Luiz, a couple of questions:

Did you install the Aria software upgrade in the docs-download section with the EWI attached? I just put the software in my new win 7 machine and all ran well. I know that the EWI configuration drivers are in the Aria software. If so did you run the EWI program and set up your configuration?

Is the EWI plugged into a USB hub? I do know mine did not work with the hub I had. I had to plug it directly into the computer.

Is it a USB2 port?

Is your OS up to date?

Have you tried a new USB cable between the EWI and your computer. I seem to recall there was a problem with some of the USB cables.

I’m not trying to be a wise guy here with some of these questions. I know I have accidentally done some of these myself! I’m trying to use the process of elimination. The more data we have the better the chance we can help you.

One last question, are you running in 64 bit or 32 bit? Be sure to run the right Aria program so it matches your computer set up. I believe you can set up both in Win 7.


I got banned from Weight Watchers for dropping a bag of M&Ms on the floor.
It was the best game of Hungry Hippos I've ever seen!


64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware