Hi and welcome to the forum. I can think of a few things here, but I would just be guessing and that's inefficient in a user forum. My suggestion is to give PG Music Support a call and let them work with you, maybe even taking control of your computer.

However, just in case we can figure this out, it would help us if you could tell us about your system. What version of BIAB? What OS (Windows 7, etc.). Which did you install first, the download or the external drive version? Did you do the install from the external drive, and if so, which of the four install choices did you use?


BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.