I have worked in IT help desk for years. These are not far from what really happens.

My favorite one is still the one who had a file on a floppy disc that would not open. I asked if she could send me a copy of the disc. Later that day in interoffice mail I got a sheet of paper where she had put the disc on a copier and made a "copy" of it.

Right behind that was the LAWYER (yes, a lawyer) who called the help desk because he couldn't get a fax to go. I went to his office and asked him to do exactly what he did when it failed. And I stood there and watched him hold his document up against his monitor and click a "send" button which did nothing more than launch his email client.

It is amazing the level of computer ignorance you see at a help desk. And it is usually the same people who get defensive when you try to teach them.