Hi,

Two days ago, for the first time, I decided to plug a Mic into the front of my Dell Optiplex 780 computer and try to record sound into my BIAB songs. The Mic wouldn't play at first, then I jiggled the connections on back, and it started working. So, I opened BIAB, loaded a song and tried recording Audio. There was no sound for the previously recorded song, no sound recorded from the Mic, and no sound from my keyboard into BIAB. All BIAB sound was gone, but I had sound everywhere else on my computer.

I spent 2 1/2 hours with BIAB tech, but to no avail. One guy was really good; he took control of my computer and tried everything remotely. Finally, he said that something had seized control of my sound or sound card, but that he could not find what it was. He said I should go to Dell.

I have my Midi Input Driver set to USB uno Midi Interface, my Midi Output Driver se to LoopBe Internal Midi. On the Midi/Audio Drivers Setup I have, in the lower right, my Audio Settings showing (ASIO Always). When n I click on that I get Audio Settings where the Audio Drive Type is set to ASIO. When I click Audio Drivers, the next screen shows, under Select open Asio Device: Asio4ALLv2. Just below, the Input Port and Export Port show: (0,1) Not Connected 1 + Not Connected 2.

When I click the ASIO Driver's Control Panel button, upper right, the next screen shows, under WDM Device List, that my SoundMAX Integrated Digital HDA has a red X or cross - meaning not working, then Sound MAX HD Audio 1 and SoundMax Audio 0 have red X's or crosses showing that they are not working.

On the lower right of this screen the wrench icon has a big red X through it.

We downloaded and install new ASIO drivers. Didn't help.

The Tech at BIAB downloaded new drivers for the SoundMAX I have, but he said he could go no further do to exposure if something happened to my computer. He suggested going to Dell, explaining the situation, and having them install the drivers if they were necessary.

Dell, in my opinion, ripped me off with a scam. A guy in India (Pakistan?) took control of my computer and after a cursory examination – only a few minutes – told me that I didn’t need to explain more; he knew what the problem was. Something had corrupted files on my computer and he needed to rework the whole thing. Next, he told me my warranty was out of date and that to continue I could pay $140.00 onetime fee good for 72 hours or $255.73 (including taxes) for a one year warranty. I queried him as to whether a fix was guaranteed, and he said yes, and that I’d be able to check it before he was through.
So, desperate dummy that I am, I paid the $255.73, and he took over my computer, telling me, “This will take 30 to 40 minutes, you relax but leave the phone on speaker so I can talk to you if necessary.” He put me on hold and I watched what he did. What he did was 1) Run Malware which is already on my computer and runs regularly, then, 2) he installed a free version of Hippo Files and ran that, and finally, 3) installed a free version of SuperSpy Virus protection and ran that.
After about an hour and fifteen minutes to an hour and a half, I walked out of the room to go to the bathroom. When I returned minutes later, he was gone, and the session, I guess, was ended. Nothing was fixed.
So, can anybody help me with returning the sound to my BIAB which seems to have been screwed up when I plugged a microphone into the front of my computer?

Thank you so very much,
Natchez Too
Jerry Krouse