/64 • i7-8700K • 24 GB RAM
BIAB 2025 • Reaper 7 • Izotope MPS
AKG C1000S • IK iRig I/O Pro