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Band-in-a-Box for Windows
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Joined: Feb 2008
Posts: 826
Expert
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OP
Expert
Joined: Feb 2008
Posts: 826 |
PGM never cease to amaze me. I've had a problem with using Asio4All, sfz soundfont player and Amplitube in combination. Since it's 3rd party software modules interacting badly I din't even think of reporting it as a 'bug'. But I did call PGM support to see if they sold, or recommended, a soundfont player they knew would work.
Well the tech who answered duplicated the problem while I was on the phone and said he'd pass this to the development team right away to see if they can find a fix. He said they will contact me by e-mail as soon as they can fix it or make a recommendation.
Keep in mind, this isn't even a PGM problem, it involves 3rd party software. Wow! That's the best product support ever. I mean, let's face it, most vendors, assuming you could even talk to tech support in the first place, would most likely say 'contact the 3rd party, it's not our problem'.
Way to go PGM. Keep it up and you'll never lose this loyal customer.
BiaB 2013 b366, RB 2013 b4, WinXP Pro SP3, Toshiba M70, 1.8GHz 2GB RAM 100GB HD. Focusrite Saffire 6 USB, Ketron SD2. BiaB Wiki
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Band-in-a-Box for Windows
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Joined: Dec 2003
Posts: 37
Enthusiast
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Enthusiast
Joined: Dec 2003
Posts: 37 |
Ditto on the quality and availability of tech support....
PK
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Band-in-a-Box for Windows
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Joined: Apr 2007
Posts: 890
Expert
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Expert
Joined: Apr 2007
Posts: 890 |
Yeah, PG has the best service ever!
There are glitches here and there and some things missing, but it is always solved by the wonderful team of PG music.
Sandra
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 8,075
Veteran
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Veteran
Joined: Oct 2008
Posts: 8,075 |
Quote:
Ditto on the quality and availability of tech support....
PK
+1
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Band-in-a-Box for Windows
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Joined: May 2008
Posts: 409
Journeyman
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Journeyman
Joined: May 2008
Posts: 409 |
Good to hear. Hope you get it sorted.
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Band-in-a-Box for Windows
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Joined: Jan 2003
Posts: 5,120
Veteran
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Veteran
Joined: Jan 2003
Posts: 5,120 |
Their support reminds me of the time when a handshake was all it took to close a deal and both parties abide by it. My father did a couple handshake "deals" in his days and their word and name were their bond. Back when people had integrity and meant what they said.
PG & Team remind me of those times, very rare these days. They do have the best customer support of ANY business I have dealt with. I have said it many times before, but they deserve all the accolades their customers say about them, because it is true.
Thanks PG & Team
Trax
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 19,839
Veteran
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Veteran
Joined: Oct 2008
Posts: 19,839 |
If there's a better company for support and service out there on the web, I haven't yet found it. PG Music is brilliant.
MY SONGS...Audiophile BIAB 2025
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Band-in-a-Box for Windows
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Joined: Dec 2003
Posts: 604
Journeyman
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Journeyman
Joined: Dec 2003
Posts: 604 |
+1 They are easy to deal with, pleasant and always more than fair. I am a lifelong customer since version 1.
Jan - 12 Core AMD Ryzen 9 3900X
32GB DDR4
Win 10 64-bit
Samsung m.2 SSD Boot drive,other SSD internal and USB drives.
MOTO 2
Ketron SD4,SD1000
Yamaha RX-v381amp
VB-Audio virtual cables
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Band-in-a-Box for Windows
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Joined: Aug 2011
Posts: 581
Journeyman
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Journeyman
Joined: Aug 2011
Posts: 581 |
Add me to the list. On Saturday had about a 2 hour phone call with Support. Took over my PC, saw my issue, duplicated it on their system. Indeed, where else will you get this 'bend-over-backwards' dedication from a support team / product !
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Band-in-a-Box for Windows
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Joined: Sep 2003
Posts: 8,333
Veteran
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Veteran
Joined: Sep 2003
Posts: 8,333 |
Now I'm teary eyed. My kids, who equate me with a murdering Neanderthal would point and laugh. I could eat alphabet soup and ...never mind.
John Conley
Musica est vita
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Band-in-a-Box for Windows
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Joined: Nov 2007
Posts: 31
Enthusiast
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Enthusiast
Joined: Nov 2007
Posts: 31 |
I couldn't let the opportunity slip by without adding my appreciation for ALL that PGMusic does for their customer base> TOP DRAW!!
I have been a customer since the Atari days-got every upgrade, and I think 2012 is the best to date, although they have all been good. I might start a thread someday on what (to me) have been game changers. Like for instance the DAW plugin mode, real tracks and now VST support!!!!WOW
THANK YOU PG MUSIC (I know I am shouting, but this program is worth shouting about). I have a commercial studio and have much of the software that is available from vendors around the world (Sonar X1 is my go to DAW)but PGMUSIC has the most WOW factor of any program I own!!!
