After 40 years in the electronic service industry, I could tell some doozies. One, off hand, was a lady who called to complain that her brand new TV didn't work, "The "clicker" was broke!" The technician arrived to find that she had forgotten to plug the TV in. Since manufacturers don't pay for "customer education" calls, the technician had to get very creative in writing up his report. Something like: "Inspected and found open circuit in power supply, repaired open circuit.

Mac knows the ramifications of such. The service calls get compiled into a book form by NARDA then sold back to member service companies for big loonies. LOL