Thanks again
Pastorbelvedere
Quadcore 6600 Windows 7-4 gig mem
Run HomeAlone Studio
Sonar 8.5 soon to be Sonar X1
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Band-in-a-Box for Windows
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Joined: Dec 2006
Posts: 152
Apprentice
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Apprentice
Joined: Dec 2006
Posts: 152 |
I also wanted to say how much all the hard work by PG and the team with BIAB is appreciated by myself.
A first class product at a reasonable price with a SUPPORT that no other company can match. From the Dos version to 2012 I have never been dissapointed, it just gets better.
Could never quite get on with Realband and my DAW's are Cakewalk's Guitar Tracks & Sonar X1.
And just to mention the support and help from the veterans and experts and others on the forum has always been excellent and appreciated.
Regards.Jeff
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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New RealTracks Released with Band-in-a-Box 2025!
We’ve expanded the Band-in-a-Box® RealTracks library with 202 incredible new RealTracks (in sets 449-467) across Jazz, Blues, Funk, World, Pop, Rock, Country, Americana, and Praise & Worship—featuring your most requested styles!
Jazz, Blues & World (Sets 449–455):
These RealTracks includes “Soul Jazz” with Neil Swainson (bass), Mike Clark (drums), Charles Treadway (organ), Miles Black (piano), and Brent Mason (guitar). Enjoy “Requested ’60s” jazz, classic acoustic blues with Colin Linden, and more of our popular 2-handed piano soloing. Plus, a RealTracks first—Tango with bandoneon, recorded in Argentina!
Rock & Pop (Sets 456–461):
This collection includes Disco, slap bass ‘70s/‘80s pop, modern and ‘80s metal with Andy Wood, and a unique “Songwriter Potpourri” featuring Chinese folk instruments, piano, banjo, and more. You’ll also find a muted electric guitar style (a RealTracks first!) and “Producer Layered Guitar” styles for slick "produced" sound.
Country, Americana & Praise (Sets 462–467):
We’ve added new RealTracks across bro country, Americana, praise & worship, vintage country, and songwriter piano. Highlights include Brent Mason (electric guitar), Eddie Bayers (drums), Doug Jernigan (pedal steel), John Jarvis (piano), Glen Duncan (banjo, mandolin & fiddle), Mike Harrison (electric bass) and more—offering everything from modern sounds to heartfelt Americana styles
Check out all the 202 New RealTracks (in sets 456-467)
And, if you are looking for more, the 2025 49-PAK (for $49) includes an additional 20 RealTracks with exciting new sounds and genre-spanning styles. Enjoy RealTracks firsts like Chinese instruments (guzheng & dizi), the bandoneon in an authentic Argentine tango trio, and the classic “tic-tac” baritone guitar for vintage country.
You’ll also get slick ’80s metal guitar from Andy Wood, modern metal with guitarist Nico Santora, bass player Nick Schendzielos, and drummer Aaron Stechauner, more praise & worship, indie-folk, modern/bro country with Brent Mason, and “Songwriter Americana” with Johnny Hiland.
Plus, enjoy user-requested styles like Soul Jazz RealDrums, fast Celtic Strathspey guitar, and Chill Hop piano & drums!
The 2025 49-PAK is loaded with other great new add-ons as well. Learn more about the 2025 49-PAK!
Bonus PAKs for Band-in-a-Box 2025 for Mac!
With your version 2025 for Mac Pro, MegaPAK, UltraPAK, UltraPAK+, Audiophile Edition or PlusPAK purchase, we'll include a Bonus PAK full of great new Add-ons FREE! Or upgrade to the 2025 49-PAK for only $49 to receive even more NEW Add-ons including 20 additional RealTracks!
These PAKs are loaded with additional add-ons to supercharge your Band-in-a-Box®!
This Free Bonus PAK includes:
- The 2025 RealCombos Booster PAK:
-For Pro customers, this includes 33 new RealTracks and 65+ new RealStyles.
-For MegaPAK customers, this includes 29 new RealTracks and 45+ new RealStyles.
-For UltraPAK customers, this includes 20 new RealStyles.
- Look Ma! More MIDI 13: Country & Americana
- Instrumental Studies Set 22: 2-Hand Piano Soloing - Rhythm Changes
- MIDI SuperTracks Set 44: Jazz Piano
- Artist Performance Set 17: Songs with Vocals 7
- Playable RealTracks Set 4
- RealDrums Stems Set 7: Jazz with Mike Clark
- SynthMaster Sounds and Styles (with audio demos)
- 128 GM MIDI Patch Audio Demos.
Looking for more great add-ons, then upgrade to the 2025 49-PAK for just $49 and you'll get:
- 20 Bonus Unreleased RealTracks and RealDrums with 20 RealStyles,
- FLAC Files (lossless audio files) for the 20 Bonus Unreleased RealTracks and RealDrums
- Look Ma! More MIDI 14: SynthMaster,
- Instrumental Studies Set 23: More '80s Hard Rock Soloing,
- MIDI SuperTracks Set 45: More SynthMaster
- Artist Performance Set 18: Songs with Vocals 8
- RealDrums Stems Set 8: Pop, Funk & More with Jerry Roe
Learn more about the Bonus PAKs for Band-in-a-Box® 2025 for Mac®!
New! Xtra Styles PAK 20 for Band-in-a-Box 2025 and Higher for Mac!
Xtra Styles PAK 20 for Mac & Windows Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest and greatest in the all new Xtra Styles PAK 20 for Band-in-a-Box! This fresh installment is packed with 200 all-new styles spanning the rock & pop, jazz, and country genres you've come to expect, as well as the exciting inclusion of electronic styles!
In this PAK you’ll discover: Minimalist Modern Funk, New Wave Synth Pop, Hard Bop Latin Groove, Gospel Country Shuffle, Cinematic Synthwave, '60s Motown, Funky Lo-Fi Bossa, Heavy 1980s Metal, Soft Muted 12-8 Folk, J-Pop Jazz Fusion, and many more!
All the Xtra Styles PAKs 1 - 20 are on special for only $29 each (reg $49), or get all 209 PAKs for $199 (reg $399)! Order now!
Learn more and listen to demos of the Xtra Styles PAK 20.
Video: Xtra Styles PAK 20 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 20 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
New! XPro Styles PAK 9 for Band-in-a-Box 2025 and higher for Mac!
We've just released XPro Styles PAK 9 for Mac & Windows Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 29 RealTracks/RealDrums!
We've been hard at it to bring you the latest and greatest in this 9th installment of our popular XPro Styles PAK series! Included are 75 styles spanning the rock & pop, jazz, and country genres (25 styles each) that fans have come to expect, as well as 25 styles in this volume's wildcard genre: funk & R&B!
If you're itching to get a sneak peek at what's included in XPro Styles PAK 9, here is a small helping of what you can look forward to: Funky R&B Horns, Upbeat Celtic Rock, Jazz Fusion Salsa, Gentle Indie Folk, Cool '60s Soul, Funky '70s R&B, Smooth Jazz Hip Hop, Acoustic Rockabilly Swing, Funky Reggae Dub, Dreamy Retro Latin Jazz, Retro Soul-Rock Fusion, and much more!
Special Pricing! Until July 31, 2024, all the XPro Styles PAKs 1 - 9 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 9 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
New! Xtra Styles PAK 20 for Band-in-a-Box 2025 and Higher for Windows!
Xtra Styles PAK 20 for Windows & Mac Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest and greatest in the all new Xtra Styles PAK 20 for Band-in-a-Box! This fresh installment is packed with 200 all-new styles spanning the rock & pop, jazz, and country genres you've come to expect, as well as the exciting inclusion of electronic styles!
In this PAK you’ll discover: Minimalist Modern Funk, New Wave Synth Pop, Hard Bop Latin Groove, Gospel Country Shuffle, Cinematic Synthwave, '60s Motown, Funky Lo-Fi Bossa, Heavy 1980s Metal, Soft Muted 12-8 Folk, J-Pop Jazz Fusion, and many more!
All the Xtra Styles PAKs 1 - 20 are on special for only $29 each (reg $49), or get all 209 PAKs for $199 (reg $399)! Order now!
Learn more and listen to demos of the Xtra Styles PAK 20.
Video: Xtra Styles PAK 20 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 20 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
New! XPro Styles PAK 9 for Band-in-a-Box 2025 and higher for Windows!
We've just released XPro Styles PAK 9 for Windows & Mac Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 29 RealTracks/RealDrums!
We've been hard at it to bring you the latest and greatest in this 9th installment of our popular XPro Styles PAK series! Included are 75 styles spanning the rock & pop, jazz, and country genres (25 styles each) that fans have come to expect, as well as 25 styles in this volume's wildcard genre: funk & R&B!
If you're itching to get a sneak peek at what's included in XPro Styles PAK 9, here is a small helping of what you can look forward to: Funky R&B Horns, Upbeat Celtic Rock, Jazz Fusion Salsa, Gentle Indie Folk, Cool '60s Soul, Funky '70s R&B, Smooth Jazz Hip Hop, Acoustic Rockabilly Swing, Funky Reggae Dub, Dreamy Retro Latin Jazz, Retro Soul-Rock Fusion, and much more!
Special Pricing! Until July 31, 2024, all the XPro Styles PAKs 1 - 9 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 9 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
Video: Band-in-a-Box® 2025 for Mac®: VST3 Plugin Support
Band-in-a-Box® 2025 for Mac® now includes support for VST3 plugins, alongside VST and AU. Use them with MIDI or audio tracks for even more creative possibilities in your music production.
Band-in-a-Box® 2025 for Macs®: VST3 Plugin Support
Video: Band-in-a-Box® 2025 for Mac®: Using VST3 Plugins
Join the conversation on our forum.
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